The complaint has been investigated and
resolved to the customer's satisfactionResolved Gentle Dental — Crooks
resolved to the customer's satisfaction
I was told I had a credit on my account and I asked for a refund. They told me it would take 6 weeks to process. I called after 6 weeks to check on it and told they couldn't refund me until all the cliams were paid. The claim in questions was a year old. The office manager told me that she sent it to the insurance company and I would have to wait until they paid on it, which should be soon since she sent it over a week ago. She then asked if I wanted to call the insurance company so I did. They never received it, and they gave me a fax number where it coudl be faxed to. Called the office manager back, said they never got it and gave her the fax number to fax it over, she said she would do it right away. I called the insurance company back after 2 weeks and they still hadn't received it. So after going back and forth with this, calling the billing office and the regional manager. I finally got my money. During my last appoitnment with them, which was an appointment to have all of the fillings I had put in the year before refilled (one completely fell out), I was told I needed 3 fillings for cavities I had. I declined. Just got back from my new dentist and I have no cavities that need to be filled. I won't even get into the problems my husband has had with the work they did.