GoIbibo
reviews and complaints

Hello Everyone,

Issue : Goibibo Baggage policy.
Loss : Huge amount loss

I had my travel from Bangalore (India) to Dusseldorf (Germany) on Feb 2020. I have booked my ticket with the goibibo airline services (TO and Fro journey) . In the generated ticket by goibibo the baggage policy is mentioned as below.

Allowed Baggage :

2 PC - check-in 23 kgs each
1 PC - Cabin 7 kgs each

I have traveled from Dusseldorf to Bangalore on December which is my onward journey and no issues with the travel.

Dusseldorf - Bangalore Airline details:

Dusseldorf to Munich - Lufthansa Airlines
Munich to Bangalore - Oman Airlines

During my return journey from Bangalore to Dusseldorf they have not allowed me with the following baggage.

Baggage Info :

2 PC - 23 kgs each
1 Pc - 7 kgs each

The Oman airways said they will allow only 30 kgs (1 pc is 15 kgs) which i don't aware.

I have not aware this because i have traveled from Dusseldorf to Bangalore with the same airlines. During my return journey i dont have a choice apart from paying the excess baggage amount since i cannot call to the Goibibo service in the short of span of my boarding.

GoIbibo Interaction After the Issue:

I have called the goibibo customer care next day and escalated the issue. I got vey poor response as follows.

1. Goibibo says we know the Oman airways provides 15kg of baggage of each piece.
Question: As a service provider if they knows the baggage allowance why cant it be printed in the ticket .

2. I have sent around 40 emails and more than 50 calls to the customer care and the response is very poor and they say that you need to check with the airlines.

Question: When we travel through multiple transists having more than 3-4 flights in between, Do we need to check all the airlines to confirm the baggage ?

3. The service provide(GoIbibo) says yes you need to check with airlines.

Question: If we want to check all these information with airlines then what is the point in booking from Goibibo ?

I have escalated this issue for more than 20 days and still continuing their response is as follows.

" We cannot do anything this is as per our policies and this is the final decision"

I have gone through the all the terms and conditions of the goibibo website and found weird terms and conditions in my opinion.

When a customer travels through some airlines cant those airlines information is clearly printed in the ticket ?

Its a system generated ticket they can print if they want, if they knows the information how a customer will get know ?

For example: "If any flight ticket cancels their flight until unless they provide the re-ticket we are not responsible for the amount paid "

What is this, then what is the need of booking from the service.

Moreover i sent all the attachments related to the tickets and their terms and conditions and clearly and they are telling its their final decision and they cant do anything.

I would like to bring this issue as many people are facing the same issue when i read through the reviewed and they are fed up to bring to the social media to make everyone aware.

I lost a huge amount and would like to recover with the help of the complaint.

Goibibo has not refunded my money for my booked accommodation at Hotel lake retreat of Rs 2530/-, despite several reminders through their online support, reminder mail to the Hotel, and cross-checking with bank, I am seeking an urgent refund of my payment, No single response was received, except their age-old generic status on the system. It has been over 3 months now, but neither received any sincere response nor my money. I request an immediate refund of my money. Kindly resolve the case at the earliest.
Go Ibibo : Booking IDHTLX8V5CZP : Hotel Lake Retreat, Nainital

मेरी गोईबीबो धारा लखनऊ में एर्पॉर्ट के पास होटेल की बुकिंग की थी और मेरे अकाउंट से .1043 rs बी निकल गये पर मैं जब होटेल में गया होटेल ने मुझे रूम नहीं दिया और मुझे भोला गिया की हमारे साथ उनकी कोई डीलनहीं हुई है जो मेसिज कम्पनी की और से आया है उसको मैंने कॉपी कर धी है Additional Information for your Hotel Booking
Dear Amitsharma,
Thank you for booking Capital O 48322 Elysian Grand Deluxe for your stay with Goibibo.
Direction input
Chaudhary Charan Singh International Airport
Amausi, Lucknow, Uttar Pradesh 226009

Head west
290 m

At the roundabout, take the 3rd exit
Pass by the metro station (on the left)
600 m

Turn left at Axil Core Business PVT. LTD. onto NH230/NH27
Pass by Chaman Tailor (on the left)
290 m

Keep right to stay on NH230/NH27
Pass by Nadar Ganj (on the left)
Destination will be on the left
1.2 km
Map:
http://bit.ly/2Kxkw8G
Please call your hotel representative to confirm your arrival time on Reception +919793484595
You can access your booking online at https://go.ibi.bo/Mz0kjKZzq1

Dear sir I have booked hotel from your site to langkawi resorts but when I come langkawi hotel is now under construction and very bad conditions and your booking is non refundable I have to give you lots off booking hotel and tickets if you're are doing like that than I am not giving any booking so please refund my money immediately for your reference I send you hotels photos

