Grab Car Vietnam Customer Care Service


Grab Company Limited

268 Tô Hiến Thành, P.15, Q.10
Ho Chi Minh

Customer Support Phone Numbers

Grab Taxi, Grab Car, Grab Bike, Grab Express, Grab Share, Just Grab, Rent, Grab Food
Company Representative: Lim Yen Hock
Position: Director

Grab Car Vietnam Complaints & Reviews

GrabCar / GrabTaxi / driver

Sep 08, 2018

My family members booked a ride indicating cash payment. The ride costed $15. When alighting, they discovered that that they had only $14 small change. They had no credit or nets card. So my Wife handed the driver a $50 note. He immediately rudely told them that he had no change and...

GrabCar / GrabTaxi / driver was rude

Sep 08, 2018

Driver : David Arellano Minon BOJ 641 Booking ID : ADR 5609406-4-1002 September 8, 2018 Driver was rude. Me and my friend booked a grab car with two drop offs. My drop off was in Jam Liner Buendia and the other was Villarica Pawnshop Merville. When I alighted in Jam Liner my friend texted me...

GrabCar / GrabTaxi / no cancellation

Sep 08, 2018

Mr. Edgar Dalire Cudal driver of grab taxi Car Vios with plate number UYQ249. For my booking today 9/7/18 12:10 I was able to book and waited for more than 30 minutes, i have texted him and called him twice he did not pick up nor replied back as a courtesy. I am filing this complaint...

GrabCar / GrabTaxi / overpricing

Sep 05, 2018

we book a grab taxi (plate # RNS 370) ride from amosup hosital to imus cavite.a grab driver responded and after 9 minutes he arrived.the driver wants us to double the booked fare.we know as a passenger that we are to shoulder the toll fee but not double the fare.we cancelled the ride...

GrabCar / GrabTaxi / grabcar driver is so rude

Sep 05, 2018

i booked a Grabcar fr SM Center Laspinas to BF Resort Village. We were 5 passengers: My 72 y/o Mom, My 3 y/o Son, 5 y/o nephew, and 55 y/o Yaya. It was raining a bit so when Driver Glenn Cabadon Casicadan arrived, i asked my Mom & the kids to hop in. The Driver did not opened up the trunk...

GrabCar / GrabTaxi / doubled fare/bad behavior

Sep 05, 2018

I would like to lodge a complaint against a grab driver named Alagendran A/L Thangavello car plate number JRD8310. It was a very unpleasant experience with grab. As a frequent customer, I am utterly disappointed by the services provided to me by him. On 31 aug 2018, 1.50am, the grab driver...

GrabCar / GrabTaxi / my grabdriver did not move from the spot for a good 10 mins

Sep 04, 2018

I've attached a SS of driver's details. I booked a grab on 4th sept around 8.25pm. this driver accepted my booking yet he didn't move from the spot for 10 mins. I texted him to check if he's coming or not, yet no reply. I called him 2 times and he rejected my calls. time given was 5 min...

GrabCar / GrabTaxi / deleting history

Sep 03, 2018

Good day, I know that there is not a practice of manually deleting the history of the trips, but may I ask for a favor|? My wife checks time to time the history and unfortunately I made a couple of trips at a very compromising address. It is a very sensitive issue, please consider my...

GrabCar / GrabTaxi / destination error

Sep 02, 2018

9/1 i ride from acersteel mauban st to marc alain gen mdsg at 8182 dr a santos ave which my office located and had ride so many times.when i type my destination marc alain gen merchandising .it appeared as it is.but to my amaze i was drop off at address which im not familiar with.and even...

GrabCar / GrabTaxi / drive

Sep 01, 2018

I lost my wallet and Rotring tube on the cars vehicle. I checked his bio and his number was not attached. I'd like to get my stuff back and reported it several times but nothing has come back to me. I'm very frustrated since everything in my rotring tube as well as my wallet are very...

GrabCar / GrabTaxi / unethical behaviour

Aug 31, 2018

Dear Grab, I would like to lodge a complaint against a grab driver named Jia Jun Yong, car plate number LD9503T, Mazada 3. As a frequent customer, I am utterly disappointed by the services provided to me by him. Yesterday, the grab driver was supposed to pick my friend and I up at a...

Grab Car / mr. rolando cabrera pinis vr 4077 toyota vios

Aug 31, 2018

I properly checked in one rockwell east tower as my destination yet he refused to drop me off properly. He insisted to drop me off in the passage way, thank god there were no vehicles behind us. I could easily call the attention of the security guards to assist me with the unruly behavior...

GrabCar / GrabTaxi / threats made by grabdriver rolando panis

Aug 31, 2018

Not only did ROLANDO CABRERA PANIS, TOYOTA VIOS VR4077, not properly drop off my friend, he also hurled expletives and threats. In vernacular he screamed, "F*** you, I know who you are now." Even the security personnel of the building heard the incident. This is not only a matter of lack...

