Global Tel Link review: I work at Global Tel Link 123

Over charged on collect calls from correctional center. Continue to send you bills, even when you make payments. Made it impossible to make since of billing procedure. Final bill is double the amount it should be. I stopped accepting calls and knew what my balance should be. The paper bill that came in was correct, but the website has never been correct.

not posting money to accounts paid by direct remit

why does it take a week for u all to post a payment

Global Tel*Link has been nothing but problems since day one. I have an account with them and its consistantly misplaced. I send them money via Western Union and they still seem to misplace my account. Their customer service SUCKS you can rarely get through to them when in need. I think its about time they get some technical help because it seems to me like they cant run this company with out it!

Earlier today i put a $25 deposit on my cellphone, and after four calls, funds were depleted to below $10.00. Unfortunately, I can not pick another carrier to provide this service for me. Knowing that I have been a good client for your business, could you look into keeping my account at the correct amount. Again, I do not have another option other than your services, but if that was not the case, I would transfer my business to a more reliable source. I do expect my account to be in good standing as to what I paid asap.

global til* link sucks my god.some of the rep cant talk clear customer service suck, god for bitt you forget to make a payment on time for what ever resond they will start you over with 4 call ontil you pay two bills back to back i really think that"s not fare.please some one must do something about that, PLEASE WE HAVE LOVE ONE IN JAIL NOT SOME ANIMAL.AM REALLY NOT TO HAPPY WITH GTL THAT'S ALL FOR KNOW. THANK YOU

Your comment is about the same as the service received from GlobaelTel. I for one do not use my "food money". I am not on any government assistance and have used more than one of my credit cards to pay for the crappy service.

First the connection itself is bad. Secondly, after paying such a high price for a phone call I don't appreciate my call being cut short with some message telling me that we are being disconnected for 3-way-calling. My relative is important and our time to communicate on the phone is far too precious for me to waste it making 3-way calls. There is not reason for it. I contacted what GlobelTel calls "Customer Service" and was told that they could see where we were disconnected (4 times in one day) but that they couldn't help me at that level and to call corporate. So I call corporate and get this stupid automated lineand am told that my phone number isn't even registered with GlobalTel...WTF? That's funny since I've spent all this money already...you seem to be able to find it when you accept my payments and your customer service guy sees the account so what's the deal. I couldn't even get a live person after that.

I appreciate a service that puts me in touch with my loved one but please do not think that I have to be at your mercy without complaint when you cheat me out of my hard earned money and your customer service is abysmal at best.

First, of all this company is out to gouge their customers who are literally captives by promising correctional facilities, various commissions on each and every call. I am not incarcerated but receive their inflated bill with my monthly phone bill. I've notice they ALWAYS double bill fees and phone calls. Try to contact customer service and you will experience people who do not care about anything but charging you astronomical fees for crappy service, disconnected calls and double billing. I know they're donating BIG $ to elected government officials in order to obtain and continue with their contract with CDC. It's all a scam to increase their profits! I encourage everyone to write to their elected person and complain.

This company took my money over charged me and now even after submitting proof of over payment they did not repay my money.

I gave a payment of 70.00 two days age and I still have a bloc k on my phone. the bill was for 108.00 now they are saying the bill is 111.00. and i already made a payment but they are not showing it and western union says they sent the payment top them.

How come I am getting billed from two places. I have always paid online and have always had excess money in my account, now I am being bill on my att bill for ILD. Get it together folks. In this day and age it shouldn't be a problem.

gLOBAL tEL lINK IS NOTHING BUT A RIP OFF. tHEY HAVE NO OR THE WORST CUSTOMER SERVICE EVER. tHEY COLLECT YOUR MONEY AND THEY PROVIDE THE WORST EVER SERVICE I HAVE EVER ENCOUNTERED. I WANT TO FILE A SOME SORT OF A CLASS ACTION SUIT ON THESE CROOKS!

HA

It amazes me that even a peon such as yourself cannot see that this business is a monopolizing, greed stricken cash cow. Its like funeral homes you make money off of other peoples misery. Wait till they're at their most vulnerable point and then say, " Well i guess we can help you, but we will need ( ridiculous amount of money ) in return."

