Outdoorsy
reviews and complaints

Total ripoff! Do not get sucked into their scam! After 3 weeks of the reservation 3 days before my scheduled trip, the host Sonya Holmes told me driver verification took 48 hours. Then outdoorsy required ANOTHER submission of a selfie with license info. Then they requested my passport. Then my insurance info was required by the host. The host said it wasn't needed, outdoorsy is covering it. Back and forth on that without confirmation that we were all set. So 2 days before my trip, the host messaged me that they $1,100 deposit needed to be made. No way am I authorizing that, I cancelled my trip, they scammed me out of 25% of my payment! They took the entire payment up front. The host was rude with every communication and outdoorsy said fine, cancel, we'll just keep your 25%. I have a screenshot of everything and I'm going straight to my bank to dispute the charge. SCAM

We booked a RV April 15th for a mid-July trip, expecting I was doing my due diligence by booking far in advance of our trip. On June 12th, less than 30 days from our trip, our reservation was cancelled by the RV owner without reason. We were refunded the full deposit, but are now left in a bind because all similar RVs were booked for our area, and we already have paid our deposits to the camp sites we planned to use. Outdoorsy only offered us a $50 credit for us to rebook and a service to "help us find a new rental", which they were not able to do again because summer fills up quickly and everything was already booked. We had to spend countless hours calling local rental locations and sites to rebook for our vacation or stand to lose more money and miss our vacation. Had I as the renter cancelled within 30 days, I would have owed the RV owner/Outdoorsy money for canceling, but in the case, they were allowed to cancel on me without repercussion. I am not even able to leave a review on the RV owner. Since I have noticed the poor review process Outdoorsy provides for their RV owners. Last, I have finally found a new rental locally, but it will now cost me $1000 more for an RV for my trip, which is a very frustrating added expense to our trip. I will not recommend or use Outdoorsy in the future.

We had two RVs which we had rented out for almost two years through Outdoorsy and for most of that time had been happy with the experience. We always felt that the amount they made off each transaction (30%+) was too much but we hadn't been able to find any insurance company to work with us so this was our only option. Almost a year ago one of our vehicles was totaled during a rental, luckily nobody was injured but the vehicle was a complete loss. Outdoorsy advertises on their website that they are insured by Liberty Mutual, but when our vehicle was totaled they put us in contact with an agent from a company called Littleton Group who ended up denying our claim. We consulted other insurance companies who all told us that our vehicle absolutely would've been covered by any full coverage policy, the Littleton Group said that might be true but their policy with Outdoorsy has some differences from most full coverage plans which was not at all what I was told by the Outdoorsy agent I spoke to at length before listing our vehicle. Again, they've refused to provide any documentation about the coverage repeatedly insisting that the brief description of coverage on their website was all they had (which to me read as though our vehicle should've been covered). Now we're in the process of filing a lawsuit in hopes of recovering some of the value of the vehicle, a portion of which will go to paying the lawyers fees.

Buyer Beware*** Outdoorsy's insurance subsidiary (Roamly) is engaged in unethical business practices and may not honor your insurance agreement if you are in an accident with an Outdoorsy vehicle.I rented an RV from Outdoorsy and was involved in a minor accident in July . Outdoorsy charged my credit card on file immediately for damages. I have now been engaged with the company representatives for 5 months trying to resolve the claim, and receive reimbursement (minus my deductible) per policy of the insurance plan I paid for. The company is stonewalling me in what appears to be a deliberate tactic to fatigue and annoy in hopes I will accept non-reimbursement and go away.Similar complaints can be found on the Complaintsboard.com website. And officials at the *** of *** of Texas and *** have indicated that I'm not the only consumer struggling with this experience.If you're experiencing a similar nightmare it helps them to hear from you. If you document your experience and share with the Complaintsboard.com and *** of ***, enough complaints can help them apply pressure to force Outdoorsy to honor its insurance agreements in a timely manner.The odds of an accident are small, but somewhat higher when you're driving a new and larger vehicle than your used to - BE AWARE - that Outdoorsy has a history of not honoring its reimbursement policies in a timely manner and could result in a huge, months-long head ache, and indefinite "inability" to resolve your claim and reimburse you for damages charged to your credit card.Don't wish this on anyone. Consider other rental agencies besides Outdoorsy or potentially purchase additional 3rd party insurance to protect yourself.

I share the concerns of others that Outdoorsy was not transparent about their insurance, which resulted in higher costs. First, when I contacted Outdoorsy about travel insurance, 2 different agents told me that we could get travel insurance. At the time, there were some indicators that COVID might or might not become as big a deal as it became, and we of course wanted to protect against that risk. When I went to purchase it, I was told that there was a deadline that had already passed, even though this had not been mentioned before. I pointed out that I had received an email from Outdoorsy that morning encouraging me to buy it, but the answer was still No. When I asked for a copy of the transcript from the live chat agent who was telling me this, I eventually got an answer that I could not have this without a subpoena. That strikes me as pretty aggressive. Second, I was also required to buy insurance that I did not need. I was told that the owners required this. However, I asked Outdoorsy if I could furnish proof of insurance to the owners and they agreed that it was sufficient, would I be refunded if they were OK with that? The answer was No. How is that the owners' decision then? The concept of Outdoorsy is good--linking RV owners with people who want to rent and not buy. And our interactions with the RV owner were good. But I was left with a lingering bad taste that I had to pay Outdoorsy what seemed to be an exorbitant percentage for service fees + a product I did not need, while not being able to buy a product I did need. Add in Outdoorsy's requirement that all interactions I had with the owner be on Outdoorsy's platform--where they could be monitored by Outdoorsy, and I felt especially upset about their lack of transparency.

