GoGroopie
reviews and complaints

I ordered a peek a boo grey elephant for my grandson and the payment was made to the company on 11th Oct yet I've sent 3 emails to there company to verify if I would get the item I ordered they never answer so I don't even know if I will get my order or not.im furious as they don't respond to any email I've sent them I went onto my order placed it came up no order yet they have taken payment yet no email received to say this so I am very worried that I've lost my money not a good company after reading some of there reviews

I ordered a coat.It arrived last week. I have sent 3 emails to report it as not as described. It has pink rings near button and hole threads are coming away.

Does not look like nothing in advert.

It's a very short coat more like a jacket.

Order no [protected]

14.99 plus postage

£4.99

Purchased on 15 September

No one has replied to my emails

I placed an order on the 18th August.l never received it. I've sent you several emails and letters but no response from you!. The order was Mystery Box . I paid you £12.99 plus voucher cost.

Voucher code was [protected]. I need you to refund my payment back asap. Otherwise I might have to take more action against you. Please sort it out asap.

Regards

D.H.Seddon

I have ordered a mattress again you have taken the money sent confirmation all was ok no mattress the company said you have not been in touch Durest Beds l need the mattress or my money returned , This is the second time you have messed up my order , Regards Ann Sherry, 12 Edith Bell House, Hillside Close, Buckinghamshire SL9 0HJ, phone number: [protected] answer asp thank you

I ordered a an Ipad in June 2022, the money was taken out of my account on the 27th (£49.99). I did not receive a voucher, or confirmation of purchase (it was my first purchase, so was not aware of the protocol), but nevertheless, the money was taken from my account.

I have not received it. I have written to the complaints department in Cwmbran, no reply.

I would like a refund.

Dear Sir / Madam,

I am writing to you to raise an issue about: Vouchers

The issue that I have experienced was: I received my item on the 27th August 2022 but there is a scratch on the screen and it is of poor quality. I have filled in their customer contact form but when asked to verify my email address it keeps saying email address doesn't exist

It occurred on: 2022-08-27

This meant that I am a disabled pensioner and it has caused me stressed and annoyed

I am looking for a total refund of £24.99 and the postage charge ,£6.99

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Michele Griffiths

Registered email address [protected]@btinternet.com

Order number [protected] Triple Vision Dash Cam

37 Parkside,

Wesley Street Cwmbran

NP443LW

I ordered for a solar light and a air cooler on 10/08/22 and 15/08/22respectively.I gave an address in Poland ( ulica cicha 2,49-200,Grodkow,Poland.) to be delivered but nothing have been received.If you have not sent the items to Poland , please send them to me in England.My address is:Flat2, 156,marshland road,moorends hotel.dn84su moorends.I paid £10 for shiping.My tel: [protected].My name is:Rasaki Salami. My e-mail : [protected]@gmail.com Thanks

I have messaged 3 tines regarding the product I received as it does not work, yet had no response about being able to return it.

All I want is to return for a refund as the product cannot be used and guessing it's faulty.

The product :Cordless Auto-Rotating Ceramic Hair Curler.

Ordered 30.6.22 and delivered 2 weeks later. Tried to organise a return during July and August but have had no response

Back in sep,2022 I brought 2 computers from you, but the person that I brought them for died, so, not wanted, so I was told to send them back to your london branch, which I did, on 25 set via post office, but to date I have not had any repley from you, I m 80 yrs and reg disabled now with prostate c, been in hospital, can you plaes tell me whats going on, I have cert of posting on 22/7 22, to me this is a lot of monie tied up with this, im a good customer of yours, please sort this out, I dont want to go to paypal. That how I paid, bill harding [protected]@live.co.uk

I ordered a 2 items of gogroopie

And with in a minute of ordering

I cancelled the orders

But money as gone out my bank

And items never turned up

This is not the first time I have sent emails

About this matter

I would like to get a refund

For the money that as been taken out my bank

And at this rate

I will not b using gogroopie again for anything until this matter is sorted out

Good Afternoon,

Please kindly see the email I had received from the seller who claims that it is GoGroopie who is not making the payment.

