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3.3 28 Reviews

Global Vacation Network Complaints Summary

16 Resolved
12 Unresolved
Our verdict: While Global Vacation Network has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Global Vacation Network reviews & complaints 28

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8:21 am EDT

Global Vacation Network Stay far away from them

We received a card that told us we could receive a free gift just for listening to the presentation. The free gift ended up costing us $98.00 (a GPS). We were also told when we purchased the program that some of the accommodations would allow pets. Then we wanted to seek one of those we were told that none would allow pets. We have asked twice for different locations and none were in the areas that we were interested in. The salesman did start out with the cost of near $10, 000 but lowered it considerably.

We did stay at one condo in Williamsburg and it was an excellent two bedroom condo. The areas that we were interested in were in the Bar Harbor, ME and the Memphis areas.

We bought the package specifically because it was told to us that it was generational and we could pass it on to our children.

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10:06 am EDT
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Global Vacation Network scam

They have collected $400.00 for a trip to Mexico. A year went by and they did not plan any trips. I cancelled on January 8th and they are yet to return my money. Chuck Snow is the company representative and every time I call he lies and says the money will be there in 2 weeks.

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EStout
Overland Park, US
Jan 20, 2011 10:02 pm EST
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AmariD

My name is Eric Stout. I am the Operations Manager for Global Connections. Global Vacation Network is an authorized distributor, they are a completely separate company from Mexico Paradise Getaway. You can contact me directly and I would be happy to help you get in touch with the necessary people to get assistance. My direct phone number is [protected].

Eric Stout
Operations Manager
Global Connections

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AmariD
Grand Rapids, US
Jan 20, 2011 2:38 am EST
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The same thing happened to me. I sent a total of $400 for the Mexico Paradise Getaway in which they told me the refund was on the way and I have yet to receive anthing. This was very disappointing, because my husbnd and I were celebrating our 10 year anniversary. I talked to some lady who stated she was in Perto Rico working for this company and she stated she was trying to find me cheap airefare at one point. We ended up paying for our trip ourselves.

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EStout
Overland Park, US
Dec 30, 2010 6:51 pm EST
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Azita

Thank you for your recent posts. The promotions that you mention are provided by marketing companies. I would be happy to put you in touch with a representative that would be able to answer any questions that you have about the promotions you received for attending the presentation. Of course if you have any other questions about the about our travel membership, I would be more than happy to answer them. My phone number is [protected].

Eric Stout
Operations Manager
Global Connections, Inc

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9:51 am EDT
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Global Vacation Network Bait and Switch

Unsolicited US Mail Postcard:

"Please call to schedule pickup: [protected]
Package Number: [protected]
Hours: . . . .

My Name and Adress"

Called - "select one of three packages . . . 3 nights free vacation . . . ."

What a waste. Clearly misleading - thought it was a package delivery that was mis directed or something.

Asked for name of firm and was givin "Global Vacations Network"

Is this something the US Postal Inspector would invistigate?

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can't be taken
Chicago, US
Apr 11, 2011 3:04 am EDT

my husband and i attended the seminar and we both looked at each other and said, another time share basically. we asked before we went if this was a time share, they said no. even the man that did the seminar said it was not a time share. well, ok so it is renting condos, not knowing where they are how many and who knows if you can get one when you want to go. then the best was, as we turn them down for the forth time, they reduce the price from 9900 to the lowest at 695 with a deposit of only 50.00.. hmmmm funny how it went from just about 10, 000 to 695.00 something is telling me they are desperate. To spend all that money and will still have fee's like plane fare and car and doing your own laundry and making your own beds, please what kind of vacation is that... sorry global, i am a mother of 3 girls and a 90 pound dog, you did not get our sale. A vacation is getting away from the everyday duties. Why would you think otherwise... We have found flights hotel and car for cheaper than what you are offering and on top of that I get pampered and do not have to clean up every single day on vacation...