Outdoorsy was horrible. They charged my credit card 2x for same trip, and after going thru the proper dispute channels, NEVER reimbursed for the 2x charge. We rented unit for 6 nights, stayed first night no issues, on second night it got hot and we put on ac, and their was issue with unit and ac and electricity fried. Not only did Outdoorsy NOT refund or see we didnt have to pay for remaining nights- THEY actually charged our card for damage claimed by RV owner. Now I have no idea how a faulty electrical issue inside RV is renters fault, but nonetheless they charged us. We had 2 drivers on unit, the one who booked and one who paid, they continually sent messages back and forth on this dispute to wrong party- one of secondary drivers, rather than to myself- despite me telling them this and giving them proper contact information. I think it must be robotic sort of responses as things like the 2x charge (charge for 6 days 2x, go 0 response for resolution), but things like owner charges for electrical issue (clearly not a renter problem) , gets automatic charge, and no one picked up contact information shift. Avoid at all cost, if you have issues, you wont get resolution, wont be able to communictate with them, and apparently they will charge you at random per whatever RV owner says (as RV owner is where they make the commission is my guess, so they dont care about the renter). An RV owner could say oh btw, I need a new engine, rent the unit, renter show up with Rv that doesnt run, renters would get no refund of time with unit that never worked for example, cause outdoorsy favors owner, and then get a bill to pay for engine from rv owner auto charged. AVOID AVOID AVOID LIKE THE PLAGUE, Try a *** or other type organization that cares about properly fostering and managing their business.

A renter crashed my trailer on July 14th rendering it inoperable. I submitted signed documentation to Outdoorsy as to it's condition upon departure as well as a list of damages caused by the renter- and signed by the renter. Outdoorsy also asked that I submit maintenance records, which I did, And photos of the damage, which I also did. For good measure I included screen grabs of the text messages the renter sent to me admitting to the accident. I was told my RV was covered by insurance- and the renter had purchased additional coverage through Outdoorsy. Sounds like a no brainer. Surely, my asset was protected, right? WRONG. Turns out, Outdoorsy says they sent me an email a month earlier stating that I must provide pre-departure photos to proving the condition of the trailer before the departure or the claim will be denied. I scoured through a sea of emails from Outdoorsy and found no such correspondence. I contacted Outdoorsy and ask that they forward me said email- they never did. I went ahead and found some photos that proved the condition of the trailer before the departure and submitted them. That should do it, right? WRONG AGAIN. Outdoorsy had dragged out this process and cost me income from lost rentals. (says in their contract they don't cover that either, btw). I reported the accident A MONTH AND A HALF AGO AND MY RV CONTINUES TO SIT IN STORAGE, UNREPAIRED. It took Outdoorsy OVER TWO WEEKS to initially deny my claim. When the claim was denied, I submitted the photos of the trailer before the departure and DIDN'T HEAR BACK FROM THEM. THERE IS NOBODY AVAILABLE TO SPEAK TO BY PHONE. THE CLAIMS DEPARTMENT DOESN'T ACCEPT INCOMING CALLS AND THEY DON'T RETURN CALLS. I left multiple messages. I didn't find out until just a couple days ago that Outdoorsy received the pictures but is still denying my claim. THEY HAVE ACTED IN BAD FAITH. They're using a loophole so that they can keep selling very low risk- SCAM INSURANCE- to the renters. DO NOT USE OUTDOORSY. I have no choice bu to hire an attorney to go after the renter on my own. Outdoorsy will be hearing from the attorney as well.

FYI, your comment about the insurance is not even close to being fact. I have rented my RV 4 times this Summer through Outdoorsy. Nothing eventful, needed roadside service and got that done once. Renters purchased insurance every time and ALL I RECEIVED from Ourdoorsy was an email titled "Congratulations, YOU ARE COVERED!. And an explanation that my renter had purhased the insurance and been approved. ONe little link to "More INsurance Information" I clicked and has a blurb about $1Million in coverage blah, blah blah. Well, my last renter hit a tree, said he hit a tree, explained the whole accident to Outdoorsy. I filed a claim, they responded and said they needed photos which I sent. They after the 24-48 hour response time passed, I called...The adjustment company siad, they have no control over when Outdoorsy will call but should be 24-48 hours. Another 48 hours, I called again...same thing. 8 days later, I get an email, saying they received the photos but I need to send before and after photos and proof of ownership. I explained that I complete the departure form with any previous damage but no need to take pics every time when nothting has changed. I sent the proof of ownership. 2 days later, I get an email Thanks for your reply. In order for a claim to be accepted, we now require the following: Claims to be filed within 48 hours of the rental ending & Pre- and post-trip photos within 24 hours of departure/return Outdoorsy reserves the right to deny coverage under its protection packages if there has not been full compliance with these duties. You can read more about our claim requirements, and how insurance and claims work at Outdoorsy here. *** NOT ONCE did I receive in a prior 4 rentals an email outlining to me the requirments of photos. Thats pretty important*** Due to lack of pre-departure photos, we are unfortunately unable to accept your claim. We suggest filing a claim with either yours, or the renter's, personal insurance company to determine what coverage may be available to you through them. I am so sorry to be the bearer of bad news. Please let me know if you have any questions. Remember, my renter admitted to the damage and is now going to have to pay it out of his pocket. I told him he should get refunded the full amount of what he paid. Never renting with Outdoorsy again.

