SUBMIT A COMPLAINT

Garmin International Customer Service

0
Complaints88
Pending0
Resolved0

Garmin International, Inc.

1200 E. 151st St.
Olathe
Kansas
United States - 66062-3426

Customer Support Phone Numbers

1800 18 860 019(Phillipines) 0 0
800 886 1072(Singapore) 0 0
+1 913 397 8200(United States) 10 4
+1 503 391 3411(USA & International) 0 2
+1 800 654 3415(Canada) 1 1
+44 238 052 4000(United Kingdom) 0 0
+886 226 429 199(Taiwan) 0 0
+32 26 725 254(Belgium) 0 0
+45 48 105 000(Denmark) 0 1
+358 19 311 001(Finland) 0 0
+33 155 178 181(France) 0 0
+47 69 233 630(Norway) 0 0
+351 214 447 460(Portugal) 0 0
+7 495 643 1913(Russia) 0 0
+34 932 754 497(Spain) 0 0
+46 317 940 000(Sweden) 0 0
+86 400 819 1899(China) 0 1
+91 971 666 1666(India) 0 1
+81 492 679 114(Japan) 0 0
+27 112 519 999(South Africa) 1 0
+82 221 415 855(South Korea) 0 0
+90 212 243 9343(Turkey) 0 0
+971 42 291 195(UAE) 0 0
+55 800 770 4960(Brazil) 0 0
Additional Office, United States
2345 Turner Road SE, Salem, OR 97302

Garmin (Europe) Ltd.
Liberty House, Bulls Copse Road, Hounsdown Business Park, Southampton, SO40 9LR, UK

Garmin (Asia) Corporation
No. 68, Zhangshu 2nd Road, Xizhi Dist., New Taipei City 221, Taiwan

Australia
30 Clay Place, Eastern Creek, NSW 2766

Belgium
Pierre Dupontstraat 165, 1140 Brussels, Belgium

France
Immeuble Le Capitole, 55, avenue des Champs Pierreux , 92012 Nanterre Cedex, France

Netherlands
Bramenberg 9-3, 3755 BT Eemnes, Nederland

South Africa
Office 802 - 8th Floor, 11 Cradock Avenue, Rosebank, Johannesburg, 2196 

UAE
AMIT, P.O. Box: 1633, Deira, Dubai, U.A.E

Plus

Garmin International Complaints & Reviews

Garmin International / garmin fenix 5

Am
Aug 09, 2019

Garmin InternationalI ordered a Garmin fenix 5 watch from Garmin website and I received a Handkerchief in the parcel. I ordered this from the advertisement on Instagram which took me to a website names garminlove.club and there what I placed the order. I have some screen shots which I am going to share. I...

Garmin International / garmin driveassist 51

Ky
Jun 28, 2019

i bought this device in June 2018 in Scotland, Immediately i realised that this device was not operated properly and lack response, i sent it to service centre in Kuala Lumpur once i came back to Malaysia. the service centre sent to regional service in Taiwan for rectified the problem, i...

Garmin International / vívomove® hr watch

No
Jun 19, 2019

I purchased the watch online, when I received it I plugged it into the charger and it worked fine for about 1 hour. After an hour I could not get it to turn back on. After plugging it in for over 24 hours, there was still no response. I contacted the customer service and it took about 3...

Garmin International / garmin fake website

Ry
Jun 14, 2019

Garmin InternationalI visited a garmin website. I thought it was authentic. Everything was on sale. The website is: https://www.garminlove.club/ I bought a garmin descent mk1. I was sending emails to the support team yet they were not responding. I was asking if they were selling authentic garmin watches. They were...

Garmin International / lifetime map updated

Gr
Mar 19, 2019

I purchaed a lifetime update for my garmin sat nav. Tried to do an update today to be told that my account has been deleted and I need to pay another £89.99 or buy a new device!!! Both customer services reps rude and unhelpful. Garmin claim that if you do not update the unit every 3 month...

