GDex / GD Expressdelivery service

Gdex dear customer, we were unsuccessful in delivering your shipment (cn gam001020497) today. call [protected] to reschedule delivery.

This message was sent to me yesterday. poor service indeed. why not leave the parcel at the guardhouse? every other delivery service does exactly that: deliver the goods.
Not gdex. they insist on ringing you, even if you are not available during the day. I just spoke to a customer service lady from gdex calked ayu who tells me they will ring the customer, then ask the ic number before they leave any parcel at the guardhouse. this is a ridiculous procedure. I believe this company is too inflexible to follow simple instructions from a customer. I spell it out again:leave the parcel at the guardhouse. do not ring me first. I know it's coming, I told you to deliver it, so do that. do not waste my time by adding unnecessary steps of burocracy.
This is not the first time gdex caused me problems. last time I ended up driving to the depot myself to collect my parcel. again, the delivery failed miserably, after several attempts. that time the excuse was that my parcel was too valuable to leave with the guardhouse. they do not trust my guards? well, I do. that's why they work for me. my thanks to the kind staff at the depot, they helped me and located my parcel, even though it was late in the day.

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    Submit

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.