So first off let me say there is no way to resolve the issue as I have spoken multiple times with Valic [AIG] about it and they have told me repeatedly there is nothing they can do. I just recommend staying away from that Company. They have no idea what they are doing and their processing time is so slow it has greatly impacted my families life.
My mother passed away in 2013. I inherited 2 of her accounts and my father inherited 2. I called valic, informed them that the goal was to keep the accounts in their current plans as they had a fixed interest of 4.5% and both my father and myself wanted to use our inherited accounts for our retirement.
I filled in the form how they told me to ensure we got that. What they told me was wrong. Two years later I called them stating, I thought a required minimum distribution should have started. They told me no, that won't start until my mother would have turned 72 and 1/2. I called in 2016 as I was unemployed and asked if I could withdrawal any funds and I was told no, that would cause a very high penalty and I couldn't touch the accounts until I turned retirement age. I called in 2018 for the same reason. Told the same answer. In Dec of 2020, I hired a financial advisory (not Valic) to assist with my finances. He told me Valic was wrong and I needed to have started the RMD. I began calling them and stating this to them. They told me nope, I couldn't touch it until I retired. Financial advisory told me to call them again and ask for it in writing. They provided in writing that I didn't have any RMD's until my mother would have turned 72 and a 1/2. Again my financial advisor said, he still believed they were wrong (there are significant tax penalties) so he advised to continue calling. I have done so. I have called once a month since February 2021 and every month they tell me something different. In June of 2021, I received a letter telling me I had 90 days to close my account. I called, was told it was due to how I filled out my form back in 2013, and how I had 5 years from 2013 to submit some other form as I didn't, I had to surrender (i.e. close the account). I explained to them all my actions were based on what Valic had told me to do and I had called repeatedly over the years. I was told to file for an exception. I did so. I was denied. I have to close my account, lose the 4.5% fixed interest, and pay 20% in taxes now. All of my issues have been because Valic has completely told me the wrong info over the last 9 years. So many hours of life my have been wasted on dealing with them
In regards to my dad's inherited accounts. They lost the paper work. Which actually benefited him as it means we got to refill in the paper and actually select what the right option we wanted. However, we did this in 2021. The reason is because previously when we called and asked about his two accounts, we were repeated told it was zero. I had asked my brother if he had received the monies from the retirement account for dad and he had said yes, it was in the trust. (that part is on my brother and I as my brother didn't realize there were three accounts. So he was speaking about a third account and not the valic accounts). It took my dad repeatedly saying he didn't think he had gotten it and me calling. In February 2021, when I called Valic, I didn't have the account numbers in front of me so I asked them to help me find them. They told me two different account numbers than what we had. Apparently, they changed the account numbers a few years back as such, when I was calling asking about the account numbers I had, they were showing it was nil because I didn't have the new account numbers. Seriously?! In March 2021 we filled in the new paper. We were told it would take 3 to 4 weeks. After 2 weeks, I started calling. We were told it was still in process. At week 5, I was told it was delayed because it didn't the plan administrator to sign and they had reached out about it. At week 6, I was told oh no, it doesn't need a plan administrator they have pushed it through to the next level. At week 7, I was told oh no, it does need a plan administrator. At week 8, I was told they were having trouble reaching the plan administrator. When I asked what contact information they had for the plan administrator, they stated they didn't have any. Well that would explain why they couldn't get a hold of them. I had them fax me the documents, I emailed it to the plan administrator and called them, and returned the signed documents to Valic within 4 days. At week 12, it was approved. We are also trying to get my dad medicaid. We are not able to apply until the retirement fund issue gets resolved. It took 3 months from start to finish to get the accounts changed to his name. Once changed, we then needed to start a monthly distribution. That still hasn't been resolved and is holding up my father getting medicaid and the care he needs. It was de ja vu all over again. Told it didn't need plan administrator to sign off on so submitted the forms without that. Called and kept being told it was in process only to find out on the 5th call it was held up because it did need plan administrator signing. I had them fax it to me, I sent it over to get signed. Plan administer was on holiday as school was now closed for summer. Took about a week to get signed. Sent it back to Valic and am now just waiting for proof that the distributions have started. Moral of the story, Valic has no idea what it is doing. It is effecting my families life and my dad's ability to get the care he needs. If you are able to avoid this company, do so.