We rented a RV from Outdoorsy for the purpose of transporting a 90 year old, wheelchair-bound, invalid to assisted living (via RV to avoid hotels during COVID) and were not told until after we picked up the RV that the leveling jacks (which were supposed to be included on the rental) were not functioning and therefore the RV could not be stabilized. Even on a flat campsite, the RV rocked from side to side with every step we took, putting all of us, but especially our elderly passenger, at great peril. The propane stove failed to function during use (lost its flame) due to our inability to stabilize the RV while parked. The propane-fueled refrigerator's temperature varied wildly also due to the imbalance of the vehicle which impacts propane functionality. As the RV had slide-outs, a stabilizing/leveling mechanism was even more critical as these slide-outs create their own balance issues. If the automatic stabilizers are not functional, it should be corporate policy that manual stabilizing jacks will be provided. The owner admitted that a prior renter had "sheered off" his automatic stabilizers. Why were the stabilizers/levelers not repaired prior to our rental? If there are pending insurance claims against an RV, it should not be available in the rental pool. It is not safe to camp in an RV without a stabilizing system of some sort, especially an RV with slide-outs. No one would choose to rent a vehicle that had critical repairs outstanding. There were cockroaches and ants in the RV upon arrival which the owner tried to pass off as being easy to pick up in campgrounds, but we had not yet arrived at a campground, the bugs were in the vehicle when we arrived. The Bluetooth and GPS functions in the RV were not operational and again the owner was aware of these malfunctions but did not disclose them. Worst of all, the brake lights were malfunctioning and blowing fuses which prevented us from putting the RV in Drive. The RV had exposed wires held together by tape and wire nuts which led to the brake lights. When those wires got wet (during rain on our trip) they shorted out and blew the brake fuse. The RV would not go into Drive unless we changed that fuse. We discovered this at a gas station during a rain shower whilst refueling when the vehicle would not go into Drive. We had to change that fuse all the way home, several hundred miles, every time we stopped, over a dozen times. While it was inconvenient to replace the fuse in order to put the RV into Drive, the reason the fuse was being blown in the first place was the bigger safety issue (faulty brake light connections). We were not provided any replacement fuses, so had to seek those out. The brake lights at this point, we noticed, only worked intermittently. Outdoorsy was contractually obligated to provide a functioning vehicle that met basic safety standards. The owner was unapologetic and Outdoorsy customer support has not been responsive. Based on this experience, we wouldn't recommend renting from Outdoorsy as they do not hold their owners accountable for misleading advertising nor malfunctioning vehicles. Further, they hide their corporate officer's contact information and are not transparent on steps they take to assure the safety of the RVs on their platform. Caveat emptor.

hey aim to have a dispute process that help makes sure things go as they should. We had a nightmare rental where this guy and his partner pennied us to death which meant he took our deposit and found reasons like a lost remote i found the next day. Charged me $50 for it . I told him and Outdoorsy i found it. 3 days later i get a email they rook our deposit and recharged our card another $225. He said we late and never called and what happend was the blinker wasnt working from the inspection. He knew it and so did i. We were pulled over in *** and then in *** and again in NC and it added up to alot of time. We sent him our location around noon and he said we didnt until 5 minutes before we showed up. Lie we sent him the link at noon 4 hours before. He has cornerd and verbally abused my PA partner who is a first responder at *** for 20 years. He spit in her face as he pojnted gis finger in her face and told her how this is gonna get nasty and how he is gonna take our deposit and to watch out. She left scared out of her mind. She is like 125 5 ft 6 and he is like 6 ft 3 in about 350 lbs. She was so scared and we told outdoorsey that as well. He then also took property from the trailer and wouldnt let us empty the trailer when we pulled up. He has my medication bottle of a prescription i need for myswlf from my *** he also stole out brand new XBOX which i have really missed because of my condition which has me legally handicapped. We depend on our xbox for times im in great pain and cant move. I understand that when we asked him if we Could return the remote he said no he'd rather take our deposit instead. *here was a short in the stabilizer which made it so that we couldn't use the bathroom the water or the electricity because it won't let you until you stabilize the trailer and we couldn't do that because it was broken we called him and told him and he said that he can't talk and to call Roadside assistance and that he couldn't call us or talk or talk so we stayed up till one o'clock in the morning and we did get it to move because thankfully I'm an electrician and I was able to get it to move but I think there's a short in it so it was only temporary brewery we had 1 night where we were able to empty out the black tank and the *** tank which he then also yelled at *** telling her that she didn't empty it and that she's gonna pay for that when she knew that we emptied it he even told us that when we emptied the tank it may look full still according to the interface but not to worry because the stuff sticks to the sides and it looks full but it's really empty *he so he actually used that to charge us money he sent them pictures of an empty tank that looked full and we actually didn't even get *o use the bathroom we didn't get to take a shower we didn't get to it did to *** anything the v's were broken the sound didn't work we don't believe that we should have to pay full price and because of his treatment of us we should actually get a refund and he should be banned from using outdoors because of his treatment of us and because of how he treats women and the fact that outdoors he is supporting this mean individual individual until he is gone I will never use outdoors forever again because I don't want to end up running from him by accident And him having him hurt my partner. I need somebody in the executive part of outdoors in the contact me ASAP I would like my money back I would like to review erased and *** moved from using the service because of his behavior it's illegal and it's the only thing I can see if you guys aren't going to help us and listen to what we have to say then this woman has been a first responder for 20 years Iris and she's a good judge of character and she was scared of this man just because we had complaints He has initiated war war 3 on us and yeah *** and we don't even know if hes outside right now could we think that's what kind of person he is. Please contact us as soon as possible my number is *** my email is dongordon35. @gmail.com. I own a company and this is no way to treat customers we trusted you we believed that you were going to do something about this because you said that you were embarrassed for this man's behavior I told *** to get the truck relieving now before this guy does something it does something I didn't know that she was around the corner and that she was being stopped by him she all she was trying to escape and all he would do was stand in the way and not let her leave if not let her leave. Once I realized when I went around the other side of the trailer that he had her blocked then he moved she got in the truck and we left but he would not let me in there to get the rest of my stuff and yeah my stuff and we still had stuff on that trailer and we didn't even have a chance to get our stuff out of there just a few things that I had in on me when I walked out but once he walked out of his house he flipped out and there was no talking to him. Looking back on I should have called the police

