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Gold Canyon CandlePoor service

V

Hi we recieved a Gold Canyon Candle Co. Clean Sheets Candle as a gift. We took it home and lit it. Within a short period of time we noticed our children had soot all in their nostrils. We also had soot in our nostrils and felt nauseated and had headaches. We blew out the candle and noticed our sofa and chair which originally were white, were now grey and the counters in the kitchen (another room that the candle wasn't in) were covered in grey soot. This candle is dangerous and damaging to your home. We have inclueded pics of our sofa, we keep a quilt over most of the sofa so you can see where there is a definite line from where the quilt covered and the soot landed.

Responses

  • Lu
    Luv4Nora Nov 10, 2015

    I love Gold Canyon also, especially the scent pods & the oils... I haven't had a problem with any of the above negative comments. Receive my kit, no additional charges and my upline calls and have team meetings; not to mention soot, damage to furniture... that must have been Knock-Off candle.

    0 Votes
  • Bl
    blacknostrils Oct 17, 2015

    I love candles the make my crazy pills smell like north woods and I really don't like the south woods or the west or east woods so I'm happy to have soot and black nostrils. good day mate.

    0 Votes
  • Mm
    mmmmscents Apr 03, 2015

    I have burned all types of candles. Wickless products. Reeds. Incense. Etc. Im a lover of a good smelling home. However. Recently, my son began getting congested. I have avidly STOPPED burning anything in my home due to his health. Lo and behold, black soot. In my closets, beside the refridgerator, in the shower and so on. I could feel such a draft coming into my livingroom and thought maybe we were all getting sick. I decided to call someone in. He tested my windows and doors. Eureka! The draft from my picture window was causing my heating to work overtime in my home. The man says "Ill bet you have a problem with black soot in strange places, dont you?" Your heaters are causing it. Not your candles. Im back to burning Gold Canyon. (Although I personally prefer the pod warmers!) New picture window and new door. No soot. I actually signed up to become a consultant to bring GC into many other deserving homes! Sometimes its just so easy to blame the new kid, when all along its something just getting old. (Oh, and for your own heating bill, have your drafts checked! Same money to buy more candles!)

    1 Votes
  • Lo
    Lovecats Mar 07, 2015

    The attached picture is if smoke coming from a Gold Canyon candle in a hurricane holder. These are expensive candles and I followed directions. The first time i had the candle going, it was THE ONLY candle I had burned in my house in at least 2 months. So the fresh smoke damage was not from anything else. And I DO NOT work for a competing company as some people are suggesting anyone complainting are. I simply purchased the candle as a fundraiser. My toilet (on a different level of my home) was black after an hour or so of this candle buring. Also all of my white kitchen appliances. So today, a week later, i decided to give the candle another shot. The attached picture is the result. I don't get that much smoke from a dollarstore candle! Let alone something i paid $26 and tax for. I will be contacting the company today. Never again will I purchase one of these. And will be telling friends and family the same.

    -1 Votes
  • Ca
    Candle light Jan 29, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I have been using and selling Gold Canyon Candles since 2006 and have never had the types of issues these individuals claim are happening. I have only had in all those years one complaint and that was resolved by the company. I burn my candles every day and have never had a "SOOT" problem. The only time I had a candle smoke was when I burned it too long and didn't trim the wick, my bad I know better. Gold Canyon Candles is a repritable company and must be doing something right to have been in business as long as they have and to have become international to boot. There is no way one candle could cause the damage they are claiming. In all these years I have Never had soot in my nose, thats rediculous. Stop bashing the company and buy your candles somewhere else, try Walmart. For me they are the best on the market and I to was a diehard Yankee Candle customer at one time. I lived on the East Coast, for many years and Yankee Candle has their following but for me and my customers Gold Canyon is the only product we care to purchase.

    2 Votes
  • Ro
    rodney tames Jan 22, 2015

    Gold canyon is just one in a long line of MLM's. The actual reaps make little to no money and the ones in early make money off the one s in after them. Sound familiar? Its a pyramid scheme.

