Menu
Bishop Plumbing, Heating and Cooling Customer Service Phone, Email, Contacts
Bishop Plumbing, Heating and Cooling
reviews & complaints

Bishop Plumbing, Heating and Cooling
reviews & complaints

Bishop Plumbing, Heating and Cooling Complaints Summary

7 Resolved
4 Unresolved
Our verdict: With a good resolution rate, Bishop Plumbing, Heating and Cooling generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
File a complaint
Write a review
Verified
The authenticity of the customer service contact information for Bishop Plumbing, Heating and Cooling has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Bishop Plumbing, Heating and Cooling. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

Bishop Plumbing, Heating and Cooling complaints 11

Sort by:

Newest Bishop Plumbing, Heating and Cooling reviews & complaints

ComplaintsBoard
K
12:09 am EDT

Bishop Plumbing, Heating and Cooling Plumbing

Bishop plumping was contracted under our home warranty for an emergency plumbing issue. They couldn’t come out for 24 hours, despite it being an emergency and our house being without water. They left after two hours of banging on the pipes without finishing the job, due to a “bigger emergency” (they said someone had a hole punched through a shower wall.) They said they would return the next afternoon, which meant we’d be without water for 48 hours. I called a more professional company who cleaned up their shoddy half-finished job and said Bishop turned a simple fix into a worse issue by cutting the water line/pipe, which was completely unnecessary. Do not use Bishop Plumbing.

Read full review of Bishop Plumbing, Heating and Cooling
Hide full review
ComplaintsBoard
D
8:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bishop Plumbing, Heating and Cooling Fake online reviews!!! Stay away!!!

Please read - stay away! Fake positive reviews! Please look through yelp first! My elderly mother reached out to bishop after her heater stopped working. This was the first time that she tried to do something on her own since my father passed away. They charged her $1400 for a bandaid repair - not bad for not even a full day's worth of work, right? I tried to give bishop the benefit of the doubt by reaching out to them, after my mother called me in tears, in hopes of working something out. I thought that they would have some human decency. After calling multiple times without any help I decided to send an email to the owner brian wilk, as a last resort. I finally get an email from their vp kristina curran. I cannot believe the cold-hearted response that I ended up receiving from her. Kristina did not even have the decency to pick up the phone to call me back in order to discuss this with me, instead she cowardly chose to write an insensitive response via email after I expressed to her employee gina how poorly my mother was treated by their other employee brian. Kristina responded as if I should be extremely grateful for the fact that bishop sent brian back over to my elderly mother's home to then have him get extremely aggressive and yell at her in order to intimidate her after she just spent $1400.00 for a repair on a heater that only lasted for 2 hours, to then end up sitting in the cold, without heat, for close to a week. But even though there is a language barrier and english is not her first language, my mother signed a contract so who cares it is not their problem.

How does a heating company not offer any warranty on their repairs, especially after 2 hours? And how do they not have 24 hour emergency service during the winter? When I called bishop I was told that they do not have anyone to send out during an emergency. Liars! Yet their listing on google shows that they are open 24 hours. It is very clear that bishop does not care about their customers once payment is received. How heartbreaking that they left a senior citizen in the cold, without a care, in the middle of winter!

I can honestly say that I have never dealt with a company as morally corrupt as this. They are supposed to be professionals. Their technician brian should have had the proper training to know when he needs to deem something as beyond repairable. He should have never tried to do a repair on a unit that he, as a professional, knew from the start that he himself could not repair or that it would only act as a temporary bandaid (especially if he needed to invest "20 hours" as their vp claimed). Absolutely absurd and such a joke! Bishop, nor brian their tech, invested anywhere near 20 hours of work.

Then after their horrible attempt at a repair they then tried to tell my mother a new heater would be 7k. They say that the pricing is due to them being licensed, insured and bonded. I contacted two other local companies (both licensed, insured, and bonded as well - one with over 30+ years of experience) yet bishop quoted my mother more than double their price.

