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GrooveBook Customer Service

Doing nothing would be this company's favorite pastime if they would have the energy for it.

Groovebook

2 Commack Rd.
Sound Beach
New York
United States - 11789

Customer Support Phone Numbers

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GrooveBook Complaints & Reviews

GrooveBook / not able to send my pictures but you are taking my money

Ge
Oct 14, 2019

I tried to put pictures in an you refused them for the last 5 months. If this is not settled cancel my subscriptions. Check why you are refusing my pictures. What else can I say. Check your records an see the last time you sent pictures out to me I was billed but could not send them...

GrooveBook / took money out of my account unauthorized

No
Jul 28, 2019

$46.52 was taken out of my account last night. No phone number to call left email. No way should this company take that kind of money when it's $3.99 plus tax for a book. Which I haven't received all they say I have. I've went ahead and cancelled my subscription hoping it may resolve some...

GrooveBook / service and cancellation

Wi
Jul 08, 2019

groovebook takes money out of my cking account every month ...with no photos coming to me...i have tried to cancel the subscribtion on their sight but get no where. the number i get on recording just says to go to the websight ...so here i am back to square one...my bank of america can...

GrooveBook / never received my groovebooks

Wi
Jun 22, 2019

GrooveBookI created, ordered and paid for 3 groovebooks, the app just keeps saying they have been shipped since May 22, and 23rd of 2019 and will delivered thru usps bulk mail. However today is June 22nd 2019 and I have yet received any of the three groovebooks I paid for since May ...I would like...

GrooveBook / app

Ma
Jun 18, 2019

My Grovebook app is not working I tried several times to get it started this is a big inconvenience to my and my family. I was not able to download any pictures for the month of June . I hope a l am not automatically charged for June payment. I couldn't send any pictures. Thank you...

GrooveBook / unauthorized charges

Ja
Jun 06, 2019

I did sign up for Groovebook and have used it for the last couple of years. Now, I want to close my account. I have tried since March 2019 to close the account, either by email or by going into the app on my phone. When I go into the app it tells me I do not have an account under my email...

GrooveBook / groovebook

Sh
May 27, 2019

I am being charged monthly but haven't received pictures for 3 months?? ? Now I can't open my app to counsel my membership?? ? What a waste of time and money. I hope I can get this fixed before I get charged again😢😡 and anyone reading this good luck finding a contact number. Now it won't...

GrooveBook / they are taking money out of my checking account when I have canceled my account with them.

Ka
May 19, 2019

I have canceled my account with groove of the beginning of 2019. As of May 19, 2019 they have taken out the membership of $3.99 out of my checking account. I have not ordered any more pictures from them of my own personal pictures if you're allowed to get a groove book for. I was just like...

GrooveBook / pictures and not being able to login into my account

Ni
May 10, 2019

I sent photos to my husband three weeks ago and he never received them. Groove book. I want my money back. Asap! You are a [censored] company using people for there money. That's why u don't have a number because y'all are sceaming. I cannot login to my account as well. And u have my [censored]ing...

GrooveBook / groovebook photo album

Ju
May 03, 2019

I use groovebook for my classroom for the past two years and have been very pleased. This past time my groovebook arrived empty! Apparently, the plastic opened and out went my pictures. I am hopeful that your can replace them ASAP. My one complaint is that it takes a long time for the...

GrooveBook / groovebook

Ja
Apr 05, 2019

Today is 4-5-19. Unable to contact by phone. Recorded message says send an email, and unable to get response from email. They're still charging my card with no way to get rid of them. This has been going on for three years. I've gotten atotal of 2 groovebooks over the past 4-5 year...

GrooveBook / five pictures were damaged or perversely marked

Ni
Jan 18, 2019

I received my first GrooveBook and found five pictures were damaged or perversely marked. I received the book 1/17/19 and the reference number [protected]. Two of the pictures have colored blotches, one yellow one magenta. Three others have scratches, one which is right across a face. I...

GrooveBook / my money is taken out my account and no pictures

Ma
Jan 08, 2019

Hello my name is Mary Helen Dominguez and this is about the 3rd time this happens to me . I have an account with you on my cell phone. I picked all my photos so you can send me my book and again you took money out of my account and no again no photo album send to me. I have tried over and...