    -2 Votes
  • Go
    Gold canyon lover Jan 11, 2015

    Hahahahahaha!!! Yankee is a complete joke!! I've tried them and they smell great when they are right under your nose but can't smell them otherwise. And they tunnel...bad. I've bought Gold Canyon for 8 years! Only time I ever got black smoke was when I'd let it go and burn for hours on end without trimming the wicks. If you use proper candle care, as you should with ANY brand, you won't get black smoke. i always have people comment how good my house smells. Never had that comment with Yankee that's for sure.

    0 Votes
  • Ed
    edrrt Jan 10, 2015

    Why would you buy dollar store candles from ladies at a party? Makes no sense

    Buy Yankee Candles at a store or online and skip the drama and get a decent product.

    We bought some of the GC junk to shut my SIL up a few years ago and found them to be poor quality dollar store candles. I was reall amazed how poor they were. Over priced as well.

    Just another MLM pyramid scheme. AVOID.

    1 Votes
  • Bi
    BigAl820 Nov 15, 2014

    Having burned these candles for years, and having worked in the insurance business for years, handling fire claims on homes on a weekly basis, I can say that everyone of you on here blabbing about nostrils full of soot, walls ruined, having to "scrub" soot off, etc, etc are all apparently disgruntled distributors or owners/employees of some other candle company. I have never in my life heard such utter rubbish. That being said, if you don't keep the wick trimmed, they will smoke a little. But to suggest that this is filling your house, A/C system and your poor little childrens nostrils with soot is a lie. Folks this company has a fine product, however, it is an open flame burning in your house and it needs to be treated with care, mainly putting in a safe location, but also keeping the wick trimmed and not leaving it in an area where the HVAC system will blow on it. Just reading some of these posts has had me laughing hysterically. I don't ever comment on these types of things, but hated seeing a god company get a bad rap from ###s.

    -1 Votes
  • So
    Sophiwannaknow Nov 11, 2014

    Actually, I wasn't even looking at these for any information really but as
    I started reading some of them, there were a few that sounded a little familiar to what we experienced years ago. My husband and I ordered six or more a couple years in a row from someone in his office that was selling them at the holidays. We did notice that if we burned them near a wall, corner, window, stove, glass or oven area, it would develope a dark stain or soot that we would have to scrub out. There was one time when we put one of the smaller jar candles on a ceramic type candle holder and set it on the cold stovetop. We went in the next room to watch a movie and later heard a loud crash when the glass candle jar cracked open and fell to the floor.
    The other thing with these candles is that they burn until they are about 1/4 way finished. Then they become almost too toxic to burn at all. So I actually have to agree with the bad reviews on here and I really don't even care about candle company's. I just want a safe one for myself, my husband and my little dog. And I want HONESTY!! So get honest people! Whoever you are! I don't really give a rats ###!

    -1 Votes
  • Gc
    gcrep Sep 29, 2014

    I am a gold canyon rep. I started buring a new fall scent lumie candle today. I looked up at it and it had black smoke coming off of it like crazy...We also have the black in our nostriles...I dont think iwill buy the candles anymore and I do sale Gold canyon. love the scents but dont like the black soot. and smoke.

    -2 Votes
  • De
    Debbie Greenwell Aug 06, 2014

    I have been selling Gold Canyon products for ten years and burning for 11 years. 1st off customer service is awesome and respond quickly for resolution. Other than a few wick issues over the years, these products live up to their quality name and have the "strongest fragrance" with "genuine quality oil scents" for customers satisfaction. They are a upscale product for a reasonable price compared to the competitors. I have hundreds of customers who are addicted to these products, rave about them and only buy Gold Canyon. I agree with the other postings, these negative alleged soot issues are from sue happy persons OR a candle competitor who doesn't know how to honestly sell and simply doesn't have the "BEST PRODUCT" to sell. GOLD CANYON ROCKS!!!

