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Goldmoney

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Goldmoney Complaints 10

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5:48 am EDT
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Goldmoney Goldmoney Review: A Disastrous Experience with Lost Investments and Account Closure

I was really disappointed with my experience with Goldmoney. I had invested a lot of money on their website, hoping to see some good returns. However, things didn't go as planned. Suddenly, my account was closed without any explanation. I was left in the dark, wondering what had happened.

I reached out to their customer service team to find out what was going on. They told me that my account had been suspended because I live in Quebec. Apparently, they are no longer able to provide their services to clients in this region. I was shocked and frustrated. I had no idea that this was even a possibility.

To make matters worse, I had lost all of my investments. I was devastated. I had put my trust in Goldmoney, and they had let me down. I felt like I had been scammed.

I would strongly advise anyone thinking of investing with Goldmoney to think twice. They may seem like a reputable company, but they are not to be trusted. If you live in Quebec, stay away from this website. They will only cause you heartache and disappointment.

In conclusion, my experience with Goldmoney was a complete disaster. I lost all of my investments, and my account was closed without any explanation. I would not recommend this website to anyone. They are not to be trusted, and they will only cause you problems.

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5:01 am EDT
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Goldmoney Goldmoney Review: Beware of Hidden Fees and Account Draining

I am a genuine user of Goldmoney, and I hail from California in the United States. I am not affiliated with Goldmoney in any way, nor am I a paid reviewer from any other company. When I first started using the Goldmoney app on my Apple device, I was thrilled with how easy it was to set up and start investing in gold. I saw it as a secure investment that would protect me from economic downturns. However, I was not informed about the fees associated with using the platform.

Recently, I discovered that all the money in my account had been drained, and I did not have enough funds to meet the minimum withdrawal amount. To make matters worse, Goldmoney had deleted my bank information, and I had to add it back again. However, I was then informed that I needed to change my personal account to something else, and I was left feeling confused and frustrated.

I believe that Goldmoney has robbed me and possibly other users of their hard-earned money. This is unacceptable, and I am considering taking legal action against the company. I urge other users to be cautious when using Goldmoney and to be aware of the fees associated with the platform. Overall, my experience with Goldmoney has been disappointing, and I would not recommend it to others.

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4:17 am EDT
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Goldmoney Goldmoney Review: Monthly Storage Fees and Poor Customer Service

Yo, so I gotta say, I'm feeling the same way as a lot of folks on here about Goldmoney. At first, everything seemed chill, but now they're hitting us with this monthly storage fee that's straight up draining our accounts.

I mean, I get it if they wanna charge for future holdings, but this ain't the way to do it. And their customer service, man, it's only helpful up to a point. They helped me transfer my funds from my GoldMoney M/C, which ain't even an option anymore, but now they're just using that money to cover the storage fees and ignoring my emails when I try to close my account and get my cash back. That's just messed up.

I'm writing this review to let y'all know what's up and hopefully save some of you from getting screwed over like I did. Stay away from Goldmoney, folks.

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Is Goldmoney Legit?

Goldmoney earns a trustworthiness rating of 31%

Be careful. Check reviews and watch out for issues before dealing with Goldmoney.

Our conclusion: ComplaintsBoard has concerns about Goldmoney's legitimacy, so we recommend caution. Be sure to check complaints and reviews to understand Goldmoney's practices before engaging with them. If you've had a negative experience, please let ComplaintsBoard know by filing a complaint.

Goldmoney protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

However ComplaintsBoard has detected that:

  • Goldmoney.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Goldmoney.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Goldmoney.com you are considering visiting, which is associated with Goldmoney, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • Several positive reviews for Goldmoney have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
  • Goldmoney website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
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Goldmoney Nightmare Experience with Goldmoney: Stay Away from this Scam Company!

I first opened an account with Bitgold back in 2015 and it was a breeze to set up. However, when Goldmoney took over, things started to go downhill. I decided to transfer my account over to Goldmoney, but it turned out to be a bad choice. I've been trying to close my account since the beginning of this year, but I've been unable to do so.

