FWM Laboratories review: unauthorized charges and fraud 647

I finally received a refund today, i was charged 2/17/09, I called everyday and complained to them... I sent several emails to the refund dept, since that was the only way of communication with them...

My wife had ordered this product without letting me know about it. I discovered a charge of $87.13 on her debit card and asked what this was for. She told me about the "free trial" but didn't know why there was a charge. I called FWM Laboratories (866.949.0138) and asked for a refund, this was a "free trial". I was told my wife agreed to their terms, that if the account wasn't canceled within fourteen days her account was going to be charged. I was a little heated and said I don't care about that and want a refund. The CSR became rude and I again asked for a refund and if you can't issue it I will contact our state's Attorney General's office and the BBB. His tone did not change but I was persistent and said what I would do if he didn't refund my money. He kept citing their terms and conditions. Realizing this was going no where I asked for his supervisor. He said my claim would be sent to the refund department and canceled my account. I asked when the refund would appear, he said it would take a few days and I would receive an email confirmation. Not satisfied I continued to press for a supervisor. He finally gave in...hehe...and said it would take a while since the supervisor was busy (imagine that). I said my long distance is free and can wait. It took maybe 3-4 minutes and the supervisor was on the line and after insisting a refund she stated the same thing the CSR said, it would take two days. Ok, I was polite and hung up then immediately called my bank and canceled the debit card so they can't take out anymore money and will dispute this charge if a refund doesn't come through.
*fingers crossed*
-Keith

I just got off the phone with FWM Laboratories and they are 'hopefully' not sending me anymore bottles and not charging me anymore. I told them I got another bottle, but wanted to cancel my subscription because it didn't work. I asked if I only got charged for one bottle and she said yes. I have a full bottle and won't use it - costing me $87.14, but after reading all of your notes, I will just live with it! I am going to check back with the company in a few days to see if the Cancellation Number they gave me works.
Otherwise, I guess I will be prepared to cancel my credit card if they keep charging me...
Good Luck everyone!
-Kelly

smw laboratories
acai berry free trial

United States

Like others who have written complaints, I saw an ad online for free acai berry and colon cleanse trial samples. I am pretty careful about looking for the hidden costs/fine print, and not having found any I ordered the trial bottles. As others have stated, I suddenly noticed two charges for 87.13 on my credit card. I immediately called the company and was told that my credit card would be credited back for the 175.66 I had been charged and that my "membership" would be cancelled. They even gave me a "return confirmation #" I returned the 2nd bottle that showed up a few days later. While talking to the rep from the company when I initially called, he mentioned the "terms and conditions" that were listed on the order page. I wondered how I could have missed this since I am so careful about stuff like that, so I went back to the original web page that had linked me to the acai berry site. To my surprise, the same link now connected me to a totally different colon cleanse company than what I had ordered from. The acai berry site was the same so I looked for the "terms and conditions" that were supposedly there. I finally found a link at the very bottom of the web page in about 6 font writing that said "terms". If you didn't scroll down the page (which you don't need to do to place your order) you wouldn't even notice it, as I didn't. The company did credit me 87.13 and I kept waiting for the second credit to come through. I finally called the company and was told that it was in the refund dept and I should receive the credit in a couple days. That has never happened. I have called back twice more since then and talked to 3 very rude girls who could barely speak english. I'm not even sure they understood me...or at least the pretended they didn't. One girl, who said she was the supervisor, just kept saying that I should've read the terms and conditions. She also said that there wasn't anyone higher than her that I could talk to. When I asked her if she owned the company she just said "I work for swm laboratories" and refused to give me a name or number for anyone! When I asked her why 2 other employees had told me that my refund was being processed and there wasn't any problem, she just ignored me. I never could get her, or the other 2, to even respond to my question about why other employees had told me it wouldn't be a problem. So that's where I'm at. I belong to a prepaid legal service and will be calling them to address the issue. I found this site in looking for a contact address for swm laboratories and decided to add my story to the others. These other complaints help validate my concern about "missing" something when I ordered in the first place. Also interesting to note, in trying to find a contact address for swm I again returned to the original web site that had linked me to swm. It no longer links me there. It links to another acaiberry company. Buyer Beware!