Garmin International / garmin forerunner 30 water damage.

Lv
Feb 02, 2019

In October 2017 I purchased a Garmin Forerunner 30. Because it is classified as swim safe, I originally bought it to coach swimming with and do some recreational running. I also did two triathlons with it and it functioned well. In June 2018 I started running seriously and the watch played...

Garmin International / garmin south africa

Ma
Nov 26, 2018

Dear Sirs I have been battling with Garmin South Africa to obtain an upgrade on my Garmin 520 (which has become defective), to a Garmin 1030 with extra batter pack, as per the below correspondence thread, however, to no avail. They have failed to supply me with Garmin International'...

Garmin International / delivery of garmin drive

Am
May 11, 2018

I have paid in full for the product. RMA number 8692939. Tracking number 1Z5760X66809994445 The delivery was scheduled on Friday 4th May. Today 11may, I still do not have the product I am complaining and I am seeking compensation. I am very let down about this poor customer service and...

Garmin International / customer service - vector 3 pedals

Ja
May 01, 2018

I contacted Garmin about the problems I was having with the recent purchase of my Vector 3 pedals. I used the New Zealand site and the customer service message. I did not get a reply for 2 weeks. Then all it said was to get a faster response phone them. I did that and tried this twice and...

Garmin International / zumo and basecamp

Ph
Apr 24, 2018

Hi, I do not have specific issue to report but I am just not satisfied anymore with Garmin products. Those last 12 years I had multiple Garmin devices (Zumo, Navigator ...) used for Motorbiking. I have been satisfied for many years but I have to say that I am now seriously fed up with: - map...

Garmin International / poor service

Kp
Apr 23, 2018

Garmin InternationalDear Sir I am from Malaysia. I bought a Garmin Vivosmart 3 at the Taiwan airport last month. Serial no is [protected]. A month later the battery doesn't last long. It died after 4 hours of use. 3 weeks ago I sent the watch to Garmin office in Kuala Lumpur (Aero Technologies M Sdn Bhd...

Garmin International / refund not received

Ja
Mar 16, 2018

In November 2017 I purchased downloadable software for my Garmin GPS online from Garmin South Africa. I made an error and placed the item into my shopping cart three times. Later I also discovered that the product I had purchased was not compatible with my Garmin model. I contacted Garmin...

Garmin International / I am complaint about gps map update

Pa
Mar 13, 2018

Garmin InternationalMy GPS is Nuvi 40, unit ID: [protected], software version 2.90 I just come to Thailand Bangkok Garmin Centre to update my GPS map. The working staff inside the Garmin centre told me that my GPS are too old and unable to update. When I purchase for this product, the seller told me that thi...

Garmin International / garmin gpsmap 162 / bluechart

Er
Feb 26, 2018

I have bought an old GPSMAP 162 to replace the one I have lost. I also have BlueChart Americas V5.51 with St-Lawrence River and Bahamas that I still use to plan my sailing. But I cannot re-load my charts into it, buy a new one or update the charts I have! I have contacted Garmin Customer...

Garmin / fit2run supplier

Ab
Dec 04, 2017

Hi there I am submitting a complaint based on an order I made via Fit2Run on the 27th of November. In short, the following happened: -Earlier in the day (of the 27th of November) I submitted an order for a Garmin 5S - Silver/White Band -Two amounts were deducted from my credit card -I...

Garmin / vivoactive hr ([protected])

Jo
Nov 27, 2017

On 11/25/2017 I purchase my smart watch, this will not show e mails and when Garmin app is closed watch pairing stops. Only works when app open. Talk customer service agent on 11/27/2017 time 03:30 pm, he told I must pay for app issues. Can someone tell what to do, return to store or what...

