Google Store

Purchased new phone from Google with trade-in of my old phone. The estimated trade in value was $405. I followed instructions to the letter including factory reset of my old phone. I have my wife as a witness. Google sent me an email, which you can see attached copy, that the phone was not factory reset and they reduced the trade in by $200. I called to complain and they said they will investigate. After "investigation" they sent me an email offering me a credit of $50 which I refused. I summited a complaint to BBB. I will never buy anything again from these cheap cheaters.

In February, 2023, I purchased a Google Pixel 7 Pro 256 gb phone along with Preferred Care insurance. 2 weeks ago, I went to make a claim for the phone which was damaged beyond repair during a hike. After almost 2 weeks of "looking into it," I was advised that my Preferred Care was canceled by the "card payment" - This is not true because I opted to have the purchased through Google's own financing. There was no card. Also, they have no record of me canceling the insurance and no record of notifying me that the insurance was canceled. And yet, they are currently telling me that there is nothing they can do. What a scam and horrible customer service. I do not recommend purchasing through Google Store or purchasing Preferred Care.

10/19/23 i APPROVED 10.69 ON MY DEBIT CARD FOR MY SON. [protected] GOOGLE AIRDROID [protected] CA C # 2. THEN ON 11/9/23 a charge for 25.76 came through. [protected] Google F 1 5PCHDBG .col I checked with my bank and they said the charge was forced through. this charge was not authorized. Please refund and cancel my account number from your system. my e-mail address is [protected]@yahoo.com my phone number is [protected]

There was a time I could trust the apps on Google Play. Much like social media Google Play has been flooded with scams, fake apps and Bitcoin mining apps that do not deliver. I have lost my money and wasted this entire year mining for Bitcoin paying for it and not only did they not pay out but most of them don't work. Or if they do the makers don't let you know before you pay for a lifetime mining that in order to transfer the Bitcoin I have to pay $600 or more. I'm a homeless veteran trying to make money. Now I'm stuck with a app that could provide me the relief I need but I can't touch it because I don't have the money. If not that then they promise to pay and give you the run around. Most of these apps are illegitimate and operate out of foreign countries robbing people blind. I am very upset over this.

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I'm a samsung user but the new pixel fold caught my interest. So I made the order and used my samsung flip for trade in. Great I made the order and used their "google finance" and my total was around 1200 with trade in. Great I checked out with the finance and qualified for 1500. Perfect!... well nope. They don't give you credit for trade in until they get the trade in. My fault I'm use to samsung. So my new total is 1900. Well that's ok I'll put money towards it from my bank to get the payment down. On the phone with customer service (hahahaha service) and they could not do nothing but transfer me to the "google finance" which couldn't do nothing either. Neither one would accept more money on top. So I basically waited over a month just to find out this order will be a no go and I'll have to make a new order and now have to wait till August to get the phone. No thank you google. You're service sucks and your shipping time suck. I'll just stick to samsung.

As a loyal customer of the renowned tech giant Google, I recently placed an order for a new unlocked Pixel 4a 5g from their official online store, store.google.com. However, to my utter disappointment, I received an empty box instead of the product I ordered. You can only imagine my frustration and disbelief upon opening that box.

What's more unsettling is the indifferent response I got from the Google Store when I reported the issue to them. They claimed that the fault does not lie with them, and they did nothing to remedy the situation. As if that wasn't enough, I even went as far as filing a claim with FedEx, which delivered the package, in the hope that Google Store would take some responsibility for their oversight. Again, they refused to acknowledge any such responsibility.

Not willing to give up, I went online to try and find a solution to this issue. After some research, I discovered that I was not the only victim of this kind of mishap. Many online reviews shared similar stories, leading me to believe that this wasn't just an isolated case. It seems that this issue only happens to Pixel phone customers, which makes it all the more bizarre and raises some serious questions.

It's quite astonishing and disheartening that such a reputable company like Google would blatantly ignore a problem that affects this many of its customers. Instead of trying to find a solution, it seems they're just sweeping it under the rug, pretending it never happened. This lack of concern and refusal to take responsibility only serves to tarnish their reputation and makes it much harder for customers like me to trust them in the future.

As a devoted customer of Google's online store, I recently purchased the new Pixel Pro 6 with much enthusiasm in the month of November. I eagerly awaited the delivery of my product, trusting that Ontrac would follow through with their delivery guarantee on 12/15. However, to my utter dismay and disappointment, the package never arrived. I contacted Ontrac regarding the lost package and after much back and forth, they finally notified Google of the misplacement.

Unfortunately, like many others who have faced similar woes with the online store, I also received lacklustre responses from Google's customer reps who seemed to be reading from scripts. It was frustrating seeing the repeated robotic response of "someone is working on it", while there was still no sign of the issue being resolved. Even after re-ordering the product, I still had to wait a considerable amount of time for it to be delivered, causing a significant inconvenience.

