Menu
Gillece Services
Gillece Services Customer Service Phone, Email, Contacts

Gillece Services
reviews & complaints

gillece.com
gillece.com

Learn how the rating is calculated

3.6 52 Reviews

Gillece Services Complaints Summary

33 Resolved
19 Unresolved
Our verdict: With a good resolution rate, Gillece Services generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Verified
The authenticity of the customer service contact information for Gillece Services has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Gillece Services. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Gillece Services reviews & complaints 52

Sort by:

Newest Gillece Services reviews & complaints

ComplaintsBoard
L
5:09 pm EDT

Gillece Services Fraud

I had a leak from Bathroom. Gillece came out and did some work. Cracked my bathroom floor also. Was not able to finish job. I signed that I was satisfied, because they had me conviced I needed a new stack. Called another plumber and he came out. They got Threw. Just ice. Meanwhile they were advertising on TV. If we dont finish job, no charge to you. What am I. They did not finish job. Did job incorrectly. And I lost 1150.00 in the process. This is not a company that I would ever recommend. These guys must take a course in how to rip people off. They were good.

Read full review of Gillece Services
Hide full review
ComplaintsBoard
L
8:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gillece Services deceptive practices

Sewer was backing up, called Gillece based on the $99 special... The only good thing was that they didn't charge us for their bogus advice. They ran a camera into the drain and claimed root damage was the problem and quoted us $8, 800 flat fee to repair... and refused to even snake the drain "company policy", meaning they could fix it for $99 or try to hose you for $8800, they chose the latter... At that point we panicked then remembered we have the "Dominion Sewer Line Repair Program" and called them. Their contractor came out, snaked the drain, so no roots at all and it was a $0 as it was covered under that program.
LESSON: Gillece Plumbing and Heating are scam artists that prey on your immediate need for help...and they live by the words of Rahm Emmanuel, Let no crisis go to waste...

Read full review of Gillece Services and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
G
G
GILLECE SUCKS
Wheeling, US
Mar 07, 2012 3:16 pm EST

SOMEONE SHOULD BEAT THE PISS OUT OFTHE OWNER OF GILLECE PLUMBING...REALLY HARD!

G
G
GILLECE SUCKS
Wheeling, US
Mar 07, 2012 3:15 pm EST

SOMEONE NEEDS TO PUMMEL THE OWNER OF GILLECE PLUMBING... REALLY HARD!

ComplaintsBoard
B
7:45 pm EDT

Gillece Services Bad service

Today I turned on my air conditioner in 95 degree heat to find out that it was not working. I checked again to make shure it was on cool then checked my breaker box. Both were where they should be and still no cool air. My son recommended that I call the birdy people (he's 3) so I called gillece!.

When talking to the gentleman on the phone he seemed very polite and helpful stating he would send someone out between 1-3.. By 3:30 my husband was home from work and still no technician?. So I proceeded to call them n theguy on the phone said they were busy and would be out shortly:. It is now 8:15 pm and still no one has shown up, not even a call saying they were not coming".

I just called another local company and they are on their way.. After reading the other comments from customers of gellice's im extremely glad they never showed up;. This company needs to be shut down and never allowed to opperate a buissness again.

Read full review of Gillece Services
Hide full review
ComplaintsBoard
D
11:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gillece Services $95 turns into $7000 bill

My drain was clogged. Called Gillece, the service tech shows up, runs the ell through my basement drains, says its a bigger problem, got to call the supervisor. Supervisor ( head rip-off artist) comes with camera, doesnt really show me the problem, but claims its the main drain, the basement floor will need torn up at a cost of $7000.00. I told him it was too much and he looked at me like I was the crazy one. Oh wait we have a crew in the area and can do it for $6500.
I called another plumber, who determined it was a jam up outside the house in the pipe going to the sewer. He used a power jet, cleared the line for $360
I would say...dont call Gillece!

