Global Tel Link — I work at Global Tel Link
I would like to start off by saying that i was very surprised to see this complaint site. As much as i see where people are coming from, you must first remember that Global Tel Link is providing you with service to talk to an inmate. If there were not companies like this, you would need to write letters. The reason that your accounts are set up are because your phone companies will not let you get calls from corr. facilities. So on GTL'S part id like to say your welcome. Secondly, about cards being declined, that is 90% of the time because you have about 10 different addresses and you forget which one you have registered. OR you have a prepaid card, which aren't accepted. Why? Because so many GTL customers call with their prepaid child support cards and try to spend their food money on phone calls. Before you sit at home and complain&blog, how about you rethink things and be appreciative for the service that you would be miserable without.