Before I file a lawsuit at Croydon County Court, I need to know your comment regarding my full refund. Can you also provide me the full address of your company including the post code, so that I can send the Court papers to the right address?

I have ordered 3 items from GOGroopie website:

(1) Voucher Code: [protected]

On February 28, 2022

Item: Dual USB 5000 mAH Solar Power Bank with Flashlight

Remark: I have complaint to GoGroopie regarding this but didn't get my merchandize.

(2) Voucher Code: [protected]

On May 02, 2022

Item: Dual USB 5000 mAH Solar Power Bank with Flashlight. The item is faulty and doesn't work.

(3) Voucher Code: [protected]

On May 09, 2022

Item: 4 piece Faux Leather Handbag Set. These are piece of junk.

Can you please kindly email me your official address that way I can send you the court papers? If we end up in Court, I will be asking for my expenses which is £ 150 per hour including £750 for drafting the legal documents and court costs including filing fee.

Thanks,

3-Piece Swarovski Mothers Day Jewellery Gift Box

Save 92% on your mum’s gift, this year, with this 3-Piece Swarovski Mother’s Day Jewellery Gift Box – was £129.99, now is just £9.99

3-Piece Swarovski Mothers Day Jewellery Gift Box

Save 92% on your mum’s gift, this year, with this 3-Piece Swarovski Mother’s Day Jewellery Gift Box – was £129.99, now is just £9.99

VOUCHER CODE

[protected]

PURCHASED ON8 Jun 2022

GOGROOPIE PRICE£9.99

VALID UNTIL8 Jun 2022

ORIGINAL VALUE£129.99

I purchased this goods .Unfortunately the merchant said it does not deliver to my country

I would like to receive my refund as the sale was not complete

Thank you

Johannes

I have 2 damaged deliveries, and I need to contact them to discuss replacement or refund.

I cannot contact them to discuss. How can I get them to improve customer service

Ordered on 02/06/2022

Order no [protected] and [protected]

These items where delivered aprox 16/02/2022 not sure as we where on holiday.

I placed an order on 14th June. Voucher code: [protected]. Secure code: 62A892571FCAE.

Sadly this order was not received. I have sent two emails to customer services and have had no reply. I have emailed the merchant and again have had no reply.

I am very anoyed and sad that this item has not been received as I looked forward to looking after my health by using this item. I feel even more disappointed as I have not had a reply from either of the above mentioned.

I would like my money back if this item cannot be made available please. Thanks.

Desmond Henley

[protected]@yahoo.co.uk

I ordered a I pad never got it please reimburse me please Mt jl theaker

Refurbished 7, 9 or 10-Inch SmartPad Lite QuadCore Android 4.4 Tablet - Optional Case or Keyboard: 10-Inch | Device Only

Item number147756

I have already complained via go groopie but have received no reply

I purchased the above - payment taken on 7th May 2022 - on the same date £10 was taken for postage and packing. I received the item just before I went on holiday for a few days. It was fully charged when I received it but when I tried to recharge it it wouldn't take a charge. Consequently I cannot use it (please help)

Can not be trusted. Misleading item decriptions, items delivered were different from the pictures. The vendor agreed the return and the refund of 4 identical items. GoGroopie customer service promised the full refund after long delays. But only refunded for 3 orders out of 4 returned orders. When chased they went round and round the circles and still not resolved. I am now asking PayPal to dispute. Don't let them get away as they would keep cheating the consumers.

I purchased the above item end of February.

The screen arrived damaged and has been glued and the keyboard is not working correctly.

I have sent 2 recorded letters i had a reply from 1 letter regarding the key board but this is no use to me with a cracked screen again today i have sent another email totally disgusted with the customer services and would like a full refund.

regards

Nina Manning

I've filled this part in a few times doesn't get me any where Also at the end it says my name and email are already used but that is my name and email I can't change it

1) 21/12/21. Mystery parcel. Ticket no # [protected]. Ordered 1, charged for 2. Only one arrived, wrongly addressed damaged and depleted. Refund promised but never received.

2) Desert boots voucher code [protected] ordered in February. Never arrived. Refund promised on 4 occasions but never received. Up to date I have messaged the company 25 times without achieving a result. They keep promising refunds which never come.