The complaint has been investigated and
resolved to the customer's satisfactionResolved Gilkey Window — poor customer service
resolved to the customer's satisfaction
Gilkey has the WORST most unprofessional salesmen I've ever encountered! For all of the shady window salesmen we had, Gilkey had the worst. We ended up buying windows from them because we believed them. Of course when everything they promised did not work they way they said, they would not return our phone call, not just our salesman but no one in the local office. When we FINALLY got our windows installed weeks later than were initially told, it was not done correctly. Again, no one would return our phone calls. After finally calling Gilkey headquarters, they sent a sales rep out who would not admit it was Gilkey's fault and argued with us the whole time. After finally convincing him to do his job, it still had even further delays.
Getting Gilkey windows was the biggest mistake we ever made! Their salesmen are the most untrustworthy people in the window business, and that's saying a lot. Look at Champion, America's Window, or any other one. All of my friends went with non-Gilkey windows and none of them had the problems we had!
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