Read full review of Gillece Services and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
cruisery
Baden, US
Mar 02, 2012 6:58 pm EST

This was almost my story word for word, except for the fact that it was going to be $10, 000 to dig up my basement. Same thing though, Tech came out, couldn't clear drain due to House Trap being clogged. Supervisor with camera came out, showed me brown water in drain, said they would dig up basement. I had a guy from Economy Plumbing in Baden come out today. Cost less than $200 for a couple hours work. Drain is fine now.

J
J
JKDE
, US
Jun 09, 2011 10:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Good for you. Tell us the name of the good honest plumber you found. He deserves to be recognized.

ComplaintsBoard
R
11:33 am EST

Gillece Services Don't call them

Do not let the fancy billboards and ads fool you (as you wind up paying for them)! Gillece is nothing but a bunch of crooks and liars.

Called them this past Sunday as sewage was backed up into my garage/furnace room. They were the only contractor who said they would come that Sunday PM and then called three hours later saying they would not be able to come until Monday AM!

Came Monday AM and said that we had rocks blocking the pipes in the back yard and that the whole line from front to back would need replaced and that our rear deck would need to be torn down as they could not get a backhoe to fit under the deck. Told my wife ( I was at work) that it would be a two day fix and would cost $6500. My wife called me in tears frantic and relayed this info to me and I was skeptical. Told her to call one of our friends/neighbors who runs his own building construction firm and he came right over to talk with the Gillece guy and get the story.

Before the Gillece guy could even finish his tale our friend called him a crook and a bleeping liar and told him to leave our property. The Gillece guy was very rude in return and said that we would regret this and that our friend knew nothing.

SO after Gillece finally left (thankfully we did not have to pay the $99 charge since he fixed nothing) our friend called on of his excavators who brought over a small bobcat/*** that surprise surprise fit under our deck. He dug up the ground were the clog was located and they proceeded to take apart only one section of the pipe that was clogged, removed the rocks and made the necessary repairs, snaked out the rest of the line tomake sure it was clear and covered back over the hole that was dug.

All told this took 4 hours and we were charged a whopping total of $700! hat a big difference!

Gillece thanks for opening our eyes to the seamy underworld of the home repair business that you engage in!

So if in need add two words to the Gillece jingle and that is DO NOT call Gillece!

Read full review of Gillece Services
Hide full review
ComplaintsBoard
L
5:08 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gillece Services Scare tactics-high price

Called Gillece for a "service" call. They came out the next day. The problem was "major flame roll-out". The looked at it and said I need a new furnace. Wanted to sale me a $6448.00 furnance. I already have a full house air conditioner, this is basic York furnace. Said he could have his guys at the house ASAP. That this was a fire hazard. He had written on my paper ..Furnance "completely shot.. serious danger of fire and or explosion." Of course this scared me, my husband wasn't home- he had expected them to just fix the problem--I didn't know what to do. I called my brother to come over and he talked to the tech. We asked why so much for the furnace. When he knew I wasn't going to buy the furnace he said I might have to red tag the furnace, "I might just pull out all these wires before I leave" . After he left, I called a local guy in West Homestead. He came out. Cleaned out the 3 burners---took 2 hours. Said everything is great. My problem was I never had it cleaned and I had alot of carbon build-up. He charged me 140.00! If I need a new furnace I'll call Howard Moore. Great "service' from them. I would never recommend Gillece. Told people at work about them --they had nothing good to say either.

Read full review of Gillece Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
11:28 pm EST

Gillece Services Poor service

On one occasion we had Gillece come out to clear a clogged sewer. They ran a snake, which broke, and said I needed to have the whole sewer replaced at a cost of $10, 500. Incidently, the snake that broke was left in my sewer. I contacted another company who cleared the clog for less that $100.00 including getting the broken snake out. And we've not had any problems for two years now.