I had booked the room for my parents from goibibo.com and made the payments for hasselfree checkin for them as they are old but the hotel persons had denied for checkin as he told that he will not accept the online payment and told that they hace to made the payment in cash to the hotel itself.then i tried alot to contact customer care but failed...also written in review for that and message comes that the rwolution will be done in two hours but not got any message or call.now plz suggest me that what to do...whether its the mistake of hotel ot the goibibo

I have just received an email intimation against my booking id AMDSITH3W,
that our Jaipur - Muscat flight on 13 October 2019, 10 AM, has been rescheduled on 14 October 2019.
I cannot accept this change as I have to be at Muscat on 13 October morning; I stay at Muscat and not at Jaipur; my hotel booking is till 13 October 2019. So, please arrange a flight for me to fly back from Jaipur on 13 October morning to Muscat.

I failed to contact your given Customer care number as it is asking for an Indian mo
bile phone number to log in. Your system is not accepting international number.

Thanking you,
Regards,
Tapas Chakraborty.

We booked a oyo 8966 star regency hotel, near hawda railway station through goibibo. My booking id - htl6vgd3q3.. I paid and booking confirmed but now at mid of night when I reached hotel. They are not accepting goibibo booking. Why?.. They clearly said that they r not accepting goibibo booking from last 6 months. Then why goibibo showing this hotel name in searching list and why getting confirm booking. The customer are suffering in this situation... Refund is not solution of this problem.. Plz remove this hotel from goibibo hotels search list..

Goibibo has not refunded my money for travel in Jet airways flight which was on July 28, 2019 which was cancelled by them..
No proper response and once they tried to closey query mailing me that " as there is no response from your side the issue will be closed"
Then I mailed my issue to Airsewa where I got response from Jetairways saying that if booked through travel website the particular travel website should be apporoched for refund but goibibo is not doing that and they mailed me saying its jet airways to give refund now how it is possible when i did my payment to goibibo for travel its their responsibility to get it from jet airways butbinstead they are making the customer to do so.. its almost three months and I've not received any sort of refund and mail from goibibo side..
Their reply is careless.
Hope the case resolves soon.

I had purchased refundable international flight ticket worth ₹53000 from Ahmedabad to Atlanta. On 30th June 2019 I requested the charges for cancelation and goibibo provided me that in a mail. All charges including penalty was around 8000. After 2 days I canceled the ticket and then they says that this ticket is non-refundable. I was shocked that how come it be nonrefundable. I raise the concern on 3rd July 2019 and since then I am doing follow up on my refund and they are saying that our team is working on it, please give us 24-48 hours. Now it's been more than 20 days and still they are saying the same. I got a cancelation mail mentioning 0 refund amount in it. I do have my confirmed ticket with refundable mention on it and also have cancellation charge in email from goibibo. I am really in big trouble by booking with goibibo. Please help me by providing refund as it is a huge amount for me.

My Booking was done on 1st March 2019 from Bahrain to Mumbai (28-07-2019) and then Mumbai to Bangalore (29-07-2019) travel date 28th July 2019 with booking reference and PNR 9W/VWNPWR by online banking. Due to the closure of Jet airways service, All the flights of theirs being cancelled. As per the cancellation from their side and no alternate arrangements done even after contacting them for number of times. No proper response was given from their side with regards to Refund also.
Jet airways has not refunded the money yet. Its almost two months now, I've not received any proper information about my refund.. I'm worried as dates are nearing the airlines should not give excuse by delaying and make statements after travel dates. Though the flights are cancelled and the tickets too.I want the concerned authorities to take stern action and carry on my refund process.
Meanwhile I contacted the customer service agent he gave me a service request id [protected]. But no response and again when I contacted them for status no proper response and she cut the call and sent me a mail telling the call got disconnected. there is still no refunds kindly resolve my issues. Looking forward to your early response.

Regards
John

Dear Sir,

On 23th May 2019, I tried to book flight ticket from Jeddah to Patna. Unfortunately my ticket is booked but money deducted from my account. I informed to Goibibo regarding these issues, they confirmed us within 48 hours your money will be come back . But as of today 27th May 2019, I didn't receive money back.