What was more concerning for me was that Google's refund policy was not as efficient as expected. Despite the delays in delivering my product and their lack of willingness to take ownership of the problem, Google did not issue a refund. I had to go through the hassle of disputing the charges myself, which was an unexpected burden.

Overall, the experience with Google's online store has left me disappointed and dissatisfied. It's frustrating to see a company with such a high reputation in the market failing to offer a seamless experience for consumers. While the product itself may be exceptional, I hope that Google takes action to improve their customer service and delivery processes in the future.

I have to say, I had quite a disappointing ordeal with the Google Store (store.google.com). If you are looking to purchase something from them, I suggest proceeding with caution. The handling agents that I interacted with were not empowered to actually resolve my issue, which resulted in me having to explain my problem multiple times to different representatives. This repetition was quite frustrating, and after a whopping seven weeks, my order was still not resolved.

Throughout this experience, the best that the representatives could do for me was to suggest a series of actions I could take to fix the issue myself. While I did try their suggestions each time, it seemed that the root of my problem lay with them and not with me. In the end, after countless attempts at getting my problem resolved, the Google Store gave up as they could not figure it out.

Unfortunately, this means that my order is still with them, and I may never see the items that I ordered. My advice would be to steer clear of the Google Store and look for alternative retailers to purchase your products from. The experience that I had with the Google Store was truly a disheartening one, and I would hate for anyone else to go through the same. Choose wisely, and do your research before making any purchases online.

As a shopper on the hunt for good deals and reliable products, I recently made a purchase from store.google.com. Specifically, I ordered a Nest Camera weatherproof cable that, unfortunately, didn't work upon arrival. After several unfruitful attempts to troubleshoot the issue on my own, I had to turn to tech support and customer service for help.

To say the interaction between myself and the store representatives was frustrating would be an understatement. I was met with long wait times and repetitive questioning that didn't seem to take me closer towards a solution. All I really wanted was a replacement cable that would work seamlessly with my Nest Camera, but getting there was like pulling teeth.

To make matters worse, one day I received the wrong cable, and on another occasion, I was told the warranty on my original faulty cable had expired. It seemed like every time I reached out to the store's support team, there was a new hurdle to jump over, or a new excuse as to why I couldn't get what I wanted.

In the end, after voicing my complaints, the store representatives told me they didn't have the desired cable and essentially waved me off. Needless to say, it was all very discouraging.

Overall, my experience with store.google.com was less than satisfactory. The poor customer service, unhelpful support, and inability to rectify a simple issue all added up to a very bad experience. For reference, my order number was GS.[protected].

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When it comes to the Google store, my experience has been mostly positive. The delivery process is efficient and quick, with products arriving in good condition. However, I recently faced a rather frustrating experience with a faulty product.

Upon receiving it, I realized that the item wasn't functioning correctly right out of the box. My attempts to resolve the issue have been met with a lot of difficulty and inconvenience. I've been struggling to get the problem addressed and to initiate a return for the product. To say that the process has been an absolute nightmare would be an understatement.

For almost a month now, I have been reaching out to the Google store for help with my situation. Unfortunately, progress has been slow, and the issue is still unresolved. It's remarkably frustrating because I am still yet to receive a resolution to the problem, and I also feel like I've literally been begging for assistance.

Besides this negative experience, I would advise people to avoid the Google store like covid-19. I would rather deal with covid than dealing with Google store at this point. While my recent experience was incredibly frustrating, it's important to note that it doesn't take away from all the positives that the store has offered in the past.

Overall, I would still recommend the Google store to people for their wide variety of products and convenient delivery process. However, I do suggest that users be wary of potential issues and be prepared to deal with the company's customer service department, which might not be as efficient as they would like it to be.

I couldn't wait to get my hands on a brand new pixel phone and some accessories, so I decided to order them from the highly acclaimed Google Store. Everything seemed perfect, until things took a turn for the worse. Unfortunately, the courier service, ON Trac, which was picked by the Google Store, lost my package before even attempting to deliver it. This was quite upsetting, as it meant that my order was going to be delayed by a significant amount of time.

However, what was even more concerning was that eight weeks after my order was placed, the Google Store had still not been able to find a solution to my problem. Even after the carrier had informed them about the lost package, they were unable to track it down or offer any assistance to rectify the situation. As a result, I was left out of pocket and without any means of receiving the products that I had ordered.

I was incredibly disappointed with the way that the situation had been handled by the Google Store, especially since there was no offer to expedite a replacement phone or even an apology for the inconvenience caused. All I was offered was complete silence, which was not an acceptable response to such a serious problem.

After this experience, I cannot even begin to imagine the potential problems that could arise with any repair or return requests. It has become clear to me that the Google Store may not be the most reliable choice for making online purchases, and I have decided that there will be no pixel phone in my future. I urge all potential buyers to consider carefully before placing any orders with this vendor, as their handling of my issue has left me feeling completely disappointed and let down.