GrooveBook / how to unsubscribe to ur app

Sh
Jan 05, 2019

I want to unsubscribe off of hroovebook so yell need to take my information off of ur app. I can't find a way to contact you it shouldnt be this hard to unsubscribe to this app it wont let me take my card information off of it r nothing I haven't even received a book from ya'll yet so it...

GrooveBook / at the very end of ordering and it says it needs more pictures for another book... I don't want another book... I just want to finish my

Tr
Dec 19, 2018

12/19/18 at the very end of my order, it says it needs more pictures for another book. I don't want another book... And it won't let me go forward with the order. It took 16 hours to download 100 pictures. I've been with groovebook long before shutterfly, and I have to say I think you guy...

GrooveBook / october's book

Ch
Dec 17, 2018

I received my book a few days ago and half the pictures I uploaded aren't in the book. A few of them I didn't even upload. Plus email I start uploading photos there are 10 photos that keep come into my upload and it's not allowing me to keep them off of my upload. I have a new phone so the...

GrooveBook / photo book

Je
Dec 12, 2018

I ordered my first Groove Book on November 14th and here it is mid December and I have yet to receive it in the mail. There's no phone number to contact anyone to talk to and I have emailed the company with no response. All companies should have at least a contact number to talk to a...

GrooveBook / forgot the code

Di
Dec 02, 2018

I do not have a complaint but a problem, and I hope we can be solved. Last month I ordered my first Groovebook and forgot to put a code down to get my first book free. Also I forgot to put my family ‘s code down so they can get a free book free. It's my family that I found out about Groovebook...

GrooveBook / books

Sh
Nov 30, 2018

I opened an account in Oct and my 1st book was suppose to be FREE and it was sent a week ago. I recieved a transaction notice for payment for that book on Nov 3. Today, Nov 30 my next book was processed and shipped. Surely I'm not going to be charged for this one since I paid for my FREE...

GrooveBook / never received my paid books

Mi
Nov 27, 2018

I paid for October and November's book and here it is almost December and I haven't received either of them yet ! I have sent numerous emails with no reply . Horrible customer service. I can't believe there is no number your customers can call to resolve issue . Insane . You just lost a...

GrooveBook / october's book

Br
Nov 18, 2018

I recently received my October's Groovebook and the pictures were good but there is a line across every picture !! I have been very happy with my books up until this past month and my HOPE is that you will reprint it and ship to me.. FREE OF CHARGE. Please get back to me to update as soon...

GrooveBook / printed photo book

Ty
Oct 22, 2018

I am getting messages from groovebook to enter October, but there is no October there. When I try to add photos to an extra book it will say oops failure. I have been sending messages and no one responds back. If I cannot enter photos, I need some answers as to what is going on. There i...

GrooveBook / my photo books

Vi
Oct 19, 2018

My name is vivian lyon. I have been faithful with ordering from here every month. For the last 3 months i have gotten the same groovebook even though there was selected pictures that were uploaded. Im need to see if i can be reimbersed for the three books that are the same. Because i had...

GrooveBook / photo book

De
Oct 04, 2018

Was not able to select photos for my book for the month of October. Every time I would click on the photo, the app would shut down. Not knowing what to do, I thought if I signed out and sign back in, it might help. After I signed out, I am not able to sign back in. Every time I enter my...

GrooveBook / billing service

Re
Sep 10, 2018

I am so upset with the way Groovebook handles there customer service! I have been trying FOR MONTHS to talk to a live representative! You know someone with a pulse, not a machine. I have not been able to log into my account for months I have tried and tried, passwords, user id 's nothing...

GrooveBook / groovebook

Hh
Aug 23, 2018

I ordered two GrooveBooks back in 2016, and then canceled my account. I got confirmation of canceling and assumed all was well. 2 years later my husband was going through our credit card statement and asked what is this GrooveBook thing- they had been charging me $3.99 for two years after...

