Doubleday Book Club
Doubleday Book Club Customer Service Contacts
United States - 61866-6400
I haven't been with Double Day book club for over 7 years and in October of 2014 I got a charge to my...
I have been fighting for my membership to stop since March of 2013 and you people continue to use my credit card on UNAUTHORIZED amounts of money since I haven't ordered anything since February of 2013 and these books keep on piling up and continue to get these so called featured books, which I don't even like, CANCEL MY MEMBERSHIP, OR I WILL SUE YOU PEOPLE FOR UNAUTHORIZED ON MY CREDIT CARD! Which by the way is a FELONY. Your membership states Keep you safe from identity theft, what do you call charging on my credit card that is unauthorized? I have NOT ordered any books and yet you keep on sending these books. I am still dealing with Doubleday Book Club that I have not fullfilled my obligation even though I did nearly two years ago. I actually over paid them and I asked for my money back, they charged me 43.00 x 3, plus this latest charge of 45.60 in July of 2013.. This company NEEDS to go out of business!!
I joined the club and fulfilled my membership long ago. They won't let me cancel, so I keep responding "no" to the featured selections. I did so in mid February. Today, I discovered that they had helped themselves to over $40 from my checking account. All I get from customer service is "we've canceled your order." There was no order placed, no books are shipping, and I'm out over $40. That qualifies as theft, if you ask me. They are refusing to refund the money. Looks like I'm going to have to contact authorities in their area and file a police report for theft and fraud. Stay away from them!
I am being threatened with a collection agency because I don't choose to buy any books, and they still want money for books I haven't ordered. I ordered in the past, paid for orders, didn't want any more books, and thought I was through with DoubleDay; guess not. What contract did anyone sign stating you had to buy books or pay anyway? Is this legal for book clubs to force people to pay even if they don't want any of their books?
DDBC. is a scam . You HAVE to be a member of the BBBC to buy books but you cant resell them, or use them for things like that( i thought it was mine i could do what i wanted to with it, ...Guess NOT). then you have to buy at least 4 more books buy the end of the year( which is a ripoff) because you HAVE to buy them at the price of at least $9.99 cent. if you don't they charge you for them ... it talked a long time to get the books. Then if you have any problems they lied to me and said to call there 1800 Number and tell "Customer Service" they don't even answer it doesn't work, just the automated part works of the phone call. Then it takes so long for you to get something in the mail from them( as much as you pay for shipping) but they do send you postage paid address labels to send item's back and then they send you money back... i doubt you will ever see that money. DDBC is a terrible company and i don't think that anyone should do business with them because you literally almost have to threaten them to get your answers and what you want, i think they just want your credit cards. and i don't think i will be doing any more business with them . (DDBC) i think it is a bunch of foreigners wanting Money, like money, money, and more money. Not to say that all foreigners are bad. But some are. Thank you Complaints Board. June, 2012
I have emailed them several times regarding one issue or another.
My original shipment arrived with two books having seriously torn book jackets.
They have never responded to any email whatso ever.
Just recently, I contacted them to alert them to having not heard back from them on that.
again, no reply.
also recently, i contacted them becasue they billed me for 2 automatic shipminets - on the same day.
I still have not heard back from them.
Total mail fraud and deceptive marketing. Doubleday Book Club sent out UNSOLICITED two books with an invoice and paperwork that are blatantly fraudulent: 1) Front of package says "Get $10 cash back! Open for details". 2) Welcome to Doubleday Book Club We hope you enjoy your membership" is clearly fake: Credit card number listed that does not exist. 3) They make someone sign for the package from the USPS so that later they can force you into collections even though the product was never ordered. If they got a valid person name and address plus a signature, they can sell the account to collection hounds who drag you through the gutter
It is ILLEGAL to send out unsolicited materials and force the consumer to send them back at their own expense and thenforce the consumer to reply monthly or automaticlaly receive additional prodcuts and expenses.
We went through this in the 90's with music record and tape clubs. They are fraudulent, illegal and result in class action lawsuits but not before they defraud consumers from hundreds of thousands of dollars.