I've provided them with a copy of my international passport with photo ID, a copy of my driver's license with photo ID, and even an uploaded photograph of myself taken by webcam. In addition, I've given them several copies of IRS documents with my name and address, as well as several copies of bank account statements with my name and address printed on them. But despite all of this, they still refuse to close my account.

It's frustrating because I feel like I've given them everything they need to prove my identity, but it's still not enough for them. I'm starting to think that even if I presented them with DNA evidence, they still wouldn't believe me. It's clear to me that this company is a scam and I would advise anyone to stay away from them.

Overall, my experience with Goldmoney has been a nightmare. I regret ever transferring my account over to them and I hope that others will learn from my mistake. Spread the word and stay away from Goldmoney!

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Goldmoney Goldmoney: Unacceptable Customer Service and Account Closure Without Notice

After being a customer of Goldmoney for a whole year, I received a message from them that they needed me to do a new video KYC check. I tried to do it several times, but unfortunately, it didn't work out because Apple confirmed that it was not functional. I contacted Goldmoney about this issue, and they asked me to send in paper forms of the same documents for KYC as I did last year. I was quite frustrated with this request, and I wrote back to them, telling them that if they insisted on paper KYC again, I did not want to be their customer anymore.

After some time, I finally succeeded in doing a video KYC, and everything was okay. However, when I came back from my holiday, I found that I had received about ten messages from Goldmoney. I tried to log in to my account to read the messages, but to my surprise, my account was closed! Some of the messages were about selling all my silver positions, but I couldn't access them. I am now curious about when I will see my money.

In my opinion, Goldmoney is an extremely customer-unfriendly company, and I would advise anyone to stay away from them. Their insistence on paper KYC and their sudden closure of my account without any prior notice or explanation is unacceptable. I hope that they will improve their customer service in the future and become more transparent with their customers.

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Goldmoney Nightmare Customer Service: My Experience with GoldMoney Verification Process

I have to say, my experience with Goldmoney has been nothing short of a nightmare. The customer service is just plain horrible. I've been stuck in the verification process for over two weeks now, and it's been a complete struggle. I received a message that my verification review was in progress and would take five business days, but it's been far longer than that.

What's even more frustrating is that I have other financial accounts with much more stringent KYC requirements, and yet GoldMoney is making this process infinitely difficult. It's almost as if they don't want me to use their service at all. And now, I have to fight to get my initial test deposit refunded back to me. It's just been a horrible experience all around.

Honestly, given my experience with GoldMoney's customer service, I wouldn't want to go through this again. And I certainly wouldn't recommend their service to anyone else. It's just not worth the hassle.

And to top it all off, I just realized that they're a Canadian company. I mean, seriously? I found GoldMoney through a YouTube video, and now I'm regretting ever trusting that video in the first place.

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Goldmoney Goldmoney Review: Avoid Like the Plague - Monthly Fees, Difficult Withdrawals, and Counterintuitive KYC Process

Goldmoney used to be a great platform a few years ago. However, things have changed now. They have started charging a monthly fee of $10 for storage, which is a bit of a bummer. But that's not all, they have also made it difficult for users to withdraw their money. Recently, they have introduced some extra KYC features that require users to upload documents to verify their holdings. This process is so counterintuitive that it seems like they are doing it on purpose. It's almost impossible to comply with their new KYC service.

To make matters worse, they are forcing users to migrate to a new vault, which is of lesser quality, and pay more money for it. They could have easily done a manual transition instead of negating existing accounts and forcing users to do a SECOND KYC process. It's almost like they are deliberately making it difficult for users to migrate to the new vault.

Overall, I would advise people to avoid Goldmoney like the plague. It has been corrupted and is no longer the great platform it used to be. It's worth noting that Goldmoney is owned by George Soros, which may be a red flag for some users.