Garmin / vivioactive hr

82
Nov 24, 2017

The accuracy of the unit is not even close. On some days it tracks evenly with my older Fitbit One and other days it is so far off it is unreal. I have tried to contact them several times but no luck, all I get is to do the reset for accuracy and see what happens. One day I went for a hike...

Garmin / garmin striker series 7cv

Ra
Nov 06, 2017

I purchased a garmin fishfinder fron antonette marine in Hudson Florida on Approximately 10/24/2017. I specifically asked the sales manager if the unit was capable to support maps and show channel markers. I had ask this question numerous time, and my wife said to stop asking the same...

Garmin / warranty

Bn
Oct 30, 2017

Hello My Garmin stopped working within a year of my purchase, well within the warranty period. I called to report this, and was told to send the unit in. My RMA# is [protected]. I put it in my car, and forgot to send it in until last week. I was contacted by customer service with a...

Garmin / total lack of care

Pj
Oct 03, 2017

Bought a satnav from garmin to go away on holiday with my touring van .Two mile away from my destination this took me of a main road up a tenfoot wide road with ten inch speedramps .I scratched the side of my caravan getting out the thing is there was a perfectly a good road we were on so...

Garmin / garmin communicator plugin

Tr
Sep 23, 2017

I have a Garmin product, branded as a BMW Motorrad Navigator III. Serial number [protected] or I3J004606. This item is not supported by Garmin express which I have for my Garmin Nuvi 2569 LMT-D. I want to update the maps on the Navigator III which I am instructed to do via the Map Update...

Garmin / forerunner 235 watch

Ne
Sep 10, 2017

The red button on my watch stopped working two weeks before warranty expired. Contacted Garmin via web form to ask how I get my watch fixed on warranty. The site said to give them three days to respond. One month later, have yet to hear from them. Two things: 1. Disappointed by quality of...

Garmin / garmin vivosmart hr + unsecure lock system

Ge
Aug 14, 2017

I bought a new garmin vivosmart hr + I lost it in the sea few weeks ago while windsurfing I thought it was my fault but I was suprised by the fact that when I tried another newly bought vivosmart the lock on system was totally unsecure it went off very easily unless the main activitie...

Garmin / nüvi 55 lm european city navigator doesn't work and garmin doesn't fix or reimburse me

Af
Jul 17, 2017

I've bought the City Navigator Europe map to upload to my nüvi 55 LM on July 8th 2017. But I could not upload it even after chatting for a long time with Garmin services representatives Zahrah and Lynn on the web. Zahrah has instructed me to buy a micro SD memory card, which I did (16Mb) but I...

Garmin / unable to get their support to help me

Al
Jul 07, 2017

I purchased a Fenix 5s at the end of April. I have had nothing but problems with. Getting someone from Garmin to help me has been a terrible experience. It can take them up to a week to respond. My watch stopped connecting with my phone. I made them aware of this situation multiple time...

Garmin UK / faulty garmin 62s and horrible customer service

Mi
May 31, 2017

Sent Garmin my 62s for a screen replacement as the current one was scratched. Paid them £82. They sent me a replacement 62s that looked new. I then puchased a TrekMap Italia V4 Pro map from Garmin and installed it on the 62s. It seemed to be ok. Arrived in Italia about 2 weeks ago and the 62...

Garmin / 770 dezl

Tl
May 20, 2017

Rip off alert garmin support technicians ripping off customers for money for fraudulent repairs to personal computers My garmin was not updating, I contacted customer support, customer support had a tech call me back "steven kz01075" he told me for $70 dollars he could fix my computer, I...

Garmin / garmin connect/forerunner 50

Ch
May 16, 2017

For a number of years I have used a Forerunner 50, an Ant stick and Garmin Connect to track my cycle training. I recently started my spring training and recorded the ride on the Forerunner. I came home and attempted to download the data to Garmin Connect. Garmin Connect appears to be no...

