General Motors
Reviews and Complaints

I’m writing to express my dissatisfaction with the quality of the paint on my 2020 Silverado 1500 High Country, which I purchased from your authorized dealer, Seminole Chevrolet, in Florida on November 11, 2020. At the time of purchase, I also purchased the “Platinum Plus” warranty with $0 deductible, which extended the manufacturer’s warranty to 90,000 miles.

Within a year of ownership, I noticed that the paint on the roof of my truck started to peel and flake, exposing the primer sealer underneath. This defect has not only ruined the appearance of my vehicle, but also reduced its resale value and increased the risk of rust and corrosion. Now there is approximately, a 12” x 5” area at the center of my vehicle that is down to the primer. I’ve had paint experts look at it, who said that it is a manufacturers defect caused by a paint bonding issue. I feel that this is unacceptable for a vehicle that I paid over $70,000 for.

Upon noticing the flaking, I proceeded to the dealership and was told that if I wanted it fixed, I would have to pay a $750 - $850 deductible, depending on if the windows had to be removed, to just repaint my roof only. What happened to the warranty that I purchased? A service manager visually looked at the flaking. No one at the dealership did any formal inspection of the paint. I contacted the General Manager, who advised me that she would check into it. It’s been over two months since I spoke to her. I sent a follow up email that has been unanswered.

I have learned that this is a common problem affecting many GM truck and SUV models from 2015 to 2019, and that a class action lawsuit has been filed against you for this issue. I have also read that the cause of the defect is the incompatible chemical properties of the paint and clear coat, which prevent them from bonding properly.

I am very disappointed that you have failed to inform your customers about this defect, and that you have not taken any corrective action to remedy it. I believe that you have a responsibility to provide a quality product that meets the expectations of your loyal customers. This is my second Silverado. I’ve promoted it to family and friends, leading to many of them purchasing the same vehicle. I’ve also recommended the pursuit model of the Silverado to my department.

Therefore, I request that you either repurchase my vehicle at full cost or provide me with a free and complete repaint of my vehicle using a compatible paint and clear coat system. I also request that you recall all the affected vehicles and compensate the owners for their losses.

Please respond to this letter within 30 days with a satisfactory resolution. If I do not hear from you by then, I will consider taking legal action.

The attached photos show how it started and what it looks like now. Every day I drive it, it flakes more because of the wind hitting it.

I have a 2012 traverse only had 134000 miles on it and the timing chain broke and ruined the eng, had to have it replaced, was wondering if their were any recalls or rebates on this problem. I understand these cars are bad with this problem that I didn't know ahead of time, I love the car, but it costs 8000.00 $ to replace it. VIN # IS,1GNKVGEDOCJ424119, would appreciate any help if possible, thank you. [protected]@yahoo.com

I am extremely upset about an issue going on with my 2022 Trailblazer. I have loved this vehicle, which I bought brand new, however, not long after the warranty ran out, it started having an issue. When I put it in park and turn it off, the car does not recognize that it is in park, and it will continue to chime and tell me on the dash to "Shift to Park". I have to jiggle the handle several times for it to turn off. Then, 2 days ago, after I parked, turned off the vehicle and fidgeted with the handle until the notice turned off, the car would not recognize that I had NOT left the key fob in the car. It would not allow me to lock my car because it falsely sensed that the key was still inside. I ended up having to restart my car and turn it off again (plus deal with the Shift to Park issue again) before it would allow me to lock my car upon exiting. I should NOT have to be dealing with this issue on a car that is only 2 years old and has less than 40k miles! I looked up this issue online and found several forums with people who have had the same problem, yet no recall has been issued! This is a safety issue! If the car does not recognize that it is in park, it can roll away, causing an accident or even death! I have reached out to GM and to my Attorney General. Something needs to be done about this, and NOT at my expense!

