GameTime

Three tickets to a highly anticipated concert on Oct 25 were purchased by me (for me and my two roommates) on Aug. 31. We live in a different city and got hotel reservations and dinner reservations to make a 2-day trip out of it. Days leading up to the concert, we received texts from the ticketing platform that the seller would release the tickets the day of the event. Hesitant about this, we reached out to customer service, who assured us that this was normal. So, we proceeded to drive up the afternoon of the 25th, expecting to receive the tickets we paid for before the concert that night. We were 20 minutes away from the hotel when we got a text from the ticketing platform that the seller could not complete our order and that we received a full refund. Panicked because we were about to go to our dinner reservation, at the hotel we booked, we had a long conversation with customer service who said there was nothing they could do for us since the show is now sold out. They mentioned that in cases where the seller cannot provide paid tickets, the platform will purchase comparable tickets for the customer. In this case, since it was sold out, there was no remedy except giving us credits. We found last-minute expensive tickets and were able to attend the show. However, we believe that the ticketing platform should reimburse us for the additional tickets we purchased due to their failure to provide the original tickets.

On May 16, 2022, I purchased a ticket to a sporting event (*** Cubs Game) from Gametime. Gametime, as a business, allows users to purchase tickets at lower rates closer to the time of the scheduled event. I bought this ticket a day in advance to the actual event scheduled at 6:40PM on May 17, 2022. I paid $25 for this ticket. This ticket was not ready in my account by the time of the event. So, I bought another ticket, through another vendor, to make it into the stadium. After I already purchased another ticket and went to my new seat in the stadium, I contacted Gametime through their chat support on their app (refer to attachments) and explained my situation and requested a refund since the tickets were still not in my account. I received a message back from support saying the representative just pushed my tickets through and they should be reflected in my account (mind you, I had already purchased new tickets and am now seated inside the stadium). He continued to say that for the confusion, they could compensate me a whopping $6 credit to my account for any inconvenience. This makes no sense, to their business model, or the business model of any third party distribution center. Since Gametime is a third party distribution company, they do not own the inventory of their tickets. However, they do incur the risk of anything happening to these tickets until they are in the hands of their end customer. Like a vendor selling a product that is fulfilled and shipped by Amazon. If Amazon loses the package, Amazon is liable. If the package is never sent by the vendor, then the vendor is liable. Rarely the end customer. Since these tickets did not make it into my possession until after the game started and after I had to purchase other tickets, I am not responsible for this cost. My money should be refunded, and the dispute for the responsibility of the cost lies between the vendor and the third party distribution company (Gametime).

I bought two tickets for a show in a city on June 15th. I paid $258 after fees. The day before the show, I still hadn't received my tickets. I contacted their Fan Happiness team, who assured me that my tickets would arrive in time. They sent me a non-functional link, advising me to keep refreshing it. On the event day, the link still didn't work. Trusting the company's policy and the customer service representative, I expected to get my tickets before the show, but I didn't. I sought help through live chat, which went unanswered, and then called customer service, encountering dismissive and unapologetic attitudes. I cited the Gametime Guarantee, which promises timely ticket delivery and valid entry, demanding a refund since I'd miss half the show. After 25 minutes, the tickets arrived via email, but I insisted on a refund, refusing to attend part of the concert. The supervisor was unavailable. Following an email complaint, I was denied a refund but offered a $30 Gametime Credit, which I found unacceptable. The guarantee was meaningless, leaving many missing events without proper resolution. My respect for Gametime has diminished after the worst customer service experience, and I expect a satisfactory correction.