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Grab Car Vietnam Customer Care Service

1
Complaints477
Pending0
Resolved1

Grab Company Limited

268 Tô Hiến Thành, P.15, Q.10
Ho Chi Minh
Vietnam

Customer Support Phone Numbers

Grab Taxi, Grab Car, Grab Bike, Grab Express, Grab Share, Just Grab, Rent, Grab Food
Company Representative: Lim Yen Hock
Position: Director
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Grab Car Vietnam Complaints & Reviews

GrabCar / GrabTaxi / uncooperative grab driver

An
Aug 14, 2017

Greetings Grab, This incident happened on the 14/7/17, along Loyang Ave at around 8.30pm. I was in my own vehicle, stationary when a grab driver, Mr Zulhusni Bin Ahmad, S9003706D driving a Mitsubishi Lancer EX rammed into the rear of my car. When we got off the check the damage, the boot...

GrabCar / GrabTaxi / impatient rude driver.

Na
Aug 12, 2017

driver was impatient. I told him that I need 2 mins to be down. I explained to him that the lift was very slow, it is in the morning, at 10am and its a sunday. my area has a lot of coffeeshops where people will be up early in the morning for breakfast. when I sat in the car, he began...

GrabCar / GrabTaxi / grabcar driver not honest

Cr
Aug 12, 2017

Driver name Neo Say Yaw SLH4179H is an dishonest grab car driver because he failed to follow my designated location to alight my elderly mum. He lied to my mum saying I instructed him to alight my mum there whereby I actually stated the location blk89 tanglin halt rd. It is very...

GrabCar / GrabTaxi / overpriced fare

Ce
Aug 11, 2017

This is regarding grabtaxi driver Manuel Flores Fuentes with taxi plate number T-063002. We booked the taxi August 12, 2017 at 4:09am from a hotel in Bacolod City to Silay airport. When we asked how much for the fare he said 500pesos but we asked for a discount and paid him 400peso...

GrabCar / GrabTaxi / arrival time sucks

On
Aug 10, 2017

Heard you got one of the toughest technical test for your developers during the hiring. You might want to get them to rewrite the algorithm to ensure your drivers do not accept request if they are otw to drop off passengers. It was indicated in the app that the arrival time is 5mins, but...

GrabCar / GrabTaxi / grabcar np1056 mitsubishi mirage (silver) -, rude behavior of driver shows no respect to passenger. liar.

Ka
Aug 09, 2017

This is regarding a Grab driver, Ronald Doctolero Campos, with plate number NP1056. Someone I know booked a grab and this driver. So the passenger waited for the driver, but then driver was taking too long so the person decided to call but was answered by an enraged voice claiming he wa...

GrabCar / GrabTaxi / grab hitch

El
Aug 08, 2017

Dear grab, I have booked a hitched on the 8/8/17 around 9pm for a ride to sentosa at 10.30pm and was on my way to the pick up point and the driver cancel my booking at 10.25pm. Might be partly because I was busy and did not notice he sent a confirmation SMS, but this cannnot be the reason...

GrabCar / GrabTaxi / overcharging and terrible sleepy driver!!!

Sk
Aug 08, 2017

Last sunday, august 6, 2017, we booked a grab taxi from lee street, mandaluyong to mercedes, pasig. It's very clear that it's stated there "INCLUDES additional booking fee of P40" then when we reached the area, the driver of toyota vios, TYV 418, jonathan salezer, was asking...

GrabCar / GrabTaxi / complaint for bad service!

Gr
Aug 07, 2017

The grabcar driver, named Toh Thiam Chin scolded me while I was entering the vehicle.His license plate is SLN5573P. This is how it happened, I was trying to find the car but it was not visible.Soon, the driver called me saying that he had already arrived.I waited at the given pick-up point...

GrabCar / GrabTaxi / discount

Ha
Aug 06, 2017

It stated that in august 7, 2017 there will be 50% off without entering any code. But, when we got into my location and the driver confirm my ride it appears that it doesn't deduct anything. And I booked around 9:20 am so the discount is still available. You should deduct atleast an amount...

GrabCar / GrabTaxi / bad attitude impolite driver

Ta
Aug 05, 2017

Driver Sulaiman bin Osman Vehicle car plate number : SGM668Y This driver scolded me vulgarities when he arrive at pick up point, he was driving around the car park for 2 complete rounds. Stopped in front of my and immediately give me rude remarks, even threaten to pick a fight with me...

GrabCar / GrabTaxi / timing on the app

Ph
Jul 31, 2017

Okay so now grab has this new policy saying that we can't cancel rides if not we will have to pay a fine. Also claiming that now that they show the "waiting time", we can decide if we can wait for it. It shows 2-3 mins of course I can wait. But everytime a driver takes me it's always more...