I bought this vehicle in March of this year (2023)from Carmax. I love the car but since I have had it is starting to be a issue. Been in the shop 4 times already thank God for warranty. Have had all the sensors replaced and now poor DEF quality message has start popping up. First time it came on and went off second time I had the 2nd nox sensor replaced (first one was already replaced. Two weeks later message came back on the next day message went off. Came back on today it has been kind of cold but drove car about 2 hours so it can completely warm message still hasn't went off. No codes are popping up..I have been in plenty of forums from around the world and not even GM can fix the problem. Also noticed all the forums GM never responds to this situation but the do respond to all the other ones..GM owes every diesel owner an explanation and you need to make the ones that still have them whole by recalling and fixing the problem. Is that also one of the reason you stop making that diesel model? Instead you don't address the issue and just leave them in population.

On this day 11:12 a.m. I recieved a very disturbing phone call from The Service Manager Of DougHenry Buick OVER an obvious error within the service dept... After a one way discussion from him to me & loaded with insults, berating & demeaning comments while using profane allegories towards my character & make-up...in the end I was told by him on a recorded conversation as he stated: "Don't you Come Back Here For Service You Can Take Your [censored] Somewhere Else"... I purchased 2 brand new 2023 GMC vehicles close to $140k from DougHenry Goldsboro within the last 5 months & gave excellent survey grades on my buying & delivery experience.. I purchased my wife a 2023 GMC Acadia & myself a 2023 GMC Sierra Denali SuperCrew 4x4 Pick-Up Truck... I want this issue addressed by GMC, I also made others aware within the chain of command of this incident... the details of this action stemmed from an internet oil change appt. made by me for my vehicle... after 2 days of leaving it with the service dept, upon pick-up I was charged for replacement of windshield wiper blades & air cabin filter... on a vehicle with less than 4500 miles & I was told that I had checked it online to be replaced. my point was No I didn't show me where I did & besides you guys would know that's not needed with so low a miles.. All I heard was "I Bet You This, I'm Gonna Get My Money From You" in a disdainful voice... As I was attempting to make my point about the situation I was shown no courteousy as a customer, nor professionalism from him being such a High level representative of GMC service & no HUMAN consideration whatsoever... nothing but constant berating and insults... I'm currently employed at The DougHenry Chrysler, Dodge Ram & I may lose my job there but today I was sorely & badly mistreated as a customer of The GMC Corporation... It's probably not hard to concieve that I am not a Caucasian even though the person involved in this complaint is...

This vehicle was purchased in Dec. 2020 as a used vehicle. Within the first few months after purchase there was a problem which leaves the vehicle unable to shift and no power. Was brought back to dealer and they had it for a few days and said they couldn't find anything wrong. They said they reset the computer and everything was good. The problem still has not been fixed as it has happened at least 5 times or more. Right now it is once again at the dealership. I'm waiting to see what they come up with. I can say that this problem happens more when it is cold out. I'm not sure if nobody want's to fix it or no one can diagnosis it properly. I would appreciate any help in trying to fix this issue.

The codes that come up are UO100 UO073 PO700

Thank You Bill Guerriero [protected]@GMAIL.COM

I am writing to you today on behalf of a research team that is currently conducting a comprehensive study on General Motors. Our research aims to gather in-depth insights into the company's service operations. we would be honored if you could assist us in answering a few research questions related to General Motors. Your contributions would be invaluable to our research efforts and would significantly enhance our understanding of the company.