All of this coincides with the reviews that I have read online claiming how bishop takes advantage of people by grossly overcharging them. They get customers locked in by not only charging a dispatch fee but then adding a ridiculously high diagnostic fee so that they get backed into a corner and just end up using them versus losing out on over $400.00.

After speaking with the state, and the city of des plaines, both mentioned that this is not the first complaint and that they have received numerous complaints about bishop regarding similar issues as mine throughout the years. Which makes me question how a company with a track record like theirs gets the state to continue to renew their license year after year.

My siblings and I found a great company down the street from bishop who charged just under 3k for a brand new heater. They couldn't believe the amount that my mother was charged for an attempt of a repair that should have never been done in the first place.

Read full review of Bishop Plumbing, Heating and Cooling
Hide full review
ComplaintsBoard
J
12:59 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bishop Plumbing, Heating and Cooling overcharge

Bryan Helser from Bishop Plumbing came to our home to clear a blocked shower drain. He quoted us a price of $559.00. We foolishly agreed to the price because we don't know anything about plumbing and assumed it was a bigger job than we anticipated. It took Mr. Helser less than 45 minutes to rod the drain and we felt the charges were excessive. That is when the strong arm tactics were applied and he insisted we pay right then and there before he would leave because we agreed to the price before the job was started. We feel their approach is unethical and fraudulent. Stay away.

Read full review of Bishop Plumbing, Heating and Cooling and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
bfishman
, IL
Jul 10, 2014 7:12 am EDT

The owner is too good natured, i therefore don't trust him entirely.

Is Bishop Plumbing, Heating and Cooling legit?

Our verdict: Bishop Plumbing, Heating and Cooling has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Bishop Plumbing, Heating and Cooling's position as a benchmark of trust and quality within its industry. Users and clients of Bishop Plumbing, Heating and Cooling can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Bishop Plumbing, Heating and Cooling earns 100% level of Trustworthiness

Perfect Trust Endorsement: Bishop Plumbing, Heating and Cooling achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Bishop Plumbing, Heating and Cooling. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bishop Plumbing, Heating and Cooling has claimed the domain name for bishopplumbing.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Bishopplumbing.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Bishop Plumbing, Heating and Cooling website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Bishopplumbing.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Bishopplumbing.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Bishop Plumbing, Heating and Cooling.

However ComplaintsBoard has detected that:

  • Bishop Plumbing, Heating and Cooling protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Bishop Plumbing, Heating and Cooling has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
I
11:09 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bishop Plumbing, Heating and Cooling Incribly high fees and fraudulant billing

In Sep of this year, I needed to have a kitchen sink drain rodded. Based on a referral, I contacted Bishop Plumbing to have the work performed. In two separate phone calls, I tried to get the service rep to give me some idea as to what they charged for that job, but was rebuffed both times, saying that they don’t do quotes over the phone. Two years ago, I had the same exact job done by Jespersen Plumbing Contractors at another site. They charged $106/hr for 2.5 hrs plus materials for a total of $310.00
When the Bishop service man arrived, on 9/21/12, he informed me that they don’t charge by the hour, but by the task, and each task is a separate charge. He said that the charge to rod the drain was $594.00. I thought that this was an incredibly high amount, but as I was leaving on an extended trip shortly, and had to get the drain cleared, I agreed to that fee.
The task consists of removing the P Trap, a small U-shaped pipe, rodding the drain pipes, and replacing the P-Trap. The service man broke the P-Trap when he removed it. After he completed the rodding, he informed me that replacing a new P-Trap pie was a separate task for which the charge is $330.00!. At that point, what choice did I have? If I had said NO, he would have left me with an open drain. So again, I agreed. When he was done, I told him I wanted to pay half the $925.00 charge and discuss this whole thing with management. He called and agreed to that. Can you believe they charged me $925.00 to rod a kitchen drain?
My complaint is two-fold. One, the charges are INCREDIBLY EXCESSIVE as compared to what others would charge. Two, I have been charged for 2 tasks when only one was performed. The task of rodding requires removing the P-Trap, rodding the pipes, and replacing the P-Trap. Just because a different pipe was used, should not make it a separate task. I should be paying for one task, and it is dubious as to who should be paying for the pipe broken by the service man.
I have since spoken with a Customer service rep, the Operations Mgr, and the Vice President, none of whom have offered any significant relief to this issue. I have asked to speak to the owner but have been told that he is not available. The company line here is that everything they did was LEGAL, and I should have no complaints. They are VERY defensive about this and I can certainly understand why!
In doing follow up research, I have found that the BBB of Illinois has received 39 complaints for these EXACT practices, in the past 3 yrs alone.
Although they may run their business legally, their practices are deceptive, and their charges are WAY out of line of the hourly rates and fees charged by their competition. I honestly feel that the $450.00 I have already paid is more than sufficient for the work performed. James J. Lomonaco

