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1.3 15 Reviews 197 Complaints
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Guess complaints 197

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5:59 am EDT
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Guess watch

We'll my mums expensive watch that was in perfect condition needed it's battery to be replaced, so we went to the guess shop were we always go to buy all of our products from, in surfers paradise Gold Coast, they girl bell who servers us was saying how it was I such great condition and we sent it in on the 2nd of April and we got a few calls a month later asking what we want to do with it and stuff which we thought would already be happening than, we get a call on 23rd of May saying it was ready to be picked up we than went in on the 29th to pick up the watch only to realise its in the worst condition looks like it's got wear and tear marks all over it and one of the crystals look like it's be cracked and damaged and glued cheaply back in an non of the others are like that and as we start saying this isn't the condition we sent it away in, for the girl to ring the manager bell who now tells us that yes it had scratches and that it was in that condition after going on when we brought it in how great condition it is in... Which was very strange so than we read that it was apparently send to get the battery repaird on the 10.. So what was it doing for 8 days in store when we got told it gets sent the next day! And we look on the repairs docket which than says it was repaird on the 21st of May to got sent back down from Sydney too the Gold Coast on the 23rd and was ready to pick up that day, we picked it up on the 29th and were disgusted and think how terrible service it was and who disgusting that is too come back too! Very angry as we are great customers and have sent a lot of money there! Very very upsetting and disgusting

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7:57 am EDT
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Guess broken handle after 1 month use

My mother travelled to New Zealand to visit my sister last year. While there she popped into a GUESS store and bought me a handbag which she gave to me at Christmas (2013).
By the end of January, one handle on the bag started coming away from the bag! After spending that amount on a handbag, you would kind of expect it to last more than one month!
I have bags I bought from other merchants at half the price which have lasted years!
Having contacted GUESS online and sending them a picture of the broken product, I have still yet to get a response...

I mean what can I do? I got it as a gift. My mother is devastated that it broke so soon! How do I go about getting any form of compensation for this product that is obviously extremely poor quality.

I have about 8 GUESS bags and have always found they look pretty for a year before starting to fray and discolour... But this is ridiculous!

Unfortunately I do not think I will ever be buying one ever again. I will make sure to advise all I know to NOT ever buy a GUESS handbag! Or any of their products!

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1:29 am EST
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Guess rend shoe and uninterested customer service

One month ago, I buy a pair of guess shoe from catania, Sicilia from Etnea street. I turn back to Turkey and wear 3 times. Unfortunately the shoe is rend. The name of my shoe was Brigitte Glitter Sneaker belongs to this season. I contact with Guess, they asked me the details and I replied, then they didnt care, didnt respond to my e-mails. I paid 110 € just 1, 5 month ago. This is my 10th guess shoe and first time I see this. I send several pictures of my shoes for several times and they are uninterested. I lost my 110€ and nobody response. I want my money.

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Update by zeynepdogan
Dec 14, 2013 1:30 am EST

picture of rend shoe

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2:32 pm EDT
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Guess bad quality handbag

I bought a Guess handbag for my mother for Christmas in November 2012, she only received the bag on Christmas day and in May told me that the colouring of the handle on the bag is coming off and that the strap was breaking and cracking. This is after she told me earlier in the year that the charm that came with the handbag fell off and after contacting Guess to ask if we could buy another one, I didn't even get reply from them.

I sent her the receipt and she went to the Guess shop in her area and since the 6 month warranty expired a week or 2 before they said they couldn't help her. I feel like both our consumer rights have been violated, we bought something that was suppose to be good quality for R1599 but in the end we bought low quality branded waste for more than it is worth, we feel completely cheated and will never buy from Guess again and I suggest other people shouldn't bother either!

In South-Africa Guess handbags are very expensive if you conciser what a normal South-African salary is, most people probably won't be able to afford them without buying them on credit. I paid R1599 for the bag because I wanted to get her something special that she could get good use out of but it's clear she won't be getting good use out of it at all.