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12:24 pm EDT
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Global Vacation Network - scam

After sitting through a selling meeting they offered me a price. I laughed and said you have got to be kidding. Then they return with thw so called manager. I will cut this down to this and you will be a preferred cutomer and recieve all this extra stuff with a very low intrest. After much pressure and sales tacticts they get me to sign(stupid me) Then all...

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9:55 pm EDT

Global Vacation Network I am having huge problems just like everyone else who signed up

My girlfriend and I attended a presentation last week...everything sounded to goo to be true, but I figured we'd sign up anyway since they agreed to give us until the 10/10 to make up our minds. Then I went home to research, things didn't look so good so I attempted to contact them and received no response. Here we are on the 8th and they are billing me and say I can't cancel, luckily I had them put it in writing that I would be given until the 10th so I have something that should stand up in court if it gets that far. Hopefully they'll let me out. Don't fall for this crap it's a scam it sounded so great and here I am having huge problems just like everyone else who signed up and I'm not even supposed to be a member yet. Also I looked up some of the priced for the "free" discount wanna be direct buy service and the prices are the same at best buy.

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lilamutton
, US
May 09, 2011 12:37 pm EDT

This company says they offer 4 and 5 star properties and significantly reduced prices, but it's bull. Their properties are 2 and 3 star. Don't believe the hype and please don't join this program.

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FEELING STUPID AND DUMB
, US
Mar 10, 2012 4:27 pm EST
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My husband and I received a letter offering us two free airline tickets if we called a number and then attended a 90 minute presentation. I called our local BBB in Grand Rapids, Mi and they told me that the rating was C+ but there was a lack of transparency. They also said that there were 126 complaints in the past 3 years but all were resolved. They gave me the phone number to Global's office in Clearwater Florida. I called and found out that this was there payroll office.
The payroll office gave me a number to another office in Kansas which I called and they gave me the number to the local GR Global Vacation Network office. I called, left a message and did receive a call back from a lady who addressed all of my concerns that this was a scam and that we did not have to buy ANYTHING to get the free airline tickets. She also told us that we would receive a call offering us a free 2 night hotel stay.
We attended the meeting which was so cheesy that scammy that I felt that I needed a shower once I left their office. A young lady did a very peppy presentation with some slides and showing their A+ BBB rating. (BBB has said it was a C+). Once this was over, they opened the doors into a large brightly lit room where each couple was met by a salesgirl and shown to a table. She started her presentation and we were honest with her in saying that we did not want to join the membership since we had a vacation home and did not travel anywhere except to see our children and grandchildren. She called over a very cocky guy (ADAM) who was incredibly hoaky and inappropriate in his behavior. When he mentioned staying at a hotel where our kids live rather than staying with our children, I said that since we did not see my son very often that I liked being near him during the entire trip. ADAM responded with: WOW what do you do, share a bunkbed with him? When we both looked at him with disgust he came back with, Hey we are all adults here, right? When I told him that the young lady was doing a great job, he responded (right in front of her), "how can I tell her she is doing a good job if she is not able to sell this product to you?

I WAS STUNNED and replied that he wasn't a good job either since he was not doing any better than the young girl except he was exceptionally rude and obnoxious. I felt terrible for the young lady. Adam was the hoakiest, rudest, most inappropirate salesperson I have ever dealt with. Finally we were given a yellow paper that we were told to send to an address listed on the paper. Once we do this, we will receive 2 free airline vouchers which can be transferred to anyone over 21. Needless to say, after the terribly scammy meeting and reading the various complaints on this site, I am reluctant to send in the yellow paper for free that this whole this will just be a waste of time. Should I return the yellow paper or not? Please advise.

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americajrdetroit
Liv, US
Oct 30, 2010 5:25 am EDT

Hi,

My name is Jason Rzucidlo and I am the Owner & Web Designer of AmericaJR.com. I received lots of complaints about the Global Vacation Network so I decided to do some investigating. I encourage you read and comment on these articles before attending a GVN sales presentation:

http://americajr.com/news/globalvacationnetwork0314.html (You can also view all of the documents you will be required to sign in a PDF file)

http://americajr.com/news/globalvacationscandal.html

Many of the GVN offices will show you a phony BBB rating that is not their true rating. Always check BBB ratings at www.bbb.org.