We accepted and rented out our fifth wheel 2 months ago and still have yet to receive our payment for it. We delivered out trailer as well as picked up 4 days later. And have yet to be paid for it...my husband has since closed his account due to this! He literally told me he gave up on it! Not okay at all so I have taken it over trying to get our payment I've called 3 different times each time with a new answer and supposed to receive a call back that still has yet to call me back

On 07/14, I reserved an RV (rental #163826, booking #***) from owner Grace *** using Outdoorsy ($622.38 rental fee + dep. $500.00). Our family was camping at a fairly local, popular campground (Lake of The Woods), approximately 45 miles away from our home. Since I don't have a vehicle capable of towing this RV, I paid the owner extra to have it delivered, set-up, and then picked-up at the end of our rental. After our initial booking, the owner responded, "Thanks for booking ***. Lake of The Woods is beautiful..." (The owner acknowledging familiarity with this campground is important.) The RV was delivered on time. However, the owner failed to stop at the water fill station and fill the water tanks. Also, the batteries were delivered at 50% capacity. In addition, the RV was never leveled and this was something we had to do on our own. The owner had no intention of helping us with any of these issues before he left. He stated he didn't know we were "dry camping." I find that hard to believe since he too is a local resident who acknowledges in a text that our campground is very "beautiful. Really? How would he know it's "beautiful" if he's never been there like he acknowledged in a text mentioned above? He could of at least drove the RV the 1/8 of a mile back to the water fill station and filled the tanks for us before leaving us high and dry. As far as the batteries and leveling were concerned; luckily we had a very kind camp host who graciously let us use his generator to put some juice in the batteries and showed us how to level the trailer. Also, Outdoorsy holds some blame here. There is no provision when booking an RV to tell an owner that you are "Dry Camping," if that's indeed necessary. Why is that? Later the first evening, my wife was making dinner on the gas cook top range in the trailer. When not in use, the burners are covered with a smoked glass cover that folds up towards the wall, away from the cooking surface. When she was done using the burners, she lowered the glass cover back down. Within seconds, the glass literally exploded, sending shards across the inside of the trailer, including all over her. Thankfully she wasn't injured, but it was a huge mess that took a couple of hours to clean. Any reasonable person would think that glass over a heat source would be heat-tempered, but apparently this was not the case. Of course we notified the owner and were willing to accept reasonable responsibility for the damages, even though there were no warning stickers, signs, etc. that said "DO NOT LOWER GLASS WHILE BURNERS ARE HOT!" The owner said, " ...probably $30-$40, no big deal." So imagine my shock when Outdoorsy withheld $476.00 of my deposit! Outdoorsy wouldn't provide a reasonable explanation why they withheld so much, even after I found the same top for $151.95. It can't be labor, as I removed the top to clean the glass with a philips screwdriver and removing 8 screws.

We rented an RV on the Outdoorsy.com website in the amount of $6,541.15. Approximately one week before we were scheduled to leave, the owner of the RV contacted us saying that they were terribly sorry but the RV was damaged by the previous renter. Outdoorsy has a "button" that you can select to transfer the refunded money from one owner to another. We were in a bind as we had a week to rent another RV and were very happy that we were able to find one available for our trip. The RVs were similar, with a few different renting variations. For example, the initial RV included 150 miles per day with .35 per mile overage charges. The RV we ended up renting included 100 miles per day with .30 per mile overage fee. in the end, we knew that the two would be a similar total amount. We used the Outdoorsy button to transfer our initial payment to the first owner over to the second owner knowing we had a credit of $961. We had a great trip and a relatively good experience until now. Upon return we owed the owner of the RV that we rented $800 extra for the additional mileage, this was not a problem, as we expected to pay them the difference with our "travel credit balance" of $961. The representative at Outdoorsy.com sent an email today basically telling us that we couldn't use our $961 to pay the owner out of our "travel credit balance". I have this email to forward if you need it. Outdoorsy said that we could use the $961 for a future rental if we ever decide to rent an RV through them again but we can't use our money to pay the owner for the mileage fee. I told them that I wanted our $961 refunded if we couldn't use it to pay for the remainder of our rental and I was told that they couldn't refund our money either. We can only use that money toward a future rental if we decide to rent another RV. I asked to speak to a supervisor and was told that she wasn't available. I told Oliver, the representative, that I was going to report this and that I needed to speak with somebody right away. I was told that the supervisor would call me tonight but that she said that her answer was the same as his, we cannot have our $961 refunded or applied to the rental. I have never heard of a business keeping almost $1000 in an account without an option for a refund, or in this case, we just want to apply it to the rental. I have pasted the email response below and will forward the email to you in its entirety (if needed). Hello ***, I hope this email finds you doing well! My name is Leo, with Outdoorsy customer support and thank you for your email. As per checking your account, you still have $961.00 travel credits left as your recent booking has a lower Total Booking Cost than the cancelled booking. Please note that travel credits can only be used for payments towards a booking and cannot be applied as payments for overage charges. We appreciate your understanding on this. If we can be of assistance in any way, please do not hesitate to reach out to us. We are always here to help. ?Best regards, Leo Outdoorsy Customer Support I hope you can help us with this issue. Thank you

