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2.7 7 Reviews

Great Lakes Window Complaints Summary

3 Resolved
4 Unresolved
Our verdict: Dealing with Great Lakes Window, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Great Lakes Window reviews & complaints 7

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3:50 pm EST

Great Lakes Window Service/ products

Hello,

My name is Jimmy Lee Embry. I have been a loyal customer since 1996 and I have not received great service. It has gotten to the point where I have to file a complaint about the manufacturer and how slow the services are. I have 3 broken windows. One window is cracked and cold air is coming in the home. The other window is where the handle is broken. The third window does not even open. This is all due to the technician not installing it correctly and the other window arriving with a crack to where now I am paying a high gas bill because I do not have the repaired windows. I feel exhausted from how much I have been on the phone with Eurotech and great lakes trying to get this serviced and repaired. I am an elderly customer and have a family living here with small children and if something happens to them due to this issue that can be fixed there will be more than a complaint filed. I am concerned about their well-being and do not want my family to freeze this winter. The Order# is 204140. I have exhausted all my energy with Eurotech (Jenna/Shelly) as well as speaking with the technician as to who is messing up the orders. I can be contacted at my cell Jimmy [protected] / Luce [protected].

Desired outcome: I would like this resolved as soon as possible. Winter is a month away and the snow will cause my home to be so cold.

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7:32 pm EDT
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Great Lakes Window replacement vinyl windows seal failures & leaning Garden window

In 2006 I purchased vinyl entire house replacement double hung windows, a bay window, patio door. To date almost every pane of glass has a seal failure, none of this is MY fault. The local distributor wants ME to pay over $100 each for labor to replace the 6 glass panes their factory did not seal properly. Before the failures started I also purchased their Garden Window. Within a short time the side windows were not closing properly, then the main front pane got a seal failure, and the entire window started leaning forward. I notified them & I took photos of the vinyl separating. Nothing has been repaired. All the Great have a Lifetime Warranty; I should NOT have to pay to replace factory failures. I've reported all this to the company and no one will even come out or stand behind their products. That's NOT right I should have to pay $700 to $900 to correct their error. Please help me.

Sharon Kelly, 533 N. 106th St., Wauwatosa, WI 53226; [protected]

Desired outcome: Replace all seal failures and entire new Garden window at NO additional cost to me. Stand behind your products and do the right thing. There are too many seal failures and errors on Their part. This has gone on long enough.

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10:56 am EDT

Great Lakes Window Great Lakes Windows

It's now May 2022 and the Customer Service Tech. will not respond. I'm at my wits end. ('monica.[protected]@cornerston-bb.com')

Below is the email I sent in March. I received 2 windows two weeks ago. I got a window repair to come in and replace the bad window. There where two windows sent. One was too small and the other was too large. As you can see the email below, plus the warranty clearly has the correct dimensions, based on the warranty instructions. It cost me $200.00 for the window guy to come in. I'm pretty sure he will come back and replace it when I get the correct window. Attached is the information from the delivered windows. The new order number was: 668135. I don't know what to do next.

Thank you

Aubrey L. Thompson

[protected]@att.net

Desired outcome: Get the correct replacement window.

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Is Great Lakes Window legit?

Our verdict: Great Lakes Window has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Great Lakes Window's position as a benchmark of trust and quality within its industry. Users and clients of Great Lakes Window can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Great Lakes Window earns 100% level of Trustworthiness

Perfect Trust Endorsement: Great Lakes Window achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Great Lakes Window. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for greatlakeswindow.com can be seen as a positive aspect for Great Lakes Window as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Great Lakes Window's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Greatlakeswindow.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Greatlakeswindow.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Greatlakeswindow.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Great Lakes Window.

However ComplaintsBoard has detected that:

  • Greatlakeswindow.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The greatlakeswindow.com may offer a niche product or service that is only of interest to a smaller audience.
  • Great Lakes Window protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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3:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Great Lakes Window Monitor series - great lakes vinyl windows

Since April I have been attempting to remedy faulty coil balances in the 11 windows we had installed in October of 1999!
Have forwarded a copy of contract that states there is a Lifetime Warranty on these windows - plus photo's of balance coils only to be told that they were no longer stocked and than referred to SWISCO!
Am I responsible for the purchase of said coils and than pay someone to have them installed?

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6:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Great Lakes Window HORRIBLE PRODUCT

We purchased a Great Lakes Bay window from Ron @Bethlehem Windows & had it installed by his son on 8/13/12. 2 days later when it rained the window leaked! I called Ron & he showed up next day @4:30, him & his son& other worker were hammering on window, banging on it, and then cut it to get it to close! I asked why are you doing this he said well I installed a faulty window? Then he left stating it was a warranty issue? what how can that be the window is not even 3 days old! We asked Ron several times to please just replace the whole window since it leaked & caused wood damage & we paid him $3600.00 cash & he refused! he then called me stupid because I told him installing the wrong size window will cause us long term damage due to the vinyl expansion & contraction in the heat & cold, he called me stupid & the conversation ended. Since then the Mfg still has not responded with there home visit& we are still sitting here with a leaky window, every time it rains! &causes more damage! I would not reccommend Bethlehem Windows to my worst enemy! & The fact he doesnt stand behind the product he sells is horrible! Please get other estimates dont USE BETHLEHEM WINDOWS YOU WILL BE SO DISSAPOINTED & RIPPED OFF! Go to someone else in the area Like Kinslows

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Reviewer54103
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Jan 11, 2016 1:35 pm EST

I have 36 great lakes thermo windows all have fogged up I have replaced almost all of them and they fogged up a person is better having a hole in the wall than putting a great lake window in !? They wont even come out and look at them!?

ComplaintsBoard
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11:09 am EDT
Resolved
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Great Lakes Window failed product parts

we purchased 36 "great lakes replacement windows". we have paid dearly. every window that faces the sun, the seal has broken and the glass has had to be replced and the windows have had to be resealed. now, the tilt in sash releases are falling apart. and the inside cam assembly has broken. we have spent almost as much on repairs (company went out of business that sold us the windows shortly after we installed them". as we did purchasing them. we are talking about 23 re-glass (sealant), lock latches, you name it, this companys windows are junk. dont waste your money. and, when you apply to them for help, "you must have installed them wrond." really, 23 windows all installed wrong. but yet, the ones that dont get sun, have not broken or lost its seal. explain that. please.

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cstiles
Silvis, US
Sep 25, 2010 10:00 am EDT

we purchased 29 replacements windows and have had at least 15 fail, they use to send the whole window unit now only send the glass. also numorous other part failures

ComplaintsBoard
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1:49 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Great Lakes Window - Poor quality

Purchased 8 replacement windows less than 6 years ago. Over the last 3 years at least one of the windows has suffered a broken seal and mold is growing in between the dual panes of glass. Great Lakes does send out replacement glass but I'm responsible for the cost of getting the new glass installed in the vinyl frame. They don't send a complete, ready to...

Read full review of Great Lakes Window and 53 comments
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Contact Great Lakes Window customer service

Phone number

+1 (844) 247-6226

Website

greatlakeswindow.com

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