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2:53 pm EDT
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Guess brand new watch that was broken

My husband bought me a guess watch for valentines day from nwj modderfortein in gauteng south africa. I only wore the watch 3 weeks cause i have another guess watch so i was not in a hurry to wear my new on then realised that the clip for the watch was broken and did not clip propley. So he went to nwj(natal wholesale jew) and they said they can not replace it and they have to send it for repairs fair enough i said ok to him and let them sent it in for repairs. Nwj never bother to do follow ups with him he had to keep in contact with him he did the follow ups. When the watch was ready to be pick up the clip was too tight and i could not open it. I sent an email for help to nwj head office and up today i have no responce from them. I am not happy at all . I wanted a refund so i can get another guess watch as i like the product but they refuse to help me. Of give me a vocher so i can get another guess watch as now im sitting wit a guess watch in my house which my husband paid R1700 that i can not use

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4:10 pm EST
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Guess men's watch

Mens watch was purchased & within 2 weeks of the purchase date the watch was "fogging up" as it was getting moisture I returned the watch were I had purchased it & it was sent away for longer than 4weeks.The feedback was that they had replaced the watch with exactly the same one only for me to find out that it's still "fogging up" what a disappointment as I have to travel +/- 100 kilometers to the jeweler Something feminine

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5:36 am EDT
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Guess service and warranty

I sent my two month old men's Guess watch in for service and was told after waiting for more than two weeks for a response by mail that my watch is unrepairable and not replaceable, because it was an international model. Is that my problem the watch is an international model sold in the U.S?

On the forum provided by Sequel International (authorized repair facility for Guess) I was told to select four replacement choices. Well, after searching for a replacement on the Internet and selective retailers, I couldn't find a watch within the same price range I purchased my original watch for. I called Sequel International to see if they could provide me a similar style within the same price range new or used. The answer was no and they said they can not issue a voucher or any type of credit. After speaking with two different representatives over two spanned and two lengthy conversations with a manager, I ended up forking out an additional $37.50 to replace my less than two month old watch.

I will NEVER buy a Guess watch or any other product from this company.

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8:02 am EDT

Guess bad quality

I purchased branded Guess bag from Guess UK but item I’ve received was faulty and dust protector was missing. I took this bag back to seller and presented my receipt as well but they refused to change it for another one and no money was refunded as well. Avoid buying from Guess UK

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6:39 pm EDT

Guess avoid shopping with them

I bought a Guess bag in Rome, Italy. (i've got the bill in my possession to prove it). I then went back to Paris, France, where I live. Now I am in Rio de Janeiro for hollydays until September 14th and I found out that the edges of the handle were peeling off! It's a sort of a rubber that's glued to the edges of the plastic parts to keep it from tearing apart (the sewed parts are still ok, though). I'd like to know what can I do, the soonest as possible (to avoid it to continue peeling through). I can send photos of the damaged parts and a copy of the bill if necessary.

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GoldOpals Opals
Karcultaby, AU
Nov 01, 2011 9:20 am EDT
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That has happened to my Guess handbags as well.

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12:19 pm EDT
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Guess unhappy customer

hi,
i would like to bring to the notice of the Guess Clothing company about the dont care attitude i received from a store they supply their products to.2 months ago i went to a foschini store to purchase a Ladies Guess Bracelet for a birthday gift to my best friend the value of which was R599.00
when going to pay for the item the lady gives me the Bracelet in only a satin draw string bag, no box of any kind. i know these jewellery items cum in boxes because i purchased 2 of these bracelets previously from foschini. When asked why is it not in its Complete packaging she said they are not supplied with the boxes anymore.
this really frustrated me, how do i gift someone a piece of guess jewellery in jus a little bag, it wld look old and tacky.
kindly look in this matter. i would like some feedback on this.
Thank You

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3:35 pm EDT
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Guess damaged goods

I purchased several t-shirts at Guess store. The quality was extremely poor as the t-shirts shrunk.I decided to return the t-shirts.The manager from guess asked me to test the t-shirt in store to prove to them it shrunk. So I prove to the store manager that they indeed did.So the manager asked me to produce the receipt. I unfortunately could only find one of the receipts and gave it to him.Now he tells me that they can’t help as they can’t find all my credit card purchases on the system.So I GUESS I’m getting ripped off. And considering that I when to all the trouble to prove that the T-shirts was of poor quality. After checking several websites I found 87 bad complaints about Guess and poor quality. I’m utterly disgusted with the way you addressing my situation as I adhere to what you asked of me.Gone are the days that you take consumers hard earned money for a ride, I’m paying for a product and service and not for you to mess me around, so I giving you the opportunity to correct this problem before the image of Guess becomes any worse because I’m quite sure that there are countless other people out there that have been taken for a ride by guess. Should you not correct the matter, there is something called the consumer protection act whilst I will using every media avenue to expose you for my miscarriage

