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I have done my due diligence and fulfilled my obligation to this company, complied with the Terms and Conditions that were posted on the internet site and they continue to bill my credit card company.
In addition to billing me for a product that I have cancelled well within the 14 day period, they have chosen to bill me twice for the amount of $87.13 for merchandise that I am not receiving nor do I care to receive.
Cancel your credit card!
I too called the number recieved in the package for the FREE trial. I did some further research and found this number and address for the company that produces the pills...
FWM LABORATORIES
Acai Elite
2495 Stirling Rd #20
Fort Lauderdale, FL 33312
Tel: [protected]
They answered the phone, and cancelled my order. They also put in for a refund of the previously charged 87.13. I am to recieve and email confirmation. Hopefully this will do the trick. Good luck everyone!
i completely agree because when i ordered i never recieved any paper and then when i found there website i contacted them and an answer machine came out saying sorry but this persons mail box is full([protected]). i never knew that a 1800 number can have a full mailbox. well my complaint is that i ordered the free trial and paid for it and then i found out that i was charged the full price of 87.00 before the 14 days were even up. i believe that this is not fair because they didn't even give me a chance to test the free trial to see if i wanted to continue to use it. i believe that i have been scammed and i want my money back.i have not heard from them at all. if they charged me the free trial and 87.00 on top of that i should be recieving a supply of the pills but its been a month and i have not recieved anything.
I agree with the comments above. When I received the sample, there was a note to call first [protected], if I had any complaints and/or concerns. I called the number and the machine said that no one was availble to take a call and just to leave a name and number so they could call me back. No call. So I called again the next day and the machine said that it was full and could not take any calls. I called the day after I received the merchandise, December 10th, within the 14 day period. Have not heard from anyone of them and cannot communicate with anyone of them. I do not want my credit card charged for something I do not want to receive.
I have also had the same exact problem. I called today and spoke with a lady that says they will Credit my account. I'm really worried it won't happen. Please let me know if you get your Credit back.
This is a huge scam. I actually have talked to someone twice and both times they said my order was canceled and yet today I received my free trial. I am telling you it was good to find this site. I am taking every action necessary to end this ridiculous scam.
I asked for the sample but didn't see anything that said they'd send out more or that there was a committment.
I was just browsing the web when I saw a complaint saying they used your credit card to continue shipping to you if you don't cancel but I am finding there isn't an address to send a cancelation to and I couldn't get thru on the phone number my credit card company supplied.I sent a letter to the address on the back of the sample bottle but now I'm reading that it's fake.
I also sent an email to Oprah as it reads on the web that this is Oprah's diet secret.
Now, I've canceled my credit card but I'm still stuck with the 87.13. I don't see where anybody has lost any weight. In fact Oprah says she gained over 40 lbs.
I've been had.
phorning