    1 Votes
  • Le
    LesaMarie Jun 21, 2014

    I love Gold Canyon candles and have to say these accusations have to be coming from people who are trying to give the company a bad name because they are simply toooooo far fetched to believe!!! I as well as MANY of my friends all have GC candles that we have burned for years...they are the best and no different than any candle and in no way do they pose a problem to you or your house...crazy people make crazy accusations and there is nothing we can do but try to convey the truth about a great scented company! You be the judge - dont take the word of a few sue happy crazies!

    2 Votes
  • Tw
    Twincesses&1 May 18, 2014

    You people claiming soot filled nostrils and houses are INSANE!!! Especially to claim it from one candle! I have NEVER experienced any of these ludicrous claims in all my years burning Gold Canyon and or selling them! My guess is that you are with a competing company and are making up these false claims. I have also never had a problem getting help from the support team when I needed it.

    3 Votes
  • Ka
    KarenMac0109 Jan 22, 2014

    I love Gold Canyon and that is all I buy. I use to buy Yankee, but they are overpriced with crappy sent anymore...I love the pod burners and the Café Candles...I will NEVER stop buying them!!!

    3 Votes
  • No
    NonurBizz43 Jan 14, 2014

    Thanks for the insight. I will not buy Gold Canyon. They are a scam! There candles make people sick!

    -2 Votes
  • No
    NonurBizz43 Jan 14, 2014

    Time to Sue this company!

    -3 Votes
  • Mo
    momma4 Aug 26, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Umm...wow! I have burning Gold Canyon for over 13 years. I use to be a die hard yankee fan, but started to find their scents not to last, be WAY overpriced and all around a c***** candle. I have NEVER had anything like what you are all describing. I even had my air vents cleaned once, and I asked that guy if he noticed anything from the use of the candles and he said no - and actually asked where to get them because he was impressed with it. I mean, any candle that doesn't get the wicks trimmed right can go black, so I just always trim my wicks. And, I mean, wouldn't you NOTICE the candle putting off black long before things started to get covered in soot, and wouldn't you stop burning it and call the company? I know any issue I've ever had - and very FEW - they've replaced the candle right away and I've not had any problems. I think any company can have a bad day, so why didn't you just get it replaced BEFORE it grew to the level you are describing. I will continue to buy them and hope that anyone reading this post doesn't take these handful of bad experiences and judge their decision to purchase or not based on this.

    1 Votes
  • Mo
    momma4 Aug 26, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I am really shocked here...I've been burning Gold Canyon for 13 years. I was a die hard Yankee fan and found their scent to not last and just an all around c*****, overpriced candle. I started buying Gold Canyon and never switched back. I've NEVER had black soot from them AND even had my ventilation system cleaned after already burning them for several years and I double checked with the guy to see if it was dirty or anything from the candles and he said it was just fine. I could see if you didn't trim your wicks, it could be black, but that's ANY candle. Not sure what was going on with all those other candles, but I've NEVER had a problem with them and will continue to purchase them for years to come!

    3 Votes
  • Ca
    Candle Lover Mar 26, 2013
    This comment was posted by
    a verified customer
    Verified customer

    WOW! I am amazed at this site I just happen to stumble on. Black soot in your home, in your noses and on your carpets? Are u people serious? I have sold GC for over 10 years. Not one of my thousands of customers nor any of my thousands of downline have EVER complained about this ridiculous accusations. I have never, ever had any of those things happen to me. I have been burning Gold Canyon in my home for over 12 years.

    3 Votes
  • Sh
    Shane2169 Feb 25, 2013
    This comment was posted by
    a verified customer
    Verified customer

    I am enraged! The fire department just left my house because my wife feared possible carbon monoxide poisoning after we both experienced headaches and black nasal discharge while finding black soot all over our toilet seats, countertops, walls, blinds and tupperware. The fire department had no clue where it was coming from. We, of course, googled it and found this forum. Low and behold we have a candle that we received as a gift at Christmas that we just started burning last week. The soot was first noticed last week as well. After inspecting the candle we realized that it is none other than a c***** Gold Canyon Candle! Our walls are ruined! I'm about to lose my cool!

