The Good Feet Store review: Good sales pitch / return policy ripoff and not disclosed at sale
Very smooth sale. Inserts initially seemed helpful but within an hour severe discomfort. Tried the least aggressive pair on both my good foot and post surgical foot. Severe pain, had to discontinue. That is not the complaint. Maybe they help some people, just not me.
The complaint came at time of return. At sale we were told 100% refund if not satisfied. We presented everything fresh, some accessories unopened. We were then told that we need to be remeasured and given new inserts or some other nonsense before being submitted for refund. We advised that we could not use the product and wanted the refund. After much argument, they waived the requirements OTHER THAN WE HAD TO WAIT 60 DAYS AND THEN RETURN WITH THE PRODUCT. IT WOULD THEN BE SEVERAL WEEKS BEFORE CREDIT WOULD BE GIVEN. In addition, the refund only applied to the arches and not the accessories. If all goes well, I have to wait, make another trip to the store (30 minute drive and toll), make application and wait another few weeks. And not get a full refund.
AVOID THIS COMPANY!
1 comments
Do not accept the 60-day wait or a partial refund. Put your demand in writing to the store manager and The Good Feet Store corporate: you were promised 100% refund if not satisfied, you are dissatisfied, and you want a full refund including unopened accessories without remeasurement or delay. Give them 7 days. If they refuse, dispute the full charge with your card issuer as goods not as described and file a consumer complaint with your state attorney general. Keep the receipt, packaging, and any written guarantee.