*** me, should have learned the first time. Contacted Gillece to repair our furnace. Ended up buying one from them. It was installed poorly, leaving a 3 inch gap around the base of the furnace. A new base was ordered and and finally fixed properly. Since then we've had the thermostat replaced and a gas regulator replaced. The tech said there was too much gas being allowed through the system causing it to over heat and the fan to continue to run even though the burners were not lit. No wonder I haven't experienced the reduction in my gas bill they promised.

Absolutely, steer clear of this company or just send me the money you are going to throw away anyhow.

Read full review of Gillece Services
Hide full review
ComplaintsBoard
P
9:17 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gillece Services price gouging, deceptive practices

I called Gillece about a clogged tub. The "technician" arrived fairly quickly and did an inspection of the access area to the tub, which is a rectangular opening cut in the wall behind the faucet and water valves. He shined his flashlight on the trap and told me immediately that the trap would have to be replaced, and even if he removed the cap on the trap, it would be impossible to get a snake through to remove the clog. After consulting a couple of pricing manuals, he informed me that it would cost $1500 to replace the trap. I told him, "thanks for coming" and escorted him to the door. I called a "regular plumber", who arrived in a couple of hours. It took him about 20 minutes to get the cap off the trap because it was so old, but five minutes later he had the clog cleared with an electric snake. Leave it to "Joe the Plumber" to do the "impossible." Cost me $205.00 on a weekend.
The people at Gillece should be put in jail. I don't know how they sleep at night.

Read full review of Gillece Services and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
Lisa Nolan
Cranberry Township, US
Feb 13, 2011 2:42 pm EST

Totally agree! My husband and I needed our hot water heater fixed the day before the super bowl. We called Gillece mainly because of the advertisements and not knowing who else to call. Long story short, it didn't take the tech long to tell us we needed another hot water heater (which my husband questions now) and gave us a quote for $3, 300! We were able to negotiate down to $2, 900 because I had a competitive quote from a little over a year ago, and his explanation was that prices really went up between last year and this year! I wanted to tell him to go "fly a kite" but left the decision up to my husband who was desperate to get it fixed right away, so we paid it. I really regret our decision and think we're going to file a complaint with the BBB. I'm hearing so many stories like this now on the internet that I can't believe we were sucked into it, but I'm sure we're like so many other people. Take my advice, "DON'T call Gillece!"

ComplaintsBoard
D
12:04 pm EST

Gillece Services Bad from start to finish

We thought we had a 'fixable' issue with our 2 year old furnace. Turns out we were dead wrong. After two attempts and a lot of 'B.S.' technical jargon (resulting in a $139.95 'service' fee & including a water heater service we never even requested)...turned out they still could not identify exactly the solution to the problem. Incidentally, I did present their own company coupon for $30 off 'ANY SERVICE'--which was promptly denied, because that only included services on major installations like 'pumps' (example they gave me, not one I made up). Approx. 3 hours after they left, my furnace began leaking water from the back--dripping at a rate of 3-4 drops a second--all over the basement floor. When we called, their primary focus was the service fee call for them to come out again, $95--which would only be waived if it could be determined that the malfunction was something they did. After much calling back and forth, they declined to come out, informing me that such leakage was 'normal' after such a service. I would have to wait over night and call them again in the morning to report if there was no change. Thankfully, I have no carpeting or flooring around the unit--if this leakage was so 'normal' why did they not explain that to me before they left? One totally 'unhappy' customer. Do not ever use them for your boiler/furnace problems, unless you like being given the run-around & being ripped-offed.

