The complaint has been investigated and
resolved to the customer's satisfactionResolved Goodlife Fitness — discriminating bigots
resolved to the customer's satisfaction
I attended this gym for four months, and from the minute i walked into their facility, i was harassed by the personal trainers. I was called "sir", and mocked and ridiculed because i present in an androgynous manner. They would gang up and bully me relentlessly. When i complained to the management their response was referencing their "token" lesbian Allison they have on staff, and that "she gets called sir all the time doesnt bother her". They also told me that the guys involved had called me "sir" in error. However, they said and i quote "hope you had a good workout out today SIR" as i was going into the women's only section to continue my workout. Had they of truly thought i was a male, dont you think they would have prevented me from going in? The managers are unobjective and totally unprofessional. When i was referencing one of the trainers by name and his misconduct with me, she kept on correcting my enunciation of his name. Why is it more imperative that i say someone's name correctly but it isnt an important issue when they mistakenly reference my "gender"??? I was perpetually harassed by the trainers friends and colleagues on the floor when i was trying to work out; goading and harassing me interrupting my workout i would do alone in the studio. In fact there was an elderly woman that came into the studio when i was well established in my workout and proceeded to hit GOLF BALLS one of which missed my face literally by half an inch. When i went out to complain etc, i said it was a matter of safety; i had asked her to move and she refused. Luiz Hernandez told her to stop hitting the balls because it was a potential risk, and then turned and verbally attacked me saying i had no right to be using the studio to run; go run outside or on a treadmill, and that i was disrupting the use of the studio by "their members". so an us and you scenario. If i can go run outside, then she can go hit her golf balls in her backyard or at a park! I have just as much right to use the space and how i see fit especially when i was in the space FIRST. The manager defended this woman and said i was the one "being unreasonable and she had every right to hit golf balls" at my head no less. ???? Then the final broo ha was i was in the body attack class and these two large statured women kept hedging in on my space while i was trying to do class. We set to the floor for push ups and this woman had her spot taken by another woman so she takes my space. She literally put her big huge smelly clown feet directly in my face. I said excuse me will you please move up so your feet arent in my face? She smiled and laughed and refused to move. I finally hit her feet with my left hand and said how disrespectful. I said if someone else took your spot go deal with it with her instead of bullying me and being rude to me. Show some respect. Jen Toop put ME out saying i was the one that was inappropriate for "hitting" her feet. Well why is it that certain ones of us are designated subordinate and our rights and feelings dont matter s much as anyone else that exists? That is blatant discrimination and inequity.
They put me out of all Goodlife centres in canada because this woman bullied me and i dared to stand up for myself; because the personal trainers were violating my human rights, and i spoke up against it, that some rude and irrational woman came into a space after me that i was already using and starting hitting golf balls at my skull and i didnt tolerate it or think there was nothing wrong with that.
These people are a bunch of unprofessional redneck narrow minded ignorant hillbillies. The equipment is never fixed, the equipment in the womens area is second rate compared to the co-ed floor even tho a woman supposedly manages the place, and they gossip like a bunch of teenagers online. They have an attitude problem and nothing to show for it. The trainers were mad at me too because i dodged their annoying never ending harassment trying to get me to buy into their personal training rip offs. I witnessed them speaking disrespectfully to their clients young and old. They have NO ONE over the age of 35 acting as a fitness professional in the club. If you ride on the bus, or are of low socioeconomic status they will not either hire you or permit you to attend.
I wouldnt go there if you are rights minded and believe that all people regardless of ability or disability have the same equal right to enjoyment inclusion and RESPECT AND EQUITY.