My friend and I rented an RV for a week through the Outdoorsy platform. We paid $1,698 for this rental, and a $500 deposit. After we returned the RV, the owner requested Outdoorsy to charge us $1,752 (the full $500 deposit + $1,252) in addition to what we had already paid for the rental. Apart from the additional mileage charge of $268, we disagree with the amount of these charges and immediately informed Outdoorsy of our disagreement. However, Outdoorsy took the liberty to charge our credit card without even taking the time to hear our response and check our documents. The charges we disagree with are the following: - $978.96 for the shower door + installation incl. tax - While we were driving, some of the shower door's slats got disconnected (although they did not seem stable to begin with) and we did not manage to put them back in place. The owner brought the RV for inspection and they charged $70 for repairing the door. However, she decided to change it entirely and to charge us $978.96 for this ($645 for the sliding door and $280 for the labor cost). We do not believe that the door needs to be changed given the issue seemed minor, and even if it had to be, we checked and got alternate quotes for similar doors costing only $150-300, which we sent to Outdoorsy. -$300 deep cleaning fee - When we rented / picked up the RV, we were not told that we had to deep clean it before giving it back. We cleaned it as well as we could given the material at our disposal (nothing, so we bought sponges) and the rainy weather on the day we returned it. The person who inspected the RV (***) with us told us that our cleaning was ok and that there should not be any additional fee. When presented with the return form, we asked about the $300 fee mentioned on the form, and *** wrote down next to that section that the full fee would not be charged. Outdoorsy has a copy this form. That being said and fully acknowledging there was indeed some dust/mud remaining on the floor due to the rain that day, we are happy to cover the hours that it took to clean this, which in all respects should not have taken more than a couple hours. We requested the owner and Outdoorsy several times to provide us with the bill that the owner paid for cleaning, so we can know the hourly rate that got charged and estimate, but we never received it. - $155.16 for the repair inspection by Crestview RV Center - During our trip, we accidentally damaged the water spigot on the side of the RV, and paid $110 to have it repaired, plus $25 to replace the water hose. The owner said she would charge us the repair inspection only if additional damage was discovered. As shown on the bill she provided, Crestview charged $70 for leak inspection but didn't find any additional leakage (only "wet insulation" which was fixed by buying a $14 DampRid bucket), and another $70 for fixing the shower door slats as explained above. After communicating these points of disagreement to Outdoorsy Claim department, we were left without answer. As said above, Outdoorsy already took all the money from our credit card and we feel ripped off and scammed.

On May 30th, I received back our 2020 Forest River Forester 3011 DSF motor home from Mr. and Mrs. *** after a 7-days rental through Outdoorsy, Inc. The motor home came back not only with scratches but with two (2) serious damages to the undercarriage. The right side rear skid plate for the hitch assembly had been sheared off and was flattened in two pieces which show that the hitch assembly struck either an object or hard surface and was dragged for some distance. The force of the impact also broke the footpad of the right rear [censored]embly. The extend of these damages will require the replacement of the hitch assembly and the entire jack itself. The claim for the two items as well for the overages in millage was submitted on the same day, May 30th. On June 1, I talked with *** between [protected] (MST) and requested her to hold the security deposit for 30-days while we got the estimates for the two damages. On June 7, I called again and talked to *** and she confirmed that the security deposit would be held until midnight on June 30th; she also told me that when the insurance claims rep first responds to us we should advise his/her that we also have overage fees of $107.35 for millage and $30.30 for propane that we needed to add-on, but that Outdoorsy must not refund the rest of the security deposit until the claim was settled. Outdoorsy took 15 days after our initial contact with them to assign a representative, ***, to our case. She sent an email introducing herself and requesting information that had sent already. I sent al the information again along with the estimate for the hitch replacement, on the same day. Since I did not receive any confirmation from her that she had received the documents, I sent another email on June 16; however, she never answered back any of my two emails. Four days later, *** sent an email with an appraisal for the jack and the jack system, but never for the hitch replacement. Since then we have been back and forth with emails, without getting any response from either *** or anyone for the Claims department. Now, the security deposit has been released, we have NEITHER BEEN PAID THE OVERAGES, NOR THE HITCH REPLACEMENT. We have sent pictures, documents, departure and return forms and still her last emal from June 30th, she still said that the hitch had not been reported in the initial claim, or in the return form. These statements are NOT ACCURATE, we have all emails and notes for every single call we made and we were very clear of the damages. She can contact the renter and verify that those damages are legit. However, we sent a response to her last email with MORE pictures taken on the day we picked up our motor home, and also HIGHLIGHTED the section on the return form where that specific damage was listed, and the RENTER SIGNED THE FORM ! Right now we have no money for the hitch replacement; we have not been able to rent our motor home, and not even the overages were received. THIS FEELS LIKE A COMPLETE RIP-OFF NOT ONLY TO US, BUT ALSO TO THE RENTER WHO PAID AN INSURANCE AND NOW HE WILL BE SUED BY US IF WE DO NOT GET THIS SETTLED !

