Rejuvenation

No ability to write or read reviews on the website, and they have disabled allowing any users to post on their Facebook page since 2017. You wonder why? Well, I know why. They shipped me the wrong product. What's worse is that they are incredibly overpriced. It's overpriced garbage. STAY AWAY.

I purchased the Putman Classic Lever Exterior Door Hardware Tube Latch Set (item C7750) from Rejuvenation in the fall of 2020. In November, I hired a professional locksmith to install it for me. During the installation, he encountered an issue and called Rejuvenation where he was informed I had purchased the wrong product - they said when I purchased the left-handed indoor pull, I should have purchased the right-handed version (despite the fact that my inner door was hinged on the left). We waited until the new set was delivered and had another locksmith come out to install it. This time we realised the set they sent was not exactly what I'd ordered the first time - the inner piece was the wrong finish. Despite that fact, we installed the piece and it seemed to work for a few weeks until the inner latch stopped connecting with the screw - no matter what we do, the latch just slides over the screw and makes our front door completely unusable from the inside of our house. When I reached out to Rejuvenation about the matter, they were initially skeptical that there was actually a problem. When I described the issue in more detail and sent a picture of our inner door, they admitted I sounded like a product defect and confirmed that I did in fact need a left-handed pull (what I originally ordered). They indicated they would send me a replacement, and although the experience had already been pretty awful by that point, I was grateful for the replacement. However, I was just notified that I won't get the replacement for another month so it will be weeks of being unable to use my front door. After this experience, I will never purchase from or recommend Rejuvenation again. This has been the absolute worst purchase experience I've ever had.

Delivery was promised in 2 months. I ordered it in December and didn't receive it until late March. They kept sending me emails saying that the rug was delayed a month. It was delayed twice. Customer service lied and said I would get it in Feb. But I didn't get it until March. Plus the rug is awful quality. Really thin. It's pretty but the quality is so dismal that I don't think it would hold up for any substantial length of time. Nothing like the quality of rugs you could purchase 30 years ago. And it wasn't inexpensive. $3000 for a 9 x 12. Disappointed with the quality but it is a pretty design.