Read full review of Gillece Services
Hide full review
ComplaintsBoard
D
9:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gillece Services Removal of tub fixtures

I contacted Gillece to stop a leaking hot water tap. They did NOT repair the leaking valve, they removed all the plumbing, (Price Pfister brass fixtures), and installed shut off valves. Told me that the fixture could not be repaired (I later found a life time warranty paper for the fixture) and that it would cost $3, 500 to have a new fixture installed. I cancelled the agreement two days later due to the stress of figuring out how to pay for such a high replacement cost and asked for my faucet back. The man at the store (Bob) laughed at me and told me the drivers don't come in on a regular basis and that the faucet was probably scrapped already. WHAT A brass Price Pfister faucet scrapped! I told him he needed to HELP me get a new faucet because NOW my bathroom tub would have to be retrofitted with a new faucet under the new PA regulations! I still have a jacuzzi tub WITHOUT A FAUCET and am not able to get a faucet to fit the opening.

Read full review of Gillece Services and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
G
G
Gillece sucks balls
Pittsburgh, US
Dec 16, 2011 6:02 pm EST

The owner of Gillece plumbing should change the business name to "Githiefs Fraudulant Scam & Rip Off Service"! ALL OF THE SO CALLED "PLUMBERS" WHO ARE EMPLOYED THERE SHOULD BE IN JAIL ALONG WITH THE OWNER OF THIS COMPANY & GET THEIR "PIPES CLEANED" BY "BUBBA"!

D
D
Dontcall Them
Greensburg, US
Aug 29, 2010 8:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I called Gillece for a plumbing problem.
The man who showed up was clueless.
He promised to get back to me once he had checked with others for answers.
He never did get back to me.
Don't waste your time calling these idiots.

C
C
CHIZATCH
Washington, US
Feb 06, 2015 1:49 pm EST

AMEN! IT'S AMAZING THEY STILL EXIST! TOM GILLECE MUST HAVE TOO MUCH MONEY!

M
M
123mnb
Slippery Rock, US
Jan 14, 2015 10:10 am EST
Verified customer This comment was posted by a verified customer. Learn more

2 words RIP OFF!

G
G
Gillece sucks balls
Pittsburgh, US
Dec 16, 2011 6:02 pm EST

the owner of gillece plumbing should be put in jail & get his pipes cleaned by "bubba"!

ComplaintsBoard
B
2:16 pm EDT

Gillece Services Rip off

Gillece was called out and refused to snake the main sewer line. The office stated that the only option was to tear up the driveway to replace 40 feet of pipe for 8 grand excluding the cost to re concrete the driveway. A-1 sewer service came out and did sewer line and all the downspouts for less than 150 The Gillece fielld guy was a decent fellow who said the A-1 fix was a good approach but he is not allowed to sell that service . Fortunately I called a general contractor friend that said Gillece was a scam and that they never give their customers a less expensive option.

Read full review of Gillece Services
Hide full review
ComplaintsBoard
A
1:02 pm EDT

Gillece Services Rip off

In 2010, Gillece dispatched Adam Carson to my home to unclog my sewer pipe. Adam alleged he was the best in the business at getting sewer pipes unclogged. He then pretended, for 20 minutes, to try and get the pipe unclogged before telling me, with feigned disappointment, that my house trap had to be replaced. He refused my requests for him to make further attempts to unclog the pipe, telling me that he was absolutely certain the trap was the problem. He even drew a sewer diagram as part of his sales pitch. Adam quoted me a cost of $10, 362 to replace the house trap and, with the skill of a practiced master, artfully worked into the conversation that Gillece offered financing. The next day, I had Cuccaro Plumbing to the house and their man, Daryl, unclogged the pipe within one hour. Had I paid Gillece $10, 362 to replace the house trap I still would have been left with an inoperable sewer system, i.e., the clog was further down the line. Do not ever call Gillece.

Read full review of Gillece Services
Hide full review
ComplaintsBoard
C
12:37 pm EDT

Gillece Services Overcharges

Gillece Plumbing was called to clear a sewer line which they did for $99. They suggested a free video inspection and then told me that I needed to have the line cleared better with a $2000 jetter service. After paying for that they again suggested a free video inspection and said I needed to remove a wall in my garage, dig up the floor, and spend over $6000 more to replace the sewer line.