FMW

Acai Berry detox

FMW Labratories
California
United States

I ordered the free sample of "pure acai berry". I got a product that is loaded with Caffeine. This is not what i ordered. Even though they gave it to me for just $3.95 I still took the time to call and complain. They said it was my fault for not doing my research to find out the ingredients of the products even though on the order website www.acaiberrydetox.com they list it as "pure acai". The customer service agent Sam Guzman insisted that my lack of research is the problem and not the fact that the website states "pure acai". When I asked to speak to her manager she hung up on me.

I hate companies that misrepresent their product. Just the caffeine alone would meet all the benefits they list. I could just take caffeine pills if i wanted that trash in my body. Beware!

I agree with all the other comments. Only I was billed 4 times for the 87.13 and received only the one trial bottle, because some how they set me up on 2 different accounts. They barely speak english and said I would be directed to the shipping department the two times I called. I should be credited back for at least 3 of these charges...

OMG. I wish I would've seen all these postings about FWM labs months ago. All these stories are just like mine.
After calling "customer service" for 2 months I filed a complaint with the Better Business Bureau and yesterday 3/10/2009, they told me that my case was closed b/c the company hasn't responded to ALL the complaints against them.
The contact person a Brian Weiss, has kept everyone's money and is probably out on his boat bought off of this scam he's got going on.
I was told that I could contact the Consumer Protection people. I filed a complaint in hopes that someone can help. I was calling/emailing these people every day and then started sending letters. I really hope that someone out there can help everyone who's been SCAMMED!

A common mistake among people is that they didn't cancel after the 14 day trial period, and I think you made that mistake too. Aside from calling your card company, call FWM lab customer helpline no. [protected]). Their friendly operators are very eager to help you.

Got this from the ABC News website:

Consumers Warned to Avoid 2 Supplement Sales Sites
BBB warns consumers of 2 companies that use Oprah, other celebrity names, to sell supplements
NEW YORK January 7, 2009

The BBB on Monday named Central Coast Nutraceuticals Inc. of Phoenix and FX Supplements of Arlington, Texas, as two companies that engage in misleading sales and marketing practices. At least part of the issue is their use of "negative option marketing" techniques that require customers to cancel recurring orders or membership in ongoing programs they may or may not be aware they've signed up for. BBB said it received numerous complaints from consumers who found it difficult to cancel the orders, and were often charged multiple times.

BBB also criticized the companies for using what appear to be endorsements from Oprah Winfrey, Rachel Ray and other celebrities for their products to lure customers in. "They knew they had a gold mine here by using Oprah's name, " said BBB spokeswoman Alison Preszler-Southwick.

Both Web sites feature photos of and comments made by Winfrey and others regarding the reported health benefits of acai (pronounced AH-sigh-ee), along with identical photo montages of other stars who have purportedly used acai to boost their diets. While neither site specifically claims endorsement of their products, the BBB said the tactic misled consumers who thought the products were getting the nod of approval from their favorite stars

"FREE TRIAL OFFERs" FOR ACAI BERRY ARE NOT FREE!
In fact they will cost you more than 4 TIMES AS MUCH as it should cost per bottle. These scammers will charge your credit card at least $80 per bottle each month. That more than twice as much as quality freeze-dried acai berry should cost. And to make it worse, they send you crappy drum dried Acai Berry, which cost about 1/2 as much to produce. So you end up paying at least 4 times more per bottle than you should.

YOU WILL BE SIGNED UP FOR A SUBSCRIPTION
Yes, they say they just charge you for shipping. If that were so, it wouldn't be bad. But in reality, they just want your credit card number and will bill you every month for a subscription you didn't sign up for. They bury the fine print in their terms and conditions.