The Google Store, an online store established by Google for the convenience of its customers, is a platform that provides an array of products and services for purchase. However, recent experiences by a customer, unfortunately, reveal a tale of dissatisfaction. Based on feedback provided, it seems that the Google Store is struggling to communicate effectively with its clients - a fundamental issue that needs attention.

The customer mentioned experiencing fraudulent activity on their credit card but had difficulty getting this resolved with the Google store. Despite providing evidence, the person reported continued demands for payment for items that neither ordered nor received. Furthermore, the customer's account was blocked for non-payment, resulting in a stressful and frustrating experience. Such a scenario paints a picture of a challenging customer service experience, one that left the customer feeling unheard.

It is unfortunate that the person had a negative experience with the customer service representatives at Google. While it is unclear if the staff exhibited incompetence or if Google does not have effective policies to ensure customer satisfaction, it is worth mentioning that such experiences could negatively impact customer loyalty and trust. It is imperative that companies prioritize customer service experiences as it often differentiates brands in highly competitive markets.

If such difficulties continue, customers might consider exploring alternative sources such as Amazon's Ring products for their home security needs. Such a decision might prove beneficial if Google does not take steps to ensure seamless communication and resolve customer issues promptly.

In conclusion, while the Google Store aims to be a source of convenience for its customers, it is evident from this review that some customers might not have had the best experience. It is essential that Google Address complaints as they arise to ensure that their customers have a seamless shopping experience.

As an avid online shopper, I was excited to receive a store credit for Google Store (store.google.com) following a promotion. However, when it came time to use the credit to purchase more products, I encountered an issue. Despite multiple attempts, the credit simply wouldn't apply to my order.

Frustrated, I decided to reach out to Google Store's customer support team for assistance. I was pleased to receive a prompt response, but the solution offered was less than satisfactory. The representative advised me to place my order without using the credit, promising to personally assist me in processing a refund once the order was received.

Trusting in their promise, I placed my order as instructed. However, when it came time to request the promised refund, I found myself facing a painful roadblock. Despite my repeated attempts to contact Google Store's support team via phone and email for the past 9 days, I've been met with nothing but delays and excuses. They continue to insist that my refund is being "reviewed", leaving me feeling both disgusted and disappointed.

Sadly, this experience has left me with little desire to continue shopping at Google Store in the future. While I had high hopes for a positive experience with this brand, their lack of responsiveness and accountability has left me feeling undervalued as a customer.

I recently purchased two Pixel 2 Pro 6 phones from the Google Store website, and I have to say, I am quite impressed with the phones themselves. The quality is great, and the sleek design is everything I could have hoped for in a phone. However, when it comes to the customer service department, I have to say that I am sorely disappointed.

My experience with their customer service left a lot to be desired. I was trying to trade-in an old phone for store credit, and I had a representative from the customer service department email me with some information that turned out to be completely false. It was extremely frustrating to have to chase down this person for six days before finally getting them on the phone.

Even then, it took another four days to get a supervisor involved and to finally get everything straightened out. It was an incredibly challenging process, and I even had to send a screenshot of the ridiculous email that the representative had sent me. When I checked with my bank, they had no idea what any of these people were talking about - it was a complete mess.

Overall, I have to say that I was extremely disappointed with my experience with the Google Store's customer service department. While the phones themselves were stellar, the customer service left a lot to be desired. I feel like I was left in the dark for too long, and it was incredibly frustrating trying to navigate this process. I'm definitely going to think twice before purchasing any electronics from this company in the future. That being said, I do think that Google is still excellent for web searches and maps - just maybe not for purchasing electronics.

shopping experience at Google Store (store.google.com)

I have been shopping at Google Store for a while now and I must admit that it's a great platform for all things Google-related. They have a wide array of products ranging from smartphones, computers, smartwatches, and other tech accessories. Every time I shop at Google Store, I always find something new and exciting to add to my tech collection.

However, my recent experience with their chat support has left a sour taste in my mouth. I've always heard about how Google's customer service is top-notch, but my experience was quite the opposite. I had an issue with a failed payment, and I contacted their chat support to rectify the issue. Unfortunately, this turned out to be quite a hassle.

During the chat, the support agent kept asking me to repeat myself, despite providing the same information several times over. I also noticed that they seemed reluctant to investigate the issue deeper. Furthermore, I was unable to get any clear explanation for the recommended actions and, as a result, the suggested solution only served to exacerbate the situation.

Adding insult to injury, the support agent tried to use the timeout function to end the chat interaction, leaving me feeling frustrated and unheard. The last straw was when they informed me that a supervisor would contact me within 24 hours, only to abruptly end the chat.

Despite this unpleasant experience, I have to say that Google Store's selection and prices are hard to beat. Overall, I do enjoy shopping at Google Store and have had positive experiences in the past. I do hope that my experience with their chat support will be a one-off situation, and that they will strive to improve their customer service for the future.