Glideaway Manufacturing
reviews and complaints

Jan 2019, I ordered headboard brackets from Glideaway as instructed by Ashley Furniture. I called and spoke with a salesman who asked about the bed base but didn't ask any questions about the headboard. When the bed was set up, the installer realized that the wrong brackets were sent. On 2/6, I called to return the brackets and was given a claim number (***). They said they would email a shipping label and process a refund.

On 2/13, I called again to ask for the shipping label. They told me that the right part had been sent. I explained that the brackets were sent without the bolts needed to hook them in. They said they would leave a message for the salesman.

On 2/18, Nathan informed me that the part is nonrefundable. I don't understand why they selected and sent the wrong part in the first place, so why aren't they refunding it?

This adjustable base bed frame ain't workin' right, and it's still under warranty. The dang thing was installed all wrong. I got a technician from Glideaway, the company that made it, to check it out and he confirmed it. I even got some fancy paperwork to back me up. Now I'm fixin' to get my lawyer involved and have 'em subpoena all the company's records and communications. But guess what? The company is sayin' they don't agree with their own technician and won't honor the warranty. They're blamin' me and sayin' the technician don't know what he's talkin' about. Can you believe that? They're arguin' with their own dang technician without even knowin' what's goin' on.

On [protected], I got a glide a way base Queen motion 500 with a motion 500 Queen elevate kit and a 10-year protection plan. Just one month later, the massage mode started making a whole lot of noise. I called the warranty department and they sent three technicians to fix it. They replaced two motors, but it still made noise. The third technician stuffed some styrofoam that I gave them, and it stopped making noise for two nights. But now, it's back to making noise again. I've called the warranty department multiple times, and they keep saying they've passed it on to quality control to test the motors. It's been 2 months and I'm still waiting for a solution. I can't talk to anyone higher up than the person who answers the phone at the warranty department. I paid $189.99 for the 10-year protection plan, $605.83 for the motion 500 Queen base, and $294.17 for the elevation kit. It's a brand new bed that doesn't work properly. I really need some help with this.

I bought 2 different twin XL models, Odessa and Accord. The newer one, Odessa, has had problems right from the start. Firstly, two of its motors, the headboard motor and vibrator motor, started making weird noises like groaning and clicking. These noises have only gotten worse and more consistent over time. Secondly, every joint in the bed squeaks horribly even with the slightest movement. It feels like the screws weren't tightened properly or the parts don't fit together correctly. Lastly, the red light on the bed next to the USB jack keeps flashing non-stop and won't turn off. Their solution was to disconnect the fuse, but that's not really a solution. When I contacted the company about these issues, they denied my claim and dismissed the groaning and clicking noises from the motors as "a matter of personal comfort. Case closed." This is completely unfair, especially since I have their other bed for comparison. Instead of taking responsibility for legitimate warranty claims, they just blame the consumer and provide unacceptable responses by copying and pasting the warranty policy. It's totally bogus.

I bought twin XL Odessa bases on 3/2. There's this metal rod that goes across the bed frame and connects the long rails together. The weld on the rod broke and needs fixing or replacing. I contacted Glideaway on 9/23 to make a claim. They got back to me quickly and asked for purchase info and pictures. I sent them on 9/24. They said I'd hear back soon. But it's now 12/29 and I still haven't heard anything. I've emailed and called them many times, but no luck. They're not responding to emails and calls go to voicemail. On 12/14, I managed to get through on a different phone number. The Glideaway person confirmed they got the info and it's being reviewed by the director. They wouldn't let me talk to the director or give me a timeline for fixing it. This claim is over 3 months old and Glideaway doesn't seem interested in resolving it. They need to fix this ASAP.

I bought one of their mattresses from a dealer who sells their mattresses. My mattress is not even three years old. I submitted a claim to them because the mattress has all kinds of little white spots all over it. I sent them pictures of it, but I didn't get anywhere with them. I sent the correct paper bill of sale and the pictures they asked for. I first complained about this in October . I called them every week, but there were no answers. They kept telling me that upper management was reviewing my pictures. Then, I received an email from them saying that the guy handling my claim had COVID and they would contact me when he comes back. I emailed them again almost a month later, but there was no response. I was trying to settle this before Black Friday because I didn't want to miss out on the Black Friday sales if I had to buy a new mattress. Still, I didn't hear anything from them. I contacted them again weeks later and was told that they were still reviewing the pictures of my mattress. Another week went by, and I called back. They said they would let me know something by the end of the day. I received an email from them saying that they reviewed my pictures and they weren't going to do anything. If you look at the pictures, you will see what's wrong. They didn't give any reason why they refused to help or fix the issue. They just said they weren't going to do anything.

I bought an adjustable bed base from Slumberland Furniture about a year ago. Around 10 months later, I started having issues with the base. It's no longer flat and has a high part in the middle, which makes sleeping on it really uncomfortable. I spent about $1000 on this base. So, I called Slumberland to ask about the warranty. The first time, they gave me the number of the extended warranty people, but they weren't helpful at all. They said this problem isn't covered. I called Slumberland again, and they sent a couple of guys to check the base. The guys who came agreed that something was wrong. However, the store manager called me shortly after and said I didn't know what I was talking about, claiming that it's the same as when I bought it. After doing some digging on the internet, I found out that Glideaway handles their own warranty, so I contacted them. Unfortunately, I got the same response. They sent someone to my house, who looked at the frame, agreed that there was a problem, and took pictures. But now, the company has contacted me and said there's no problem, claiming that the "slats" are supposed to be that way. The real issue is with the metal frame. I'm at a loss for what to do next.