Read full review of Bishop Plumbing, Heating and Cooling
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
U
7:40 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bishop Plumbing, Heating and Cooling Unprofessional

AVOID THIS COMPANY! We had an emergency plumbing situation that cost $9000. The one good thing we can say is that the plumbers that came to do the fix were nice and courteous. However, they did not have our job inspected. We spent several days working with the city inspector and they were possibly going to have to dig up our yard again to see the job. Bishop Plumbing has lied throughout the inspection process. When they have tried to be contacted to resolve the issue, they won't return the phone calls or emails. When we finally reached Brian by phone to try to explain why we would not use the company again, he spoke over us, gave many excuses (which are not true), and became unprofessional. He then hung up on us. That is the type of service you get for $9000.

Read full review of Bishop Plumbing, Heating and Cooling
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
8:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bishop Plumbing, Heating and Cooling Ripoff-Overpriced-Sales Tacticx

I can't agree more with the other NEGATIVE reviews I've read about BISHOP PLUMBING. I called them to check my hot water heater as the water wasn't hot...just lukewarm. All I got for $79.95 was a series of quotes: $343.50 to do a "minor diagnostic"...any parts needed would be an EXTRA charge; if it was the shower valve, it would cost $530.90; if the water heater needed to be replaced, the cost would be $1732.25; to remove the old and bring in a new water heater would cost $240.00; replacing the upper and lower elements would cost $945.50!

All quotes had these mysterious code numbers and letters. I had the salesman (he said he was a licensed plumber) leave as I told him his prices were way too high. Yes, the "plumber" was neat and clean and the trucks are clean and look very professional, but this company is a RIPOFF. BEWARE...

I called another plumber, he was here within an hour, he did a COMPLETE diagnostic and determined that NOTHING WAS WRONG, it just needed to be set at a higher temperature. He checked both elements and thermostats. The TOTAL cost (INCLUDING the complete diagnostic) was $89.00 and he accepted a $25 coupon (from the phone book) for a final cost of $64.00! This plumber told me to replace an element would run $125.00 and the second element would be less. Call someone else other than Bishop. I called HERITAGE PLUMBING CO in Hoffman Estates and HIGHLY recommend them.

I wrote a letter to Bishop to complain about the $79.95 fee to provide estimates and I was told they would not make any adjustment. In fact, the lady was argumentative to boot when she did call in response to my letter of complaint.

There are many other reputable and honest plumbers trying to make an honest living. AVOID Bishop Plumbing...

Read full review of Bishop Plumbing, Heating and Cooling
Hide full review
ComplaintsBoard
B
5:20 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bishop Plumbing, Heating and Cooling Ripoff

Incredible rip off. They will refuse to quote a rough estimate, even for a standard job. A toilet install, faucet, etc, should be pretty much the same. I completely understand if they arrive and there are circumstances which may add to the price, but they can tell you that before they start the job. The price they quote you, once they arrive, is RIDICULOUS! Being at the high end of a range in a market is one thing, but this is in the extortionate range. If you refuse, they will tell you that you owe them $79.95 for coming out, despite not doing any work at all. Find a plumber who will be honest with you and provide a no-charge estimate. Even if they are higher priced, you'll save a lot of aggravation.