GrabCar / GrabTaxi / grab company scam for driver incentive

Aug 29, 2018

This have been two week my incentive have forfeited and given reason is stupid that I don't do it by say the it system have been detected and my driving pattern .. I called the center and there say they can't help the decision have been made by hq .. I ask for the hq number they can't give...

GrabCar / GrabTaxi / sjp8755a reckless driver

Aug 28, 2018

Hi, This happened just around 12pm.. As im travelling at center lane (lane 2), road is clear front and back. He cut in and almost hit me, i had to jam on the brakes. Luckily my parents and kids are fasten secure to the safety belt if not they would had fly forward. After which he change...

GrabCar / GrabTaxi / cancellation of book

Aug 28, 2018

We booked a 6 seater grab car last night August 28, 2018, 9pm more or less. We are 6px and 2 young children ages 1 and 4. The driver refused and told us he will cancell our booking. The one yr old was sick. We saw a booth of grab personnel and tell them what is going on. Instead they sided...

GrabCar / GrabTaxi / an event of road rage.

Aug 27, 2018

On 25th August at about 12PM, I was travelling on KPE toward TPE from MCE entrance, halfway the journey, a Toyota Prius bearing SLH4152J sped up and tailgated me throughout the journey whilst I was travelling at the supposed speed limit of 80KM/H. I would like to empathize, he tailgated...

GrabCar / GrabTaxi / this is not a complaint, just an inquiry

Aug 21, 2018

I am only wanting to know if a Grab Taxi can take me from the Ninoy Manila Airport to the National Shrine of Saint Padre Pio Batangas. I tried to look for other options to ask this question. Can you please forward this to the proper department that could tell me this? I will be travelling...

GrabCar / GrabTaxi / driver: mr sunny jacob kuruvilla (car no.: sle8374a)

Aug 19, 2018

Date: 20 Aug 2018 I booked a ride this morning from 5B Balmoral Park, S-259866 to HarbourFront and when I was advised that the above car will be coming in 4 minutes, I went to the gate and waited. When the car did not arrive, I tried to call several times but got no answer. Then after about...

GrabCar / GrabTaxi / service

Aug 17, 2018

Just want to share my experience last night (aug.17, 2018-10:59pm) Its raining hard that time and decided to booked via grab from Faiview terraces-Tala Elementary School. When we're on our way. The grab driver went to other route at Camarin. I know its not passable area, so i tell the driver...

GrabCar / GrabTaxi / malicious driver (bpg6652 ng soo fen)

Aug 17, 2018

From: Ptrajaya Central To: Masjid Putra (Persiaran Persekutuan, Presint 1, 62502 Putrajaya, Wilayah Persekutuan Putrajaya) Car#:BPG6652 NAME: NG SOO FEN phone#: ‭+60 16 299 1716‬ He stopped the car on the middle of the roadway and said, "you select wrong point. so now pay the 12 RM! If you...

GrabCar / GrabTaxi / very very very rude driver

Aug 14, 2018

The driver was very very very rude!!! He needs to go back to training and should learn what customer service is!!! When I rode his car, he was looking at me as if he would kill me while i pick my nose using a tissue paper and told me to go out of his car while i do it!!! Very unprofessional!!! Hi...

GrabCar / GrabTaxi / unethical behaviour

Aug 13, 2018

juz now i booked grab to uniten from hosp serdang. booking id was (ios-46055326-4-014). he juz waited 4 few minutes 4 passenger. once passenger enter de car he shouted to passenger like he drove 4 free. summore asking y other help u to book 4u. its non of his business who booked. i alrdy...

GrabCar / GrabTaxi / grab driver did not arrive at my pick up point, does not respond

Aug 12, 2018

Vinencio Pacheco Tiongco Jr with a Red Mitsubishi Mirage Plate no NQ4704 accepted my booking at around 7:15pm. According to the app, he was to drop off a passenger first to a nearby area which was just a street away from my pick up point. After he dropped of his passenger, I saw hi...

GrabCar / GrabTaxi / grad taxi

Aug 11, 2018

Drive not arrive the put up location start to run the meter and when i get in the taxi is start from 50.50peso already, this is not 1st time to complain already.Btw i just get the department auto-email feedback for elaborate to me, never prove this problem.This is good thing for promo the...

GrabCar / GrabTaxi / driver's cancellation of booking

Aug 11, 2018

Date : 11/8/2018 Mobile : 96749794 I was trying to book Grab Taxi & Car for my hubby who was at Bukit Batok east / Jurong east off Street at the Heavy Vehicle carpark who needs to travel to 48 Toh Guan East. My first booking was 1734pm Yeoh Thiam Seng Peter Nixon 1738pm Ng Geok Huat 1805pm...

