Great Lakes Window’s earns a 2.7-star rating from 0 reviews and 7 complaints, showing that the majority of homeowners are somewhat satisfied with their new windows.
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Service/ products
Hello,
My name is Jimmy Lee Embry. I have been a loyal customer since 1996 and I have not received great service. It has gotten to the point where I have to file a complaint about the manufacturer and how slow the services are. I have 3 broken windows. One window is cracked and cold air is coming in the home. The other window is where the handle is broken. The third window does not even open. This is all due to the technician not installing it correctly and the other window arriving with a crack to where now I am paying a high gas bill because I do not have the repaired windows. I feel exhausted from how much I have been on the phone with Eurotech and great lakes trying to get this serviced and repaired. I am an elderly customer and have a family living here with small children and if something happens to them due to this issue that can be fixed there will be more than a complaint filed. I am concerned about their well-being and do not want my family to freeze this winter. The Order# is 204140. I have exhausted all my energy with Eurotech (Jenna/Shelly) as well as speaking with the technician as to who is messing up the orders. I can be contacted at my cell Jimmy [protected] / Luce [protected].
Desired outcome: I would like this resolved as soon as possible. Winter is a month away and the snow will cause my home to be so cold.
replacement vinyl windows seal failures & leaning Garden window
In 2006 I purchased vinyl entire house replacement double hung windows, a bay window, patio door. To date almost every pane of glass has a seal failure, none of this is MY fault. The local distributor wants ME to pay over $100 each for labor to replace the 6 glass panes their factory did not seal properly. Before the failures started I also purchased their Garden Window. Within a short time the side windows were not closing properly, then the main front pane got a seal failure, and the entire window started leaning forward. I notified them & I took photos of the vinyl separating. Nothing has been repaired. All the Great have a Lifetime Warranty; I should NOT have to pay to replace factory failures. I've reported all this to the company and no one will even come out or stand behind their products. That's NOT right I should have to pay $700 to $900 to correct their error. Please help me.
Sharon Kelly, 533 N. 106th St., Wauwatosa, WI 53226; [protected]
Desired outcome: Replace all seal failures and entire new Garden window at NO additional cost to me. Stand behind your products and do the right thing. There are too many seal failures and errors on Their part. This has gone on long enough.
Great Lakes Windows
It's now May 2022 and the Customer Service Tech. will not respond. I'm at my wits end. ('monica.[protected]@cornerston-bb.com')
Below is the email I sent in March. I received 2 windows two weeks ago. I got a window repair to come in and replace the bad window. There where two windows sent. One was too small and the other was too large. As you can see the email below, plus the warranty clearly has the correct dimensions, based on the warranty instructions. It cost me $200.00 for the window guy to come in. I'm pretty sure he will come back and replace it when I get the correct window. Attached is the information from the delivered windows. The new order number was: 668135. I don't know what to do next.
Thank you
Aubrey L. Thompson
[protected]@att.net
Desired outcome: Get the correct replacement window.
Is Great Lakes Window Legit?
Great Lakes Window earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Great Lakes Window. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for greatlakeswindow.com can be seen as a positive aspect for Great Lakes Window as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Great Lakes Window's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Greatlakeswindow.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Greatlakeswindow.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Greatlakeswindow.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Great Lakes Window.
However ComplaintsBoard has detected that:
- Greatlakeswindow.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The greatlakeswindow.com may offer a niche product or service that is only of interest to a smaller audience.
- Great Lakes Window protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Monitor series - great lakes vinyl windows
Since April I have been attempting to remedy faulty coil balances in the 11 windows we had installed in October of 1999!
Have forwarded a copy of contract that states there is a Lifetime Warranty on these windows - plus photo's of balance coils only to be told that they were no longer stocked and than referred to SWISCO!
Am I responsible for the purchase of said coils and than pay someone to have them installed?
HORRIBLE PRODUCT
We purchased a Great Lakes Bay window from Ron @Bethlehem Windows & had it installed by his son on 8/13/12. 2 days later when it rained the window leaked! I called Ron & he showed up next day @4:30, him & his son& other worker were hammering on window, banging on it, and then cut it to get it to close! I asked why are you doing this he said well I installed...
failed product parts
we purchased 36 "great lakes replacement windows". we have paid dearly. every window that faces the sun, the seal has broken and the glass has had to be replced and the windows have had to be resealed. now, the tilt in sash releases are falling apart. and the inside cam assembly has broken. we have spent almost as much on repairs (company went out of business that sold us the windows shortly after we installed them". as we did purchasing them. we are talking about 23 re-glass (sealant), lock latches, you name it, this companys windows are junk. dont waste your money. and, when you apply to them for help, "you must have installed them wrond." really, 23 windows all installed wrong. but yet, the ones that dont get sun, have not broken or lost its seal. explain that. please.