Read full review of Bishop Plumbing, Heating and Cooling and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
R
R
rsmith21
, US
Apr 18, 2017 8:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

An overpriced and dishonest company that puts customers last. Service fees commonly include travel cost and a basic inspection/diagnosis of the problem to estimate the repair cost. Their $79.95 only includes travel and an inflated worst case quote for doing the work. Before beginning the work the plumber was informed the sewage ejector pump was not much over one year old and debris was likely clogging the float. Recognizing an opportunity to make a killing because the sewer pit had overflowed onto the floor, the plumber quoted $366 to spend about 45 minutes (confirmed by recorded cell phone conversations) to raise a plastic lid, remove debris preventing the float from rising and removing floating debris. The honest plumber I would have used if he wasn't booked solid informed me he charges $150 to clean a sewer pit. When searching for a plumber, I found coupons on the Bishop website and was informed to call about using the Home Inspection Special for $149 which included "Sump or ejector pump inspection" and 7 other inspections that I didn't need. When I called to use the coupon I was informed I needed to arrange the inspection in advance but the website or plumber didn't mention any qualification on when the coupon needed to be presented. The Bishop rep also said the plumber did a diagnostic, not an inspection. Websites such as Mr. Rooter Plumbing correctly equate inspecting and diagnosing problems. I accurately provided the diagnosis (clogged float) before the service was started. Inspection and cleaning was the only service provided at an equivalent hourly rate of $488. I selected this company based on using the coupon, which is clearly false advertising. The large volume of negative reviews suggest this company is a public nuisance.

R
R
REZinAH
Arlington Heights, US
Mar 27, 2012 10:33 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Looks like I got off cheap...just $79.95 for them to write quotes and NOT DO A THING! STAY AWAY FROM BISHOP PLUMBING...

S
S
Sadsap
Arlington Heights, US
Mar 27, 2012 9:08 am EDT

This company has a D with Angies List and C- with the BBB. Read the reports. THis company operates very suspiciosly with high pressure tactics and pricing...In June 2011 I called them to do a tub rod on my 2nd floor. THe initial cost was $594. WOW. Maybe thats the going rate. I signed to it. He tried for 45min. Tech stated he couldnt unrod it. He started snooping around and decided he had to see the pipes under the bathroom. For an addtional $415 he would open my ceiling to check pipes. Well..I am into it for $594...I have 45 year old house and thinking it must be a big issue. I agree. Then he claims piping is not code and appeared to be leaking and would remove and try to unclog from there etc. and it will require a 2 man crew...roughly $1150 more...I decided that he may as well replace all the old piping now that he opened the ceiling and he quaoted $2124 for that. I gave a dep they would be back in a few days. Well..in the mean time I spoke to my friend who uses a plumber for his buildings. He was SHOCKED and said I was being ripped off and had me call his plumber. THe other plumber came out and rodded the tub for $155! I was so ripped off. I demanded an explanation from the mgr. I wanted my deposit back and a refund. WHat I didnt realize is that when I authorized the newer work from Bishop, I initialed some waivers. Did you know if you sign a contract in your home you have a few days to cancel(read your Illinois rights) This is suppose to be verbally explained to you. The tech never explained a thing and I initialled my rights away...OMG!...how horrible these people are. I told them they better cancel the new work order. THey said they could since it hadnt started yet. See they claim that everything is one flat fee...but really, every litted dtail is a separate contract for work. So rodding attempt was one, openening my ceiling was another. But since the work for coming back was separate...I could cancel that. I was out $1019 for NOTHING FIXED by BIshop and a hole in my ceiling!. I feel like the purposely claimed I had a bigger problem.PS my pipes were NOT LEAKING...we watched it for days and nothing leaked. Then the mger claimed that he would not refund me because his tech did do labor...so they count the labor, not the completion of the work. I told them they better refund me and sign something they wont enforce the new work order. The office woman (I think DIane) claimed I threatened her. I never got my $595 or $415 back, just the deposit for new work..Well after this HORRIBLE expierence and fear of them...I started reading BBB and paid to go on Angies LIst...and wow...all the complaints are Identical to mine...even to the point were angry customers are accused of threatening them when it is pointed out that Bishop ripped them off. I also filed a complaint with the bbb and the Illinois agency that overseas plumbers. That agency rep seemed sympathetic and even stated that Bishop was known for this and he had many complaints about them so he told me to send all my paperwork. I told this agency rep I signed my rights away but he said to send it in anyway. I followed up and called the Il agency rep about 5x. He never responed. I cannot believe this agency hasnt shut them down. Seems consumers have no recourse. I also paid another $250 to have my drywall repaired. HORRIBLE HORRIBLE HORRIBLE RIP OFF ARTISTS. Yelp and other reviews show them with 4 and 5 stars. Note there are lots of negative reports in there and then every other one or so there is a 5 star rating with a very generic they are great. Surely planted by the company to offset the real reviews...BEWARE...

