Cotton:On

Products are true as description, prices are a little high to me but when you find a coupon and combine it with their sales, it's shopping heaven.
I've ordered from them multiple times and only had one issue (one of my items didn't arrive) but when I called customer service everything was sorted out quickly and easily.

Cotton On Australia is the best site for buying cheap gear. I have bought from them multiple times and as yet never had a problem. I have been very happy with the items i have bought, they have kept me up to date with the delivery via tracking numbers and emails, postage has been very quick and well packaged and I will continue to visit their site regularly. Check it out especially if your in Australia.

I never put reviews on things but was shocked to see how low the reviews on were here so I had to! Cotton on is a mainly Aussie/NZ brand that sells genuinely good clothing. Ive shopped here for 5+ years since I live in NZ so its always been around. Now I shop in store and online, never had a problem with clothing, quality and customer service on emails is amazing for any help. cotton.on is legit and trustworthy!

I did a big order of clothes with cotton on during level 4 lockdown and my parcel was delivered so quick! One of the pants I purchased was the lounge pants for home. I did not try them on until 2 days later, come to find a split in the right pant leg. I spoke to an online person name Sammy who cleared the problem quick and said she had made a new order for a new pair of lounge pants to be sent out. This was all on Thursday16/09/21 and I just received the package consisting of the new pants today (Monday 20/09/21). I am so impressed and so grateful!

Thank you!

I placed an order in October that I NEVER received and still have not received a refund OR any correspondence since my last email on 11/29 regarding the fact that my card STILL hasn’t been refunded. I tried to be patient and get this resolved before leaving a review but this is the WORST customer service I’ve experienced and hope to save others the hassle, time and money. I have received no updates whatsoever and I’ve had to reach out to them via email multiple times to try to figure out what’s going on with this order, I’ve been told multiple things, including 1. my items were shipped and returned to sender, 2. that they would be shipped again… not once but twice, and then 3. finally weeks later that they were out of stock and would refund my card in 1-5 business days in which it still hasn’t been refunded as of today 12/4…this was on 11/22. Two of the times I reached out for an update I had absolutely NO response whatsoever including trying to find out when my card would be refunded, this was on 11/29. Terrible business and completely unacceptable. **DO NOT SHOP HERE**

In Danbury Ct, I purchased $65 cargo pants. I got an xs and they did not fit me correctly. When trying them on I could not clearly see if the pants fit with the folded over tag the cargo pants had. I went to return or exchange or get store credit or anything. I was denied. I had the receipt, same form of payment and tags when I brought it to the Danbury fair mall cotton on store. When I purchased the pants nobody told me tags have to be attached in order to return. I am SO upset and will never shop there again. The women that took "care" of me did not explain nothing to me just "that's our only return policy" in a very rude tone. I asked if there was anything I could do she rudely just said no and sent me out the store. I'm very upset because I never worn the pants and I purchased less than 3 days ago as of march 25th and today is march 27th. I've always like cotton on but maybe it I have to stick with garage to return without issues. Also, I've worked retail and stores are provided with the tools to attach tags back and reprint them. It made zero sense to me. The tag was located in front of the pants and I couldn't tell if they fit or not so I took one tag off. This is RIDICULOUS.

I gotta say, the service I got from Cotton:On was just terrible. I was on hold for what seemed like forever on the phone, and when someone finally picked up, they told me to wait for just two minutes more. But then I waited for, like, ten whole minutes, only to be told that I couldn't talk to anyone anymore. And when I went to the store in person, I couldn't even get through - my call just went to voicemail. So frustrating! And now I'm trying to get a refund, but it seems like it's just disappeared into the ether. It's really not fair that the big boss is getting richer and richer while we get such lousy service. Honestly, I wouldn't recommend buying from this company.

I tried to buy something on Cotton:On's website but ended up cancelling my order. The delivery date was too far away and I didn't want to wait that long. After cancelling my order, I had to wait several days for my refund. I tried using their chat site to get help, but no one was able to assist me. Every time I contacted them, they just told me to wait another 1 to 5 days, but they never specified whether these were working days or not. It was frustrating to have to wait so long to get my money back. It seems like they don't mind taking your payment right away, but they don't prioritize customer service at all.

So, I recently tried ordering some stuff from Cotton:On (cottonon.com) and it was a complete disaster. Despite the fact that I paid for my order, I never even got it in the first place. When I contacted Cotton:On about the issue, they told me to take it up with UPS, which was the company they had contracted to deliver my items. But here's the thing: I didn't have any business dealing with UPS - that was Cotton:On's responsibility, and they shouldn't have been trying to pass the buck onto me.