https://forms.gle/gu5ECCkLBzcNzu9C6

Ok, Here what happened, one month ago I took my car in, two days later I received a email, stating that it would cost 3,458 dollars, but that there were four parts on back order and they were nowhere to be found in America, no one had them. i was told they checked all the GM dealers and these parts were not to be found anywhere in the country. I was then told they did not do loaner cars, had none they claimed, But i know that was another lie, I think it was just another racist jab at me, because I know they had loaners for some customer. they told me I had to rent a car and gave me enterprise. I have spent 1,350 dollars to date on rentals. here's my problem with this. I finally got fed up and demanded, the parts list after I was told that I could drive my car out, even though I drove it in. I then went on line and within 1 minuet after googling the parts numbers, I found one hundred and thirty two different GM dealers some as close as twenty minuets away who had as few as two parts and as many as all four parts. these people, who told me they had the best parts man in the area, simple did not do their due diligence, and I had to get the parts myself. they lied, and caused me great harm. If they had did what other dealers do they would have at least called dealers in our town to find the parts, causing me to spend funds I could not afford. to add insult to injury, i now have to have my car towed out to another dealer to be fixed costing me more funds, and they over charged me more then stated for the diagnosis. They cost me fund that I should not have to bear the cost by myself, because of their incompetence, so this letter is to see if GM could hold one of your dealers responsible for the way they treat some customers. Checking on line I have more complaints then good comments, check the complaints site your self and see what I mean. These folks hurt me and I plan to follow up vigorously. I'm not confident you will help or even reach out to me, But thought I would complain here as well as the other places where my voice can be herd. J V Lewis. this dealer is Key Buick Jacksonville Fl. Any owner thinking of buying from here should beware, make sure you go on line and see what I should have seen first. Worst decision I made in my seventy-five years

I love this truck, I have a 2023 Colorado trail boss that has a roof dent issue from car wash air blower. This is the 2 time in for this problem. I have a complaint number of 9-[protected] this is my second number for 1 dent. they tried to send me a 100.00 voucher and closed the 1 complaint without even been fixed yet. So now its at the dealer for about a week without being fixed. waiting on approval. This is a problem with this truck and a lot about it on the internet people complaining. Just want my truck fixed, I can not was it outside myself in the winter in Michigan. please help..

We have a problem with our Trailblazer shutting off and we had Merit Chev Maplewood Mn looked at it over TWO MONTHS ago with the part still not being in. My Wife has Parkinson and if we don't have a dependable vehicle, it could be life threatening. We Have been reaching out to the dealership with no success. We know about the strike and that's been over for two to three weeks! We demand our vehicle be fixed asap. My Wife and my name is Debbie and Doug St. Martin and have been buying Chevrolet for many years! If we don't get action taken within a week or so from now 11/21/2023 we will seek legal action. We have a 2022 and it is under warranty. There is no reason this part should be replaced by now. We went out and saw the parts are all in stock! What the 7$##& is it going to take to get action on our problem. I am contacting the Mn Attorney General's office and the Mn Secretary of State to seek my options. We will do anything in our power to get this basic problem resolved. Take this message very seriously!

I paid extra for the wireless Android system on my car so I would not be tempted to text while driving and stay hands free as 3,522 people were killed in 2021 by distracted driving.

The wireless Android has not worked since I purchased the vehicle on 8/29/2023.

The local dealership has identified the radio as the reason and has one on order. The part has been on order since mid-October and there is no expected delivery date.

I tried contacting the Chevrolet Resolution Center directly and never received a response. I then contacted the BBB and after the BBB contacted Chevrolet received a response from the Chevrolet Resolution Center. The representative could not provide an expected delivery date and promised to check with the local dealership and keep me updated. I then contacted my state's Attorney General's Office and then sent in a complaint to Chevrolet. A Chevrolet representative contacted me but could not provide any helpful information. That representative informed me the radio was not made by Chevrolet and that Chevrolet has no control over that vendor and had no way to track the order. The rep also stated she would check with the local vendor and provide regular updates as well as give me some Chevrolet award points as an apology.

Chevrolet is not taking care of issues with their vehicles. The Trax forum has many entries from owners with similar issues. Given the regularity of ads I see on television and billboards concerning the dangers of distracted driving and the hands-free laws in effect, I feel passive connections such as wireless Android connections are an enhancement to driving safely. Chevrolet is trying to shift the responsibility to the local dealership even though the local dealership has done everything they have done to order the part and are following Chevrolet's procedures. Chevrolet is not fixing their issues and needs motivation from a higher authority.

