Green Dot
reviews and complaints

Fix your website! We purchased a prepaid card and are currently trying to register it, however, upon trying to enter the card number on the second page of activation (where personal info goes) it will not allow us to enter the numbers. We've been trying for two days. There is now money that I can not access on my card. This is upsetting at best. I will definitely not be purchasing in the future if this does not get resolved. Please rectify!

Card was used to make 163$ withdrawl from atm 5/218 also was 122.95 atm withdrawl 5/218. Also was 60.00 atm withdrawl 5/318 and another 60.00 atm withdrawl 5/318. And 10.00 shell purchase a 8.77 purchase 5/318 25.15 shell purchase. And a family dollar 19.89 purchase on 5/318. My card was at home while i was at work and i broke up with my girl and kicked her out and she is the one who used my card i believe and she knew my pin i think or could have guessed it

I am very upset about my transaction made today... This morning I had 31.15. I spent only 9.30 for todays transaction I promise I wouldnt lie! 8.00 is tooken from my card and im eft with 13.00! Nobody can tell me where it went and the people I spoke to on the phone were rude one hung up on me! My money is mines! Nothing should be taken off my card! Without showing up on the transaction list first! I swear im changing my service out! But I will get things straight with this company or I will have to sue for them making poor transactions! Then tried to charge me for march maintenance fee when ive been charged that fee in march?! How crazy!

as of 4 19 18, i have emailed my drivers license 6 times, via mobile, computer, scan, jpeg, nothing has worked. Money 7K federal refund is still blocked. I can not get a clearer photo than via scan. I don't know what else to do. Please assist. Since I can no longer get through on the automated line, I can not speak to anyone. I was advised to email the id with the case number to [protected]@greendotcorp and still no response.

My tax Return was transferred to this card and now I cannot access funds! The number I call says the card is closed and I cannot open another account with this bank. I need access to this money. I've called Intuit and various other numbers and no one can help me. I need a contact number to talk with a human about this situation. How do I gain access to the money that is on the card?

I was told someone claims that this were there card. Here's proof that my husband purchase this card... what else do you need? please release the block on my card this is the third complaint I've wrote since Monday still problem not resolved. A theive would take all the money at once my card was loaded Saturday I used it. Monday I tried to pay a bill really and card blocked... I dislike green dot you guys has made it inconvenience for me this week MY address is not correct on my drivers license my old address

I sent all verification asked for. Went to social security twice. Took e mail from Green Dot about what was needed. They made verification letter. Still holding our family funds. My nine year old son and my 68 year old husband are disabled. We are about to lose where we live cause no access to our funds. They have what they need which is insane because it never should have blocked at all due to absolutely no unusual activity nor any changes.

I really need to speak to someone about my card in money. I have no idea on whats going on with my account i been with green dot since 2009 I will never do anything to put myself in situation where I have to face the law. I have bills that need to be paid in I need you all to release my money... I can be reached at [protected] card ending in 4230 I am so up set right now I had a problem in December 2017 with this same card but once they fix the problem I stay. I seen a copy of my driven licences in you all still cancel my card i do not understand.

I had reported my card lost and ended up finding my card, so I asked how to unblock my card with no avail. Been sent to some websites that didnt help cause it was either the wrong page or they didnt know where to send me. And I can not get ahold of any real person. Need to know how to unblock my card, thank u. When I do call the # on tha back of the card it says that my age does not go w/ my card #. Which I think I was sent another card which never got to me so I dnt know or have that #. But was told that I could summit my id & I could unblock my card. That hadn't happen. Thank u

Someone is using my information to open up moneypak cards. I found out from getting text messages that money went thru. I tried to contact your company thru the website but without the card number i cant complain there. The criminals have the card number not me. I want your company to help me delete any cards related to me and block future cards from being made. This is fraud and i need help please. Thank you

On March 30th green dot bank allowed a a charge of $3719.32 to go through on a secured card that had a limit of $1400 (my money) and an available balance of $200 at that time. I contacted them and they said that a rental car agency can force through a charge over limit. Complete bogus. I knew my charge was actually $379.32 & this seemed like a computer glitch. The fraud dept told me my only choice was to dispute charge & get new credit card (which I had to pay $30 to get). I wait for my card in mail & call again a few days later & was told that I cannot get my card or use my account until investigation is over. So their motto technically against the FDIC laws by not returning funds to you or allowing you to even use your card until they complete investigation. So I have money sitting somewhere. And they closed that card won't give me my new one (which I paid for). I faxed all documentation needed to verify this was a computer glitch by rental company. They now won't even allow funds to be paid to previous pending charges that week. $700 which is mine to be paid is now on hold. These practices are illegal. I want my new card & my available funds of $700 released. This isn't okay!