Of course I'm sure you people are just like any other high corporation, bent on making money and not worrying about the little guy.

I hope that you yourself one day have to deal with this and then you probably wouldn't be able to sleep at night wondering how you could've worked for a company such as them.

Since this is my first time looking into this comapny i read some of the complaints i have to say its looks bad, but like 1 employee of the comapny said if it wasn't for them we would have to write i have to say to that comment its nice we have a company that allows us to talk on phone instead of writing cause its more personal but that doesn't give any company the right to give bad service if that is the case i personally in the past years used my local phone company and got collect calls from my son until i was informed that the correctional facility wouldn't accept that way anymore but the same employee is saying its are phone company that isn't allowing it ill have to check into that again since i can afford those phone calls again i do have an ideal for the complaints tho the attorney generals office or better business bureau

I totally agree that is takes GTL forever to post Western Union payments to your account they blocked my account and it took them almost two weeks to post the money I sent even though they say it only takes 48 hours to post.

Join the class action lawsuit
http://www.sueeasy.com/class_action_detail.php?case_id=331

Where does one start with this company? Oh wait... you can barely even talk to any of them when they do call you back! Who knows if it's going to be a hard foreign accent trying to speak English or if you will actually understand the representative. I have never understood why it is so confusing for them to get your account right. One minute the tell me my balance is $0 and then they say "what was your number again? "oh wait you have $8.29 remaining." Are they serious? Makes me wonder how much money have they already kept of mine? Ya know. Then I wonder why they tell me I can make payments online. Ok that would be great if you could follow their website--massive updates need to be done. Now I am sitting here wondering why there is a block on my phone line--when I always pre-pay and I can't even check the status of my account because there is nothing available--not a representative, nothing automated, nor an online service. I hate being lied to and how they take forever just to process a transaction. It really should NOT take 20-30 minutes--in the real world. What a bunch of idiots!

Unable to get phone calls I already paid for from loved one in CDC. Calls get interrupted and will not go through so we have kind of 'given up' with this service working. I have called several times to correct to no avail. No one seems to care.

There are other companies out there who also provide phone service to prisons. Global Tel link just has the contract to hold us all hostage.

today i found out that they had taken out 3 -25$payments from my bank account, causing me to have 3 nsf, which cost me 60 extra dollars to the bank, and i know owe the bank over a 100.00..i have not been given any time whatsoever from that 75.00, one was taken out on the 19th, from a debit card, they took my money from the bank, and i have the statements to prove it, but did not give me any minutes on my phone therefore i have not spoken to not one, but two of my brothers in over a week, everytime they try and call me it says 'insufficient funds' yet there is still enough for one call to go through. since i have poor health my brothers worry about me and my children and it's frustrating that i can't let them know that i'm ok..with 75.00 taken from my account i should be getting my calls. it's outrageous how the customer service people treat you, and even worse the supervisors are rude and uncaring. i was told to fax over my proof which i did, i called back was put on hold for over 25 minutes only to be routed to an answering machine. i'm at my wits end and although they did admit to owing me one of the 25.00 fee's..it's been a week and the money is still not in my account. raising 2 daughters on my own i can not afford this. if they can take my money in a matter of seconds..why can't they put it back or at least give me my time that i paid for. there are other companies and they should be used instead of global tel link. i have a brother in the prison system for the last 8 yrs also, now that he was moved they use ILD and the cost is only 1.80 for 15 minutes..not once did i have a problem with them. with all these complaints someone should do something about this. we, as a family on the outside should not be punished for being there for our loved ones. now i ask, how do i pay the bank back the 100 or more dollars i owe. who will pay for the extra 60 dollars i'm being charged by the bank because of global tel link's mistake? not them..it sickens me and saddens me that they allow or are allowed to take advantage of people the way they do. if they were an upright company they wouldn't have complaint issues or websites just for complaints.