On November 4th 2023 my 2013 Chevy Silverado 2500 diesel started having transmission problems. All the lights the check engine lights the ABS lights all the lights on the dash came on. So I called prior Chevy dealership and told them situation. They informed me to bring it in as soon as possible. I take my truck straight there. The technician determine my issue was the TCM which stands for transmission control module. So they got on the computer and seen that they had can get one and they informed me it would be $800 for the part. $500 to reprogram it once it's installed and then whatever the labor was going to be. I told them go ahead and do it do what it takes to get her done. 7 Days later November 10th 2023 I called prior Chevy dealership to check on my truck. They informed me that they could not get the part and the part they were going to get they sold to somebody else. He then told me he was unable to purchase a part for my truck. I asked him if I could find one will you guys install it and program it he said yes but they will not warranty it said okay whatever went home. After a 3 days of looking for this part I I determine that there was a big issue Allison's Transmission told me they were 14,000 TCMS with that part number on backorder everyone with that part in their vehicle is looking for one I have been out of work since the November . That truck is my only . I pull a trailer to work everyday so I can't just borrow a car or a random vehicle and I'm not rich today is November 20th 2023 and I have no solution no plans no way to figure out how to get my truck fixed.

I have a 2019 Chevy Tahoe, leased and then purchased after 2 years. In January 2023, it started hesitating with acceleration. It currently has 130,000 miles on it. The service at the dealership gave a quote of $8000.00 to repair. An independent repair shop gave a quote of $5500.00 to repair it with a used transmission. The dealer attempted to do a trade in and new purchase of a different vehicle and the banks would not give approval unless I purchased a vehicle that was double the price. Why would a 2019 Tahoe that costs so much money have a failed transmission. This is unfathomable. If a consumer is paying $70,000 for a vehicle, the transmission should last at least 5 years.

I had oil change found oil in coolant --called where I brought car they said 1 month before could be look at --called 2 other dealers they did not return calls --this was November 2 on oil change--why brothering selling cars if you will not repair them -- all I want is service --took to local repair shop they are working on it next day --what is wrong with your dealers --I have brought 3 new chevy's in 20 years --terrible treating customer

this event took place on november 3rd 2023, i emailed the dealership that afternoon with my complaint and they never responded. this is what i sent to them.

I had an appointment at 8:30 this morning November 3rd 2023 to have my fuel pump control module programmed, obviously the car doesn't run so I brought it in on a trailer. After waiting an hour the guy comes out and says he can't do it because it won't communicate, I told him that's the code I got and the service department said because it needs to be reprogrammed...(that's why I brought it in) i said I have the original fuel pump control module in the car and that one communicated but had a error code could you try that one. The service guy (Gary Reynolds)was very rude and said he won't do it Because it is on a trailer. He was rude even with the counter guy that taking care of me and we had to walk away. He said his computer won't communicate, however he was able to print out 20 codes and says this is the problem and he's not working on it anymore. It obviously communicated if he can retrieve codes. He outright didn't want to do the job because it was on a trailer. Then I get charged 205.18 for a guy that refuses to work and I am no further ahead that before I took it in. It's utterly ridiculous that I'm paying for a guys refusal to work.

after i sent that email i went out to take my car off the trailer. I reconnected the wire i had temporaraly had run to jump the fuel pump to load it on the trailer, (i disconnected it after i loaded it so there was no issued programming it), anyway the car wouldnt start, upon figuring out why i found the service guy pulled the fuse for the fscm (the hot source i used to jump the fuel pump) and also the main power to the fpcm that needed to be programed, no wonder it wont communicate and Mr Reynolds kept saying its a wiring/power issue, and i wont do it on a trailer, I offered to take it off the trailer when i got there and they said no dont bother.

