GoldCar Rental review: Car hire insurance

I booked a hire car from Nice Airport for my friend David Doncaster with whom I am travelling (Booking Reference [protected]) with full insurance via Rentalcars.com. At the Goldcar desk in Nice Airport when I collected the car earlier today, the assistant denied that we had full insurance with this booking and insisted that we must purchase additional cover at the desk at a cost of some 192 euro if we wanted full insurance cover.

I did not have the relevant booking documentation with me at the time but, having checked the relevant documentation this evening, I have found that full insurance was indeed purchased and paid for when I made the booking. As a result, I have been grossly over-charged. Please refund the full amount of this over-charge failing which I will report the matter to Rentalcars.com.