YOU WILL SPEND HOURS TRYING TO CANCEL THE SUBSCRIPTION
There will either be noone to contact to return the crappy product, or they will say you have to call their customer service number to get return authorization. When you do, you are put on hold and shuffled between different people until you give up. Don't believe me? Before you purchase, call or email them and say you did not sign up for a subscription and please stop sending the product. You will get the runaround

THEY WILL SHIP YOU A CRAPPY, NEARLY WORTHLESS NO NAME BRAND OF ACAI BERRY SUPPLEMENT
They don't expect you to be happy with the product. They don't care, so they make even more money by shipping you crap. Acai Berry supplements must be freeze dried, or else they lose most of the nutrients and antioxidents. These scammers use cheap, heat processed Acai that cost 1/2 as much. Read more about choosing a quality supplement

THEY OFTEN BUNDLE OTHER PRODUCTS IN THE SUBSCRIPTION TO CHARGE YOU EVEN MORE
It's really obscene what some of these scammers do. We've listed a common offer below, where they bundle additional offers if you do not deselect the checkbox (it's checked by default). Some are hitting people with $150 a month in charges.

I received my product in the mail 7 days into my 14day trial period. I became suspicious immediately when the package only had a small piece of paper with the number [protected] and no information about the product. I called and cancelled my subscription immediately through the automated system but then called back to speak with a live individual requesting a confirmation number. Something still didn't feel right even after all that so I started researching online and found this site. After reading repeatedly that most had to cancel their cards I called my bank of which my card was issued. The bank teller told me it was a good thing that I called because they have been receiving complaint after complaint about FWM Laboratories and unauthorized transactions. Thanks to everyone who made their stand and their complaints on here I was able to cancel my card before any money was taken from me other than the shipping and handling fee of $2.00. Apparently this company really just wants access to your account so they can make a living as thieves. Thank you to everyone who cared to make a difference. As a single mother of two children and a very limited income YOU MADE A DIFFERENCE IN OUR LIVES! THANK YOU, THANK YOU, THANK YOU!

FWM Laboratories/ACAI BERRY DETOX

no refund

I ordered the free trial of Acai Berry Detox and received it about 8 days after the initial request. I thought I had 14 days to try the product, but that didn't prove to be true. I tried the product for 3 days and it upset my stomache so I discontinued use. Thinking I still had a few days to call and cancel I didn't worry about it right then. Yesterday I looked at my checking account, only to see that I had been charged $87.13. I contacted the company to try and get a refund but was given the run-around for 20 minutes. I was told they cannot and will not issue refund for the product. I called later and talked to another "supervisor" and got the same song and dance. I researched the BBB site and wish I would have looked there before doing business with FWM Labs. Their rating is an F. They have well over 900 unanswered complaints. I feel like an absolute fool for losing $90 to these ingrates. Hopefully the word will get out and they will lose their business eventually. What a racket!

FWM Laboratories

unauthorized fees

acai berry
Hollywood, Florida
United States
Phone: [protected]

I am among all the rest of you, I wanted to try the product, you see the ads all over the place, the ad I clicked on was from my state, I have been billed for two bottles now and have not received them, also I am being charged for foreign transaction fees, I have phoned the credit card company twice and nothing from them since February 5, 2009.
Stupid me, now I have to spend time to write letters, send photo copies of this and that.. you would think that the credit card companies would wise up themselves with so many people being scammed

Acai Elite Free Trial

I got screwed too

Company information:
FWM Laboratories
Hollywood, Florida
United States
Phone: [protected]

This company did the same thing to me. Ordered Feb 2 Charged 3.95 S/H. Never recieved anything. Feb 20 Charged 87.13 +S/H. Still revieced nothing. Canceled on March 2. Charged 87.13 +S/H on March 5. Finally got product on March 7th. Not Acai Elite that I ordered, instead it's Acai Berry Detox. Give me ALL my money back! I'm letting VISA take care of them.

I ordered my free one month supply and my card was charged 2/9/09 for the shipping of 3.95 and an international fee of .12 because it was being shipped from the UK. I then noticed on 2/24/09 there was another charge of 87.13 with another international charge then on 3/8/09 there was another charge of 40.00.

I called the number on my statement [protected] and got a foreign person on the line and asked what the charge was and he told me that it was for my second month of ACAI ELITE which I have never received and told him I wanted my account credited.

