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FWM Laboratories

FWM Laboratories review: unauthorized charges and fraud 647

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I have done my due diligence and fulfilled my obligation to this company, complied with the Terms and Conditions that were posted on the internet site and they continue to bill my credit card company.

In addition to billing me for a product that I have cancelled well within the 14 day period, they have chosen to bill me twice for the amount of $87.13 for merchandise that I am not receiving nor do I care to receive.

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647 comments
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sapphire of lb
La Belle, US
Mar 22, 2009 11:58 am EDT

natures acai berry /acai berry detox

horrible services

FWM LABORATORIES

I WAS A VICTIM TOO... WE NEED JUSTICE FOR THIS! ITS NOT BECAUSE OF THE MONEY THEY GET FROM US BUT BECAUSE OF ALL THE INNOCENT VICTIM LIKE US!The products is horiible, I tried the natures acai berry product and the acai berry detox and i thought they only charged me for $4.99 for the shipping & handling but they have lots of hidden charges ... FOR THE NATURES ACAI BERRY THEY CHARGE ME $79.96 & $29.95 FOR THE LIFSTYLFIT (I DONT KNOW THIS IS ###) AND for the other one NATURAL ACAI DETOX IS $87.13 and 1.95 & 14.95 for the other but i only ordered 2..this morning i recieved the statement from the bank and and i saw all the charges from my credit card...I HOPE SOMEBODY FROM THE GOVERNMENT OR FROM ANY FBI WILL HELP US AND THE OTHER VICTIM TO HAVE JUSTICE...I FELL BAD FOR THE COMPANY WHO DID THIS... THEY GONNA FEED THERE FAMILY WITH ALL THE MONEY THEY GET FROM FOOLING OTHER PEOPLE... REMEMBER BAD KARMA!

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Cathy Carter
Hollywood, US
Mar 21, 2009 8:57 pm EDT

Acai Berry Detox

Attempted to steal from my account

FWM Labs
Florida
United States
Phone: [protected]

I paid the $3.95 for the "Free" 2 week trial bottle of Acai Berry Detox. I printed my receipt, which showed only $3.95 as the amount deducted from my account. A short time later I noticed a deduction from my bank account in the amount of $87.13 from them, which I did NOT authorize. When I called them they stated I had to call to cancel or they would charge me for more product. I did not see this note on the website or my printed receipt anywhere. I did not receive any more product either. When I talked with my bank about it they told me they attempted to withdraw another $87.13, in addition to $40.00 three times, three days in a row but the bank declined them. I did call and get my $87.13 back. I am in the process of reporting them to the Attorney General and anyone else that can help stop them from stealing from innocent people. The product didn't do anything for me either. Do NOT order from FWM Labs in southern Florida!

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Anonymous
Phoenix, US
Mar 21, 2009 4:43 pm EDT

The Forida Secretary of State might be interested to hear about this. Use the info below to start a complaint.

Florida Profit Corporation
FWM LABORATORIES, INC
Filing Information
Document Number P08000057187
FEI/EIN Number NONE
Date Filed 06/11/2008
State FL
Status ACTIVE
Effective Date 06/11/2008

Principal Address
4961 LEEWARD LANE
FORT LAUDERDALE FL 33312 US
Mailing Address
4961 LEEWARD LANE
FORT LAUDERDALE FL 33312 US
Registered Agent Name & Address
WEISS, BRIAN J
4961 LEEWARD LANE
FORT LAUDERDALE FL 33312 US
Officer/Director Detail
Name & Address
Title VP
WEISS, BRIAN J
4961 LEEWARD LANE
FORT LAUDERDALE FL 33312 US
Title VP
HARRIS, ROBERT W
4961 LEEWARD LANE
FORT LAUDERDALE FL 33312 US

BTW - Here is a list of Brian Weiss' other companies...