Not only that, but when I asked to speak to a supervisor about the situation, they flat-out refused to give me one. It's like they didn't even care about me as a customer, as long as they had already taken my money. I get that mistakes happen sometimes, but it's the way that Cotton:On responded (or, rather, didn't respond) to my frustration that really rubbed me the wrong way.

Overall, if you're considering buying from Cotton:On, I'd really recommend that you think twice before making a purchase. They don't seem to prioritize their customers' happiness or satisfaction, and that's just not cool. There are plenty of other retailers out there that will treat you better than Cotton:On did.

I recently made several big orders from Cotton:On and boy, was I let down! My products were sent by a delivery company that is just not reliable at all. I tried tracking my packages, but couldn't find any information. I even tried chatting with the Cotton:On customer service team online, but didn't get a response. Man, was that frustrating! To make matters worse, I couldn't find any phone number to call and try to resolve the issue. At this point, I don't think I'll be buying from them again. In comparison, when I ordered from Shopee and Lazada, I paid less and got my items delivered by a top-notch delivery company. That's what I call good service! I mean, isn't it normal for customers to want to know the delivery status of their purchases? It's just too bad that Cotton:On doesn't seem to understand that.

I had an experience with purchasing clothes from Cotton:On (cottonon.com) that I wanted to share with you all. Unfortunately, I had to return some items that did not fit me quite right, so I patiently waited for my refund to come through. However, after a month of waiting, the items were returned back to me without any explanation.

Confused and frustrated, I turned to their app in hopes of getting some assistance. Sadly, the response I received was not helpful at all. They told me that I should go into a store and try something on before I order it online because sizing can vary. I thought to myself, "What is the point of online shopping if I still have to go to a store?"

Despite the ridiculous explanation given, I tried to work with them and asked for a store credit instead of a refund. Unfortunately, they informed me that there was still nothing they could do.

As much as I love shopping online for the convenience it offers, this experience with Cotton:On has made me wary of shopping there again. I think it's important that we as consumers have the ability to easily return items that do not fit without any hassle.

So, apparently I've had some problems with cottonon.com. I was attempting to purchase a rug, and when it finally arrived, it was absolutely not what I expected. Unfortunately, when I tried to return it, I just kept getting ignored. For two weeks! Finally, after months of struggling to get any kind of response from these folks, they sent me an email asking me to take a picture of what I'd ordered. Well, I did that, but so far, I haven't heard a single thing back from them. Frankly, it's all been a pretty disappointing experience. When I first looked into purchasing the rug, the confirmation email they sent wasn't even from their own company - it was apparently from some individual. Now, I don't know about you, but that just seems fishy to me. All in all, customer service has been terrible, and the product was just not worth the hassle. Major disappointment.

I got some clothes for Christmas, but they just didn't fit right. I tried to take them back to the Cotton:On store in Ballito, but they said I couldn't get a refund or even a voucher to use later without the receipt. I mean, come on, the tags were still on the clothes and the computer knew what they cost. But they wouldn't give me anything for them. And they didn't even have anything else I wanted in my size.

I went to a different store and returned stuff before and it was super easy. But Cotton:On just doesn't seem to care about their customers. So I'm not going to shop there anymore.

Yo, I bought this dope T-shirt from Cotton:On when I was at Byron Bay. But, when I put it on I found this super annoying fault in the front of the fabric. It wasn't even that obvious until I slung the piece on and took a look in the mirror. So, I head down to the store and unfortunately, they wouldn't allow me to exchange the shirt unless I had the receipt or tag. Not cool, dudes!

But, the girl behind the counter was pretty nice and remembered me buying the top. Lucky for me, I'm in their system so when I make a purchase my order deets just magically pop up. She gave me the customer service hotline to call and try my luck. But, when I phoned up they weren't able to do anything for me, which bloomin' sucked.

I don't think I'll be purchasing from Cotton:On again. It was some super poor service and honestly, it's just not worth the hassle.

CottonOn's jeans are absolutely amazing! They fit me so well and are super comfy to wear. My top picks would have to be the straight leg jeans and the mom jeans, both in the classic blue color. However, I decided to mix things up a bit and ordered a pair of straight leg jeans in black. Sadly, I was extremely disappointed with them. Even though I ordered the same size and style, they looked and felt completely different compared to my other jeans. The black jeans were tight and shorter at the ankle, making it difficult to wear them comfortably. I even double-checked to make sure they were made in the same place as my other jeans, but the difference was still noticeable. It's a shame because I really wanted to add a black pair to my collection. I should have taken a photo of them before returning them.