Provide information to form a class action lawsuit. Complete details and materials already provided to Michigan Attorney General, Illionois Attorney General, FTC, USPS Inspector. [protected]@gmail.com
This is unsolicited material and mail fraud. Company won't answer phone because they are a scam
I first got stuck with this company through PCH. The agreement was that you buy 4 books at regular club prices and your membership is up. I have purchased 4 books at regular club prices and also several books which were per them considered booksearch items and did not count. I have contacted customer service 5 times and have yet to get a decent reply. It clearly states on my account that I have bought 4 books at regular book prices, plus more. They refuse to communicate with me and will only say I have to purchase one more. I will purchase the one more book simply to protect my name. But I will never order from this book club again and I am hoping I can deter everyone else from doing the same. They are a complete scam and only give you credit when they want to. Please stay away from this company!
My deadline to meet my book club commitment is in 2 months and I decided to order a couple books now and a couple more after I get paid. I carefully chose books I could afford including future sales tax and shipping. I placed the order, my account was debited and the books were supposedly shipped. I went online to see if there was a tracking number so I could estimate when they would arrive. To my surprise it said the books were returned and I never even received them. I have been home during the day, as I am a stay at home mom and babysit. I am not someone who is so busy that I would've missed it. I am always home. My errands are run after the hub gets home or on the weekend. I live in a rinky dinky place and I would've heard a knock on the door. The books NEVER arrived. The account online double charged me for the same books! I don't have that much to cover a double charge in my bank account so now I get to cover overdraft fees on top of it. And from what I'm reading here, I'm guessing they're either stalling so they don't have to give me the books I bought at their discounted prices, screwing me over so they can send me a $90+ collections bill for not fulfilling the account requirement in time. Which by the way I bought that extra book in the opening of the account so I had "fewer books to buy later" - you know the deal they offer you in the beginning... well, guess what!? They didn't credit my account with that at all! I don't recommend a membership with Doubleday or its affiliates at all. If you do, stick with paper. Make screenshots of your web account stuff and document everything. Oh and just stick with amazon or your local bookstore!!! Someone really ought to sue whoever owns and runs Doubleday Book Club. I already sent the story suggestion to Dateline NBC, too.
I was called by a company NCOFF and informed I had not full filled my contract and if I did not pay them...
I joined this book club a little over a month ago. It seemed like a good deal and I wanted some books for my children for Christmas. On Dec. 8, I received an e-mail to respond to my featured selections and I immediately declined the two books they had listed: Patricia Cornwell "Port Mortuary" and Dean Koontz "What the Night Knows." On Dec. 9, I received a confirmation e-mail that I had declined my selections, so I believed all was fine. On Dec. 25, they debited my account 42.16 for the books I had declined. I went back and looked at my "confirmation" e-mail, only to discover in the body of the e-mail that two entirely different books were listed ("Crossfire" and "Full Dark, No Stars") as the ones I declined. The books they listed were never sent to me to accept or decline, only the first two were. I tried to call "customer service" and I waited on hold for nearly an hour before hanging up. I e-mailed them also, but have not received a reply. I filed a dispute with my bank and I had to change my debit card number. This company is crooked, criminal, and a blatant scam. There should be some way to shut them down.
I belong to this club and now I see on my credit card, a chg. from them for$41.46. I did not order any books now before this chg took place. I am
not going to accept it when pkg comes, and I want the $$ refunded on the
credit card. can you HELP me?? They are in their office today, but I will
call them on Mon. Mary Wacek [protected]@ymail.com
DO NOT join Doubleday book club.
1) DD did not recognize the extra book I purchased when I first joined as applying to my overall commitment, even though DD itself pushed the purchase specifically to help appply towards the final commitment.
2) The Featured Selections process is VERY misleading and seems set up to take your money without you knowing. You are supposed to get a Featured Selections Email which gives you the option to deline the 2 books offered. However, the Featured Selection actually offers 4 books but only lets you decline 2 of them. You have to visit the website to decline the 2 others, but the Featured Selection email does not tell you that, so when decline what is offered, they send you the other books and charge you for those and shipping and wrapping.
3) In a 3 week period, I not only got the Featured Selection email for 4 books, 2 of which I was allowed to decline, buta week AFTER the email, ANOTHER 2 Featured Selection books were posted to the website to be accepted/declined, and I received NO email!
