Grabcar Malaysiacomplaint - extra billed on toll charges - booking code adr-[protected]-9-010

N Jul 13, 2019

With regards to the above subject, please assist to check, why is the Grab driver has billed extra on the toll charges? Understand that toll charges are not included in the estimated fare and all toll charges are to be borne by passengers. From the pick-up point (Kepong) to drop-off point (Mutiara Damansars), we were using LDP highway, the toll charges supposed to be RM2.10, but my account had been deducted for RM2.50.

Would appreciate Grab team to assist to vheck on this issue. The extra of RM0.40 is not a big amount, but integrity of drivers are the big concern for every consumer.

Thank you.

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