    -1 Votes
  • Go
    Goldcanyonsucks Nov 05, 2012

    My house is COVERED IN BLACK SOOT FROM GOLD CANYON CANDLES! This company needs to be sued. My kids had black boogers in their noses, my white curtains turned gray and all my plastic wear is ruined. They have the nerve to say "it's not their candles!" BS! I was a consultant. Trimmed my wicks, dipped the wick to put it out etc. I didn't realize at first it was the candles doing it until I seen the spot coming from the heating and air vents!! It just so happened that when the fire captain did an inspection I had a gold canyon candle burning, he set a white plastic mixing bowl next to it, and within 20 minutes the fine silky black soot was ALL OVER IT! They need to be sued. And put out of business for the damage they have caused. I had about 40 clients say "it's ruined their walls and furniture"

    0 Votes
  • Na
    nabs81 Oct 22, 2012

    I bought two candles last year from a friend, both lots of black soot, which in a white kitchen that I have scrubbed and scrubbed still isn't clean from the soot. I chalked it up to only those two, "bad wick" as someone here posted, and tossed them out. I decided to try them again this year, buying their wick trimmer thinking maybe it was the other one we own that didn't cut these 'special' candles correctly ( have always been a die hard Yankee Candle girl, being from New England)... I have followed their instructions with the candle sniffer and wick trimmer to a T, and still, tons of door. So annoyed... "Bad wick", I think not. I feel scammed, like a sucker to try them again. Well, never again. I am tossing them both, since I cannot possibly re-gift one, I wouldn't want someone else to have the same soot issue.

    -1 Votes
  • Wi
    wixnstix Oct 03, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Sorry you feel that way Whit 63 - Would love to know who your team Leader is... They obviously did not tell you that you needed to sell your $700 in 30 days to earn your kit for free (otherwise you pay $149 total for the kit as listed on the attached picture) Even with our computer upgrades I have had sales of over $1500 this past month and $1000 already this month... my website was not working for a while either, but they fixed it and now it works fine... People get kits and don't pay for them all the time - that is nothing new to the company, they want what is in it, pay the $20 and then cancel their card - nothing new... Sorry you are disgusted, but there are lots of consultants who are making lots of money (like myself) and who are happy with our wonderful products... Best wishes with getting your issues resolved.

    wix-n-stix.com

    Comments

    1 Votes
  • Wh
    whit63 Oct 03, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Well Winstix this is what I have to say about your company. I was rooked in to becoming a consultant in August from the begining my website never worked and no one could place an order including me. I got no help from my team leader and put in numerous tickets of which none were ever answered stating my website was not working. I could not get through to GC nor would the fix the issue but was told by my team leader to deal with the hand I was dealt. I finally got the number for my district manager after threatening the company with a lawyer and she in fact told me they know my website has never worked and there was little they could do about it because there was a gltich in the system and my website got hooked up in the loop. I was being charged for a website that did not work and I lost a thousand dollars in sales due to your companies neglect to follow through. I was also told by the idiot who signed me up that my kit would only be 20 dollars plus shipping and then found out that I would be paying almost 180 dollars for it on my own. So I have filed a complaint with the better business bureau, reported the the credit card they were chargeing lost/stolen and since they were not willing to even give me one bit of money off my kit. Their charge for it was denied by my credit card company. I am hardly computer literate or the other 300 people that tried to order from my non working website as I was accused of by my team leader. I have sold everything from Mary Kay to Scentsy and their policy is to not take on new reps when they are having computer upgrades. You company basically sucks so get over it. The candles do leave soot and I dont have carpets stop trying to BS people about your products. All in all after all the aggravation I went through I will get my money back by selling what was in my kit but they will never ever get the money for my kit.

