GoodLife Fitness review: bad services and denying a refund ( 2 comments)

This is the most unprofessional Gym when it comes to personal training. I have been going to this gym for the past 3 years and in Feb 2011, I agreed to a personal trainer program. I was assured that with a 40 weeks program, I would see a significant difference, and would need to follow a very tight schedule. Well I did and showed up 4 times a week, but the personal trainer kept missing appointments every week and I just got 8 sessions in 4 months where I should have completed 20+. I complained and spoke to the manager requesting for my money back, and surprisingly the answer was a Big NO. I only have the option to give up this money or keep waiting for another trainer to find time to talk to me. Its been 2 weeks since and yet no resolution, they are so busy luring new customers into programs and I have been waiting. I have paid $3000 and need help.