GoGroopie
reviews and complaints

I ordered 4 pillows on the 27th Aug. On 8th Sept I requested to cancel my order via their contact form. This was within the 14days cancellation terms and conditions. I have since completed 2 contact forms and emailed GoGroupie twice but have heard nothing.

I am extremely disappointed with their service and their customer service. Will never use them again. Please could you step in to get me my refund of £14.99.

Many thanks

I ordered some toilet rolls over 4 to 5 weeks ago and have not received them

In August, I ordered an Electric UV Light Suction Device. This is the description:

"Don't insects spoil your summer - get this Electric UV Light Insect Suction Device!
Choose from small or large sizes
Then decide between cylinder or oval shapes
Works by drawing in insects with a UV light, and then sucking them into the chamber
Insects are trapped in the chamber so they can't get back out, keeping your home bug free
Chamber can be emptied out and easily cleaned for maximum hygiene
Makes minimum noise so you can keep it on whilst sleeping or working
Powered by a USB cable so you can plug it into your computer or any other USB port"

Please find below A. pictures of the the device I ordered and B pictures of the device I received. Extremely disappointed to say the least, NOT £39.00 with of goods. The product I received is very tacky, small and not fit for use.

A

https://images.gogroopie.com/i/v5_fi9tif2jd2_f.jpg

B

Find pictures below

I order the above item on 26th June 21, voucher number [protected] - £9.99.

The money has been taken from my bank account and as of today's date (02/09/21) i have not received my delivery. Despite me sending 3 messages to them asking what is going on, i have not received a reply.

I feel i want my money refunded to my bank account immediately, or a refund cheque sent to me.

Kind regards
Sue Brehaut

I purchased the above items with my Barclays Debit card on 4 May 2021 at 13:29 pm. I was not sent invoice but later had emails asking me to redeem my item but nothing happened when I tried to redeem my item/parcel for despatch to my address. Later trials to redeem my item could not go through. I want my purchased item delivered to my address immediately

Name: Catherine L Francis
Flat 5, 11 Radcliffe Road. Croydon. Surrey CR0 5QG.

Ordered 28th March - Oral B Toothbrush
Contacted Go Groopie by email on the 17th May - no response as non arrival of item or contact from the company
Voucher Code: [protected] Price £19.99
I want a refund and no longer need the item.

Order was placed on 9 July. The voucher was redeemed as soon as it arrived, the product did not arrive within the 10 days specified. I requested a cancellation of the order and a refund of my money. The merchant is ECircuits. Go Groupie customer service sent me a response on 5 August attaching a response from Robert at the Merchant saying that he had put a cancellation note and to allow 48 hours for system to update. GoGroupie customer service have not responded to further emails asking where the refund is.

I sent and paid for two folding chairs I have notification from pay pal but nothing back from you is this order live?
Sandra Acock
Sandra.[protected]@btinternet.com
[protected]
I await to hear as if a problem I want to either get order started or receive my payment back from you as soon as possible they are chairs I have been looking for and not found until I saw they you have for sale so I hope it can be resolved quickly

I ordered the 3m waterproof UV-protecting Sail Sunshade on 8th June but have received nothing yet! I have paid £9.99 - this sum is recorded on my latest credit card statement. Several times I have clicked on 'Redeem Voucher' but simply get a green shaped diamond - no writing, nothing!

Will you please sort this problem out for me so that I can receive the sun shade ASAP!

Thank you,
Roger Stimson

I bought a ticket for a surprise gift, ticket number #[protected]-5530. I had a Hermes card with a left in out building ticked. I had no contact informing me of a delivery due. I looked in my greenhouse & nothing was there. I went onto Hermes tracking & there shows a photo of a black plastic covered box on my doorstep, in the open. Not in an out building. There was no package on my doorstep when I arrived home but Hermes showed a direct 2 Publik ltd delivery. I have emailed gogroopie 3 times as this is their merchant. Each time I get a reply saying ‘ we've contacted our merchant & they say the courier has delivered your parcel. I have explained that I don't have it but every email has the exact same answer. It takes them 3 days at least to reply to each email too. I have requested a refund but they are ignoring my request & repeating emails. The photos show the parcel was left unattended on my doorstep which is is in the open on a road side

I ordered a pond fountain - cost 7.99 weeks and weeks ago. Never received

I have been trying to contact you for a while i cant seem to get anyone on phone or didnt get my email answered i have got 13.99pence of credit and it is showing only 6.00 i showed an interest in a couple of things but didnt purchase them i am trying to use it to purchase a handbag. thank you

I have previously sent an e.mail by mistake to the US, I ordered a solar power flood light in late November. The payment of £9.99 was taken out of my account on the 3thd of December, I have not received the flood light or any correspondence from GoGroopie, partially my fault as I have been sending my e.mails to the wrong country. I. would now like to have a full refund of the £9.99 taken out of my account before I use GoGroopie again. Could you please notify me of any action you are going to take. Regards Ian Fowler

-I have tried on several occasion to order from you especially the Breathable Air-Cushioned Trainers and each time i try to complete the order form and payment details i am told to correct the spelling of the Town Address, each time i have checked it, it is correct, but cannot go any further with my orders because of this WHY! I have also been interested in several other items you display but the same happens, i do know how to spell the Town i come from, so it cant be wrong as i have checked and checked this over and over again so why is this happening and can you help me to resolve this problem.

We ordered a garden hose from you and still haven't received it can you tell me when it will arrive

I have sent numerous e.mails to yourselves regarding the product listed, I ordered the flood light late November, payment was taken out of my account on the 3thd December £9.99.I have not received the flood light to Date. Because of the service that I have received I would like to cancel my order and request a refund of the full amount of £9.99 .
Regards Ian Fowler

[protected] This is my case number that your company are supposed to be dealing with. I have logged a complaint with you regarding this product on the 4th Feb 2021 and it is still not resolved. I received a message that merchant was contacted and would contact me in 7 days no response. I then received a message contact with merchant was suspended and you would resolve it in about 2 days. nothing has happened and every time I contact Bethany of your customer service she sends me the exact same email " I have emailed merchant they should contact within 7 days" so this proves she does not read my emails. This complaint is now going on almost 5 weeks I think its gone well over time and I would like a refund immediately please as its gone on long enough.

Regards

Kevin

I ordered the item above in November, the payment of £9.99 was taken out of my account on the 3thd December, I sent numerous e. mails and have not received any replies, neither have I received the flood Light. This is now really dragging on and I feel that I have to go further with this complaint. Please could you reply to this e. mail to at least bring me up to date.
I will not be ordering anything else from you until this dispute is settled. Please refund my payment of the £9.99. Regards Ian Fowler

I want a refund .Totaliy ignoring any communication .Item order was cancelled 15 minsinto order it still arrived charged for delivery not told /What sort of business is this?

Ordered on 29/12/2020 in good faith it will not re charge as the plug suppled dos not work. The customer ref_ is 98116/ITEM ID [protected]/1228 as on thedelivery note. The cost to me was £149.99 plus £12.99 deliver charge .I suggest two options one send a new plug?charger or arrange to return thi s laptop for full credit thank you frederick andrews