Today on my account there is ANOTHER charge of 40.00 and a different phone number of [protected] in Florida listed as FWM*LIPAPHEN. I called it and asked what this bogus charge was and the foreign woman told me it was my second month supply.

When I asked her different questions about the origin of the shipments and the 2 different phone numbers she told me they were the same company and that the 87.13 was actually the BILLING FOR MY FREE TRIAL and the 40.00 was the second month shipment.

I have revisited the website where I ordered my "FREE" sample and the notice that states you have 14 days to evaluate the product. You can cancel at anytime. It also states that "Our product will recur at a 21% saving of 19.95 off the regular price, for a low price of $87.13 with a fresh one-month supply of Acai Elite shipped every 30 days from the initial order..."

No where does it state that after 14 days your credit card will be charged for 87.13 for the "FREE TRIAL". Also there are 2 different merchants listed on my statement and products.

Is there someone out there that has received their money back or filed a complaint with someone that can help? The card I used is a debit card that is tied to child support payments and I am VERY careful what I use the card for and this sure wasn't something I had planned on happening.

This company should be stopped at this and to make matters worse, the 'customer service' is located in India and they are taught to repeat the same thing over and over again without any thought to what they are saying or doing.

Sue Lemke

FWM Laboratories/ACAI BERRY DETOX

Credit Card Fraud

I was also a victim of FMW Laboratories. I ordered the "free" trial bottle, and cancelled afterward. I was also charged twice on my credit card after cancelling $87.13. On the phone they continue to give me the runaround. My credit card company has said they will remove the charges from my account. We'll see if that happens. So frustrating!

I made the same mistakes you all did...This company is a FRAUD they are out of the country, they have put over 200.00 dollars in foreign fees and mamebership fees and 4 fees for the same month. I hope any body reading this will learn from my mistake DO NOT USE THIS COMPANY. Also I will be writing Oprah and Rachel Ray to notify their people that their names are being used for such a bogus company!

Well, for what it is worth, here another sad story! Same here, saw it online thought what the heck a free sample and I did cancel within 14 days because it made me sick. Needless to say they drafted 87.13 from my account and everytime I call I get a foreigner who cannot speak english that tells me my money has already been refunded and it has NOT! I have called faithfully twice a week since January 02 to get a refund only to have them tell me my money was refunded on the 30th which it was not! I will call faithfully until I get it no matter how many dumb foreign people I have to talk to. We will eventually hear about this on the news they will piss the wrong person off eventually!

I am in the same boat you are. The free trial offer was only to charge us the shipping and handling. I have been charged a total of $350 for a product that didn't work, that I didn't even get through the free trial and I cancelled within the correct time. I still have not seen the refund. Is there going to be a class action suit or do we call the BBB or what? I'm frustrated for losing so much money on such a scam.

FMV Laboratories/AcaiBerryDetox

Unauthorized charges to my checking account

Complaint Rating:
Company information:
FWM Laboratories
3007 Greene St.
Hollywood, Florida
United States
Phone: [protected]

I also ordered the AcaiBerryDetox trial size product for the incredibly low shipping price of $3.95. I submitted all my information and received an order number and an order total of $2.00 (unbelievable, huh?). I just received an overdraft notice on my checking account (since I used my debit card for my order) saying that these people charged my account a FULL $88.00 for a "free" trial-size bottle of the AcaiBerryDetox. I even printed my "confirmation of order" which was completed on 2/13/2009 at 10:21:12 AM. I told you I had this information. Now what do I do to keep them from charging any more to my account? Cancel my checking account and get a whole new one? Let me know.

Melissa W.

I ordered the product on 12/22/08 and canceled the product within the 14 days. I was still charged the $88.00. As of 3/9/2009, I am still waiting on my refund from 1/8/09! Big time scam. Can anyone put them out of business?!

FWM Laboratories/acai berry

unauthorized charges on bank card

Company information:
Fwm Laboratories
United States
Phone: [protected] / [protected]

i just realized that I have been scammed by FWM Laboratoreis in Hollywood FL. I noticed on my most recent statement that I was charged twice in January for 87.13. In Dec. i too ordered the free trial for 3.95 and surpringly received the product as well as two more bottles which I never wanted or ordered. I dont uderstand how these people sleep at night knowing that they are robbing people. Since I used my debit card for the 3.95 payment and not a credit card, I feel like they have free access to my account. Most of us work hard for the money we have and its hard to make ends meet without thieves like this. i will be contacting my credit union tomorrow to cancel my card.