I finally said "no more" and the salesman Jeff stayed a long time trying to get me to change my mind with very high pressure sales tactics. He even called a day later with offers for financing.

Here I am a year later with not one single problem with my sewer line. It was probably cleared with the initial $99 snake and I wasted $2000 on the jetter service. I'm glad I wised up and declined the $6000 replacement.

I am disabled and medical expenses take up most of my limited income, which I explained to their salesman. He still pushed for the $6000 repair.

How do these people live with themselves? Elderly, disabled, impoverished, people are of no concern to them.

Read full review of Gillece Services
Hide full review
ComplaintsBoard
O
12:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gillece Services Big Time Major Scam

On Christmas Day, 2008, I found a puddle of water in my basement, around the floor drain. The following day I called Gillece, responding to the ad about the camera that can access your sewer lines. I was told that my main line in the basement was completely clogged (he said he couldn't get the camera through the clog) and that it would require digging up and replacing the lines. His estimate was $3, 600 per day, and he felt it would require five or six days since our basement has no access directly to the outside and all debris would have to be carried out in buckets, etc. My response was "What if a person does not have $20, 000 to spend on a plumbing problem?" and he assured me that the company could help me arrange for a "reverse mortgage" to take care of it. I said that we would have to think it over.
Since he was already here, I asked him for a price to repair a shut off valve that had begun to drip. His estimate was "a little over $500"...to which I answered that I would duct tape the leak instead! (Two days later another plumber repaired the leak for $40, with no service call fee.)

Nineteen months have passed since this incident happened, and we never had the sewer lines dug up and replaced, and we never had another back-up problem. I think it was probably caused somehow by the hard rain that we experienced on Christmas Eve 2008, possible just water getting into the house through the basement walls or around a window and going to the low spot around the floor drian, but there definitely was not a clog in our lines.

We are senior citizens, but we are slow to panic and think everything through carefully, especially when dealing with an unexpected $20, 000 expense. I can certainly envision how many senior citizens would react when told that they could not use their house water, etc., until the "problem is repaired"...they assured us that they would be only too happy to start the repair immediately, so that we would not be inconvenienced any longer than necessary.

Every time I see the commercial on TV I just want to scream!

Read full review of Gillece Services
Hide full review
ComplaintsBoard
Z
5:07 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gillece Services Incrediblyhigh price

The feed pipe to my toilet was leaking. Gillece came and repaired it efficiently and quickly. Unfortunately they also charged me $634.00 for doing so. This was about the same price as i paid for the purchase and installation of a new water heater a couple o years ago. The only parts they replaced were the valve assembly inside the tank and the valve and liner from the wall to the toilet. I normally could have done this myself but after having a stroke my left hand is largely useless and I was not physically able to do the work. Being a senior citizen and having only one toilet in the house I was in no position to tell them to go away, pay the $65.00 service call fee and probably still get gouged by some other crooks.

Read full review of Gillece Services and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
lvmurmaid
Las Vegas, US
Aug 05, 2010 5:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am so sorry to hear about you getting ripped off like that! If I were your neighbor I would have just asked that you pay for parts and my charge would have only been a 12 pack of beer! Raised in the Midwest where they taught us how to be a friend and neighbor first! I would suggest that you contact the Better Business in your area or your local senior center where they can maybe can help you out or lead you in the right direction. Make sure you save you receipt...it should have all the parts listed and time it took to fix the toilet. If you still have the guys names that would help also. Call the company also and tell them you feel you were ripped off and will be contacting legal aid for seniors regarding this matter! Watch em jump them. If all else fails if you have a "problem solvers" segment on your local news channel they will jump at the opportunity to help esp. a senior with a disability! God Bless! I will have a beer for you this evening here in Vegas!