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4:35 pm EST

Guess accused of washing a pair of jeans never worn

I purchased a denim for R1200-00 2 days ago. As usual when i got home i tried it on to make sure it's right. But found that when i sat down on the bed that the tear in the pants by the one knee, sort of limited my movement and made it uncomfortable. so i decided to go and exchange it considering that I should be in line with the exchange policy, not worn or washed etc. When i got to the store i got accused of washing the pants. I was shocked to discover how they treat their customers like criminals by making blind accusations like that. Only because 1 of the 3 tags were amiss, which i only noticed in the store myself. Which i assume according to their customor care policy it allows the Manageress to blindly accuse you of something you did not do. I've never been so humiliated in my life. She got 2 other people to smell and feel the pants because of course I argued the point. I've never seen anything so crazy and ridiculous in my life, staff members smelling and feeling the pants all convincing themselves it had been washed. Do you have any idea how stupid they looked to me knowing for a fact it had not been washed. What a joke! Monkey see monkey. I am disgusted.

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1:06 pm EDT

Guess bad service

I bought a watch, in NYC, last year, and the watch became to take out the silver part.

It was bought at the Guess store, and I think that was not supposed to happen. I´ve got in touch twice, through the company email and no answer was given.

It saddens me to know that the policy of the company does not value their customers.

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Monal Puj
, IN
Jul 15, 2013 8:05 am EDT
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I had purchased Guess handbag from Dubai six months ago. However, last week the handle was broken. I just am really disappointed as I spent nearly Rs. 6000 on the bag, and I have not been able to find the same one or onesimilar one.

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Sshekhar
, IN
Jun 21, 2015 8:19 pm EDT

My wife had purchased guess watch for my birthday. And it had an issue with the time we have given it for repair but still the problem is the same kindly refund our money or replace it as soon as possible Iam. In Goa india

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Nawsheen
, AE
Sep 05, 2014 5:52 pm EDT

Its better to remove Priyanka chopra from the ambassador's brand position. Since guess is a global brand, brand ambassadors should be selected from all over the world not only from India.

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Vira Hong H
, ID
Feb 07, 2012 7:51 am EST
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GUESS Watch GWW13574L1 price IDR around 1.600.000
I Bought a Guess watch last November 2011 at Plaza Senayan Mal, Indonesia. It is a transparant plastic strapping which is got metal piece in every joining straps. After wear for 1 month the metal rusted. I went to the GUESS shop ans She told me that there is nothing they can do except change the Strap with price IDR 400.000. I was very dissappointed. How come a quite expensive GUESS watch rusted and they didnt guaranty...What a Solution change the Strap and then rusted again after 1 month? PLease GUESS come on.
Whoever who wanna buy this watch, I am telling you, its cool but rusted and NO Guaranty from GUESS, have to change Strap every Month...PLEASE

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Customer A
New, GB
Feb 01, 2012 9:07 pm EST

I agree about the attitude of some staff trained by Guess. The Cardiff store in UK has apalling management who make up their own rules, bully staff, patronise customers and get away with it. I agree with the fact that we spend so much money in the store and still have to put up with insecure female shop managers who abuse their authority.

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John8790
New Market, CA
Dec 29, 2011 9:32 pm EST

Went to one store and found a shirt I loved. Was told to go to another Guess store who she said would have it. They did but would not honour the same price. The manager wouldn't budge. I asked her if she was willing to lose a 5, 000 per year customer over 20 dollars off of one shirt. I was also buying other items at full price even. Needless to say I walked. I have so many friends who shop at Guess and with the snap of a finger and a phone call they won't anymore. Amazing how some of these companies stay in businesss although to the credit of the customer service they hands down agreed that the price should have been honoured.bythe Manager at Guess. I was wearing a 500.00 dollar coat so I wouldn't imagine I was sized as a bargain shopper but it was the principal. Being a successful business owner I know that discounting 20 to make 5, 000 is a no brainer. I guess they will keep try to GUESS what the right thing to do was in this case.