    0 Votes
  • Wi
    wixnstix Sep 18, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I have been with Gold canyon for 7 years and have never had an issue with a candle, I have had people who had issues with wicks from a bad batch, and GC took care of those right away for me with a simple exchange. As far as the carpeting having grey or black around the edges, that comes from a house breathing... It comes from having fires in fireplaces, burning candles and smoking - That soot is carried to the wall edges as the house breathes...

    As for the person who cannot get into GC and was kick out, there is a requirement to sell $250 a month to maintain an active status, or $900 in a rolling 9 month period. If one of your previous months dropped off, you would have a shortfall... GC provides reports for us to know what we are required to do, but consistently selling $250 a month will keep you active all the time, with no need to read those reports at all... I am sorry that GC dropped you off, but you should also know that you can re-join GC for $20 and be active again with no issues. I had a girl get dropped because of this same issue and now that she understands the process better, she is making sure to just have her $250 so she doesn't have to worry about the 9 in 9... Personally I think the 9 in 9 is a dumb way to have business run.

    2 Votes
  • Wi
    wixnstix Sep 18, 2012
    This comment was posted by
    a verified customer
    Verified customer

    BUYER BEWARE - Be sure that you are DOCUMENTING everything with the bed bugs, then get your local Department of Health on it! Take pictures, keep a live bug in a jar for proof... Whatever you need to do - But call the department of health and have them come right away to your home to see it!!! We have paper work from the peope and dogs who came in to our home to inspect the situation and am forwarding those to the proper people, but it looks like we will be out $2625 in fees for this whole mess... I am gong to park a car with a HUGE bed bug on it in the parking lot of the mall and make it so people will not shop there... I am beyond ticked off at this point!

    -1 Votes
  • Fr
    Fragrance consultant Sep 10, 2012

    I have been selling Gold canyon since 2009 and they recently got a new coputer system and a new selling goal called 9 for 9. That is 9 rolling months sell 900 of product. Well, I rushed to meet my goal in May when they said I had a 345.00 short fall. I had a 600.00 party . I thought good, I am good for a couple months. I was getting married and very busy plannning . I then got a post card the end of June stating I was falling 83.22 short of meeting my goal I was like what? I just did 600.00 and had a 500.00 party about 2 months prior to that. Well, They gave me the boot. I now cannot get a hold of anyone there via e-mail or phone and my upline says she is confused herself. There is no one to help or ask questions to. I have been committed for 4 years to Gold Canyon and this is the thanks I get. I even tried to reapply to sell but it refused to let me and said I was already being used in the program, but I cant order anything or book parties . I cannot even use my password to get on line. I am very sad and disappointed.

    1 Votes
  • Si
    Simone71 Jul 25, 2012

    I have burned Gold Canyon Candles in my home and didn't experience that same problems as the above posters; however, I came across them in a search looking for selling opportunities, did a search for a consultant and didn't find any in my state. So, I though AhHa! a possible money maker. So, I contacted GC to see if I could get maybe just a couple of samples mailed to me as the closest person was another state away. I was told I would have to contact that person as they would have samples. As I was also told there were NO consultants in my state. Well, I took a gamble and ordered the start-up kit and was excited! I tried contacting the person who was my upline (the girl I signed up under) and didn't hear anything for 3 weeks! And then, it was just sorry it took me so long to answer, but I've been so busy with my kids and yada yada yada, but welcome to Gold Canyon! By then, I had already spoken to someone who sells the candles in another state who was helpful, and she couldn't believe I was just basically left alone with no help. She gave me some good advice, but apparently GC is not what the people in my region are looking for. I called the company back to complain that I basically had no help from my upline and asked them again how many consultants there were in my state, she then tells me "over 100." I was really upset and asked them why they didn't tell me that when I first contacted them to try the samples???? She couldn't give me an answer. If you go to Gold Canyon and search for a consultant, you will only get people who already have people signed up under them and are at a certain level. People just starting out as consultants and looking to get people to be signed up never show up on the search UNLESS you know their name. So, the person in Kansas gets all kinds of people signed under them with basically no effort on their part and then you won't hear anything from them, but yet if you make any sales they will get a percentage of your sales as well. While you struggle to get parties scheduled and also people signed up under you. I believe it's just all a big scam. Stay far, far away from this company.