THEY DONT TELL ME WHEN I ORDER I HAVE TO PAID FOR THIS ONLY 3.99

Complaint Rating:
THIS A FRAUD THEY NEVER TELL YOU YOU HAVE TO PAID 81.00 DOLLAR THEY TELL YOU 3.99 WHEN YOU GIVE THE INFORMATION THEY CHARGE YOU 81.00 DOLLARS PLEAS HELP ME THANK ROSA RODRIGUEZ

You have to file charges yourself. With your CC Company, the Federal Trade Commission and the Attorney Generals office in whatever State you got the bogus product.

You can take it to Court in your State and find a Lawyer that would like to put together a Class action lawsuit.

This is why Oprah is saying she is not affiliated with this or any other Acai Berry company. I saw it on her page after her show. Still trying to get my two withdrawels of 87.13 and also want my 4.95 for the trial offer I only received half of! Called the bank and they will be involved in the dispute. Has ANYONE got their money back yet? Can we all get together and do something about it?

On February 9, I order the "Free" sample and was charged $3.95. I received the product on February 20. On Tuesday, February 24, I called and cancelled the account. The operator told me that if I wanted she could lower the price of the product to $47, I told her, "no, cancel the account." The account was cancelled. On Feb. 28, two amounts were charged to my card. One for 70¢ and one for $87.13. I immediately called the company and asked why this was charged. I was told it was because I didn't call back within the 15 days to cancel. I was also told the new shipment was already sent, and that I could return it and a refund would be issued. I needed to call back in 2-3 days. On March 5, I called back. Was told by the operator that the account was cancelled, and that the refund was being escalated. She then transferred me to her supervisor, who told me that the charge was not for a new shipment, but was for the original one because I failed to call back in the 15-day period. I said how can I do that when I didn't receive the product until Feb. 20? He told me that on the piece of paper that came with the product it states that you can call the company and extend your trial period. I don't him, "No, it doesn't." and I proceeded to read him the piece of paper. He apologized for that (as they always say) and told me that he would inform the marketing department that they need to change their wording. He said I should call back in 2-3 days to see if my refund has been processed. I asked him how many more times I'm going to have to call back, and he told me this will be the last time.
What a joke, and shame on us for falling for it. You would think we would all no better.

I agree! This should be illegal. They are theives and con artist!

called city of hollywood police department their place of business make a complain there they are investigating now

This is too familiar! I too ordered the free trial product. It did not arrive when it was supposed to and my account was charged $87.13 before the product arrived. I called to cancel any further orders and was given a cancellation number. Three days later new charges appeared on my bank account. When I called them to complain they insisted that I owed the money. I informed them that I had called the Missouri Attorney Generals office and filed a complaint. At that point they said a refund would be coming. I will have to wait and see if that truly happens. I would recommend that no one buy from this company.

Yolanda
I know it's not funny but you make it sound funny. Keep the bottle and look up the ingredients. Someone posted the ingredients on this website and looked it up in the Dictionary. One of the ingredients said that it was not digestible by humans. On another Website, I read that someone was rushed to the Hospital because of this bogus product. Keep records, I smell another lawsuit at hand...

I AM PISSED what a crock of poo i ordered Acai berry detox almost 2weeks now and have a rash on my arm im 341/2 years old taken every medicine non to man never had an reaction to any meds. including diet pills my entire boby is red i look like an distant relative of the smurfs.

I was also thinking this was a free 30 day trial and I did recieve the pills but they dont work! The paper that comes with the pills does not state anything about having to return them... It only has their phone number and a list of other products you can order. After I saw that there were charges pending in my bank account, I put 2 and 2 together and realized it was this company. I have now spoke to 4 different people in 24 hours trying to get a refund and was also told I have to wait 2 to 3 days before my refund request will be processed. I was also giving a special price quote of 2 dollars for shiping and handling but after reviewing my bank statement was charged 2 seprate times, one for 2 dollars and one for 1.95, 2 hours apart. This company is a total fraud and a total rip off! I also found another website with the same product and company that had completely different terms and conditions...how are you to know what terms and conditions apply to you?