GrooveBook / groove book, I need to cancel the reorder of the 1st book, then order a whole nother book

Re
Jul 28, 2018

Groove book I was trying to see what book was being sent, I couldn't find a copy of the pics from the 1st groovebook that sent, y'all sent a thing saying it had been shipped, the pics etc and ended up reordering it by accident with one click, ok I don't need 2 of same books, but it says it...

GrooveBook / my account

Sa
Jul 27, 2018

I have had Groovebook for several months and love it, however this past week my account was charged for 2 extra books that I did not order this caused a problem with my bank. I would like to cancel my subscription with you because if this. I can not worry that this will happen again. Thank...

GrooveBook / groovebook photo book

Je
Jul 19, 2018

I have emailed groovebook multiple times telling them i wanted to cancel my subscription because I only wanted one groovebook (which was a free offer by the way) and I still ended up getting charged for it, and they never replied to my emails!! So far I haven't even received my book nor...

GrooveBook / unauthorized card charges, scam, rip off

St
Jul 16, 2018

I never received any book. I filled out for a free book to give it a try. It took a while to set it up and go through the pictures, I was very excited. I waited and waited but nothing ever came. After a while it was out of my mind until I just noticed I've been being charged for this book...

GrooveBook / I don't have a complaint I have a question

Be
Jul 11, 2018

GrooveBookOnce I send my Groovebook out (close the Groovebook) can I delete the photos from my device it says printed in production but I'm afraid to delete my photos for fear they won't be printed what should I do? Can I delete the photos the same day I send my Groovebook out to be closed? Or do I...

GrooveBook / can't print photos

Tr
Jul 03, 2018

GrooveBookMy account currently says null null. It will not allow me to print photos it lets me select them but then won't let me print a book. It says something's wrong with my account. All my billing information is correct so I'm not sure what is wrong. I've been trying to reach somebody 2 week...

GrooveBook / I just need help with getting my pictures posted. it will not open up for me to submit

Wa
Jun 25, 2018

I don't have a complaint, I am just trying to get my pictures into the site for july and when I click on it, it just says it will be unlocked on 7/2. It is acting like I have already submited but I haven't. I just received a reminder today. Please help. Wanda clay...

GrooveBook / billing after cancelled service

Li
Jun 18, 2018

I purchased a year of Groovebook as a gift and when it was time for renewal I cancelled (it was a Christmas gift for the previous year). I received acknowledgement of cancellation. Loved the service it provided but didn't need the gift to continue. Since January 2018 Groovebook continue...

GrooveBook / groovebook

De
Jun 11, 2018

My account shows 100/100 pictures uploaded for june.. When I say print now, it says I need about 40 some more pictures but it won' t let me upload any more.. It wont let me print now... It wont let me do anything!!! I had wanted to upload more pictures and print early and have another one...

GrooveBook / groove book

Vi
Jun 04, 2018

I have not used my groovebook service in about 2 years, but still get a monthly charge. I have change phones several times, so it was my own fault. I now downloaded the app on to my new phone and tried to reconnect but the service is telling me that none of my emails are associated with...

GrooveBook / groovebook

Ma
Jun 03, 2018

I picked 100 photos. The main page shows 110/100 but when I ask to print now it says there are only 40 picks. I cant get in to change them. What's up?? I had these photos picked for may. Never received that book. Now they are listed as june's pictures but it won't let me order them saying...

GrooveBook / billing

Me
Jun 01, 2018

I have sent an email several times to cancel my membership and it stops for a few months and then it is taken out of my acct again... I have not received a book in a year and I keep getting charged after I have cancelled it several times!!! I want a refund and I want it cancelled for good...

GrooveBook / groovebook!!!

An
May 08, 2018

GrooveBookFirst where is may's book for me to fill??? Just because I got an extra book the month before, That does not mean you have the right to charge me for both books last month and then come along charge me the next month but not give me the opportunity to get a book. You take your gosh darn (i'm a gigi & we have a swear jar.) money but stealing from me

GrooveBook / my books

La
Apr 18, 2018

I have been contact for the past few months that I cannot upload pictures it does a give me any option when I press to upload none of my pictures show up this has been for months now I have been writing you for months now and no changes have happened no E mails back with a proper response...