GrabCar / GrabTaxi / aqa 7284

Lo
Jul 28, 2017

At around 10:31 pm, driver Christopher Cimanes picked me up from Tuscany McKinley Dr going to Resorts World. On the way along there was heavy traffic and driver just would not stop going on and on about how bad the traffic situation was and suggested an alternative route via C5 via Alabang...

GrabCar / GrabTaxi / driver was late and impolite

Sh
Jul 28, 2017

I scheduled a hitch At 12.30 pm. Diver gary teo accepted and texted me if i will confrimed the hitch and I replied yes and will be waiting at my office guardhouse at 12.35pm. I waited for 10 min he called and explain that he will be late as he suppost to reach at 12.40pm so i told him it...

Grab Car / driver wang chiaw yong car plate sdx9988s - lousy driver

Se
Jul 25, 2017

Grab share, 25/7/17 broaded at 7pm along 200 Changi road and alighted at upp Serangoon road side. Driver with bad attitude and scolded his passengers. Driver blamed everyone except himself. Dropping my friend first and he told us that an extra $5 charge due to additional drop off point. We...

GrabCar / GrabTaxi / driver service

Li
Jul 23, 2017

I'm here to complaint about my wife's recent booking trip to BIR intramuros, the driver name was Alvin villanueva de Leon and his plate number was ABL 2386, it happen last Friday July 21, 2017 around 2:25 pm, she drop by into my office at the national museum to get the paper requirement...

GrabCar / GrabTaxi / grab discount dysfunction

Sh
Jul 20, 2017

I top up $30 to get $5. promotion.   Once I book for hitch car but I was sad when i was told not include in promotion.   And few days later on 15/7 I book for Grabshare but sadly was charged $12 instead of $7.   I called the customer service but were unhelpful, even said that I was "not...

GrabCar / GrabTaxi / driver

Jo
Jul 19, 2017

My daughter in law is 8months pregnant she booked for a grab car to drop Her off at aTechno Plaza Eastwood libis now this grab driver named Christopher Vitug Flores picked her up and started to drive then when my daughter inlaw told him that the destination is in Eastwood the driver...

GrabCar / GrabTaxi / awful grab driver attitudes and service

Ch
Jul 18, 2017

This awful grab driver, decided to report me because I didn't pick up my phone. Instead, earlier, I already told him to contact another number but he didn't seem to bother. He complaint and saved my number calling me a black list. Is this wrong? Stupid driver, if it wasn't for him I...

GrabCar / GrabTaxi / please improve your system.

Ai
Jul 16, 2017

I had already use promo code` jomgrab', and it shown on my apps, pls refer to my photo. but it doesn't show on the driver's apps, he say he cannot believe me. so he still ask me to pay cash.Ur system is terrible. U allow him to earn double. N I lose my money. U should standardize ur...

GrabCar / GrabTaxi / grabtaxi application autofill function

Ro
Jul 16, 2017

17/Jul/17 - Around 9.30am onwards until 10.05am. Hi, Grabtaxi. I want to give some feedback regarding the autofilling of the destination. This morning I was in a hurry to get a cab to my destination in Ubi. After filling in the correct destination the first time round, I was unable to get a...

GrabCar / GrabTaxi / your grab driver

Ja
Jul 15, 2017

Uneducated and living in this country without a manner. Yan lang masasabe ko. Sya lang ang naencounter ko sa tagal ko nag grab? Nakikisuyo ako sa 7/11 tas sasabihin nya bumili ako ng sariling car wag daw ako mag demand. Maganda ang pakikiusap ko tas mag hahamon pa sya ng away iddrop off...

GrabCar / GrabTaxi / a corrupt driver

Ch
Jul 15, 2017

Below is a copy of my receipt from a trip I had today. I paid this driver p331 but I see he only stated the trip was p40??? From Ortigas to Las Pinas? He first asked for p380 to which was over the amount stated on my app. I gave him what was stated on my phone but it seems he entered mi...

[Resolved] GrabCar / GrabTaxi / unethical behavior

Jul 13, 2017

July 12, 2017 from 06:58 pm to drop-off. Pick-up point: Ayala Terraces and Drop-off at BBQ Boss (Talamban). I'm new in Cebu, and have just moved to a new place. When you move, you usually end up buying necessities for the new place. I went to Ayala to buy my new things and ended up having...

GrabCar / GrabTaxi / complaint on reckless driving slc5018j

Ad
Jul 13, 2017

Dear Sir, I am writing in to complaint on grab car driver near accident with me. On 13 July 2017 at about 1322 hrs, I was walking at the open car park of B/7 Nth Bridge Rd when this said grab car driver was coming out from the parking lot when I was already crossing in front of hi...

GrabCar / GrabTaxi / grabshare

Pe
Jul 11, 2017

Hi, so I booked a grab at 7:51am and until 8:14am Wednesday 12/7/2017 the car is still at the same location far away from me, and the driver is not reachable. I contacted grab and had the trip cancelled, however I wasn't able to find a driver after that, furthermore the price increased...

