Greystar Real Estate Partners review: False debt ( 1 comment)

Persistent Issues and Poor Management at Greystar Circ Tucson

I am posting this to detail the ongoing problems I've encountered with Greystar's management at the Circ Tucson apartment complex, which include overcharging, negligence, and unprofessional behavior. My attempts to resolve these issues amicably have been ignored or mishandled, leading to unnecessary escalation.

Overcharging for Renters Insurance: I have been incorrectly billed for renters insurance multiple times despite providing proof that I already had coverage. Management repeatedly ignored my communications regarding this matter.

AC Unit Failure and Poor Response: During the summer, the AC in my apartment went out, and my repeated attempts to contact management for an urgent fix were ignored for a week. This forced my family and me to pay for hotel accommodations due to the unbearable living conditions.

Unprofessional Behavior and Poor Communication: After being told by the management that I owed nothing further upon moving out, I was later contacted by Brianna Thornberry from the management team, claiming I owed additional fees. Despite my polite and professional demeanor, Ms. Thornberry used derogatory language towards me and failed to forward my repeated requests to speak with a supervisor. It took months before she responded again, continuing to demand payment without acknowledging the discrepancies I pointed out.

Excessive Cleaning Fee: I was charged an extremely high cleaning fee even though the apartment was left in good condition and was professionally cleaned. The evidence provided by management did not justify the fee, and comparisons with other units revealed inconsistent and unfair charges.

Issue Escalated to Debt Collection Unnecessarily: Instead of resolving these issues directly, the matter was forwarded to a debt collection agency claiming I owe approximately $77. I possess emails from Ms. Thornberry acknowledging errors in billing, yet the issue remains unresolved.

I believe these charges are unjustified and reflect poorly on Greystar's management practices. I am posting here to warn potential tenants of these practices and to urge Greystar management to address these issues comprehensively. I am willing to pay the disputed amount to close this matter, but I firmly believe I should not have to, given the circumstances and the acknowledgment of the error by your team.