I responded to a 'free trial' for the product. All I had to pay was shipping and handeling, which I charged to my credit card. There was no information that I saw that indicated I would be charged later if I did not return the trial order within fourteen days. I was surprised to see a $40.00 charge on my account when I received my current statement. It was charged under a different id than the shipping charges, so until I called the telephone number on my cc statement, I didn't know what the charge was for. They couldn't refund my money because I was supposed to have agreed to the additional charge if I didn't cancel within fourteen days. I went back to the website and still could not find the 'fine print' that tells you to cancel in fourteen days. This company should be closed down.
I ordered the 2 products with a coupon for only $0.99 each - no shipping even. The products never arrived then 3 weeks later my debit card was charged twice for $87.13 each and shortly after that 2 bottles arrived. I was told I would be refunded for products returned unused. So I never opened the bottles and returned them to FWM Laboratories in Florida. I tracked the packages and see that they were received and signed for. That was in October 2009 (It's now February) and I never got the refund. I tried contacted them many times, it's a miracle to get someone on the phone there. Round and round you go through the never-ending prompt menu. I tried BBB, but to no avail. It seems there are many in my situation. Does anyone know how to start a class action lawsuit against these dirty theifs? They stole my money and I am not ok with that.
Dishonesty is the best (most lucrative) policy according to the practices of FWM Laboratories, 2007 Greene Street, Hollywood FL [protected].
In early November, 2009, out of curiosity, I responded to one of many internet ads for acai berries and a colon cleanse offered“ risk free” by filling in, as required, my name, email and home address, and Visa debit card number. The only charge was $.99 for shipping/handling. No other charge was listed nor notice given that fully priced products would be sent every 30 days if the “subscription’ (by default) was not actively canceled within a limited time period.
On 11/02-03/ 2009, two separate emails gave November 06, 2009 as the scheduled delivery dates of MaxAcaiBoost, priced $0.00, authorization Number [protected] and Probiotic Cleanse, Authorization Number [protected], also priced $0.00. These two “free” products were delivered. However, on 11/23/2009 my Visa debit card account was charged $78.62 and $86.42 for two products listed on my account as TOPHLTHLINK [protected] CYP. The product label and phone number for this product did not match the labels for the “free products”and the customer service number, [protected], provided in the emails.
A significant drop in my checking account balance alerted me, on 01/02/2010, that I was the victim of a fraud when I found to my astonishment a series of charges, only the first two, $.99 each, dated 11/04/2009 for XTREMEBERRI 8772055816CYP and REVAMPDETOX 8772348488K could be accounted for as Visa debit card expenses I had consciously incurred.. Subsequently I learned that without notifying me in a delivery schedule email or otherwise, that on 11/06/2009 FWM or its subsidiaries had charged my Visa debit account a total of $166.04, the full price, apparently, of these “FREE” items advertised on the internet..
On 12/04/2009, my Visa debit card account was again charged $86.42 for SUP WEIGHT MAX [protected] OH and $79.62 for SUP COLONCLEANSE 862767906OH. I did not receive delivery of either of these items, nor was I notified –as in the case of the two “risk free” $.99 items in early November shipment – of a delivery schedule.
On 12/07/2009, my Visa debit card account was again charged $86.42 for SUP WEIGHTMAX [protected] OH and $79.62 for SUP COLONCLEANSE 862767906OH. I did NOT receive delivery nor an emailed delivery schedule for these items or any other acai berry or colon cleanse items at any time in December. After the initial delivery in early November I did not receive any further deliveries in November or December. At that point, according to my calculations, my Visa debit card account had been charged for products I never received a total of $502.07, including a delivery charge of $3.95 posted on 12/07/2009 for what had been advertised by FWM as “free” with only a $.99 delivery charge.
Using the various phone numbers listed in on my statement I contacted FWM several times on 01/02-03/2010 to no avail, except to close the account on 01/02/2010. I was repeatedly lectured by preprogrammed robots that this was company poicy. Fraud, dishonesty, for FWM is clearly their only, very lucrative policy.