I have Paid for my last 2 Bottles of Acai Berrys and Colon Cleanse but I do not want this last Bottles so I'm Sending it back Please don't send me Anymore I will send this one back to you. Thanks but nomore
Mrs, Gentry

Acai Berry SCAMS - Beware Free Trial SCAMS

Got this from doing a search through CNN.News.com

"FREE TRIAL OFFERs" FOR ACAI BERRY ARE NOT FREE!
In fact they will cost you more than 4 TIMES AS MUCH as it should cost per bottle. These scammers will charge your credit card at least $80 per bottle each month. That more than twice as much as quality freeze-dried acai berry should cost. And to make it worse, they send you crappy drum dried Acai Berry, which cost about 1/2 as much to produce. So you end up paying at least 4 times more per bottle than you should.

YOU WILL BE SIGNED UP FOR A SUBSCRIPTION
Yes, they say they just charge you for shipping. If that were so, it wouldn't be bad. But in reality, they just want your credit card number and will bill you every month for a subscription you didn't sign up for. They bury the fine print in their terms and conditions.

YOU WILL SPEND HOURS TRYING TO CANCEL THE SUBSCRIPTION
There will either be noone to contact to return the crappy product, or they will say you have to call their customer service number to get return authorization. When you do, you are put on hold and shuffled between different people until you give up. Don't believe me? Before you purchase, call or email them and say you did not sign up for a subscription and please stop sending the product. You will get the runaround

THEY WILL SHIP YOU A CRAPPY, NEARLY WORTHLESS NO NAME BRAND OF ACAI BERRY SUPPLEMENT
They don't expect you to be happy with the product. They don't care, so they make even more money by shipping you crap. Acai Berry supplements must be freeze dried, or else they lose most of the nutrients and antioxidents. These scammers use cheap, heat processed Acai that cost 1/2 as much. Read more about choosing a quality supplement

THEY OFTEN BUNDLE OTHER PRODUCTS IN THE SUBSCRIPTION TO CHARGE YOU EVEN MORE
It's really obscene what some of these scammers do. We've listed a common offer below, where they bundle additional offers if you do not deselect the checkbox (it's checked by default). Some are hitting people with $150 a month in charges.

I wish I had seen your website prior to stupidly ordering this product. After ordering product on 2/14/09 they charged my credit card 3/2/09 when I received product approxiatemately 4 or 5 days prior! How does that work! What a scam is right!

I am also a victim of this scam. I received the charge for shipping and never received the product. I didn't think much of it and thought oh well its only 3.95 but now I have been billed for the $87.13 since I didn't cancell w/in 14 days. I called them and complained that I haven't received the product how can I be billed for it. They only read from a script and cannot think outside of this, I asked for a supervisor and he also reads from script and does nothing. I cancelled my product and am still waiting for the original shipment. They said I would receive an e-mail confirmation and have not received this. I called back 4 days later to tell them this and they said don't worry my "concerns" have been escalated to the shipping dept. I told them I didn't worry before and now I had to pay $87.13 this time I will worry. They won't let you talk to shipping and the supervisor just keeps saying the same thing about how my "concerns" are escalated to shipping. They will not let you talk to the supervisor of the supervisor. I wish I would have read more about this before I did this "free" trial. I am going to call my bank and make sure no charges are accessed.

Oh my God!

