Gaura Travel Solutions

I have lodged refund application in year 22 September

It’s been almost 10 months not received any money back even after multiple emails

Not happy with this

Try to solve this asap

Booking ref was 6GC6VB

No experienced people are booking tickets in this agencies. I am struck at two different terminal and leaving. Don't ever think booking with this travel. Look at other options.

Absolutely unprofessional! Worst customer service! Was placed on hold for elongated periods ! Do not waste your time here! Consultants do not even listen to your requirements and even if you find a route elsewhere and provide them an opportunity to quote, they mess it up by lying about the prices. A consultant Mi****le even attempted to change her name when she called back.

Absolute Professional CHEATERS - NEVER EVER GO WITH GAURA TRAVELS PLS

They Cheat customers in every aspect that they are capable of. They are professional trained Cheaters. I have faced lot of issues while booking the tickets, Prices are never the same as promissed, And they cheat on every angle. And Due to some family unwanted reasons I had to cancel the tickets and contacted Guara travels for the same well before the travelling days ( atleast 10 days before the travel date. They are charging min 400$ for each ticket where the original cost itself is around 1000$ per ticket.

I agree with you guys. I called them today to find a better deal, to my surprise they did not even honour the deal on their website. Found the tickets were cheaper online on the website and the phone consultant refused to match the price saying there was a glitch. Even after paying the credit surcharge the tickets worked out to be $250 less than the phone consultant offered, . After which I tried calling their helpline number for making some request for the meal and the seat arrangement, got hold of a person dialling option 2 and option 3 he said he will put through the call to the right department and transferred to a never ending hold music. On hold since 45 minutes while i am typing this complaint. Sent them a feedback to care about customers once they get the payment.. Never make the payment though this mob again. Will see what the outcome would be.

Never ever go to them. I wanted to book ticket of the next day to travel to India from Melbourne. So it was showing not avaliable online and advice to call they agent. I made call and he told ticket is costing 815AUD and as I did not have any other option I had booked it. When I go to the Singapore Airlines website to take print of the ticket I see the fare on it is mentioned to be 638 AUD. I called them back the same day withing hours but they say all stupid thing and said when they booked ticket for me it was showing that fare and hence it is issued at Price 815AUD. They have taken almost 150 AUD extra from me.. They are BIG FRAUD

I booked a ticked and paid entire ticket price for 4 of us. 2 days later I followed up that I have not yet received the ticket. I was told that ticket prices have gone up and they cannot issue me a ticket.
Since then I have called them 8-10 times, but I don't get to talk to supervisor, untrained and ill spoken staff are not able to address this concern and it appears I am banging head against a wall.
I am seriously thinking of filing an ACCC complaint against them. Would never recommend anyone to book ticket from Gaura.

Saley Chindi Chor Kahi ke. They are not refunding my cancellation money from past 3 months. I keep calling them and they keep saying speak with my manager. Its high time I raise with Aus Gov body