I checked out their web site and then received and telephone call at my home phone number and agreed to order the "trail" order for $5.95
When I received and had taken for 5 day it made me sick so I called well within the time limit given and canceled was given two (2) cancellation numbers, one for each "trail" order, was told the order would be canceled.in checking my bank account found the were charging me 2 x $79.97. I called again after 45 minutes on the phone was told the order was canceled, 2 days later they put a charge thru
My bank of $159.90 (2 x $79.95), again I canceled and now I am being told I must collect the bottles from my trash and return the bottled to them in order to get my refund. After reading all of these complaints... Not so sure. I would advise everyone to never order from this company. [protected]@bellsouth.net
These people stole my money. They charged me for a product I didn't even order and then gave me the...
This company phishes off of facebook with a lin to their site. . Offers you a so called free trial. . Which...
I have had the same infuriating experience. I just filed a complaint with the better business burea. The local department that will be handling it can be contacted at 4411 beacon circle, ste. 4, west palm beach, fl 33407. You can call them at [protected] (day) or [protected].
I have been charged a total of $93.81 and have received one bottle of 60 pills. So... That's about $1.56 per pill... I also tried to cancel my order within the trial period and could not get through. After my account was charged, I called the company too. I spoke to two or three different reps. Who were all so extremely rude and heartless. They alluded to the existence of a refund department but refused to give me the phone number for it.
If I am charged anything more, even a penny, I am going to completely lose it. Nothing makes me angrier than this type of injustice!!!
Please, everyone, file a complaint now!!!
I placed an order for a trial of Wheat grass cleanse and the Acai Berry Detox pills on February 24, 2009 for a trial offer of $3.95. I never signed up for any more shipments or an auto withdraw from my credit card. On March 16, 2009 I was informed by my cc company that 2 charges in the amount 87.13 were charged without authorization to my account.
This has put me over on my credit card. I am furious about this and would like reimbursement.
I have called the [protected] and [protected] numbers on my credit card bill and cancelled my "subscritpion" which I never signed up for.
Same as the rest of the crowd, charged for product that i have not received and I can't get my money...
Jan 2009 I purchased this product claiming to be endorsed by dr oz, oprah, and rachael ray on a small add on the side of the newspage I was reading online. The online testimonials claim significant weight loss and feeling of well being. After trying this product for a few weeks along with the recommended intra cleanse system I did not lose any weight. I gained about 10 pounds. I noticed being fatigued, headache, dizziness, ringing in my ears and significant loss of concentration about 20 - 30 minutes after I took the acai berry detox. I also felt disoriented. I did sleep much sounder at night but did not feel rested in the morning. I felt much better when I didn't take it. I canceled my account with fwm laboratories feb. 26. I spoke to "frank" (I doubt that's his real name) said no further charges would be put on my card and no further shipments would be sent. He gave a confirmation number and I asked him to e-mail it to me also. I was told that him giving me the number was enough but I insisted he email it to me also, confirming that I cancelled my account with them. I will have to wait to see if they did in fact close this account. I've read many complaints today against this company for not honoring customer cancellations. Please, do not fall for this as I and many others did. The people pictured and the testimonials for them are swapped around to make you think they are from your area then you see their picture on another popup with a different city or testimonial attached. I feel that this is an expensive scam and I hope you don't fall for it too!
There is no free trial because you cannot contact them to cancel. When I got something other than voice mail, which was never returned, I was first told they had no record of me ordering from them even though my credit card has been billed twice. The next day I called again and was told the number that came with the order was not that of FWM Laboratories. That is when I found this web site and found the # that Kadie posted. [protected]. I talked to someone who said they would cancel future shipments and she gave me a confirmation number. Besides this being a scam, the product is extremely overspriced. I found some at CVS pharmacy for only 9$ That is a difference of 76$ difference! I hope this posting will prevent someone else from wasting their money.
I have done my due diligence and fulfilled my obligation to this company, complied with the Terms and...
I am now reading the the same story that happened for me that occurred for others before me. This is hardly a...