The complaint has been investigated and
resolved to the customer's satisfactionResolved Good Feet Store — No returns policy
resolved to the customer's satisfaction
Made a purchase at Good Feet Store of 2 sets of plastic inserts. While I was pleased with one set, the other did not support my feet at all, and I returned them for an exchange within the 60 day grace period they give, less than a month after the original purchase. The clerk basically argued with me that they really do work and that they don't take returns. I advised at the time of purchase I was told to return them within 60 days and an exchange would be made. The clerk then argued that he trains clerks and he knows the clerk would not have told me that! When the clerk finally agreed to exchange the inserts for another pair of their inserts, he tried to charge me the price of buying them separately, when I had bought a package at the package price to begin with! After not accepting this, and a phone call by the clerk to his mom who owns the store, he stated he would charge me the package prior for the exchange inserts as a favor. On top of that he treated us as if we were trying to take advantage of the store!
Moral of the story - once they get your money good luck in returning the inserts or getting an exchange. While I have no complaint in how the one pair of inserts performed, just the aggravation and insulting attitude of this store upon my returning the product for a simple exchange was over the top. Wish I had gone elsewhere.