R
R
REZinAH
Arlington Heights, US
Feb 27, 2012 7:43 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I can't agree more. I called BISHOP PLUMBING out to check my hot water heater as the water wasn't hot...just lukewarm. All I got for $79.95 was a series of quotes: $343.50 to do a "minor diagnostic"...any parts needed would be an EXTRA charge; if it was the shower valve, it would cost $530.90; if the water heater needed to be replaced, the cost would be $1732.25; to remove the old and bring in a new water heater would cost $240.00; replacing the upper and lower elements would cost $945.50! All quotes had these mysterious code numbers and letters. Well, I had the salesman (he said he was a licensed plumber) leave as I told him his prices were way too high. I called another plumber, he was here within an hour, he did a COMPLETE diagnostic and determined that NOTHING WAS WRONG, it just needed to be set at a higher temperature. The TOTAL cost was $89.00 and he accepted a $25 coupon for a final cost of $64.00! This plumber told me to replace an element would run $125.00 and the second element would be less. Call someone else other than Bishop. I called HERITAGE PLUMBING CO in Hoffman Estates and HIGHLY recommend them.

ComplaintsBoard
N
5:53 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bishop Plumbing, Heating and Cooling RIPOFF DIAGNOSIS and BILLING PRACTICES

Knowing nothing about plumbing, had Bishop come in to rod a tub. Their charge $594...though steep, maybe the going rate these days.Both tubs in two bathrooms are backed up. We agree. After 45 minutes of trying to rod, tech says that he can only go so far, showing bent rod heads. He then says he has to see the piping which involves cutting a hole in ceiling below those bathrooms. He shows another book cost of $415...OMG...what is the problem. We stupidly agree, he uses a flashlight and states that we have illegal piping...probably where the clog is stuck. Will need two guys to come on another day to undo the pipes, unclog and refit with updated piping...another $1500. We stupidly agree to addtional work...plus we added a few things since the ceiling is now open. We didnt read..stupid stupid stupid. We were inhurry to get to a kids game and signed and initalled paperwork. After telling a neighbor.shocked he referred us to his licensed plumber who then comes out and successfuly rods for $150. Now we are feeling scammed and ripped off. So we call and speak to Brian who explains that his attempt/labor still costs that $1009. So basically Bishop doesnt charge by the job as stated by their advertising with no funny business...they charge by the labor regardless of success. UNBELIEVABLE. Now reading my paperwork more, realize they write "attempt"...tricky word...also I apparently signed away all my consumer rights to cancel..a nice little consumer protection right that consumers have...cooling period of a few business days (accept in emergency) to cancel a job by a contractor who comes in your home to protect you against pressure tactics. Bishop has a nice litte waiver that basically waives your rights...companies are suppose to verbally tell you about your rights...I didnt know about this...but stupidly initialed areas that state they did verbally tell me. I discuss this issue with Brian about style of billing, unecssary work and not being told waiver. He tries to explain their waiver to cancel consumer rights is to protect him against unscrupulous consumers when they come out to do an emergency job...we didnt have an emergency job... After researching this consumer protection right...it is already built in to cover companies in the event of emergencies...so they hope stupid, trusting home owners dont read all their little legal details and ask you to inital here and here and here...and then you are screwed because you were an idiot to trust these scammers.They dont care..they believe they are justified in their cost...but I of course cancel the addtional so called work of $1500. After researching a bit more on this company..realize BBB has many similar scenario complaints as does Angies list. Try to complain to the divisions that handle plumbers...goverment agency doesnt care either...they tell you to send in your complaint and they never respond or return your calls...so really you are just screwed.