ComplaintsBoard
D
6:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gillece Services high pricing

I was out of town and my wife had to call a plumber to fix a dripping faucet handle in the bathroom. While gillece was at the house my wife had also asked the man to check 2 other faucets that were also starting to leak. She was told that the total cost to fix the 3 dripping faucets would be $2, 200.00 because everything would have to be changed including the pipe behind the wall in the bathroom. She paid the 65.00 fee for gillece to come to the house and then sent them on their way. When I got home I replaced the rubber seal on all 3 faucets myself ( which did fix the problem) for less than $6.oo. Please think of this before you would ever consider calling gillece for any plumbing repairs.

Read full review of Gillece Services and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
SOUTH PARKTAKEN
South Park, US
Sep 18, 2012 2:53 pm EDT

WE CALLED GILLECE FOR A CLOGED TOILET AND THIS WAS ON SATURDAY NIGHT, THEY CAME AND SAID THEY COULD GET OUR TOILET UP AND RUNNING THAT NIGHT, BUT WOULD HAVE TO COME BACK THE NEXT DAY FOR OTHER REPAIRS . THEY SAID IT WAS NOT PLUMBED THE RIGHT WAY TO START! WHAT DO WE KNOW ?. THEY WORKED ALL DAY SUNDAY AND SAID IT WAS UP TO CODE, OK .WE PAID A VERY HIGH PRICE FOR A CLOGED TOILET, FOR A LITTLE PIPE AND MATERIAL, WE PAID 5, 493.75 . WE WERE TAKEN FOR A RIDE, AND THEN THEY DID A VIDEO OF THE OUT SIDE DRAIN AND SHOW ME A CLOG IN THE PIPE AND WANTED TO CHARGER US ANOTHER FEE OF OVER 6, 000.00 TO DIG UP THE PIPE AND REPLACE IT TO THE SEWER . I CANCELLED THAT, TAKE US ONCE, BUT NOT TWICE .

R
R
rag88
Washington, US
Jun 14, 2012 1:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It was a shamed but we fell for Gillece pricing. Of course, when you have some kind of problem like sewer clogged and helpless when this happened because you can't used any water, otherwise it will flow on your basement, all you can think about is to get it done. When they got the work done, we realized that the price they quoted us was not worth the work they did...Why is this business still exist if this people are gougingtheir customers. Can someone do something about this?

ComplaintsBoard
K
7:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Gillece Services gillece

I was a customer of Gillece on June 22nd. Adam came out to attempt to fix a problem we were having. I tried to explain the problem but he kept interrupting me. I told him I didn't think we were on the same page because he wouldn't listen to the problem we were having. I'm sure he will remember our conversation if you ask him. Well not surprising after we spent $351.07 the problem was not fixed. Even though I specifically asked for Adam not to come back he was sent back to my house. Once again he couldn't understand what the problem was and continued to talk over me. While at my house he took personal calls and was arguing with someone from Gillece about his paycheck. The whole thing was really unprofessional. After Adam couldn't figure it out he called his manager. His manager came out and told us we needed to buy a whole new air conditioner and a furnace which would come to $10, 000. Obviously after our initial experience with Gillece we called another company to get a second opinion and spent an additional $95.00 for a technician to come out. They were able to do the whole thing for $5400. I contacted Gillece to get some of my money back. Adam did an unnecessary acid wash on the AC unit. Why was that necessary if we are told by the SAME company we needed a whole new unit. I didn't expect all of my money back. I would pay for the tech visit and the refrigerant. All I want is $151.07 back for the acid wash. It took two weeks of me calling almost every other day to get answer. I was told no I wouldn't get anything back. I asked who made that decision and I would like to speak with him. I was then told there wasn't any one specific person that made it. A "board" made the decision and there was no one I could speak to. How unprofessional is that? I wasn't surprised to see all the complaints all over the internet and the fact they have 141 complaints lodged against them with the Better Business Bureau and that they received an F grading from them.