GlobalTel Link has the worst customer service I ever seen. I would like to see someone else take over this company that will do a better job. Im on hold sometime for atleast a hour and not to mention when you finally get thur to pay on your account the computers are always down and you money takes forever to post to the account. I'm just sick and tired of their service and until there's some competition, I don't see things gettting better.

I can't believe this JERK! Boy, this just shows you how bad this company really is, even when they are not on the clock they are ignorant and rude to people! First of all-little guy, you need to quit with your little assumptions and stereotypes. Even if some people may use child support cards its their money and not yours or that of your MONOPOLIZING, RIP-OFF company is taking and WE DESERVE RESPECT AND SERVICES FOR MONEY THAT YOU TAKE FROM US! Personally I think its Un-American to only offer one company to choose from for services that so many people need and paying mint for! The dept of corrections are probably getting kick-backs for letting Global Tel have the monopoly!

How was this proof that you speak of submitted? What was the time frame given for a resolution to your issue? Has that time frame elasped yet? What instructions did you give the accounting department on what to do with your issue? Did you specfically state that you wanted the funds applied to account with this company or returned to your bank?

OH MY GOSH I'M SICK AND TIRED OF HEARING THESE LIES... THIS ONE IN PARTICULAR: "GTL HAS A MONOPOLY" If you were to actually do your home work you will find out that there are other correctional billing services that do exist, such as Securus, T-Netix, GTL and a company actually NAMED CORRECTIONAL BILLING SERVICES(CBS), just to name a few.

The correctional facility that your loved one is in just happens to be serviced by GTL.

Regarding the individual that had 3-$25 payments removed from her account, my question to you is this: Did/does the BILLING ADDRESS for your credit or debit card MATCH the address that you provided to GTL? If NOT your credit/debit card will be declined. It is called a MERCHANT OVERRIDE DECLINE. The funds attempted will be returned to your credit card. But my question is thisL: did you actually attempt the payment with a rep or did you attempt it online or through the automated system? If you used a method other than a live person the repeated holds on you credit card would be of your own making since a rep could have verified your information ANd you would have known not to use that card.

And ILD IS A SUBSIDIARY of GTL, just for you to actually know that.

For those of you who claim that you deserve respect, yes you do, IF you actually give respect. People are less inclined to assist you if you call in and are immediately RUDE PRIOR to them even saying a word. YOU GET WHAT YOU GIVE SO IF YOU ARE NASTY YOU WILL GET NASTY BACK! You have heard of Karma haven't you?

Try being nice and NOT taking your frustations from whatever previous representative that you have had onto your next call. Just a hint.

Oh and to the person that stated that people using CHILD SUPPORT CARDS, EBT CARDS (or whatever else) should be able to use them to make payments because its their money:NO IT IS NOT! Those cards are REGULATED BY THE GOVERNMENT. The goverment determines how those cards can be used AND THE GOVERNMENT HAS MANDATED THAT THEY CANNOT BE USED WITH GTL!

GTL follows their rules, so if you would like to use those types of cards take that issue up with the governing body that actually issues those card.

On a side note, they are called child support cards for a resaon, they are to be used for the support of your chld, NOT to pay for a telephone service.

My phone company does not have any blocks from correctional facilities - I called AT&T to check into that statement. The phone calls come via AT&T then are interrupted by GTL coming on and telling me I have to have an account with them. I already have long distance service that does not have ANY blocks on it, I am not going to pay for a third party to rip me off - I will research more to see how this all works - it would seem to be some sort of rights violation if I cannot communicate with my son, nor he to I - he's not in isolation nor has he incurred any infractions in the facility to be deprived of phone calls home.

Website is unacessable, trying to call the 800, cannot get through, when you do, no one speaks english, very rude, will not let you speak to a supervisor, always unavailable.
they want you to pay your bill and when you try, the website is not available, the phone # is also unavailable. The NY state Dept. Corrections really needs to take a look at the complaints about this company. You can not even contact customer service! Any help would be greatly appreciated.

