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Grammarly Customer Service Contacts

548 Market Street, #35410
San Francisco, California
United States - 94104

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Grammarly Complaints & Reviews

The complaint has been investigated and
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Grammarly — unauthorized billing on free trial

I read about this online tool called Grammarly and out of curiosity; I decided to try it and registered for a...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Grammarlynon-authorized billing/subscription

Having read about this online tool called Grammarly and being a teacher and translator; I decided to give it a try and registered for a trial period. Unsuspicious of the request for submitting my credit card details for information purposes as stated on the website, I filled out the registration form.

I used the service only on the day I registered and did not bother with it again. However, on 20 August, I received an email from [protected]@grammarly.com stating that they were billing me $ 139, 95 for a yearly subscription, which I did not authorize.

I wrote to them stating my surprise and concern and in the reply, they stated that they cannot refund me the money since I did not cancel my subscription-to-be. Instead, they themselves cancelled the subscription but yet are charging me $ 139, 95 for a yearly subscription but not supplying the service they are going to get paid for.

I cannot describe how indignant I am at such conduct and feel I have been scammed and am being defrauded of my money.

Sincerely

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    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    • Grammarly's response · Aug 23, 2012

      Dear Pedro,

      We highly value every Grammarly customer, and we are sorry to hear about your experience. We have reviewed your case, and it appears that we made a mistake in canceling your subscription. As such, we have issued you a full refund. Please accept our apologies for the confusion and inconvenience, and write to me at [email protected] if you have any questions. We hope to serve you again in the future.

      Kindly,

      Kimberly Joki

      Community Manager
      Grammarly.com

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    grammarly.com — fraud

    I signed up for a trial subscription to Grammarly.com. I canceled the subscription online within the trial...

    grammarly.comevery phone number is an answering machine

    As many others have announced, this website steals your information and then refuses to contact you when you have a complaint. Every phone number is an answering machine. Check with BBB and they will show how many complaints that grammarly has gotten. Unfortunately, I was not one to look this up and have had trouble ever since.

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      • Su
        susansien Sep 15, 2015
        This comment was posted by
        a verified customer
        Verified customer

        I realized and I WROTE on email. I never heard from them. I apologize for giving the wrong email address in the first place but I asked if they could correct the email address. I am sure they refused and I never get a respond because this email goes nowhere. This email is non-existent unless they correct the email. I tried looking for a phone number to call and there is no phone number either too. I am trying this way to get their attention. However, I LOVE their
        GRAMMARLY. Keep up the great work!! Hope you can simply change the three letters in the email
        [email protected] (WRONG)
        [email protected] (RIGHT)

        THank you

        Susan Sien
        Austin Texas 78735

        0 Votes
      • El
        Elioth Jul 01, 2015

        How did you get to stop those payments?

        0 Votes
      • El
        Elioth Jul 01, 2015

        How did you get to cancel those payments?

        0 Votes

      grammarly.com — multiple charges after cancelling account

      After using grammarly for a month, I decided it was not for me. I cancelled my account and expected for the...

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      Grammarly — 7 day trial scam

      I signed up for the free 7 day trial and liked it very much. Then I paid for one year subscription and used...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      grammarly.com — over billing & billing on closed account

      I wanted to check out Grammarly.com - the online grammar checker. I opted for a 1 month only plan. So I wa...

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