    0 Votes
  • An
    Andrea19 Dec 05, 2011
    This comment was posted by
    a verified customer
    Verified customer

    I have had the same thing happen to me, I purchased Gold Canyon Candles from a fundraiser in March of 2011 and in April 2011 when we went to move some items around in my child's room there was black outlines on the carpets, we thought at first it was our brand new a/c unit, we had the unit serviced and they asked if we were burning candles. By than all the a/c vents in the house was black and the ceilings were black around them and my ceiling fans. We than noticed that my daughters barbies were covered in a black film and the hair had turned grey. You could run your hand down our walls and your hand would be black from the soot. I of course stopped burning the candles and contacted a cleaning company, they told me I was looking at $10, 000-$15, 000 in cleaning damage. I contacted the company and after 2wks of them not returning my phone calls, they finally told me it wasn't their candle it had to have been something else causing this problem. I even sent the candle company one of THEIR candles so they could see the jar and test the product ( which again they said was normal ) I had to contact my insurance company and we had to have our ceilings completely redone, the whole house had to be repainted, we had to replace our carpets, pillows, mattress covers, a/c vents all of my daughters toys were destroyed because you can not clean the soot off of hard plastic, I had to replace my sofa, literally everything from ceiling to floor had been damaged, the cleaning company told me it was like having a house fire but without the fire. The soot even got into my kitchen cabinets. We had to have a cleaning company come and collect all of our clothing to be cleaned because it was also covered in soot. After knowing all this was going on I again contacted Gold Canyon Candles and they again told me it wasn't from their product. It has been a nightmare and it is very sad to know that I'm not the only one who went through this and this company is still selling these candles. They never once stepped up to say " OK maybe it could be our product" or " what could we do to help " I would never buy or nor do I every want to see a Gold Canyon Candle. I hope no one else has to go through what my family has gone through.

    -1 Votes
  • Ch
    Chrissy F Apr 09, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Yes this happened to us as well. we had one of their baking scent candles. I had burned it for approx 5 hours one day (they recommend 4) but I noticed my home was filled with smoke (smog) and that it was in our noses and on every plastic item in the house. I first noticed it on my childs diaper genie which is white plastic, then we looked else where and found it on the white hampers, garbage cans, tupperware, (I have lot's), toilet seats, my childs toys, in our fridge, pill bottles etc… I spoke to Gold Canyon and their insurance company over a couple months and they have denied my claim. They even had someone locally (insurance company) come and see the damage. They were emailed numerous pictures and they said that there was no way that one of "their" candles would leave that much soot in the time frame I burned it. Since then I have lit the candle to see what would happen. I trimmed the wick to 1/4" like they specify and within 2 minutes, everytime the flame flickers a puff of black smoke comes out. Now if you burned this candle for their 4 hours and this candle had been puffing smoke out every 10-15 seconds you'd better believe it would fill your home with soot. I am extremely disappointed in this company and wonder how many other homes out there have had the same problem and just don't know it. I had all this white plastic in my home, all these new homes with all their dark trim and stuff in them. You would not be able to tell. Recently I have gone through my insurance company to have it professionally cleaned and they were pulling soot of the walls, fridge, stove, all plastic dishes, toys, containers, etc… I will not ever buy from Gold Canyon again and I hope that other people that have had a similar experience step forward. In all this the candle rep who sold me the candle was very helpful and can't believe that they did not step up. thank you for your time.

    1 Votes
  • Go
    Gold Canyon candles Dec 16, 2010

    The same thing happened in our house after burning Gold Canyon candles. Black smog, black soot in noses, headache, sinus congestion. The black soot was all over in the bathroom and the candles were not even in there. I tried to recut wicks but the same thing happened. I was told not to blow out candles & cut the wicks every time I lit them. I have never had to do this befor with other candles. Expensive candles should not require so much work with little results. Thanks for your time, Erin.

    -1 Votes

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