General RV Center

Ordered a Nexus Ghost 37DS from General RV at the 2021 Hershey RV show (September 2021). Paperwork processed with Dave P. in finance from Wixom, MI corporate office who was at Hershey. General RV was to open a Harrisburg location the month following the Hershey, PA show.

Called to make PU at the new Harrisburg location in early July. Picked up the unit on July 14, 2022. Talked to Dave by telephone in Wixom who stated that for whatever reason (No PA office open when we ordered it, lender was not allowed to lend to PA resident's, etc., several were given) this vehicle needed to be titled in Michigan and we left with a 14 day MI temporary tag. Dave assured me he had a tag title company in MI that would take care of getting me the PA paperwork processed (I was charged for this service). I was asked to sign a power of attorney for this unnamed tag company, which I did.

The 14 day temporary tag expired and after threatening to go to the PA Attorney General I received another MI temporary tag, this time for 30 days and it expires September 3, 2022.

Last week I called the PA DMV and they ran the VIN number of my Nexus RV and said that there is no such VIN number registered in PA. DMV asked who the transfer company was handling the PA portion of this transaction and said this vehicle should have been tagged in PA outright as General RV has an office in Harrisburg, PA on July 14, 2022.

Dave P., in Wixom, MI corporate does does not return any phone calls.

My 30 days tags expire at the end of this week, MI temporary tag 630799D

Was advised while on a trip more than 1,000 miles from home to have my rear axle looked at as mobile tech said it may be bent causing undo wear to my tires. I set up appt right away and when I returned home took it right it to your Huntley, IL location on 6/01/2022. They were advised to take pictures and measurements to be submitted to Grand Design and Dexter axle. I have reached out a number of times to my service rep Matt Domson to see where we are at but in the meantime requested an estimate for replacement of axle in the event it was not covered by warranty. He response every time was that they haven’t heard anything yet and he never did provide me an estimate so I could get this taken care of so that I could use my camper! I called Grand Design today only to find out that they just received info for potential warranty coverage YESTERDAY! Over a month after my appointment. They also told me it could take up to 48 hours to hear back from Dexter confirming warranty coverage or not. But! The info your Huntley location provided was incomplete and that more information was needed. I am at wits end what to do now to be able to use my fifth wheel without any axle worries during travel. Where do I go from here!?

Ed Gramza

call me Baki

We purchased a new TT earlier this year and it has been back in the shop a lot. I know repairs need to happen however its them not completing it the first time. From the walk through the handle in the shower was broken, they said they would repair it. It's still not repaired. The list of issues goes on and on. A/C issue was finally fixed after 3 drop offs. It was a lot of travel to get this there as its an hour one way for us. Customer service lacks. I have to make all the calls otherwise no one calls me. I'm still waiting for the shower handle which will be another trip back, but the lady has not followed up like she said she would.

"The definition of a NIGHTMARE ! "

Please read before considering General RV.

We purchased a 2021 Fleetwood Discovery in Sept. of 2020 . We did a walk thru, several concerns and we were told all items would be repaired or replaced at our first service . Our biggest concern was a crushed tile in front of the refrigerator "Oh, no problem, we will replace that at the first service, you have extra tiles in your storage area. Other parts on order . Take your motor home and have fun . First service comes we are then told we need to take the motor home back to the factory in Indiana to get the tile repaired . Yes, back to the factory. We were also told the other replacement parts that were ordered at delivery were not ordered and we would have to come back 4 days in service nothing done . We return again and only got one item repaired, a missing blind . All other items still not completed. . Third visit, 5 days, nothing, nothing done again.
We called the Operation Manager (Trae), no return call, we called the body shop manager, no return call, we called the General RV corporate headquarters 3 times and finally a promise on the third call that someone from the Dover store will call within 48 hours . 72 hour plus and no call .Another call, now the 4th to Corporate and we do, 3 days later, get a call from the Drew service manager at the Tampa Store.
He did apologize for the poor service, poor communication and explained that his service writers were under pressure and that was the reason they made up the untrue stories we were told ..The additional expenses we have, motels, food, RV park reservations, etc, since we are fulltime, were to be expected according to him. His only resolution was for US to call the Rev Group and see who they would recommend to go to get our issues resolved as he did not have the confidence that they would make the repairs . Yes, take it elsewhere ...In other words the only reason for the call was to get rid of us !
This is a short version in hopes others will read this and avoid General RV at all costs !
The entire story would take pages and is truly unbelievable.
Monique M .