Secondly, GVN is offering huge prizes like Lincoln Navigators that are impossible to win. They are only giving away 1 and your chances to win it are 1 in a million. So if they told you that you won one, you probably didn't.

Good luck in your travels.

Jason

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2:00 pm EST
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Global Vacation Network Scammers

At 65, I have never been taken by this type of marketing. My better sense said no, but we paid because we thought we would travel more. As a businss woman and a teacher I will say that this company is "SLIMEY". We sent our money in Sept, 2008 and as February 15, 2009 we have sent all of our oersonal information and more checks to this deal and have received nothing but nice phone calls saying there is nothing they can do about it because it is someone elses fault. I feel very sorry for the people who work there who are being pull in to this very GREASY opperation. All the smiles in the world do not hide the fact that this company Scams people.

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5:29 pm EDT
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Global Vacation Network Scam and lies

We received an ad in the mail to go to their office for a seminar and receive a free vacation, and additional free airline tickets. I called the number on the ad and asked the person why they were doing this (I was not born yesterday), and I was told that this was to introduce my wife and I to their agency, and hopefully in the future we would book our travel with them. What we got turned out to be a time-share type sales pitch for "cheap" hotel/resort stays. When we asked to see their list of places where they had facilities we were told there were too many locations to tell us where they all were. When we finally said we were not interested in signing a contract with them (how can you sign a contract without knowing any of the "fine print" which they refused to reveal to us) the sales person got frustrated and called over his manager (the same person who gave the seminar). The manager got very angry and tried to coerce us into buying a "package" from him. Finally he gave up and gave us a "voucher" for our free trip. We sent this in and received two more vouchers. To make our "reservations" we were supposed to pay "refundable" deposits of $150, and all taxes and fees which we were never told about before we agreed to go to the seminar. At that point we cut our losses and stopped communication with them.

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Victoria Gallagher
Fort Walton Beach, US
Sep 14, 2022 10:25 am EDT

I was contacted this last spring with offer to sell my Timeshare. I sent 2,000+$s and was told a couple was interested. They would use my time share (for which I would be reimbursed). They use 750 points (1 1/2 years of use. To date I have not received a penny and the company (Global Vacations) rep will not answer or reply to my calls

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Woisme
, US
Aug 03, 2018 8:37 pm EDT

My husband and I joined at a seminar at my daughters house 6 years ago. Her family did global for 2 years and enjoyed it. They only traveled off season though. No dates available during spring break or around holidays or near a beach. We were told by rep who was owner's son it would be no problem as they had hundreds of resorts. It was a good deal the time. We had just retired and wanted our vacation on the beach. The first trip we couldn't book anywhere near being on the beach. We walked one mile which was no problem but had a very small beach on the bay. The accommodations were nice Overall it was a nice trip. Second vacation was surprisingly easy to book The date we wanted but they were very vague about being on or near the beach. We just wanted to park at our resort and walk to beach. We got there and it was a nightmare. First it was Black bikers week and thousands of motorcycles blocked gas stations and took us hour to go one mile. All restaurants were packed and couldn't get in to eat anytime of day. So we got lunch meat and items at store. The hotel was on a National deeper inland we had a 5 mile drive to beach with no place to park. Our room was horrible. Urine on bed and walls! No mistress cover on nasty mattress. Smelled of mildew. On opening refrigerator which was turned off I found source of mold and mildew. The drawers had dust and dead insects in corners. The furniture was very ratty and thin with holes in couch. I went down and spoke to girl at desk who apologized but they had o other rooms available since it was memorial day. No housekeeper on duty since there way no check outs. I took pictures of all the above and called global where I was given the UN around. Finally after many los the owner of the hotel was at his other hotel on the beach but no rooms here. I was in tears. 16 hours away from home. I never expected deluxe but dirty and thought? Finally global found a condo on a gulf course several minutes from beach. We checked in 4 hours later at 1 am. The next day it took two hours to get to beach. No food since 4pm the day before restaurants still packed gas stations still crowded. By that time we gave up and called global again hoping to find a place in another town and were told none available but the bikers week would be over soon. So they knew what it was like on bikers week.I guess we should have told m we weren't bikers when we scheduled vacation. I sent pictures to corporate and the hotel manager verified everything about accommodations were true. We did not get any compensation or discount on trip. Bad. Now 6 years later we are no longer able to travel due to medical reasons heart surgeries etc and we can't stop our membership. Have no money for vacations and we still have to pay and keep our membership because we have no other children to pass it on too. They keep racking up my fees. What an old couple to do?