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Goldmoney Goldmoney Review: High Fees and Limited Funding Options Make it Unfeasible for Small Investors

Goldmoney is a platform that allows you to invest in precious metals like gold and silver. However, it's important to note that they charge fees for almost everything. For example, they charge a minimum storage fee of $10 per month, and a transfer fee of $20 to your account. Additionally, the only way to fund your account is through wire transfer, as they don't accept credit cards or PayPal.

When I first started using Goldmoney, I deposited $400 to get started. However, I quickly realized that they charge a monthly fee and transfer fee, and they removed all other funding options. I was disappointed because I wanted to invest a couple of thousand dollars, but the fees made it unfeasible.

After four months, I decided to withdraw my remaining funds, and I only received $220 after silver exceeded its original cost per ounce. In other words, Goldmoney will fee you to death. Their setup is not ideal for small users with less than 200 ounces, as you cannot get the silver you bought. I found out about this after the fact, which was frustrating.

Overall, I wouldn't recommend Goldmoney for small investors. They charge too many fees, and their setup is not user-friendly for those with limited funds. Instead, I would recommend checking out goldsilver.com, as they are fair and have a better setup for small investors. Good luck!

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Goldmoney Formerly Satisfied Customer Turned Frustrated: My Experience with Goldmoney

I remember reading some reviews about Goldmoney about a year ago and I thought to myself, "This must be a competitor trying to bring them down." I've been a client of Goldmoney for over a decade and I couldn't believe all the negative reviews and stories about people not being able to withdraw their funds. I was completely satisfied with their service and I felt that my holdings were secure.

However, my opinion has completely changed now. Goldmoney has frozen my 13-year-old account (which was fully verified) and is demanding financial information from me from over a decade ago. They are asking for information that not even the US Internal Revenue Service goes back that far. I am absolutely shocked at the ridiculousness of the information they are asking for. My account has been sitting there quietly for several years with no transactions, which is what I thought precious metals were supposed to do.

I used to think it was smart to diversify my precious metal holdings internationally, but now I'm starting to think that I was a fool. It's frustrating to see a company that I trusted for so long turn out to be so difficult to deal with. I hope they can resolve this issue soon, but until then, I cannot recommend Goldmoney to anyone.

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Goldmoney Goldmoney Review: Subpar Operation and Terrible Customer Service

So, I decided to give Goldmoney a shot after my buddy, who's a hedge-fund owner and knows the founder James Turk, recommended it to me about 15 years ago. And let me tell you, it's been a real rollercoaster ride. Unfortunately, I have to say that pretty much everything about their operation is subpar. But the absolute worst part is their customer service, or lack thereof. When they do respond, it's usually with some generic message that doesn't even address the issue at hand. It's like they only read the subject line and then hit the send button on some pre-written message. And don't even get me started on their automated incompetence and the long wait times to get a response from "customer service." I even tried to give them a lot of money, but it was like they didn't even want it.

To make matters worse, this year they started charging a new "storage fee," which seems to be the only way they make their money now. It's like they're trying to nickel and dime their customers to death, just like CubeSmart. And don't even get me started on their website. It's a mess. Dead ends, infinite loops, and inaccurate information abound. It's like they don't even care about the user experience.

All in all, I'm fed up with Goldmoney and I'm taking my money elsewhere. It's a shame, really, because I had high hopes for them. But it's clear that they're just not up to snuff. If you're thinking about using Goldmoney, I'd advise you to think twice. There are better options out there.

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Overview of Goldmoney complaint handling

Goldmoney reviews first appeared on Complaints Board on Jun 2, 2023. The latest review Goldmoney Review: A Disastrous Experience with Lost Investments and Account Closure was posted on Jun 21, 2023. Goldmoney has an average consumer rating of 1 stars from 10 reviews. Goldmoney has resolved 0 complaints.
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  1. Goldmoney Contacts

  2. Goldmoney phone numbers
    +1 (855) 593-2895
    +1 (855) 593-2895
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    Jun 17, 2025
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