My booking Mobile no: [protected]

Had booked the flight from goibibo of jetairways.
Which was got cancelled and my was fund was to refund in my account from the payment was made but.goibibo jad credited the amount to gocash+ wallet which i cannot use.
As i don't want yo go with it.My money was stuck in goibibo wallet.Please reverse that to the actual payment system.As i can use my money.
Booking id TUA7MKRS2.AND ITA NOT MY PROBLEM THAT FLIGHT GOT CANCEL N WAT THERE POLICY IS I DIDN'T CANCEL THE FLIGHT I WANT MY MONEY TO BE IN MY ACCOUNT .OR ELSE I HAVE TO TAKE SERIOUS ACTION AGAINST GOIBIBO

Return ticket from dubai to Goa on 24th April 5am flight by jet airways got cancelled which I booked through GoIbibo, after several calls and waiting for more than 3-4 days I have not received any information or change of ticket or refund. I have been making long international calls to customer care and the days passing by making it more difficult to book another ticket as they get expensive. I would atleast want my refund back but there has been no answer. I need to know if my money will be refunded as this isnt my fault at all, GoIbibo should have some sense about time value of its customers . THis is far past harassment as I have to exit the country before visa expiry and I should know if i have to book another ticket .

service request number : [protected]
Passenger Name : Errol David Anes

Dear sir
As i booked my flight from doha to delhi from jet airways and from delhi to gorakhpur spicejet. While booking I put my qatar number, now my jet airway flight got canceled so i tried to contact goibibo customer but they asking for 10 digit indian mobile number, As i have filled my +[protected] qatar mobile number during booking. Now i am unable to contact from goibibo customer. Kindly resolve my issue, I want to know about my my flight details which goibibo have to managed for me. Cancelled PNR is LSKOEK so kindly request you to contact me on my qatar mobile number +[protected].

This TOO much. what your service. All proof I am provided to you & called to customer care also, They said Under process, for on line payment 1 or 2 day enough. Already 50 days over.
Shall I continue or not Goibibo with my friends & family I am confused.

To, 5th Reminder
Ashmeet kaur..
Goibibo Head Office Address :
5th Floor, Good Earth City Centre.
Sector-50, Gurgaon, Haryana, India,
Pin Code - 122018.

Dear sir,
I am booked bus ticket on 20-01-19 fr Bangalore to Mumbai A.C. sleeper travel date 21-01-2019 & cancelled same day due to personnel reason,
But till not received refund amount in Goibbo APP. and APP only showing Balance (gocask+) RS 150/- also in my bank account not received any
amount, 4 times called to customer care, lot of time am checked my wallet. For proof I am try to book another bus ticket but there is not showing
discount 1044.00 rs
as per customer care instruction I am sending screen (proof) shot to you. Please find attachment.

U R mail ref id = TAT-RBN24GHAAAY. Subject of [ Goibibo - [protected] ]
booking ID= GOBUS254c9ad312

From Bharat Chaudhari. m. no. [protected]

I have booked two tickets from Dubai to Hyderabad for 28-02-2019. Requested and clearly mentioned for one ticket cancellation and second one should not be cancelled. But Goibibo team cancelled both of my tickets. I got to know the same in airport. Immediately i have called Goibibo team they said that they have cancelled two tickets mistakenly, asked us to book one more ticket and they will work on the complaint. Every time i have called them for followup, their customer care making me to wait 20+ minutes and not responding. Called so many times but no response.

Cancelled ticket PNR: GW7S8D

Because of their mistake i have lost Rs 24000 for my ticket.

Please help me.

I booked the flight DEL TO RUH IN SEP 9, when I booked the ticket was clearly refundable so that I conformed the ticket, unfortunately my connection flight missed so that I not traveled in that flight, since one moth I have request to gobibio customer care, they have still not solve my issues.
and they already agreed to refundable amount Rs.22973 in capture, but I not get it that amount

First time I booked from GoIbibo a ticket which was clearly showing Refundable and I booked it based on that information. But when I canceled 48hrs before they refused to give me any refund and said it's Jetairways decision not to give return. When I spoke with JetAirways helpline, Himanshu told me it is completely the travel agent responsibility and decision. This is how they take the customers for granted. No consideration for an expensive international ticket . They just refused to refund on a refundable ticket. This is a scam and this is how they take the customers on a nice trip and fool them . I will never use GoIbibo ever again and of course spread the word as we always use MakeMyTrip and Cleartrip and never faced such problems ever.

If I had known that this company had so many bad reviews, I would have never dealt with it. Because I myself had a very negative experience with them.
There's only one important thing about Golbibo you have to keep in mind if you're going to deal with them: once you paid, forget about them.
Calling and emailing them won't help, they will pretend everything is ok. But in fact, they steal money and provide no service.
I think it's a great reason to stay far away from them.

At first, everything was ok. The website worked nice, showed me different offers with discounts. After I picked one, the website was down and booked me a wrong room in a wrong city. Not sure how often it happens and whose fault it was but I was shocked by the amount of money they charged me. 3000 dollars for a one night stay in one of the most expensive hotels in Montreal!
The biggest problem is that they haven't refunded anything, I am out of my money and hence I can't book anything at all. Of course, their customer support is aware of this, but I think they don't care because they haven't replied yet, even though it's been a week since I asked my questions.