There has to be a way these people can be punished!
I'm also a victim and right now I'm on the phone with my bank to do something about it! I was charged 89.74 and I'm worried now, after i read about it, that my card will be charged again. I talked to supervisor

Found this here...interesting.. read it... some people are wondering about extra charges to their credit card

Natures ACAI Berry
Posted: 2009-02-26 by Frustrated with Untrustworthy People

Fraudulent Enrollment in additional services

Complaint Rating:
Company information:
Fit Factory/ Costsmashers
Florida
United States
fitfactory.com

DO NOT order the "free" Natures Acai Berry supplement. Although they state that they will only charge you $4.95 for S&H and indeed you will receive a bottle of "acai berry, " you will also be plagued with having given a random company your credit card information. In addition, Nature's company will happily give your information to 2 other companies, Fit Factory and Cost Smashers, who will then enroll you in a "free 21-day trial" of their products. This is not mentioned on the Nature Acai Berry website, not even in the fine print. Lesson #1: You are better off physically walking into a store and purchasing this supplement rather than giving out your credit card information to random third parties. It may cost a little more initially, but the money you will save on not being involved in this scam is huge! And by the way, the acai berry supplement contains mainly Chromium at 63% of the total capsule, in addition to, Green Tee Extract of 225mg, CAFFIENE of 135mg (very healthy for you...sense the sarcasm?), Acai extract of a mere 50mg, and finally L-theanine of 8mg. I am a physician and I have never heard of L-theanine in my career, so the ingredients are likely a farse.

After more than 45 minutes on the phone with the representative at [protected] to cancel Fit Factory and Cost Smashers, I was given 2 confirmation codes; one for each company. After attempting to get the rep to agree to send a written letter of confirmation to my home address, she insisted that I give her my email address. I asked her, "You sent me two emails already enrolling me in your product line and you are telling me that you do not have my email address in your system already?" She beat around the bush for many minutes and I refused to give out my email address, since they already have my physical address, b/c she made me verify it upon answering the phone. I then asked for a physical address for the companies and she again beat around the bush with me and acted like she was typing something, which sounded like it must have been a novel for all the typing she was doing! Again I asked for a physical address and she answered with, "Ok, I am just sending you a confirmation to your email address." Now all of a sudden she had my email address on file and was sending me a confirmation. Again I went back to the question, "Can you please give me the physical address of these companies, " and this time she said hold please and immediately placed me on hold. I thought this was the end of the call and that I would be dropped shortly. However, she came back on the phone and gave me this address: 2620 South Maryland Parkway Las Vegas NV, and no zip code. Then I asked if she was physically located at this address in a call center or the like and she responded, "No, I am in the Phillipines." Super, I thought.

In the background during my phone call I heard people coughing and sneezing, I heard loud noises like heavy machinery in addition to many other bizarre noises. At American call centers, from having worked for Sprint Telecommunications years ago, the headsets they use filter out that type of background noise and also the cubicles are set up to ensure that other noises do not interfere with the call. Why do I address this issue? Because this clearly indicated to me that this girl, who probably has no idea who she is working for, is in some factory or sitting in her "house" answering calls for $2/hr from some company in the States that doesn't even physically exist!

I was infuriated, to say the least, that some company would distribute my information without a disclaimer regarding it on their website. However, I realize now how ignorant and naive I was to actually have believed that I could safely order a supplement online from a website that I now realize had no credentials. It wasn't like I went to walgreens.com or GNC.com or some other credible American company. Lesson #2: If you haven't head of the company before, and you cannot find any other information about them by Googling the name besides websites about it being a scam, chances are, its a scam!

I hope that my bad experience with these "companies" will at least be a testiment to others so that you do not fall for the same scam that I did. Please, please, for your own good, do not order Nature's Acai Berry unless you have the extra time to call your credit card company to request a new card with a new number, call Nature's and sit on the line for 30 mins before getting anyone to answer, and have the tolerance to put up with ignorant people.

I also am a victim of this scam. Thankfully the credit card I used is almost maxed out so they can't charge me the $87, yet. After receiving the bottle I noticed that it looked nothing like the picture on the website. I immediately looked up FWM laboratories and ran into this website. The pills do not do anything and I'm wondering if they are even safe. I tried to cancel my order yesterday but they said that I am not a customer, after asking for my credit card information again. Thankfully I can cancel my card before anything happens to me.

Everyone who says Oprah promotes this product, that is not true. She just promotes Acai berry, not this scam company. They just used this as an excellent opportunity to make money.

HOW DO WE GET OUR MONEY BACK?