My Name is *** and on June 9, my wife and I agreed to an initial contract presented to us that we believed to be written with true intent between Outdoorsy, and "named" RV owner (*** of ***, Ohio) and ourselves to rent ***'s 2017 Winnebago Minnie Winnie for 3 nights June 22 thru June 25. Let me emphasize that there was never any direct dialogue between "named" RV owner (*** of ***, Ohio) nor with Outdoorsy. The only communication was through technology online with no social media. It was just online registration. It is important to note that Outdoorsy did make the transaction with my credit card almost directly. Although they promise prompt Customer Service which I will adress below in this email, it simply never transpired! The total dollar amount of the trip including taxes and fees were $839.85 which was paid using my Chase Visa Sapphire credit card. I have proof of purchase on my credit card statement. My wife and I always desired to vacation in an RV with our 3 young children and finally it was coming to fruition. We secured an RV slot at a RV park in ***, NC and were very excited about the trip. Unfortunately this excitement has turned into anxiety and despair. Here are the facts as to why there are contract violations and concerns of fraud. Since June 9, I have made multiple attempts on trying to contact the "named" RV owner (*** of ***, Ohio) using the only method of communication which is through Outdoorsy's web platform (Messaging Service) without any response from Mr. which made my wife and I very nervous because we had several questions for Mr. about using an RV for the first time and also coordinating our pick up of the RV from Mr.. These failed attempts of communication have made us sink lower into despair and now we feel it's not safe for us to meet Mr., what if he doesn't even own an RV? He has no past customer reviews so we are acting on good faith to meet a gentleman who doesn't even respond to urgent requests about a contract that we entered into agreement with him that involves inexperienced RV drivers driving an expensive RV through multiple states with young children. LET ME NOTE WE ARE SUPPOSED TO LEAVE MONDAY, JUNE 22, AND WE STILL HAVE NO CONFIRMATION OF PLANS WITH THIS PERSON! I have read several Complaintsboard.com complaints where accidents occurred because of poor RV references and almost related to fatalities. Our worries have now spiraled further because of Outdoorsy's abysmal customer service. I have contacted all of Outdoorsy's communication options, Telephone support, live chat and email without any response! I call their customer service every day and wait up to 3 hours on hold each time until they hang up on me. I have left urgent, desperate responses on their live chat without response only to receive a generic email from their customer service that says sorry for missing your call but please try to contact us again. My email attempt has also went unanswered. Sadly, we didn't want to cancel the trip, we just wanted someone to talk with us and reassure us about the trip. As of today, based on our extensive review of this company and their non compliance with their contract and communication terms and conditions. we DO NOT want to proceed with this trip and we want a full refund. We are also exploring legal counsel as well. This has been a very unfortunate and frustrating ordeal for us. We are asking the complaintsboard.com to act expeditiously for this matter to get resolved. We expect Outdoorsy to refund us 100% of the total amount.

on 06/30 I rented an RV via the outdoorsy platform from Owner ***, A 1999 National Tradewinds. My total cost was & $768.30 and a $1500 deposit. This rental was a complete nightmare from start to finish. After leaving *** towards my location of ***, I experienced the first issue. I was pulled over for missing headlights, i prompntly stopped and purchased the headlights totaling $35.62 and installed them myself, thereafter The generator failed and i was forced to stop and pay for an rv park located in *** that was not included in my travel plans, I called Mr. and located a generator for sale near by for the total of $703.61 and the cost of a new battery and oil for the generator costing $125.83, I removed and replaced the new generator myself after 6 hours! After leaving brownfield i noticed the rv would not exceed the speed of 35MPH. After driving all day at 35MPH it was around 10pm pitch dark on a country road on the outskirts of *** we lost all power to the dash and the headlights shutoff, we where forced to exit the vehicle on a dangerous road and complete some additional troubleshooting, i called outdoorsy roadside assistance and was told that they could look at the unit next week which was after my trip completion date. I then called outdoorsy and waited on hold for 3 hours! I was told not to worry that everything would be taken care of and i would receive a callback. I never received that call and continued on my trip at 35MPH. On the bored of *** and *** The battery light came on the dash and again we lost all poer in the dark of night and we were forced to stop again. i completed some repairs charged all of the batteries and contacted outdoorsy again. i waited 2 hours, they assured me not to worry that everything would be taken care of., I never received a call again. I then started to notice that the carpet was getting extremely wet and after doing some troubleshooting found a major leak on the interior of the wall . After being told by outdoorsy my only option was to keep the rental or be left with no transportation i continued down my path, arriving to *** at 35MPH going over the hoover damn i heard a loud smash on the front of the rv. we were again forced to pull over. After inspection the hood had fallen of the front of the rv. we pulled into vegas at 35mph after 3 days of living a nightmare. we spend the next 2 days walking around huge wet spots in the carpet caused by leaks. I contacted outdoorsy Multiple times with several hour wait times with no solutions. I was forced to drive the death trap back to *** and put my life and others life at risk. i started to hear major wind noise fromn the front end at 35mph so inspected and found the the winshield was seperating from the cabin and had a 2" gap! i pulled over and did some quick patch work. at this time the a/c was inop and we where driving throught the *** with no a/c. again the gauges went off and we where forced to stop. Note that since the beginning of then rental the steps never worked and we where forced to jump and climb back into the rv which was 3ft high. I again exited the rv and completed some repairs and jerry rigged the batteries to continue on my trip. on my way passing through *** the rv again started flashing warning lights. i stopped and inspected the vehicle and called outdoorsy and waiting on hold for 4 hours and no answer. At his time i am a day late for work already. I changed the oil in the rv after noticing that it was completely empty and spent another $120! i turned on the rv and put it into drive. the rv would not move! no drive or reverse. Again i excited the rv and checked batteries and transmission. i did some research and found out how to reset the Allison transmission. i got the unit on and drove to San Antonio at 35mph. I drove day and night mostly night with no A/C of headlights or gauges. Outdoorsy has notes of every instance on my account as i have been told by there representatives