I've sent in payment and now my phone line is blocked I can't receive my calls from Delano Ca. State prision. So what's the problem I've just received another bill for my account if my line is blocked how can you charge me anything, I haven"t received a call in over a month. so you need to get back with me on this matter before I send anymore money, I need my line unblocked. Thank you Karen Bunting #[protected]

I believe I am being charged bogus call after the date of my daughter's release from a correctional facility. No bill for 3 months, now they threathen collections.

I;m Karen Bunting, #6315-[protected] my phone is blocked again, I'm not able to receive my calls from Delano Ca. I've just paid my bill now I can't speak with my son. PLEASE UNBLOCK MY NUMBER! Thank You Karen Bunting

I hate this company. I wish there was a way to make them disappear! They ###ing SUCK ###!

I agree whole heartedly! I recently signed up for gtl corrections billing. I was allowed to set up the account eventhough the phone is in my daughter's name... This company even charged my credit card which is in my name. A week later, I was informed that I can't set up an account because the phone was in my daughter's name, therefore, she would have to do it. I told them I understood and I would like to be issued a refund.

This has been two weeks and the initial fee of $25.00 has not been refunded to my account. My daughter was required to fax a copy of the phone bill, which she did. A week later they could not verify the fax. We played phone tag... with a hit and miss here... and a hang up or insult there. Finally, I get four calls in one day. One said we owe $25.00 more . My daughter tried the phone, to no avail and the website to add money is always having technical difficulty. I want them to be shut down!

Because they are the only game in town, they feel they can treat their customers any kind of way. There's a class action lawsuit forming against gtl, I signed and I suggest you guys do the same.
http://www.sueeasy.com/class_action_detail.php?case_id=331

My son cannot call me. I have sent money by Western Union and money orders. I have paid to send an overnight letter with all the money orders and western unions. I have paid the bill. Please unblock my number.
I am Loretta Jordan6265-[protected]. I just found the problem. I sent th einvoice # instead of the account #6265-[protected].
The invoice # is [protected] and that is the wrong number.
The right number is 6265-[protected], Plesase correct this and unblock my telephone number.
Thank you very much!

i cant even become a global tel link custumer due to the idiots that work there can not recieve a fax. i have been trying to get calls from my husband for 2 weeks.. everytime i call i have to wait for a call back for 2 hours or more. only to be told they havent received any of the 2 faxes that i have sent. which i faxed my bill to 2 different numbers. all they can tell me is wait 3 to 5 days. the custumer service is horrable i work at a call center and if my manager could hear me talk to someone like that i'd be fired. i just want to talk to my husband, whats so wrong with that? thank you for letting me vent..

Youre right i have also tried to fax a copy of my phone bill twice from two different fax numbers an Globel tel says that they have not received them. So I mailed a copy to them. When I talk to a service rep and I asked them why they have so much trouble with receiving a fax they say that " we always have that problem some kind of tech problem" I asked any chance on getting that fixed, because I have been trying for three weeks to get service. Yeah youre right Globel Tel "SUCKS"

i had a prepay acct i then switched to verizon call tel;-link to aopen acct I got 1 call collect and now they won't let him call again didn't even get a bill to pay the 1 phone call

this company is awful and has bad costomer service this is why im joiing te class action suit they have several hundred of my hard earned money which coinsidentally has been unaccounted for. i would pre pay cards for 50.00 dollars and then i would check my account to have a disbelief of nothing available? where did that money go and why does this company still exsist if they are ripping off consumers who just need to be in contact with there loved ones! wheres the justice in this messed up system?half the time the phone gets cut off too and dropped why doesnt the company repay those dropped calls it cost $4.95 for the initial call so every droppped call they are making $4.95 off the bat that's why this company enjoys dropping calls to collect on people who are already feeling overwhelmed with thier loved ones being incarcerated...

i put 40 on my gtl account 2 days ago and was only allowed one call from my girl.

There is no accountabiaty for the funds we give these crooks. They are not up front w/us on how long calls last and how much is being charged. I paid 50.00 and had 2, 15 minute calls. Its too bad the people who have loved ones incarcerated are the ones who have to pay and be taken advantage of.