Officer/Registered Agent Name List
Officer/RA Name Entity Name Entity Number
WEISS, BRIAN INSOMNIA AND SLEEP DISORDER CLINIC OF FLORIDA, INC. 464049
WEISS, BRIAN THE LONDON GOURMET, CO. K47810
WEISS, BRIAN DORAL 18, LLC L05000079814
WEISS, BRIAN MY HOLE IN ONE, LLC L05000079818
WEISS, BRIAN MY MAZAL, LLC L05000079822
WEISS, BRIAN ON GROVE, LLC L05000079824
WEISS, BRIAN PLAY THROUGH, LLC L05000079829
WEISS, BRIAN SAND TRAP, LLC L05000079836
WEISS, BRIAN BAYVIEW 18, LLC L05000079863
WEISS, BRIAN 9 IRON, LLC L05000079882
WEISS, BRIAN CAMBIE PROPERTIES, LLC L05000080184
WEISS, BRIAN CAMBIE REALTY, LLC L05000080186
WEISS, BRIAN CARMEN, LLC L05000080485
WEISS, BRIAN NOW PLAYING ENTERTAINMENT, LLC L05000121820
WEISS, BRIAN AXIS EMG, LLC L06000050745
WEISS, BRIAN ONE TO ONE SALES TEAM, LLC L07000098891
WEISS, BRIAN BRIAN WEISS INSTITUTE, INC. L62851
WEISS, BRIAN AMERICAN FRIENDS OF LITTLE CHILDREN, INC. N97000001546
WEISS, BRIAN AXIS INTERACTIVE MEDIA, INC. P02000036137
WEISS, BRIAN 2JW HOLDINGS, INCORPORATED P02000109111
WEISS, BRIAN EFFICIENT LEADS INC. P03000132149
WEISS, BRIAN HBI HOLDINGS, INC. P05000012680
WEISS, BRIAN IBDS SYSTEMS INC. P06000046240
WEISS, BRIAN B&I PROCESSING INC. P07000032205
WEISS, BRIAN USA HEALTH ALLIANCE, INC P07000051485
WEISS, BRIAN ONE TO ONE SOLUTIONS, INC P07000106846
WEISS, BRIAN PHILMINGTON, INC P07000107489
WEISS, BRIAN BW MARKETING CONSULTANTS, INC P08000051469
WEISS, BRIAN BAW DISTRIBUTION, INC P08000093206
WEISS, BRIAN AXIS EMG, LLC L06000050745
WEISS, BRIAN ONE TO ONE SALES TEAM, LLC L07000098891
WEISS, BRIAN EFFICIENT LEADS INC. P03000132149
WEISS, BRIAN ONE TO ONE SOLUTIONS, INC P07000106846
WEISS, BRIAN PHILMINGTON, INC P07000107489
WEISS, BRIAN BW MARKETING CONSULTANTS, INC P08000051469
WEISS, BRIAN J REBATE LOCATORS, LLC L08000097102
WEISS, BRIAN J DIET FOR THE LAZY, INC. P02000056809
WEISS, BRIAN J BJWEISS, INC P05000050335
WEISS, BRIAN J HOT OFFERS NETWORK, INC P05000050366
WEISS, BRIAN J AXIS DISTRIBUTION, INC P05000106244
WEISS, BRIAN J TOP CAPITAL FUNDING, INC P07000006294
WEISS, BRIAN J STRAXTEC, INC P07000085860
WEISS, BRIAN J SOUTH BEACH NUTRACEUTICALS, INC P07000130242
WEISS, BRIAN J FWM LABORATORIES, INC P08000057187
WEISS, BRIAN J HEALTHY LABS, INC P08000071296
WEISS, BRIAN J DEW LABS, INC P08000083069
WEISS, BRIAN J REBATE LOCATORS, LLC L08000097102
WEISS, BRIAN J AXIS INTERACTIVE MEDIA, INC. P02000036137
WEISS, BRIAN J BJWEISS, INC P05000050335
WEISS, BRIAN J HOT OFFERS NETWORK, INC P05000050366
WEISS, BRIAN J AXIS DISTRIBUTION, INC P05000106244
WEISS, BRIAN J TOP CAPITAL FUNDING, INC P07000006294
WEISS, BRIAN J STRAXTEC, INC P07000085860
WEISS, BRIAN J SOUTH BEACH NUTRACEUTICALS, INC P07000130242
WEISS, BRIAN J FWM LABORATORIES, INC P08000057187
WEISS, BRIAN J HEALTHY LABS, INC P08000071296
WEISS, BRIAN J DEW LABS, INC P08000083069

He's scamming thousands of victims using all these entities.

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Leah
Missoula, US
Mar 20, 2009 6:33 pm EDT

I did what NickyMahan suggested and sent a complaint to the Better Business Bureau. I am urging everyone to at least look into making a complaint to them. if enough of us do it, maybe they can at least shut them down so they cant do this to anyone else. Please please please at least look into it. their website is www.bbb.org.

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bbakerman2005
Woods Cross, US
Mar 20, 2009 6:19 pm EDT

we find the same problems that have been issued no paper work for cancellation as well as hard to contact for cancellation, the costumer service was harsh as well as no satisfaction they claimed they canceled we will put a stop order in we cant afford this payment for a product worth only $5.00 this is a total switch bait product, witch in most states is very illegal we would have canceled in 15 days if we were able to contact them, very dissatisfied with product doesn't do what is claimed

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Leah
Missoula, US
Mar 20, 2009 6:01 pm EDT

Oh! I am so angry. when I called the [protected] number, I got a lady I couldn’t even understand and then she transferred me to her supervisor. I couldn’t understand her either. all I got out of the conversation is that I am screwed and am being charged for all of this and then some. I did cancel my account on time, and am furious! I then asked to talk to the supervisors boss and she said she cant do that. they don’t answer these kinds of calls and its for their protection. I have a feeling its because they would get screamed at for hours. I cant believe I fell for this crap! I feel like an idiot. how dare they scam us when the economy is so fragile for us all. they are predators who came out b/c they are feeling financial strain and decided to fix their problems by screwing over other people. ###. They are the lowest of the low. They would probably kill their own mothers for a nickel. I am so sorry you are all going through this with me. They will get what they deserve. Its called karma!