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7:25 am EDT

Guess bag broken in less then a month

I saved for four months to purchase my very first Guess handbag due to my absolute love and admiration for the brand - and because they make super hot stuff. I made my purchase at Edgars Eastgate on my account with the intention to pay my account at the end of the month with my hard earned money. After a lot of shopping around I finally fell hopelessly in love with a black leather one. Took it home to admire and fell even more in love with it. After about 3 weeks I noticed that the leather where the bag zipped up there was bits of white sticking out from the inside of the bag. Without sounding like a total diva my heart dropped. I decided I could bear with the problem, but it continued to split much to my disappointment. I eventually took the bag back, Edgars were very snotting about refunding me. I just am really disappointed as I spent nearly R2000 on the bag, and I have not been able to find the same one or onesimilar one.

Its not that I will stop buying from Guess, as I still do, but I just really am upset about what happened. And would love to still have my bag.

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10:42 am EDT

Guess damaged bag in less than 2 months

On July 7th, I bought a Guess bag in Rome, Italy. (i've got the bill in my possession to prove it). I then went back to Paris, France, where I live. Now I am in Rio de Janeiro for hollydays until September 14th and I found out that the edges of the handle were peeling off! It's a sort of a rubber that's glued to the edges of the plastic parts to keep it from tearing apart (the sewed parts are still ok, though). I'd like to know what can I do, the soonest as possible (to avoid it to continue peeling through). I can send photos of the damaged parts and a copy of the bill if necessary.

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Janet Churchouse
, US
Nov 29, 2017 5:04 am EST

I had exactly the same problem with my bag, added to which the chain broke and the butterfly logo was lost. I have been offered a voucher by way of a refund but don't want any more of their products, did you manage to secure a cash refund?

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7:12 am EST
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Guess prices

My Husband bought me a Guess watch for Christmas (Des 2009). He paid R1500.00 at American Swiss in Polokwane at the Savannah Branch. When we was Shopping at Savannah Mall again, we saw the exact same watch at Galaxy Polokwane at the price of R599 - How come that the price differ so much? More than half cheaper. American Swiss is not going to see me again.
I can not believe that 2 places opposite each other's prices can differ so much.
Regards
Grieta Pretorius
Polokwane
email: [protected]@iafrica.com
Cel: [protected]

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2:17 am EDT
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Guess haven't recd.

haven't recd the parcel yet dispatched on 1-10-09 from watches of switzerland (mumbai) to Guess? elite arcade ludhiana.. and today is 21-10-09.. after so many times talked with the Aramex office in ludhiana they are unable to tell me the status..aramex no.[protected]..

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Gounden m
Palmerston North, NZ
Sep 24, 2023 1:14 am EDT
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Bought a handbag in New Zealand in December.poor quality and peeling only Tobe told its normal wear and tear .I paid $235 NZD.

VERY DISAPPOINTED. I took this bag to the store only to be told that it's normal wear and tear.Surely a bag should not be peeling after 7 months.Guess is a prominent brand and surely this is not acceptable.

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Smriti1212
Gurgaon, IN
Aug 22, 2023 7:55 pm EDT
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The leather on the bags belt is tearing within just few months of buying.

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asih kirana
, US
Aug 15, 2023 11:05 am EDT
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date.07.08.2023

ID :529586

the staff and manager was very rude when am asking if possible to return or exchange.and they also did not give me the box for the item earings when am bought it.very bad services

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Tina Maria Bredahl Madsen
Benalmadena, ES
Oct 29, 2022 7:03 pm EDT
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23/10/2022

after wearing the dress once, threads have come out, the dress has not been exposed to anything unusual. I was basically sat in a chair all night and still the dress looks worn and damaged.

The product looks used and its not acceptable after just one use only.

As said before the dress has not been though anything what is unusual.

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HC6666
, BA
Aug 04, 2019 6:31 am EDT

I brought guess shoes in San Juan, PR, last year in Ausgust. I wore it only couple of times and they look like I brought them in some cheap store. I was not able to return it as I was on my vacation. Very dissapointed.

