Gala Hotelshotel booking

I booked a hotel with them in 2018 for a trip to cancun. They promptly took payment but despite a total of 7 different case numbers that they auto generated, it took my credit card company to rebate me the funds after gala wouldn't respond to even them. They didn't place a reservation at the hotel and wouldn't respond to my emails requesting them to do so or to refund my money.

Their US number always goes to voice mail and they won't call back despite numerous requests to do so by "case submittal". I have traveled to over 40 countries and pretty experienced but this has been the worst company to deal with bar none. Do NOT trust them. If you don't believe me just try their number and see what kind of luck you have in the US.

Feb 27, 2019

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