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ACTAGAINSTSCAMMERS
San Jose, US
Mar 20, 2009 5:34 pm EDT

ATTENTION: If you have been scammed by FWM laboratories Hollywood, Florida, write a letter of complaint to the BETTER BUSINESS BUREAU and make sure to provide all the information from your bank statement, and the nature of the complaint within the body of your letter.

I have been scammed a total of 174.26 by FWM laboratories: TWO charges of 87.13 unauthorized charges to my bank account. I am amidst undergoing a claim fraud process. However, banks can only do so much for the customer against fraud. The best bet is to get in touch with government agencies like BETER BUSINESS BUREAU and other agencies that work to shut down scamming companies like FWM.

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tony flowers
Portland, US
Aug 03, 2016 5:21 am EDT

Did your cancellation Dec 16, 2008 still within the 14 day trial period? If ever it wasn't, then it was the reason behind the charge they made on your account. But the good news is, you can still get a refund. Call [protected]. This no. is not bogus. Just a month ago, I used this no. to call off my order. Things went smoothly and I got my money back within three days.

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Warning
Boca Raton, US
Mar 19, 2009 5:22 pm EDT

NickyMahan

As much as you don't want to do it, you will still get charges whether you like it or not. Alot of us had to close Our CCards just to stop these charges. Some people are saying a few months down the line they still see charges. They take your old information and add it on to their new CCard.

You're not the sucker, they are when they go to jail and sued for taking advantage of Consumers!

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NICKYMAHAN
Banning, US
Mar 19, 2009 5:14 pm EDT

I being a sucker and not doing any research went ahead & placed an order for the free trial of ACAI BERRY DETOX (F.W.M LABORATORY). [protected] is the # listed to call customer service. I have been trying to call that # for 4 days, all i get is a busy tone. Which made me feel uncomfortable & wondered what I got myself into. (idiot) I called the bank to see if the charges went through and FWM charged me twice. one charge of $2.02 & $1.97 whiched totaled to $3.99. My bank debit has a # listed which is [protected]. You can actually speak to a LIVE rep if you push option# 3. The rep cancelled my order, said I will not get charged in the future and that my trial bottle is for me to keep. The web site stated that I had to return the bottle in 14 days not to incur future charges. The rep insured me that I will not be charged for my trial, it is compliments of FWM. Ill see how that goes in a few week. GOOD LUCK!

Alternate # to speak to a live rep. : [protected] option #3

DO NOT ENTER YOUR CREDIT CARD INFO AS REQUESTED BY THE AUTOMATED RECORDING!

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Andrea
Pleasant Grove, US
Mar 19, 2009 2:25 pm EDT

I was also scammed by this company. My story is just like everyone else's so there's no need of getting into that. I got my money returned by disputing the charged through my bank. When I called to dispute I was told that many people called in with the same problem, with the same company. My money was refunded immediately. Now I am trying to figure out a way to expose this company.

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upset
Boca Raton, US
Mar 19, 2009 9:48 am EDT

FWM Laboratories

FWM Laboratories SCAM!
FWM Laboratories
Florida
Wow...I'm glad I'm not the only one that missed the "terms and conditions" when I ordered my free trial. When I saw that they had charged my credit card $87.13 I called immediately to cancel my account. It was too late. They sent another bottle and charged me again. I refused it at the post office and called them back. I called them every week for 10 weeks. They told me they had sent my request to the refunds department. When I called 3/19/09 i spoke with a supervisor and she told me it was their policy that each customer was to receive only one credit. What a scam! I have since taken the advise from I GOT MY REFUND and hope to get my second $87.13 back. Good luck to you!

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Wake up people!!!
Boca Raton, US
Mar 18, 2009 3:32 am EDT

Welcome to the club of have been dupped...