The complaint has been investigated and resolved to the customer’s satisfaction.
we purchased 29 replacements windows and have had at least 15 fail, they use to send the whole window unit now only send the glass. also numorous other part failures
Poor quality
Purchased 8 replacement windows less than 6 years ago. Over the last 3 years at least one of the windows has suffered a broken seal and mold is growing in between the dual panes of glass.
Great Lakes does send out replacement glass but I'm responsible for the cost of getting the new glass installed in the vinyl frame. They don't send a complete, ready to install pane.
3 of 8 windows (so far) is a horrible failure rate and I just hope to keep other prospective window buyers from purchasing the same low quality product I'm now stuck with.
The complaint has been investigated and resolved to the customer’s satisfaction.
This company sucks they left my wife and son in a building they thought they had a gas leak and got everyone else out.
only her line was in possible danger!
We have several hundreds of customers that would love to join a class action against PlY GEM, GREAtT LAKES
Is any one else having problems with the "Tilt-N-Slde or the swing n clean window falling out damaging your feet or hard wood floors because the hardware is defective? Just saying could be a class action lawsuit
We are a SMALL family contracting company that took on the Great Lakes Eco smart line, and sold thousands of their windows. We originaly decided to sell their product because, in our initial meeting we were promised by Great Lakes channel manager "Ralph Piffer" that they would pay (reimburse) our company for any service labor we incured fixing their factory defects, broken seals, cracked frames, Windows shipped with absolutely no quality control. Example if you were a factory guy looking at a sliding glass door at the factory and one side of the door had colonial grids or grills and the other side had plane glass, don't you think you would say "something ain't right here". In any case we have spent over a hundred and twenty thousand dollars servicing their products, trying to keep our name good and our customers from getting burned. As of today we have received about eight thousand in service fees. If you would like more information, feel free to call, John at Well built exteriors Boise, Idaho.
We purchased Uniframe windows in 2004. The two windows in our bedroom {upper and lower panes} have lost gas and have something growing in between the glass. They are warranted by GLW in Toledo, Ohio. I wrote them and they only sent the upper panes. I have wrote them two other times about the lower panes needing replaced also because of gas loss. It has been over four months since I last wrote them and sent pictures to show the mold growing inside the windows. We have not received the replacement window panes for the two windows in our bedroom or any reason why!
These windows are supposed to be warranted for the buyer {which we are} and the second owner of the home.
I think it is bad business practice to only send the panes and the customer has to foot the bill to have the glass installed.
I live in Southern California and in January 2001 we replaced all 11 of our contractor aluminum framed windows from the 1960's with Great Lakes Windows. A little overkill, maybe, I wanted windows that I would not have to replace again. My sister at the time worked for Pella in Ohio and I could have gotten a hell of a deal but liked the Great Lakes window and warranty better, and yes they cost a fortune.
Contractor was a joke, had to sue them, bad experience and they blamed all of the problems on Great Lakes. Well, when I started to call Great Lakes to sort out my issues I found them to be absolutely delightful to deal with. All the parts my contractor had told me for months were on back order or unavailable were shipped from Ohio and in my hands in 2 weeks.
In the ensuing 15 years Michelle in CS has been a joy to work with and has never once hesitated to go above and beyond to solve any and every issue no matter how small. I am sorry some of you have had problems and I understand it could get very frustrating but I can not speak highly enough of Great Lakes Windows quality and their willingness to go the extra mile even 15 years after the install.
TedTed8, Thank you for sharing your feedback with us. We pride ourselves on working with responsive dealers and we're disappointed to hear that you are unsatisfied. We would like to speak with you directly about this. Please contact us at [protected] or greatlakeswindow@gmail.com.
so they finally sent a rep to see the problem with my doors - he (George?) acknowledged the problem and said he would get back to me later in the day - that was a month ago - many calls have gone unanswered - stay away!
Hi Kathleen, We are disappointed to hear about your experience. We would like to look into this further with you. Please send your contact information to greatlakeswindow@gmail.com so that we can better assess the situation directly with you.
I moved into a home that had purchased windows from this company and they had a transferable warranty. A month after i moved in i noticed two windows that were broken, one wouldn't stay up and the other the latches fell off. I have called the company and left messages 5 times (the 1st time i was on hold for an hour) i finally got an email but am still not able to get anywhere with talking to somone on the phone
Overview of Great Lakes Window complaint handling
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Great Lakes Window Contacts
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Great Lakes Window phone numbers+1 (844) 247-6226+1 (844) 247-6226Click up if you have successfully reached Great Lakes Window by calling +1 (844) 247-6226 phone number 0 0 users reported that they have successfully reached Great Lakes Window by calling +1 (844) 247-6226 phone number Click down if you have unsuccessfully reached Great Lakes Window by calling +1 (844) 247-6226 phone number 0 0 users reported that they have UNsuccessfully reached Great Lakes Window by calling +1 (844) 247-6226 phone number
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Great Lakes Window address30499 Tracy Road, Walbridge, Ohio, 43465, United States
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Great Lakes Window social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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