GrabCar / GrabTaxi / I lost my mobile phone in a cab

Aug 09, 2018

I had ride from Nimoy Aquino international airport to Villaruel towers, Gilpuyat, pasay city, Metro Manila this evening in a car no. Mj2332, dtivers name-calling Howard orolfo Mar, booking id- this ride I lost my mobile phone (black color, tecno company). Can you...

GrabCar / GrabTaxi / driver - sidemen, bali

Aug 07, 2018

We called a Grab car in Duka ( beside Sidemen) and the driver accepted. Then he called me directly by WhatsApp to try and negotiate a price that was double what the Grab fare indicated. The license plate is DK 1106 SL. It appears he is using the Grab app to find customers, get their...

GrabCar / GrabTaxi / lies

Aug 07, 2018

Ds hppened ystrday Aug.7. Driver named Ronald Sacopon Salgado asked me when I was already sitting inside his taxi, how much do I need to pay? I said I dont know d exact amoun.Based on my Grab E-Receipt, my ride fare was P 89.00 PLUS ds additional BOOKING FEE? Dat costs P 75.00, a total of...

GrabCar / GrabTaxi / grab rewards

Aug 05, 2018

Good Day! I just want to raise this rewards point that I purchased this morning amounting P100 OFF with equivalent points of 1, 050. I purchased this rewards this morning from Bangkal Makati to Radial Rd 10 Tondo Manila thus, the rewards didn't reflect on the fare discount in which...

GrabCar / GrabTaxi / unprofessional and reckless grabcar driver: john koshnie catalan with plate # ala4140 toyota vios

Aug 04, 2018

GrabCar Driver John Koshnie Catalan with plate # ALA4140 Toyota Vios drove recklessly on an excavation road, took wrong routes, extorted for toll, dropped me off in a non-destinated area while raining and got money from me for the fare even if I have not reached destination. I am filing...

GrabCar / GrabTaxi / application

Aug 03, 2018

I have been trying to report a lost item on your application for days now but it wont let me submit the report. I LOST MY BROWN ENVELOPE during my trip from SM MANILA to 9 DUHAT last July 25, 2018. Please ask the driver if he happened to find my brown evelope and if he still has it. I had...

GrabCar / GrabTaxi / almost three days in a row, I average 3 cancellations from grab drivers

Aug 01, 2018

Since Monday, 7/30/2018, when I tried to booked from my home in Cebu, my booking is accepted then after a few minutes its cancelled, up until today, I average 3 cancellations in the morning which has caused an inconvenience in my work schedule. I've even tried to use the pin location...

GrabCar / GrabTaxi / cancellation of grab drivers

Jul 30, 2018

This happened just this afternoon in Lucky China Town Mall, I booked for a ride going to caloocan city but my first and second driver cancelled it. Fortunately on my third try, the grab driver arrived. Why would they accept the booking and let the passengers waste their time waiting for...

GrabCar / GrabTaxi / me and my problems

Jul 29, 2018

My credit card got charged by, I think it was your company. I live in the USA! Not in Singapore! I demand an explanation! I can be reached at [email protected] I expect an email telling me about this very soon. If this isn't the company that charged me, I apologize. My credit card...

GrabCar / GrabTaxi / driver declining the ride

Jul 28, 2018

Dear grab, we all know that the status of commuting here in metro manila is bad as hell. My question is, why make it a whole lot worse? I am not only speaking on my behalf, but this is an everyday scenario that filipinos who patronize your service do experience. Aside from the hurting high...

GrabCar / GrabTaxi / grabcar

Jul 28, 2018

Had to book several times as drivers keeps cancelling. On my third attempt, I chatted him asking him not to cancel and that I'm willing to wait. And he merely replied, 'ang layo ng drop point'. I waited. I have screenshots of the said chat. I waited for a long time and I continued to reach...

GrabCar / GrabTaxi / successive cancelled bookings in bacolod city

Jul 28, 2018

bound for airport in bacolod, 1st booking asked me to rebook for driver was too far away, rebooked again and the 2nd was stuck in traffic so he cancelled, 3rd and 4th accepted and cancelled. they should not have accepted in the first place, esp since had to find a sure transpo so i...

GrabCar / GrabTaxi / driver

Jul 27, 2018

Rude Driver. Nakipaghuggle pa. We usually book grab taxi to the same place and it's too unreasonable deal he wanted. He asked us to cancel when it's him who refused to do the service. Tapos nagmura pa. Napaka unprofessional ang mga drivers nyo now a days. I don't know if I can recommend...

GrabCar / GrabTaxi / unsafe and rude driver

Jul 27, 2018

Hi, This is Mai Lim and I would like to file a complaint against the driver named, JOJO CABULA NONESA, car number VG0424 (Toyota Vios - Black). This is about the trip I booked earlier this morning(july 27, 2018) at around 3:30AM, booking ID was ADR-14196498-4-014 and my destination wa...