Garmin / update maps

Le
Oct 24, 2016

I googled Garmin to find it's website to download current maps. When I clicked on the link, it said to call an 888 # to get assistance. I called the number and it was answered by a woman with a heavy Indian accent, making it difficult to understand her. After many requests by me to repeat...

Garmin / garmin gpsmap 6008 chartplotter

Ke
Jul 22, 2016

Bought this unit brand new and had it professionally installed. Initially it worked nicely, but after I arrived on the Irish west coast the unit began to freeze and loose satellites. The unit was shipped with outdated or defective software and the GARMIN support staff, in a most...

Garmin / garmin express

Re
Sep 04, 2015

I think that garmin express has changed the format of my garmin.img files into unix files somehow I spoke to Garmin support and overtime I contact support they give me a different person as yet my problem is not resolved so far I have been asked to download the maps again at a cost of £30.00...

Garmin Nuvi 2597 LMT / Poor software and hardware

Ga
Mar 08, 2015

The Garmin Express software gives you the option to continuously run Garmin Express in the task bar. If you disable the option, Garmin Express still continuously runs in Windows, though it does not show up in the taskbar. There is no reason anyone would need to continuously run their GPS...

Gps Garmin Nuvi 2595 Lmt / arnaque pour vol

Vo
Jan 20, 2015

J'ai commandé, sur le site www.gpsfrance.net, un gps pour le prix de 99 euro avec ma mastercard, mais mon compte banquaire a été débité de 114, 16 euro. Mais voila je n'ai jamais reçu le GPS et je ne sais pas comment faire pour récupérer mon...

Eleoem/garmin / does not deliver product after payment

Do
Nov 07, 2014

ordered Garmin 3210 GPSMAP on line. Bank transfered $447.80 to Bank of China Hebi Branch 10/21/14 Product did not arrive, contacted them they tried to extort more money claiming a 60% tariff. Then, no more communication and no product. Fraud Donald Rourke [protected] [protected]@atlanticvideocorp.com

Garmin GPS / loss of service

Ea
Sep 20, 2013

I purchased a garmin gps 1490lmt with lifetime traffic and map update service. 23 months into my purchase the speaker failed and now makes incomprehesible buzzes. A software reboot did nothing. Garmin offered $120 toward the purchase of any list price replacement unit costing at least $240...

Garmin nuvi 2595LMT / gps sucks

Ga
May 31, 2013

1. Poor charging: Garmin tech suggested taking the unit home every night to charge. Are they nuts? 2. No route optimization: great voice command software – but pissy programing. You are driving to point A and you want to find coffee on the way. You can “start new route” which...

Garmin Nuvi 1450lmt / out of order after 14 months only

Ni
Apr 28, 2013

The Garmin nuvi 1450 started to shut itself off only after 14 months of purchase. Although I tried everything that the support centre suggested, nothing has changed . I will buy a new GPS which is not Garmin.

Garmin / no help with problem

Sa

I bought a Garmin Nuvi 1450 in April, 2011; I also bought the official Garmin case. It worked fine, even on our most recent trip until suddenly it didn't. The touch screen stopped working, and we realized the screen was cracked. The device had never left our car and was not dropped. I...

Garmin 260W / faulty hardware and software

Mi

Garmin continues to make and sell units that have insufficient memory to hold maps. They also have failed to allow the addition of secondary memory, in this case, an SD card. to store map updates. In addition to the hardware design flaws, the updater software does not allow the user to...

New Garmin Astro 220 Gps Dog Tracker + 5 Dc 40 Collars / new garmin astro 220 gps dog tracker + 5 dc 40 collars

Mc

New Garmin Astro 220 Gps Dog Tracker + 5 Dc 40 CollarsGarmin astro limited Registered no [protected] 110 richborough drive, dudley Dy1 3ls United kingdom Astro is the premier high-sensitivity gps-enabled dog tracking system for Sporting dogs. this unique system pinpoints your dog’s position and shows You exactly where he is, even when you...