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Chloe48400
, AU
Jun 04, 2019 3:18 pm EDT

I brought a clutch hand bag and the silver logo has gone a rusty gold looking colour after less than 1 month. I'm not happy as it's not a cheap product. I have recipt details etc

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Hazem Hamdy
, US
Feb 25, 2019 6:23 pm EST

This bag we bye it from 1 month and with the 1st use the white color changed to blackish please we need to know if we can change it or how to deal with this as we trust guess quality

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Sara1987
, AE
Jan 05, 2019 6:31 pm EST

I want to raise a complaint against the sales person called sherine in yas mall branch (abu dhabi) as i faced with her the worst customer service ive ever seen also she is a very bad image to such a big brand and i want an action to be taken against her . Also need to be contacted to explain what happened in details

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Darinique
, US
Nov 05, 2018 12:42 pm EST

I having been working at G by Guess for almost a few months now and I dont understand why my hours are not adding every check I get goes lower and lower and it looks crazy I want to snap . Its alot of colleges students that work there and they call out alot but they give them more hours.I dont understand why, I need help before I blow up.

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Heba hany
, EG
Oct 31, 2018 7:40 am EDT
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A wallet was purchased from guess Dubai airport end of August and was given as a present end of September after 2 days of usage all z leather of z wallet got torn and every day it is getting worse.
This never happened with any guess product before and is really unexpected

Photos available
Plz send me on Heba.hany@gmail.com

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About Guess

Screenshot Guess
GUESS Factory is a popular fashion brand that offers trendy and stylish clothing, accessories, and footwear for men, women, and kids. The brand is known for its high-quality products that are designed to cater to the fashion needs of modern-day individuals. GUESS Factory has a wide range of products that are available at affordable prices, making it a popular choice among fashion enthusiasts.

The GUESS Factory website (guessfactory.com) is an online platform that offers customers a convenient way to shop for their favorite products from the comfort of their homes. The website is user-friendly and easy to navigate, making it easy for customers to find what they are looking for. The website features a wide range of products, including tops, dresses, jeans, jackets, shoes, and accessories, among others.

One of the unique features of GUESS Factory is its commitment to sustainability. The brand has taken several measures to reduce its carbon footprint and promote sustainable practices. For instance, the brand uses eco-friendly materials in its products, such as recycled polyester and organic cotton. Additionally, GUESS Factory has implemented sustainable packaging practices, such as using biodegradable packaging materials.

GUESS Factory also offers its customers a loyalty program, which allows them to earn points for every purchase they make. These points can be redeemed for discounts on future purchases, making it a great way for customers to save money while shopping for their favorite products.

Overall, GUESS Factory is a popular fashion brand that offers high-quality products at affordable prices. With its commitment to sustainability and customer loyalty program, the brand has established itself as a leader in the fashion industry. The GUESS Factory website is a great platform for customers to shop for their favorite products and stay up-to-date with the latest fashion trends.
How to file a complaint about Guess?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

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- Summarize the main issue with Guess in the 'Complaint Title' section.

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- Provide detailed information about your experience with Guess. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, and the company's response.

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- Attach any relevant supporting documents but avoid including sensitive personal data.

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Overview of Guess complaint handling

Guess reviews first appeared on Complaints Board on Oct 21, 2009. The latest review Mixed Experiences with Guess Factory Store was posted on May 18, 2024. The latest complaint guess in london regent street was resolved on Oct 13, 2018. Guess has an average consumer rating of 1 stars from 212 reviews. Guess has resolved 11 complaints.
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  1. Guess contacts

  2. Guess phone numbers
    +1 (877) 444-8377
    +1 (877) 444-8377
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    USA and Canada
    1800 048 377
    1800 048 377
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    33%
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    Australia
    800 483 7387
    800 483 7387
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    Switzerland & Europe
    +81 120 823 788
    +81 120 823 788
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    Japan
    +82 15 221 077
    +82 15 221 077
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    South Korea
    (877) 444-8377
    (877) 444-8377
    Click up if you have successfully reached Guess by calling (877) 444-8377 phone number 0 0 users reported that they have successfully reached Guess by calling (877) 444-8377 phone number Click down if you have unsuccessfully reached Guess by calling (877) 444-8377 phone number 0 0 users reported that they have UNsuccessfully reached Guess by calling (877) 444-8377 phone number
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  3. Guess emails
  4. Guess address
    1444 South Alameda Street, Los Angeles, California, 90021, United States
  5. Guess social media
Guess Category
Guess is related to the Fashion and Style category.

Most discussed Guess complaints

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