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CB Appliances Rheem
Rheem

Rheem review: Seven repairs in 2.5 years. Still under warranty. Still paying

D
Author of the review
3:17 pm EST
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I upgraded to a higher end Rheem system and paid roughly $6,000 more specifically for reliability. The selling point was avoiding major failures and extending the life of the unit. Instead, I’ve experienced repeated breakdowns almost from the start.

In just 2.5 years, the system has required seven repairs. Although the unit is technically under warranty, I am responsible for labor costs every time. Each service call has been $1,500 or more, which adds up fast. These have not been minor adjustments. They have been significant component failures, including a failed compressor.

I’ve contacted Rheem directly to try to resolve this and was told nothing could be done beyond parts coverage. At that point, the warranty offers little real value when labor costs alone are nearing replacement pricing.

This has been an expensive and frustrating ownership experience. Based on reliability, support, and total cost of ownership, I would not choose Rheem again and would advise others to look elsewhere.

Recommendation: stay away

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  1. Rheem Contacts

  2. Rheem phone numbers
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    Replacement Parts
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  3. Rheem emails
  4. Rheem address
    1100 Abernathy Road, N.E. Suite 1400, Atlanta, Georgia, 30328, United States
  5. Rheem social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 17, 2026
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Rheem Category
Rheem is ranked 31 among 270 companies in the Appliances category
#29 Canadian Appliance Source Canadian Appliance Source #30 Godrej Industries Godrej Industries #31 Rheem Rheem #32 Cuisinart Cuisinart #33 BlendJet BlendJet
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