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Teri A.
, US
Dec 21, 2016 8:43 am EST

COMMUTER FRAUD! Is there any recompense? This is going into the third year (2014) since my purchase and to date, I have NOT been able to use this promised GREAT service that I paid for with my hard earned money. This is such a heart wrenching experience.

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Diana Huntsman
Sandy, US
Jul 01, 2015 9:45 pm EDT
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We experienced the same thing. My husband and I went to the presentation, we were promised a week long trip, all inclusive, including airfare. We filled out the papers, sent in the money, etc., etc., they asked for one thing after another. One of the steps, we were to pick three options, we did, but apparently the fine print said they you have to pick weeks that start on a Monday, only one of our three options started on a Monday. So they cancelled the whole deal. No second chances. We did our part, attending the presentation, they bailed on their part. They then sent us a consolation certificate, pay your own airfare, but supposedly paid. We went on line to pick it, you have to pay. What a scam!

I'm curious how many of you would be willing to be part of a class-action lawsuit against them? I'm an attorney and I would strongly consider filing it, if enough of you are interested in being plaintiffs with my husband and me. It's not my normal area of law, but I'm sure I could figure it out. Any one else inclined to actually file something for breach of contract?

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GVNTerry
PO Box 368, US
Feb 24, 2013 9:17 pm EST
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If for any reason you need assistance with an incentive or your membership, please contact me directly at gvnterryd@gmail.com and we WILL FIX IT immediately!

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Nicolemarieh
Saint Petersburg, US
May 04, 2015 8:46 am EDT

Do not trust anyone that calls you claiming to be from Global Vacations. I just received a phone call informing me that I won a contest that I filled out. When I asked which location I filled out the survey, they phone operator simply said "we can't track which location you filled it out at". How is that even possible? Shouldn't a huge business be keeping track of where their candidates fill out applications for free vacations? But I decided to play along a little longer and wait to hear my destination options. When I chose the 2 night stay in a hotel, he said thank you and that another rep would be calling me in a few minutes. When I got the next phone call, the guy started asking me how much money I made, my age, and whether or not I was single or married. I'm 22 and explained to him I wasn't married, at which point he said they like to send people on vacations that share a relationship. While I'm on the phone with this guy, I decide to pull up some reviews for his agency. I instantly start seeing 1 star on every review and people warning each other to not give these people any personal information. After reading all this, I obviously brought it to the man's attention at which point he became very agressive and accusing. He said "you can believe everything people put on the Internet!" And I said back "well there's a lot of reviews here and they're all saying is that you guys are a scam". In which he LITERALLY says back to me "wow you are much more clever than your age reveals. But what if I took YOUR regional information and put it on the internet? People would form their own reviews of you too!" At this point I was absolutely appalled that someone that claims to work for a distinguished business would even THREATEN to put my personal information for the world to see, so I started to get more aggressive and said you're going to put my personal info on the Internet? And you're trying to get me to buy something from you idiots? I'm not a dumb ### and I wasn't born yesterday. After hearing that the man yelled back "you obviously aren't going to understand what I'm talking about" and hung up. At least I got him to stop bothering me.
Bottom line:
Do your research, and call them out on being shady. They get uncomfortable and will be sure to never bother you again.

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JenniferMcP
Chicago, US
Apr 17, 2015 11:30 pm EDT

Does anyone have any experience with winning a vacation through time out?