GrabCar / GrabTaxi / service complaint

La
Jul 10, 2017

Hi, I'm Lailane de Guzman, my contact number is 87180574. I just booked grab car this morning 11th July, 2017 I waited there about 15 minutes then suddenly the driver just cancelled without leaving a message. Then after that I tried again the next driver asked me to cancelled my booking, he...

GrabCar / GrabTaxi / sjc97494c

Sa
Jul 10, 2017

Today I booked the car from Queenstowns mrt to wikie edge. Grab share if I'm not wrong. I was first to get in the car and a lady came in and said she booked the car. The driver didn't even say anything. I said this is sjc 7494 c right. At least the driver could have opened his mouth and...

GrabCar / GrabTaxi / the manners of driver

Mo
Jul 09, 2017

Nag cancel po kami ng booking. Nakatayo lang po kami sa gate ng General Maximun Ave building tapat ng DOLE. Nakita na po namin siya dumaan sa tapat namin then nag ask siya ng landmark so sinabi namam sa tapat ng DOLE. Nun parating na kami kumaway na po kami para makita niya kami then...

GrabCar / GrabTaxi / lousy service from the driver

Ku
Jul 07, 2017

I want to file complain of this driver by the name of Tan Koon Ming. Car No: SJS4952, Model: Kia Cerato. I manage to bk his service. I waited for him like 20 min. I text him and even call him, there is no response. I cant even cancel the booking for a new driver. This is really terrible...

GrabCar / GrabTaxi / stupid grabcar driver decided not to wait for the money and my account got suspended

Je
Jul 07, 2017

Booked a car for my friend to TBS and both my friend and the driver did not have small change. My friends decided to change with some store but due to language barrier, they took some time. When they got back to the spot where the driver stopped them, the driver was nowhere to be seen...

GrabCar / GrabTaxi / overcharging and bad experience

An
Jul 06, 2017

My Boyfriend and I like Grab services for years. However, today proves us wrong and we shall reconsider about choosing Grab services. The bad experiences of our trip is as follow: 1. My Boyfriend and I were taking a ride home from a location. Along the way, my bf wanted to drop down. There i...

GrabCar / GrabTaxi / unknown grab receipt

Ma
Jul 04, 2017

hi. I wanna ask why I keep receiving on receiving grab receipt on my google /gmail account when I really don't have grab account and I don't use your services. I attached screenshots of your grab e-receipt which I received and it was named by other person. please reach me in my email...

GrabCar / GrabTaxi / driver alan chua kim seng

Ma
Jul 04, 2017

I didn't realize my payment was connected to my nets so I paid in cash - the driver accepted the cash and drove off, and quickly accepted my card payment. He should have let me know instead of accepting double payment from someone who didn't even know they were paying double - he had no...

GrabCar / GrabTaxi / unethical behaviour

Ma
Jul 04, 2017

On 4 Jul 2017, at approximately 12pm, driver Mr. Cheong Chee Leong of vehicle no. SHD5542D took up my Grab call for a trip from Ngee Ann City Twr B to Plaza Singapura. However, I did not see his vehicle at the pick-up location. It took us 2 phone calls, and a good 10mins for me to walk to...

GrabCar / GrabTaxi / the driver asking for double payment

Ab
Jul 04, 2017

I'll book a grab car from Solaire-to mabolo 2 bacoor City Cavite, the fare that time I book was around 455 peso, then suddenly I received a call from a driver and he saying the payment will be double so it will become 900 peso. His not a good driver he should not be in grab I was a gold...

GrabCar / GrabTaxi / grab car.

Br
Jun 29, 2017

I booked a ride from sm north to commonwealth. This driver, Neil sandy miguel dallo. Aha 1345, mazda 2, accepted the ride. However after a while, he said that we should just request a ride from others. What a way to be nice!!! So rude! He won't cancel the booking. I did not want either...

GrabCar / GrabTaxi / rude, impatient and irresponsible driver - siah boon meng slf9849k honda stream

Ja
Jun 29, 2017

On the 29 June 2017 at 3:20PM From: 22 Sin Ming Road To : 303 Yishun Central Fare: Sgd 9 - GrabShare Driver : Siah Boon Meng Car Plate : SLF9849K Car Model: Honda Stream I made a booking for my parents - one wheelchair bound Driver was rude and raise his voice at me, as he sees no one...

GrabCar / GrabTaxi / grabhitch driver

La
Jun 28, 2017

A trip was not done on 29/06/2017 at 725am but the amount was deducted from my account because the driver (SKD 8307L Ne Win Htoo) was dishonest. Firstly, he admitted he accepted the wrong request yet he demanded I cancel the trip. Secondly, though no pick-up was done he still accept the...

GrabCar / GrabTaxi / erroneous payment

09
Jun 28, 2017

Hello, Please see the email chain below. As stated in the original email, I did not take the taxi with booking code [removed]. As the app had timed out in my end, I assumed the request for a taxi was rejected and took another taxi from my location. I did not receive any confirmation of thi...