4) Total cost of this process - over $75 in books that Doubleday misleads the visitor in having to pay for in November/December 2010.
Really, don't get sucked in to the promotion. You will find your credit card charged for books you don't even know have been added to your account as a Featured Selection - you literally have to check the website every few days to make sure you aren't getting something slipped into your account without you being told. BEWARE!!!
I found out in April 2010 that there was a $125 outstanding balance at Doubleday Book Club on my credit from 2004. The same day I saw this on my credit report I called the number and even though I believed that I wasn't the one who opened the account (I had moved from Oklahoma that year), I paid it immediately. That was 7 months ago. Right after I paid it, I began getting phone calls from a collection agency about the $125. I had PAID Doubleday and then they sent it to a collection agency AFTER it had been paid. In 7 months and more than a dozen phone calls later, I could not get either company to contact the other, Doubleday never sent me a receipt and letter stating it was paid in full and as of yesterday, it is STILL on my credit report as a balance owed. I have contacted Experian to dispute this. And I will make sure I tell everyone I know what has happened to me with this company. And as an added slap in the face, suddenly after it was paid, I got notices from Doubleday asking me to "come back"!!!
My mother died in June 2006
it had taken her 6 months to cancel the large print of the month book club
but the mailings still continued
I started mailing and calling- when I found a phone number to call- in July of 2006-- so far I am still getting mailings ever 3 months or so asking for
Mom to "come back"
every real person I talk to say OK you are all set it will take 3 months
But it hasn't worked yet
the latest offer has an unsubscribe section (even thought she isn't "listed" as currently subscribing)
so I'll be trying that one too
good luck to anyone trying to stop these mailings- or the additional stuff when they sell their mailing list
I pulled my Credit Report today to find 2 charged off accounts on Trans Union from the Double Day book club. They were both with seperate collection agencies. After about 2 hours of researching and nonsense I call the Double Day Book Club to get told, "Yeah it was probably fraud- it happens all the time with us" I told the gal that I have never ordered from a book club, I didn't in 2003- in which she had my address from and she said "You probably didn't I hear this all the time but there is nothing we can do, you can give me your address and I can have someone contact you." Now- do you honestly think I am going to give the Double Day book club my current address so they can sign me up again? So now I have to file to try to get this off of my credit and Double Day could care less!
Doubleday does not count "BookSearch PLUS" books towards fulfilling your 4-book commitment or towards any specials like "Order 2 get $5 off" or "order 2 get one free."
This fact is not at all obvious. I can not find anything on there website about this. I can't even find their membership agreement to see if it is hidden in the fine print.
Worse, they do not disclose when you are ordering that the "BookSearch PLUS" books won't count. They do include a little note on the order page that tells you it is a "BookSearch PLUS" book, but no clue what that means.
As a result, members order "BookSearch PLUS" books thinking they are qualifying for special offers and fulfilling their 4-book commitment when in fact none of that is true.
I suspect Doubleday intentionally hides this information so they can sell more books and pay out less on their advertised specials.
Has anyone else had problems with "BookSearch PLUS" books?
P.S. Here is how Doubleday Customer Service explains all this in an email to me after I inquired why I wasn't getting the advertised credits:
BookSearch PLUS is an additional service available to our members. The books offered through BookSearch PLUS are not selected by our club editors and are not offered to members as club books. Please note some of the differences you may encounter when placing an on-line order containing a combination of club items and BookSearch PLUS items.
1) If your book club operates with a dividend or an incentive program that earns points for the purchase of an item at club price, the BookSearch PLUS items purchased on the web site will not be included in this program.
2) Any BookSearch PLUS items purchased on the book club web site will not count toward your book club commitment.
3) If the book club is running a special promotion that you wish to take advantage of by placing an order on-line, BookSearch PLUS items will not be included in the on-line promotion or sale that the book club web site is hosting during that time period.
I feel like many who have had the UNFORTUNATE pleasure of getting involved with this book club --------am...
I came out of the hospital a month later to find books delivered to me that I did not order and a letter from...
Fraudulent charge on my credit card, I reported as fraud yet they keep trying to bill me, now they have...