Great Fun — spirit airline, shoppers advantage - airfare; membership account and monthly fee
I would like to share to the public consumer to promote awareness of this conspiring scam of the these three companies: Spirit Airline, Great Fun, Shoppers Advantage: I signed up with Great Fun on 2/21/15 as an offer when I purchased a ticket from Spirit Airlines, with the offer of $1.00 trial membership, with a $50 cash back for the airline reservation. Membership can be cancelled during 30 days trial period with no obligation, able to keep the cashback regardless membership is cancelled or continued. If choose to continue, $16.99 will be automatically charged to the credit card used to purchase the "airline ticket". Cashback was received in reasonable time but here comes the bad part...I started to notice around June that I am being "double charged" on the membership fee each month by TLG. I called "Great Fun" and cancelled (without noting the reason for double charges). I was just glad that this charges will stop! Oct when I received my September statement with TLG charges of 16.99 on the "double" again. I filed a dispute claim with my credit card and request a "lock" to prevent further charges from this merchant. I Called TLG as well to inquire about this recent charges after I had cancelled my membership since June. I was told that the membership I cancelled was only with “Great Fun” and not “Shoppers Advantage” in which “TLG” charges occur. This is the reason why I am getting “double charges”: 1 from Great Fun, 1 from Shoppers Advantage! But if they acknowledged the cancellation number I gave is for Great Fun, why still a double charge which evidently means I am still being charged again by “Great Fun” plus “Shoppers Advantage”. I also do not remember being informed by “Great Fun” when I first signed up with them they are in “partnership” with Shopper Advantage” and did not sign up with them as well. Neither the “Terms nor Conditions” of Great Fun failed to clearly state the “Shoppers Advantage” program as a partner. Being a busy person whether I doubted the first time I noticed I have double charges and wanted to inquire about this, I just couldn’t find time until now in order to devote my weekend scrutinizing and realizing that this is a complete conspiracy of ### between “Spirit Airline, Great Fun and Shoppers Advantage” When I called TLG Costumer Service, representative accommodate my request of cancellation politely (Kudos to him for that) and when I have further inquiries about the double charges, I was transferred to the Supervisor in which neither he acknowledge or not the issue of being ”uninformed” for the partnership of this 2 companies that would be charging me each time; to end this all he settled to “refund me the last 4 months of membership billed to me or the last 8 charges (being double charged) billed to me.” Again, I should acknowledge this Supervisor for handling this issue in a very courteous manner, as I understand both the Member Service Representative and the Supervisor are only “employees” of these “conspiring companies” that feed on scamming the consumers! Most of the services offered by all three companies are very low standard, not worth my penny at all! For these 2 employees, my advice to you…find another company that is more reputable and worth your loyalty of employment because they need you there more than them, don’t be a part of their scam!