The customer service is the worst in the world and they have some American lady who tells the puppets on the phone what to say when you ask them hard qs and they don't even have a clue about what you are taking about and whoever that manager or supervisor is tells the customer service agents who aren't real managers or supervisors to act as one so she doesn't have to work and try to answer my answers knowing that I'm right and she x
Won't be able to Win the argument against me to provide provisional credit while they investigate my account after the 10th business tbey By federal Law and FDIC they are mandatory to provide me with my credit and take there time to do there investigation which they puppets are being told by the women who clearly can be heard telling them
What to say every time tells them
To sa we don't give provisional credit when the claim is under review we give it once we finish to which I told her you can't give provisional credit when u finish the investigation
It's either permenant or no money given for the claim which all the say is I'm
Sorry oh I'm sorry we can't transfee to
Manager because she is busy not doing her job
And stealing money from green dot owners a
Sadly green dot should investigate this and see I'm correct 100% so I told them since it's been over 3 weeks and my kid is suffering because that Money is for her medicine and we can't find any money to buy her the medicine she is going to need coming up because of this they don't care they are absoulute horrible company and me my fiancé my mom dad cousin and sister all have there cards and some of us moltiple cards and they sure as heck be losing us and I'm make sure of that horrible horrible worst absolute disgusting customer service in the world so not get this card just for this reason trust me it's good card when it comes to it's usage but if you have a problem you wll not win wth then Bwcause those people are paid to just annoy you and go by the script sadly so sad obsolete gargbage never been so upset my whole life now what I Gota do go steal medicine because my kid needs it badly and green dot wants to act like a thief and a cheat and screw ne over wow shame what a shamw over 300 dollars making my kid suffer I hope one day you are in my shoes and god shows you and punishes you for making my kid suffer

On 3-2-2018 I bought a reloadable green dot mastercard debit card from dollar tree and loaded it with $20. When I call it says my card is registered but when I try to use my card it doesn't process. I'm not sure if I entered something wrong when signing up but whatever the case is I need it fixed asap. I tried going online to resolve the problem, I tried calling a representative and nothing. There is no customer service. I need help, I put my last $20 on this card

Information, detailed, all I can say is that if I had the time to literally pursue some type of class action against them, I would. If I could afford to hire a lawyer, I would.
Yet I am just a single parent with two kids who works monday through friday and tries to make a decent living.
Yet this green dot, keeps my money so to gain in their own investments by holding mine and who knows how many more peoples funds as to gain interest, for themselves. How can anyone not see this. How else have they gained all these billions as they say, by simply ripping people off and holding their hard earned money to gain a profit for themselves.
They come up with theses, win this and win that, how many persons that you actually know have ever won, though they might show you a picture of some one, probably just one of their own employees though the persons on the other line are not even from our own country. Speak some foreign language they themselves cant understand.
As far as their customer service, well they have none
Stop holding monies that dont belong to you, its been 11 days and still pending?
Yeah, tell me thats the right thing to do

I called the 866 number to try to get some assistance because I had forgotten my password for MoneyPak

I was getting transferred and also met by some rude customer service people one gentleman transferred me to a sales manager and that person could not help either they hung up on me.

I had a learning disability so I could not remember my password so I try to change it it was an alarm me too when I spoke to one of the other customer service people they stated because I needed to send a photo ID which there was no link to do that and I still have not been able to resolve my problem

Green Dot Platinum Visa was supposed to send me a refund check October of 2017 I never received it and call back January of 2018 and they let me know that they will be sending me out a new check in the amount of $56 it is now March 22nd and I have yet to receive my check this is very frustrating for 5 months now waiting... please help, thank you my name is Annie Webb and you can reach me at [protected]

I got my account blocked last week due to "unusual activity" even though I have been using it almost everyday week. I sent it the documents they wanted and they claimed to me on two different days that my account would be updated and nothing has happened. I spoke to a supervisor on 3/14/2018 and she claimed it would be done within the day. Nothing is being done and that has my daughters social security money and all of my money on it. I jst want my money back already

On February 2, my account was debited in the amount of $119.95. This was not authorized by me. I informed the customer service person of this and he said the money would be put back into my account just continue to check my account. I was not sure this was going to happened so I called the company that debited my account . They in turn immediately sent me an emailed and confirmation to put the funds back into my account. I called back to let Green Dot know of what I had done . He gave me a dispute # [protected], and said OK and transferred me to a Supervisor.
The person I spoke with told me that they were fixing the problem and the account would be as if nothing had happened on the account. I was on the phone 2 hours each day to no avail. Now 3/9/18 I called and because the genius had closed out my card, I have a go bank account I can to call Go Bank and be transferred to Green Dot, today I got on the phone at 9:30 was not able to get off till 12:30 still no access to my payroll or my account .
I am a retired widow with no money due to this and no groceries in my home . I have never in my life seen such levels of sad business and everyone working for the same company and saying something different.
Then they instruct me to send a copy of my driver's license I did this at least 10 times sending everything but a lung. I still do not have any real assurance that I will access to my money by Monday my card # that they took out of the system was [protected].

I've been trying to get a lousy 40.00 back from green dot since Feb. 24 and everyday that I call they tell me 24 hrs 24 hrs. It isnt even a dispute issue with a merchant, every CSR and supervisor I spoke with (which has been 12 supervisors and 20 CSRs ) has told me it was a computer glitch on Green Dots part. So I feel that they are no better than a theif. It isnt even about the 40.00 anymore it's the principal.