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Toyl82
Manhattan, US
Jan 28, 2015 8:59 am EST
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Attended the 90 minute presentation last night in Tinley Park Illinois. The meeting started off by everyone telling about their last vacation and how they planned it out. The presenter was friendly and spoke about the benefits of Global including a buying club which is how the company got started. Well after about an hour of the presentation we were greeted by another rep for an individual meeting, at this point we were interested but the only costs the original person told us about was the $389 annual dues and the $179/week cost of a 7 day stay at any of their properties. When we sat down the rep told us about different plans starting at $12, 900 for the deluxe plan and $9.900 for the standard plan. We talked for quite awhile but what we found puzzling was everything they presented was only scribbled down on a piece of paper and nothing was printed out on their letterhead for us to study. Well moving ahead about 45 minutes the manager came by and told us because we were over 50 years old the $9900 price would be reduced to $4900 if we signed up. I told them we needed some time to think about such a large purchase and that's when their demeanor changed, it was a now or never offer. I would never in a million years be pressured by such an offer and when someone starts off at a $12, 900 price and telling you what a great value it is and if you don't "bite" they just keep reducing the price, it has scam written all over it. If it is that great of a deal then why the high pressure and why isn't anything written down. I guess you would have to take their word for all of their claims and what's the old saying, "How do you know a salesman is lying to you? When you see his lips moving!" If it is such a good opportunity why would they have to resort to such high pressure selling techniques?

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Dwallin
Maumee, US
Jan 10, 2015 1:55 pm EST

First of all I'm not an employee for Global, not related to anyone who works there, not getting kickbacks in any way! Now that I have said that let me tell you about my experience with Global. My husband and I were referred to a presentation and like everyone else we played the numbers game. We got our membership down to a very reasonable rate that we could live with if we only used it a couple of times we figured it would have paid for itself. We purchased about 10 years ago and have traveled all over the US as well as Mexico and the Dominican Republic. Our latest trip was over Christmas this year to a two bedroom condo in Florida that was perfect! If you are looking for 5 star accommodations then this isn't for you but if you can handle 3-4 stars then you won't be disappointed. What I love about the membership is that if you don't use it you don't have to pay a yearly fee. This is completely true... I lost my high paying job and it took me about 5 years to land back in a position to be able to travel again and we didn't use or membership but when we were able to start back up it was right there now penalties for not using just went on line and filled out a request and we were back traveling! You have to plan ahead to get the locations and time that you want. Don't expect miracles if you want to travel during peak times unless you plan ahead! I would also look into booking transportation on your own if you don't like the prices their travel agents come up with! Regarding the freebies... yes you get what they offer just keep in mind it's free and it is usually not the best but if you want to just get away take advantage of it. We used the last freebie for the airfare and just stayed one night in the place they put us up in and then paid to stay in a 5 star resort as a slurge for us! So, free yes but you get what you get some places are better than others! What I can say is that you won't get this kind of deal anywhere else. We have had other timeshares and the best value that we keep coming back to is Global! So, get the price down to something you feel is fair and that you think you could recoup within a few vacations and take the leap you really won't regret it. If you are looking at the Cruises yes the fees are more but you pay taxes and fees regardless of who you cruise with when all is said and done. Hope this helps someone not feel so skeptical.

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Kathleen Hochberg
Hobart, US
Oct 30, 2014 12:29 pm EDT

We were told each time they called to confirm our meeting date, that we did indeed win 2 FREE airline tickets to anywhere in the US. We asked each time You are 100% telling us we will receive 2. FREE airline tickets if we come check out your travel agency. She said yes every time we asked, we haven't receive anything yet !

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Global Vacation Network - Business Practice

The group presenter was very inappropriate making several inappropriate comments: sexual, drug related, and just plain rude to people who weren't paying attention. Presenter told us that Global Vacations Network had a A+ rating with the BBB but after doing some research I found it's actually a B- rating with several complaints. I believe 25 so far thi...

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