Read full review of Bishop Plumbing, Heating and Cooling
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
5:12 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Bishop Plumbing, Heating and Cooling Unprofessional - Gross Over Charge

Terrible company w/terrible people. STAY AWAY FROM THIS COMPANY -
They charged us $600+ for fixing a leaky bathtub faucet. It was described to us as 'you need the valves rebuilt'. In actuality, he plumber Brock Dullum (incompetent) replaced two washers in 1 hour.
To add insult to injury, he didn't even clean out the faucet aerators in the various sinks after he had shut off the water main. He left us with little water pressure in the sinks, I had to fix this myself.

DO YOURSELF A FAVOR, CALL ANYONE ELSE EXCEPT THIS COMPANY - DIANE AND BRIAN ARE THE WORST CUSTOMER SERVICE PEOPLE YOU WILL EVER COME ACROSS. STAY AWAY

Read full review of Bishop Plumbing, Heating and Cooling
Hide full review
ComplaintsBoard
M
1:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bishop Plumbing, Heating and Cooling Over charge people

We called Bishop Plumbing because we had heard that they have done business in our building before and I thought it would be easier just to have them hook up our new sink and faucet. No major concerns of leaks when you have a pro do the work. The new sink was in the same location as the old one, so everything was right there under the sink. When we called, they said that there would be an 80 dollar charge to come out if we didn’t have them do the work (not totally out of line but not totally happy with it in case we decided not to with them). They arrived and looked over the work and gave us a cost. This cost would be a final charge, no matter how long it would take to complete. I was amazed with the figures given to me that I could only start to laugh right there asking what kind of hourly rates are they charging more than $400.00 a hour?

These are the costs, hand written on my copy of the paperwork
Install customer supplied faucet $533.00
Install 1-1/2” chrome trap $222.80
Install 1-1/2” waste arm $194.45
Shut off water and install angle stop on cold water side $366.45

These charges add up to $1316.70 but he told me it was going to be just over $1500.00. I’m not sure how he came to that figure maybe taxes. When he asked if I was concerned with the price and I said yes, he called for a price reduction. The new total cost was about $200.00 less.

I am in the trades as well; I thought that the prices given to us were a total rip off. All I could think about was the fact that some people would just pay this amount. We did not have them do any work so I can’t talk to the quality of the work.

I went to the local hardware store and bought the parts needed to hook up the drain and strainers for the sink. The total cost was $58.00. Including the time to get the parts I was completed in 2.5 hours with everything including the faucet (no extra parts needed). The only thing I did not do is shut off the water to install a new angle stop.

Beware of prices given you to do work. Always get more than one quote before you give the approval to begin, if it is not an emergency there is no harm in that as long as it is compared apples to apples.

Read full review of Bishop Plumbing, Heating and Cooling
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
9:44 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bishop Plumbing, Heating and Cooling prices and selling pressure

I once read that you can tell the true character of a person by the way they treat children and the elderly, well you don't want to subject your old mother or father to Bishop Plumbing. They came out when my mother's plumbing temporarily froze and wanted $4000 to remedy the situation. She had already paid $179 just to have them come out which was charged to her credit card over the phone prior to them coming. Okay, she agreed to that.

If you don't want to read all of this, I will tell you right now that two nonprofessionals with a heat gun fixed the problem!