We called for an oil change and were given a list of recommendations that I found to be unwarranted. This vehicle is just 2 years old and has 31,000 miles, well before a brake and transmission fluid service is needed. Thankfully my wife has a lot of common sense and declined most of the services. I just hope that others are not getting services that are not needed or required.

She did get the brake caliper service because she was told that the calipers could be sticking, and the brakes have been making a grinding sound. I believe this service should have been part of the warranty.

I have been an avid GM customer for years owning Chevy's, Cadillac's, GMC, and Corvette's however I have a dilemma with my 2019 GMC Yukon SLT around the the GM issued bulletin # PIT555OC, see attached. This vehicle only has 25000 miles on it and is like brand new. Yesterday I encountered the exact as what is outlined in GM's bulletins, the cause as the left side 3rd row seat once lowered in the down position will not return or come up. The motor hums but the seat will not budge, the gear moves for a moment, the right side works perfectly fine and does not appear to be damaged as outlined in your bulletin diagram. And according to the attached report this has been an issue for several large GM SUV models from 2015 thru 2020. How can this not be a recall item or minimally an extended coverage item since it has been an ongoing issue. I understand if it is damage by the consumer that is totally different issue, but in many cases that I have read it is not. Dealers are overcharging consumers for a GM default in many cases. I have not yet filed a complaint with the BBB as I would like to hear from GM on an explanation or if their is a process I can do on my end to remedy that will not cost me loads of money. Thank you!

Sincerely

William J Moenart

vin-1GKS1BKC8KR361102

[protected]-m

1450 Lake Polo DR

Odessa, FL 33556

I purchased a 2016 Chevy Tahoe with the 5.3 Vortex in April of 2022. I have a big family so the room and features this SUV has to offer made me love it even more. However, after 2 weeks of purchasing the SUV my engine started acting up. Cylinder 6 to be exact has been replaced 2 times along with coils and all other cylinders being replaced as well. I have spent at least $8,000 just in repairs and labor for the engine work. I bought this car for $41,000. That may not seem to be much to some but a car this price should have no problems and be reliable. It has been anything but reliable. Now the transmission is starting to slip. The cost of a new transmission is out of my price range and to be fair I've put enough into it already.

Have there been any recalls for these issues that I've somehow missed? Is there a way to make these problems right? I put my trust into General Motors when I purchased the vehicle. But the current situations I'm having is making me rethink my choice.

I have a 2017 Volt Premier with 43744 miles. The EGR valve is bad and should be covered under warranty but they say it is not. I have had one ordered for over 2 months from Stew Hansen GMC and now they are saying GM cancelled the order and it is not available. If it is not available there should be some replacement since I am finding that numerous people have had the same issue with the EGR valve in Volts. I am disappointed with GM as I have been a customer of them for over 50 years and have purchased at least 30+ cars from you. This is not acceptable service!

Jonas Lehman

[protected]@gmail.com

In December of 2022 we purchased 2 brand new vehicles (2023 Blazer and 2023 Trailblazer) from Autonation Chevrolet Superstition Springs from Russel Wyman (Salesman), at that time we were told that they were ordering us Black Bowties for the front and back of both vehicles, and Weathertech floor mats and rear cargo areas for both vehicles too. In February of 2023 I reached out to them, I was told they would now order them, April 2023 I reached out again, said they weren't in yet, May 2023 I reached out again and said they would be here in a week, July 30, 2023 I reached out to the Manager of the dealership (Shane Wolfe), he said it would be taken care of, I received a few emails over the next week or so, then I reached out again on October 8, 2023 and I have not heard back on the matter at hand, now every time I email any of them, I get an out of office automatic reply. In the first week of December, this will have been going on for over 1 year, I am including the paperwork on the owed items for the Trailblazer, but I can't seem to find them for the Blazer (It's been almost a year). I hope this can get resolved in a timely manner.

Thank You,

Stephan Grice