I rented a Class C RV from ***(Booking ID) from June 29 to July 1. This owner came highly recommended from some friends of ours and we reached out to him. We discussed renting his RV for only a few days for a short family getaway to ***. He offered various free services for us and then recommended we go to Outdoorsy to complete the rental process. Once completed, we realized the charges for only two nights was over $1300 and there are no set delivery and return times. Once in contact with the owner, he mentioned he would provide us the RV at 3 pm, but later changed it to midnight and then changed it back to 6 pm all within a few hours and he kept mentioning we had a three night rental. This when we should have cancelled the reservation all together, but the MODERATE cancellation policy would have only provided us a credit for another Outdoorsy Rental after a 25% deduction to the RV owner. At this point we felt obligated to move forward despite our reservations about the owner. We started reaching out to Outdoorsy to see if they could be of assistance. We waited several hours to talk to a customer service representative who confirmed the cancellation policy to us and requested we work it out with the owner. Back to ***, who informed us we selected the time frame and delivery option and he didn't know how to reduce the charge. After several phone calls with *** and Outdoorsy, they finally agreed to remove the "free" delivery charge, but only after *** asked us for a cash payment for him to deliver it to us. Again, we told him no and kept pressing him to reduce the duration from three nights to the two nights we reserved through the Outdoorsy website. After another round of phone calls to Outdoorsy and waiting a few hours, we finally got an updated reservation for two nights. We cautiously continued our trip which we really wanted to cancel and started to pack for our 6 pm appointment. We then receive a phone call stating the RV won't be ready at 6 pm, but maybe around 8 or 9 pm. We told him, this is unacceptable. He promised a certain time and we should have access at 6 or give us our money back. He refused and said remember I squeezed you in. Another round of phone calls to Outdoorsy and *** and the vehicle became ready at 7 pm. So now our vacation has finally started after several days of phone calls and discussions with *** and Outdoorsy. The vacation went well and we made sure to return the vehicle full of gas and clean back to him by 3 pm. We returned the vehicle and checked it in with his girlfriend who said everything was good. Some hours later, I get a phone call of claims of damage. At this point, the joy of my quick getaway was all but gone and I knew what was going to happen next. I informed him, I don't believe I damaged it but if you say so get a quote and we can come to an agreement. He developed a "quote" for over $3700 dollars. I disputed the damage and validity of the estimate. I called Outdoorsy to file another complaint and inquired about the insurance I purchased through the website. The Outdoorsy "insurance" you pay for as part of your rental is through Liberty Mutual and it includes a $1000/day deductible. This detail isn't mentioned when using their platform. There is no appraiser, interview, statement of fact, etc. only a charge on your credit card of $2000. I have been calling Outdoorsy and have yet to talk to a person or recieved a response to any of my emails. I don't believe I caused this damage because the paperwork said the RV was in great shape upon return. In addition, whatever quote or "extortion" money he wanted from his rental wasn't $3700 dollars of damage. Outdoorsy and Liberty Mutual should have a typical insurance program if a renter is going to pay for it. Outdoorsy should require an owner to show them the "damage" upon return not hours later after they take possession and I go about my business. Outdoorsy should have an actual claims department not someone just charging your credit card until you say enough. I wouldn't recommend this owner or the Outdoorsy platform because everything is geared to protect the owner. The owner can over charge you, the owner can change a pick up and drop off time, the owner can say you damaged the vehicle, the owner can do whatever because they have your credit card. If you are going to operate a peer to peer website, you need to also be fair to both the users of the vehicles on your website.

On July 4th, I renter an RV online through the outdoorsy website. We reserved an RV for three nights, July 17-19th returning on July 20th at 11:00am. We had a change in plan and decided to return the RV on the evening of July 19th and the RV owner agreed and change the price to two nights, July 17th and returning on July 19th. The day we picked up the RV, the owner did a quick walk through and told us to call him if we ran in to any issues or concerns. During the walk through, the owner stated that the last renters left the waste tank at 8% and he didn't get a chance to dump. Also, the tank was not tipped off at full, which all was ok as long as we returned the vehicle as it was given to us. We had several text messages back and forth regarding the 1/2 bathroom, the AC and a few other things while driving to our destination. Before getting to the destination, the RV needed Def and the light indication came on and we purchased the def needed and installed so we wont have any breakdowns along the way. Throughout the trip, we had several more calls and questions for the owner and kept in touch as we were driving back to return the unit. The evening of the 19th when we returned, we cleaned the RV, but did not refill the gas and retuned the waste tank at 8%. Both the owner and I knowing this, agreed that he would let us know the cost to refill the tank and the cost of over mileage. We were to get 250 miles per day and 8 hours of the generator included. She did not go over the generator miles, but knew we were over the miles. I was originally charge for 3 night a total of $1,589.97 and was later refuded $529.99 for the 3rd night we did not have the unit. There was also a $1500 refundable security deposit. The security deposit is the issue that i have disputed since July 25th when Outdoorsy charged my card. The owner told Outdoorsy that i damaged the RV, sole a blanket, did fill up the tank, whole in the sofa, didn't empty the tank, charge for a cleaning fee, over mileage, water pump running with no water, door lock not working and a 2.95% processing fee. When asked for a detailed statement, i was never provided one even until this day. The owner never responded and hoped i would just forget about it and move on. NOT GOING TO HAPPEN! i work hard for my money and i am a fair and honest person. I contacted Outdoorsy to dispute the transaction and they told me that the owner took the funds from the account and that he would have to give it back. They said that all they could do is gather the information from the Owner and give recommendations. Outdoorsy reached out to the owner to get more information and was never able to get an invoice or quote for what was owned. The owner just took the max amount he could take and moved on. I have contacted Outdoorsy several times by phone and email and they are still awaiting information from the owner. The contract states that the owner has 48 hours to file a claim on the security deposit and it was filed 5 days later with no estate. If the owner stated all this was wrong with the unit, why didn't he say anything when i returned the unit and why did he wait 5 days to file the claim. The contract that Outdoorsy has seems to be one sided towards them and the owner. I am getting the short end and $1500 is nothing to play with and I want my money back now! I will pay for the over mileage, the fingernail sized hole in the sofa, the cost to refill the fuel tank, and the $5 blanket that was accidentally taken when doing laundry on the RV. That should be less than $750 and i want the rest of my money returned asap. The charge on my account was taken by Outdoorsy and they should be the ones to pay me back. I should not have to keep waiting for the owner to give me my money back or provide proof of damage and an invoice. Once hw came up with an amount that was just the exact amount of my deposit, you would think he would have had an estimate. It shows you the owners character by noticing he included a 2.95% processing fee and Outdoorsy stated that the $2.95% fee is their processing fee that they charge the owners for filing a claim on the security deposit. The owner was trying to pass the fee down to me. What a character! Clear indication that this guy was looking to get money from renters that was not morally right. Outdoorsy clearly does not care if i get my money back, they want to please the owner so they can continue renting his RV and taking people money that is not rightfully theirs. I need answers and i want my money back now.