When she got the addition quote for $4000, she called me and I spoke to the plumber, Joe, on the phone and told him it was ridiculously high. He said that he had to get two ice breakers, one he had with him, and the other he said which he wasn't sure he could locate and we would be lucky to get over to the site. I told him I wanted to make some phone calls for some additional quotes and information and would call him back within 15 minutes and in the meantime he could see if he could locate this ice breaker. For those of you who may not be familar an ice breaker is a machine that transmits electrical currents similiar to a battery cable. Ask what the dangers are in using this because I was told by someone else that the pipes can crack and if the meter is not disconnected properly, it can be damaged.

I called Joe within the time period I mentioned and lo and behold, he tells me that he is setting up ice breaker! Amazing not only because neither I nor my mother told him to go ahead, but he found one at the office and managed to get it there and off the truck even though his office is more than 15 minutes away. Keep in mind that I had asked my mother NOT to sign anything and she hadn't at that point. She also told me later that no machines or cables had been brought into the house and nothing was set up outside.

I reminded him that we had not authorized this job and that I had found someone else to take care of the problem. He then informed me that he wanted $325 for having diagnosed the problem and I asked him to leave the bill with the owner's phone number and I would take care of the following business day. He agreed over the phone then tells my frail, scared 85 year old mother who weighs less than a hundred pound that he can't leave her house without a check! Exact words, he can't leave. Then he demands a check for $660 (double what he told me) and has her initial the invoice that she said he was writing out as he and I talked saying that she agreed to the charges.

You can only imagine the words I hve for him. And guess what --- he did not, I repeat, did not diagnose the problem correctly.

Please, if you have frozen pipes, try a few things first. It's not all that difficult and will save you lots of money.

First, located where the pipes come into the house and wrap them with a heated insulation product that you can buy at the hardware store or if you can't get out, use a hair dryer or a heat gun. If the pipes are in a basement or crawl space, try to get the room warmer even if, as one decent plumber told me, you have to use a fan to draw warm air from one room into the subject room.

If you think you have any exposed pipes outside, make sure you check them! In our case Mr. Joe the Plumber did not check our sump pump and did not know that that was the problem. In some cases, esp. where the system has been in place for a while, some of the main water line coming in from the street is exposed- meaning if you pick up the manhole cover you will see the pipe is not covered by dirt, hence will not be under the freeze line. All it took was 15 minutes with a heat gun to get the water going. If you have an exposed pipe like this, it is possible you may have an electrical outlet in the area for the sump pump (we did, but the outlet is not functioning correctly). Get some heat wrap and plug it in during the winter months. (Most electrical outlets accomodate two plugs, one for the sump and another for the heat wrap or whatever.) If you can't get heat wrap, use blankets, even hay. Yes, hay is a great insulator even though I realize it may not be readily available but use your imagination. I am not a plumber, but esp. ladies, do not be intimidated by these things. Ask questions, read books. I've even heard of another plumber charging an old lady $100 to change her toilet seat. Come on. It's two screws and you can buy one at the store for less than $15 with tax!

Last thoughts - I hope this saves some one else money and do not be afraid of contacting your local state's attorney and complaining.

Read full review of Bishop Plumbing, Heating and Cooling and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
C
C
cahil76
Chicago, US
Oct 21, 2010 11:47 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was just charged $600 dollars for a clogged kitchen sink. They were there for 1 hour (door to door) and never did any other work other than use a snake on the kitchen pipe. They actually worked for maybe 30 minutes. The rest of time was wasted with paper work and one of them trying to sell me product and more work. I would NEVER use this company again. I truly hope they go out of business so other people don't get scammed.

M
M
Mary Parker
Chicago, US
May 06, 2010 8:00 pm EDT

Bishop plumber Jason Calucci came to my home and quoted me $1100.00 to replace a kitchen sink disposal. I told him to leave before I called the police.
Do not use Bishop Plumbing.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Bishop Plumbing, Heating and Cooling contacts

Website

www.bishopplumbing.com

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.