Read full review of Gillece Services and 4 comments
Hide full review
4 comments
Add a comment
H
H
Hong
, US
Jan 25, 2011 12:41 pm EST

My Carrier furnace broke down late in the day on a cold, snowy January afternoon. I called Gillece and the repairman came about 8 pm. He diagnosed the problem as a faulty ignitor. He had the part in his truck and said it would cost $575 (over and above the $95 service call). I know little about furnaces, but enough to know that $575 was completely beyond the realm of sanity. Since the house was cold and I wasn't going to go without heat for the night I told him to repair it. While he was doing so, I checked on the internet and found two ignitors from Carrier - one for $199 and one for $69 (I wasn't sure which one I needed). I printed the information out and took it downstairs to the repairman, who was just finishing. He knew I'd caught them in the act of gouging me, so he took the information I'd printed out to the truck and called in to Gileece Headquarters. The guy there told him to take $175 off. I told him $400 was still completely unacceptable and that I would take it up with Gillece management in the morning. The following day I tried to reach the regional sales manager at Gillece and his flunky, Celeste, intercepted the call. I explaned everything to her - she was extremely defensive, rude and abrasive with me and wouldn't put me through to her boss. I ended up hanging up on her. I found the correct ignitor (it was the $69) one at a local place, Climate Systems. I was able to take the Golden Gillece $475 ignitor off and replace it with mine in 10 minutes, and the furnace works fine. As for the Gillece ignitor, I'm going to mail it back to Tom Gillece and tell him to stick it up his ***.

C
C
Coeur
, US
Apr 23, 2012 3:52 am EDT

Got taken also- had a dripping faucet- tried to fix myself- got worse- couldn't take another day off work-NEVER will call them again- feel like such a idiot...
ashamed to even tell anyone what i paid for the new faucet & valves

G
G
Gina McGuire
, US
Sep 12, 2010 10:25 am EDT

Yesterday, Gillece came to my house to snake my sewer line. I was told my whole line needed replaced, he stated with a discount they would try to keep the price below $20, 000, yes, you read it right $20, 000! The plumber knew that my husband was out of town and would not be home for 10 days, he also knew that I was unable to talk to my husband because he had no phone reception ( he is in Colorado mountains). Thank God I did not sign a contract and told him I needed to speek to my husband first!

L
L
LMarieB
McMurray, US
Jul 12, 2010 12:54 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I do not understand how they can remain in business. Seriously, so many complaints and they are still in business. Does the BBB just give ratings or do they act upon the complaints they receive? This really is criminal. This plumbing company has a license to steal. Can somebody stop them?

ComplaintsBoard
I
9:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gillece Services Theives

I am adding my two cents to the already hundreds of complaints that are out here regarding this company. Their prices are outrageously high, but they don't stop there. When they are just about done working, they purposely cause another leak or other issue, which you have no other choice but to pay their outrageous fees again in order to repair what they broke because there is water gushing out all over your house. Don't bother calling them. You will never reach a manager, and the Complaint Department is a joke. "C" is extremely rude. She talks over you, doesn't listen and hangs up on you. I filed a complaint with the BBB and asked that they refund the additional fees they charged me to repair the leak they caused and to refund my fee for the Gold membership because I will not be using them again. Miraculously they replied to the BBB the very next day! Their response was typical and generic. Fees were reviewed, found to be appropriate, we do not price gouge, customer signed and accepted the estimate... blah, blah, blah. Their resolution to my complaint: they'll be happy to cancel my membership but I will owe them additional money to make up for the discounts I received as a Gold member! The response NEVER addressed the refund I asked regarding the leaks they caused - never even mentioned them. They are insane crooks! Do not ever call this company unless you are super rich and have money to throw away. I had the rare opportunity to actually meet an ex employee in the plumbing isle at a hardware store (I was pricing the valves they installed) and he openly stated they are instructed to cause additional issues in the customer's home and they get a portion of the money they make. Needless to say, that's why he's an "ex" employee. They are involved in a law suit for cybersquatting and have over 180 domain names directed to their website. They have an F rating with the BBB and 137 (now 138) complaints. I had a lot of work done to my house in a short period of time and never had a problem. I got too confident with this one and didn't do my homework, which I always do. Learned my lesson the expensive way. That's ok. They can keep my money and use it to pay for their legal fees on their law suit. At least I can sleep at night with a clear conscious.