I rented an RV through Outdoorsy and as part of the rental agreement they require you to purchase liability insurance through them with Liberty mutual. Once you accept the $44/day rental insurance the next page will not allow you to proceed with your rental unless you accept two additional insurances including trip insurance. I decided to exit their rental process and rent elsewhere rather be forced into 2 additional insurances. Once I exited I received an email that my rental had been accepted. I then received daily emails "suggesting" purchases the two additional insurances. I have insurance on vehicles through state fram and confined I would be covered for an accidents during the trip so did not purchase additional insurance. During the trip the camper was hit by a driver who swerved to avoid a semi that nearly hit him. The police came and a report was filed, the other driver was liable for damages per the police. I sent photo's and contacted the owner of the RV and I also called the 800 not he insurance card, which ended up being Outdoorsy, about filing an accident report. I was told I had to file the accident report on line through their APP or through their web page. I went through their web page that night. Once all the details are complete on the report they will not accept the report until you click a box indicated you accept liability for any damages, similar to the statement below: "In the event of any loss or damage to the RV, or any personal property or bodily injury claim, that occurs during the rental period due to any cause regardless of fault, including, but not limited to, collision, rollover, theft, vandalism, seizure, fire, flood, hail or other acts of nature or God, the renter is held responsible, and is required to pay the deductible of $1,500 or $3,000 (depending on unit type). " I submitted all information regarding the accident including photos, the police report, and the insurance information for the at fault driver. I was interviewed the following week by the at fault drivers insurance company State Farm, which is also my insurance company. 10-14 days later I was contacted by the owner of the RV because Outdoorsy was not moving forward to repair his motor home. I contacted them and they indicated state Farm had not gotten back to them. I then received 2 emails indicating they were trying to charge my credit card for an up coming rental in the amount of $1500. When I contacted the claims department about the attempted charges they said it was a mistake but referred me to the statement I listed above regarding covering the cost of the RV repairs. The following day State Farm contacted me saying they HAD accepted liability for the accident and had been unsuccessfully trying to reach Outdoorsy to get the estimate so they could proceed with getting the RV repaired. The requested all my emails for contact information with Outdoorsy and contact information for the owner of the RV> The owner of the RV decided to just deal with State Fram and is no longer working with Outdoorsy. to resolve this claim or to list his RV for rent. Issues I have including being forced into third party insurance at $44.00 per day with Liberty Mutual, through Outdoorsy, then expecting the individual renting the RV to also accept liability for and cover any deductible. I feel the $44 /day should be refunded. I also people should be given the option to use their own insurance company for liability for accidents since it does not appear Liberty Mutual really covers much and a $1500 - $3000 deductible is ridiculous when I could have had full coverage through my own insurance with a much , much lower deductible. Their web page rental process is set up to limit completing a rental unless you accept additional unnecessary insurance. The accident reporting process does not allow completion of the report until you accept liability for the accident in the case insurance does not cover the deductible. Attempted false charges on my credit card twice for an "upcoming trip". Delaying repairs on the owners camper claiming they could not get in touch with State Farm. Meanwhile finding out from State Farm that had accepted Liability and could not get Outdoorsy to respond to their request for information. State Farm then reach out to me to get contact information on the owner of the RV so they could work with him directly. As soon as Outdoorsy found out the owner was working with State Farm Directly the immediately closed the claim. I do not believe Outdoorsy was being honest with the owner of the camper, State Farm or myself. I feel that if I had not purchased third party insurance with Liberty Mutual through Outdoorsy my State Farm agent and the liable party's Set Farm agent would have resolved this in April. I feel I should be refunded for the $44 per day insurance I was charged for that Outdoorsy did not seem to even get involved in the claims process. IF they were having issues getting in contact as they claim with the liable drivers insurance, State Farm, then Liberty Mutual should have covered damages and sured State Farm for the damages. None of the dozens of emails indicate Outdoorsy even notified Liberty Mutual. I was under the impression all I needed to do was file the accident report and Outdoorsy would provide the details to Liberty Mutual. State Farm is planning on following up with the Liberty Mutual policy and have requested all pages of the contract and Liberty Mutual insurance information. I do not feel any of this is honest business practice.