CB Auto Parts and Repair Stores Goodyear Complaints #42-61

Goodyear review: Asking a question about new tires

Eric Toney of Salisbury, US

Mar 18, 2021 10:27 am UTC

First off let me say I worked for Good Year for 16 years. I was an assistant plant manager in Salisbury N.C. I called the local Good Year store located at 315 East Innis St here in Salisbury N.C this morning. I had a friend that worked for me send me coupons for tires for my truck, I priced the tires online, it said taxes and fees would be calculated at checkout. So, when speaking with the store manager asking about what the fees are charged, he gets very rude telling me he has nothing to do with that it's all done online, And he has nothing to do with that, and literally hangs up on me! I've had dealings with this store manager in the past when I took my truck in to have my tires rotated and balanced. He is very rude, and arrogant! When I worked for good year I was trained no matter what your day brings You're too always treat customers with respect. There was absolutely no reason this gentleman should have hung up on me! In my opinion this is not the Good Year way! I've always bought Good Year tires, but unfortunately with the attitude this store manager has, I think I will price tires else where. Good Year was a good company to work for, and was good too me, but unfortunately I had an injury I sustained at home, and no longer able to work or I would still be employed with this company. But I will not be disrespected by this store manager again! I really believe he needs to go back through his training on customer service. Thank you, and have a great day!

Desired outcome: Retrain This Store Manager On Customer Service

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Goodyear Contacts

Goodyear phone numbers

1800 809 625

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Australia

1300 888 973

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Malaysia

800 333 4663 9327

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Argentina

+1 (800) 112-4663

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Mexico

+1 (800) 321-2136

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United States

+1 (330) 796-2121

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Head Office

+1 (800) 387-3288

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Canada

+44 121 378 7000

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United Kingdom

+43 161 404

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Austria

+32 38 203 211

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Belgium

+33 147 165 959

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France

+353 16 238 500

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Ireland

+39 257 521

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Italy

+31 800 429 9000

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Netherlands

+48 146 801 888

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Poland

+351 210 349 000

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Portugal

+40 212 091 700

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Romania

+7 495 720 6655

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Russia

+34 917 461 840

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Spain

+46 84 662 000

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Sweden & Nordic Countries

+41 449 478 600

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Switzerland

+90 212 329 5000

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Turkey

+86 800 890 9456

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China

+63 28 884 737

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Philippines

+65 68 384 795

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Singapore

+27 419 946 911

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South Africa

+82 27 937 500

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South Korea

+66 23 058 585

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Thailand

+971 43 724 800

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UAE

More phone numbers

Goodyear emails

support@goodyear.com

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Support

Goodyear address

200 Innovation Way, Akron, Ohio, 44316-0001, United States

Goodyear social media
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Jul 28, 2026
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