Read full review of Gillece Services and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
L
L
LadyJane
Corry, US
Jan 18, 2011 4:29 pm EST
Verified customer This comment was posted by a verified customer. Learn more

They are price gougers to the core, and find any way they can to snake money from you. They ALL belong in jail for consumer fraud and taking advantage of unassuming homeowners. Tried to scam us out of $6, 000 for a new sewer pipe because it had roots in it. Come to find roots are common and treatable for pennies a year. Had NOTHING to back up the claim that our pipe was bad because a few roots came out on the drain snake. They are a shameless, horrible company. It is only a matter of time before a class action lawsuit goes against them.

ComplaintsBoard
E
10:36 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gillece Services Excessive charges

Gillece Plumbing charged us $954 for less than an hours work. We just wanted 3 toilets reset and they lied to my wife and told her there was a leaky bathtub faucet that was damaging the inside of the wall and could affect the ceiling below. They quoted a price in the $800's that didn't seem too unreasonable for what they could encounter, but they ended up only replacing the tub faucet and resetting the toilet. They did not itemize the bill and answered out complaint that "this is the standard charge". It is amazing they can continue to exist with this business model. Pass the word "Avoid Gillece!"

Read full review of Gillece Services and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
P
P
pressure219
Pittsburgh, US
Jan 25, 2012 6:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Who Gillece? Scamming people? I wish people were suprised.

R
R
Rumpled
Pittsburgh, US
Jun 27, 2011 2:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Gillece offers an HVAC "standard" check for $19.99, but if you want the unit cleaned, it's $89.99. My unit hadn't been checked for a few years, so I went with the $89.99. When they finished, they presented me with a list of problems. I had 3 options: new unit (they told me since my unit was over 15 years old...I told them check again, it's only 6 years old) for about $7000, an acid wash for $550 (no warranty), or an acid wash, replace the motor, fan blades, and capacitor, with warranty for $1900. I was concerned about the unit, so I went for the $1900. They were done in 5 minutes. A friend later told me the parts probably cost about $200, and he could easily have done the work. While the techs were there, they "kindly" noticed that some of my pipe valves were corroding, and sent a plumber the next day. He wanted the $65 service fee, I told him no way. He called his manager, who said it was OK to waive it. Then after checking the valves and consulting his plumber's manual, he quoted me the "good customer" price of $1200 to replace 3 valves. I said "you've got to be joking" and told him to leave. The manager was supposed to call me with a better price, but never did. In the meantime, my dear friend checked the valves, said it looked like some surface corrosion, scrubbed it off with vinegar and a scouring pad, coated with Vaseline, and they work just fine. Moral of the story...don't ever call Gillece. If you do have the misfortune of getting a quote from them, show them the door quickly.

ComplaintsBoard
U
6:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Gillece Services Awful Customer Service

I called Gillece to set up an appointment to have my air conditioning unit looked at. I set a time later in the day, 4:00, so that I would only have to miss some work. At 5:35 still no call from the technician so I called them and was told that there was not even a technician in my area. When I asked well will one be out for my confirmed appointment, for which I received an email as well as verbal confirmation of, the dispatcher said I don't know and really didn't even seem to care.

I cancelled the appointment and called another local provider.

Awful experience and they didn't even make it to my house! Don't call Gillece!

Read full review of Gillece Services
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Gillece Services customer service

Phone number

+1 (412) 888-0010

Website

gillece.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Gillece Services?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Gillece Services Customer Service. Initial Gillece Services complaints should be directed to their team directly. You can find contact details for Gillece Services above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Gillece Services. Discuss the issues you have had with Gillece Services and work with their customer service team to find a resolution.