SUBMIT A COMPLAINT

Grabcar Malaysiamischarge for 2km ride

1
J Aug 14, 2018

Dear Grab,

I order a grab car yesterday 13/08/18, around 5.30pm at Batu 11 Cheras MRT station to
Honda Imavest Sdn Bhd, address
4161, 4162 & 4163, Jalan Besar, Bandar Sungai Long, 43000 Kajang.

If we use the google Maps the location between the 2 location just 2 KM away and it will take around 5-10 Mins to arrive.

Problem is the grab waze map show the correct location but direct the driver to another different loaction, luckily I notice something wrong on the way to the loaction i want and the most nonsense is the charges for 2 KM distance you charge me RM41 . That is too much.

Please give me an explanation and a good solution what is Grab Malaysia going to do for this issue.

Hope to hear from you ASAP.

mischarge for 2km ride
mischarge for 2km ride

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