In October , me and my wife were in bed with our feet up when the motor piston that raises and lowers the bed suddenly snapped and came crashing down. It took us a while to find the receipt, so we didn't start the repair or replacement process until November. When I first contacted Glideaway, everything seemed fine. I provided all the necessary information, and just before Christmas, they sent me a replacement motor and a repair technician came to our house to install it.

During the motor replacement process, we discovered that the frame crashing down had actually broken a few welds on the support brackets that allow the piston to raise and lower the frame safely. We documented this issue with pictures and shared it with Glideaway, both myself and the repair technician. I decided to wait until after New Year's to follow up, assuming that not much would be done until then.

Since then, every time I call, I'm told that they have the information and it has been sent to their director for review. They say that the director will determine what to do and call me back. Today, on February 8, 2022, I called again and received the same runaround. Frustrated, I demanded answers and threatened to file complaints if I didn't get a satisfactory response. They assured me that I would receive a call back within an hour with an update. It's currently 12:50 as I type this, and I haven't received a call back yet.

I believe they're giving me the runaround because the broken welds make the bed unrepairable and in need of replacement. I just want my warranty replacement so I can move on with my life.

I started the claim in June with the company I bought the mattress from and waited for a solution. Finally, I got the name of *** at Glideaway, the warranty rep for the manufacturer when no progress was being made. I filed a claim for a faulty mattress in late Dec. 2021. I sent all the requested documents and pictures and was told that the claim was sent to quality control for review. In February, I finally spoke with *** in quality control over the phone and he said the claim was approved and a replacement mattress was shipped. I was supposed to receive it by the end of the week. He also told me that the mattress I had was no longer available and I would get another 10-inch mattress they make. Since then, I tried to reach *** at Glideaway by email and phone many times, but got no response. Finally, I sent another follow-up about the mattress to a new employee named *** at Glideaway. He replied that the claim was not affirmed as the piling problem was not covered by the warranty. I replied that there was also an issue with an indentation and sloping of the mattress, which he would see if he reviewed the original complaint and pictures. Then, I got an email from *** Director of Service and Warranty. It was a long response that included a video about pilling, but didn't address the deformity. Once again, they denied the claim and said no further action would be taken. I replied with an email stating that even if the pilling is not covered, there is still an issue with the indentation and sloping of the mattress. Since my email on March 29th, where I requested further discussion, there has been no response. I went from being told a new mattress would be sent to no further action. Even if the pilling is not covered, they need to address the deformity of the mattress.

I bought an adjustable queen bed from Glideaway Manufacturing Co, it was an outlet item, a discontinued model. It came with the same guarantee as a new one. The bed was delivered by a third-party company called stes express.com. They only sent one driver to deliver a 300 lbs bed, and the driver only had one hand. He struggled and had to use a lot of bandages to bring the bed near my door entrance. The bed was left flat on a wood slat, making it impossible for me to lift and inspect it. This was especially difficult because the driver was in a hurry to do his next and last delivery for the day. I did notice some damage to the box of the bed and asked him to take it back, but he refused. I immediately called the delivery company and Glideaway Manufacturing Co to explain the situation, but no one answered. The driver asked me to sign the paper because he couldn't bring it back into the truck, so I was forced to accept a damaged bed left in my driveway. The driver assured me that the company would send two people to take it back the next day, but that never happened. I have been trying to ask Glideaway to take back the severely damaged platform bed, but they refuse, claiming it is a non-returnable item. It has been 15 days already, and the bed is still in my living room. I can't use it because it is dangerous and damaged. I was warned by Bedplanet and other institutions not to do business with this horrible company that doesn't stand behind its product and doesn't care. I will continue to fight until my voice is heard. This bed cost me $1000, and in times when jobs are scarce, I can't afford to waste money like this. I hope someone reads this and helps me, and helps others too. I am struggling to buy food, and I need help. If anyone can advise me on what else I can do to make this company do the right thing, please help me. I even offered to pay for the delivery charges back and forth and requested a refund for the rest of the $1000 I paid for this bed that was delivered damaged inside a damaged box. I am asking Glideaway to take back this platform bed that was delivered damaged. They told me the bed was two individual pieces of 180 lbs each, but I received one bed in one piece weighing 300 lbs. I didn't even receive a notice of the delivery date to be ready to receive it. If you don't act honestly as a reputable company, I will continue to fight and expose your dishonesty. I have photos and videos to prove my statement.

I bought a Glideaway elevation bed in September . Within 2 months, a wheel that makes the bed elevate the knees broke off. I let the vendor know through text, emails, and phone calls. He talked to his supervisor, *** Wilmering at Glideaway. They reached out to the original installer who said the wheel couldn't be fixed and a new base was needed. I spent months with *** trying to prove I bought the bed. I sent copies of receipts and proof of the extended warranty. Finally, in December , he approved a new base to be shipped. It was supposed to be delivered inside, but an independent delivery left it on the curb. It's a 400 lb box on a pallett. I had to hire 2 men to move it inside. Then, Glideaway sent 2 young men to install it and take away the old bed. They found the same part broken while assembling it, so they couldn't install another broken bed. They tried to contact the person who authorized it, but were ignored. I told them to leave the bed on the curbside for Glideaway to pick up. The next day, the box was gone. I left a voicemail at Los Angeles International Airport for them to come get it. I don't know what happened to the bed. The young man managed to put the broken wheel back on, but it broke again recently. The fabric under the bed is ripped and it can't be fixed. I contacted Anthony Acosta from the Amazon website who sold me the bed and told him I needed it fixed. He contacted ***, but *** refused to honor the manufacturer's warranty. I tried to use my extended warranty, but they said it's still under the manufacturer's warranty and *** at Glideaway won't cooperate. I spent over $2,000 on this bed and can't use it. I really need your help. I have many emails and proof of everything, including the contact information.