In a scheme called "negative option" advertising, dozens of companies nationwide offer "free" trials of acai diet products, claiming endorsements from Oprah Winfrey, Rachael Ray and others, but then charge month after month unless the consumer cancels the order, according to the bureau.
"BBB [the Better Business Bureau] can't speak to the restorative or weight loss properties of acai-based products, but we are taking companies to task for their misleading sales and marketing practices, " bureau spokesman Steve Cox said in a statement.
"Many businesses across the country are using the same selling model for their acai products: They lure customers in with celebrity endorsements and free trial offers, and then lock them in by making it extremely difficult to cancel the automatic delivery of more acai products every month, " he said in the release.
The endorsements are also misleading, according to the bureau, and some celebrity lawyers have already gone after these online companies.
"Consumers should be aware that Oprah Winfrey is not associated with nor does she endorse any acai berry product or online solicitation of such products. Attorneys for Harpo are pursuing any companies that claim such an affiliation, " said Don Halcombe, spokesman for Harpo Productions, Winfrey's production company.
Consumers can check www.bbb.org to get a "reliability report" on particular companies before purchasing an online product.
"These companies are simply abusing general acai berry endorsements from well-known, trusted celebrities by using it as a tacit endorsement of their company and products specifically, " added the bureau's Cox.
"Consumers trust Oprah and unfortunately, if they are tricked into believing that she is putting her stamp of approval on a product then they are definitely more likely to purchase it, " he said.
In my opinion, the BBB can only give these bogus Companies a bad name, you have to file charges to get these crooks off the internet!

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MAD AS HELL IN TEXAS
Hollywood, US
Mar 18, 2009 2:06 am EDT

FWM Laboratories/acai berry

FRAUD/NO REFUND
FWM LABORATORIES
Hollywood, Florida
United States
Phone: [protected]
i ORDERED THEIR ACAI/BERRY DETOX AND I DID CANCEL THEIR MEMBERSHIP WITHIN THE TIME FRAME BUT MY CREDIT CARD WAS BILLED ANYWAY. THEY CHARGED MY CARD $87.13 AND THEY CLAIM IT WAS REFUNDED ON FEBURARY 4, 2009. I HAVE BEEN WAITING EVER SINCE! I CALL EVERY DAY AND IT IS THE SAME B.S. DAY AFTER DAY! I WENT TO MY BANK AND HAD THEM CALL THIS BOGUS COMPANY AND STILL NO REFUND! I LOST MY JOB AND $87.13 WOULD GO ALONG WAY IN REGARDS TO BUYING MYSELF SOME GROCERIES! ALL THE CUSTOMER SERVICES REP CAN SAY OVER AND OVER AGAIN IS "MY RECORDS SHOW THAT THIS HAS BEEN REFUNDED ON FEB 4 - AND TO CONTACT MY BANK. THERE IS NEVER A SUPERVISOR AVAILABLE AND WHATEVER YOU DO - DON'T ORDER ANYTHING FROM THIS COMPANY. THEY ARE ALL LIARS - AND THEY DON'T EVEN SOUND LIKE THEY ARE FROM FLORIDA! THEY SOUND LIKE THEY ARE FROM INDIA! THIS COMPANY IS NOTHING BUT A FRAUD AND A SCAM - SO WHATEVER YOU DO NEVER ORDER ANYTHING FROM THIS COMPANY! I HOPE THIS COMPANY AND ALL OF IT'S EMPLOYEES GO TO JAIL FOR SCAMING ME! THEY ARE FAKE, THEY ARE LIARS, THEY LOVE TO STEAL YOUR MONEY!
STAY AWAY FROM THIS BOGUS COMPANY!

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Wake up!
Boca Raton, US
Mar 18, 2009 2:03 am EDT

Why do you people keep thinking the BBB is going to do something about it? All they do is file this bogus Company as a bad Company on their Website!

You have to file charges to get these crooks off the internet!

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Beth
Crossville, US
Mar 16, 2009 6:20 pm EDT

After reading all of these posts I don't feel so bad. I didn't cancel within the 14 days of ordering like a lot of people on here.
When I read 14 day free trial, I didn't realize the trial was so I could see what it's like to order crap on the internet. Silly me, I thought I got to try their stuff for 14 days.
They didn't charge my card for the shipping til several days after I placed the order. I got it on 3/7/09 and they charged me $127.13 on 3/15/09 for the stuff. I ordered the Acai Berry and the Life Cleanse. They got me for the full amount of the Acai Berry $87.13, but I only had $40.00 left for the Life Cleanse. I guess I can take comfort in the fact that they couldn't get the other $20.00, or so, for the Life Cleanse.
I followed the advise of a couple of people on here that actually got refunds. I disputed the charges with my bank (surprise! they had heard of this company), and filed a complaint with the Florida BBB. Then I sent emails to the 3 addresses with my complaint # at FWM Labs. We'll see.

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sarah Moore
Boca Raton, US
Mar 16, 2009 5:52 pm EDT

FWM Laboratories

ACAI Berry Detox and Life Cleanse

FWM Laboratories
Florida
United States
acaiberrydetox.com

I am appaled at the buisness you are running. The website you display your product on is far from honest. As a person who wished to purchase a product to help my body you have made it worse emotionally. I expected a product that cost 3.95 and in turn I was charged 87.13
I have two items that were billed to my account for Cologenix Bushey GBR and ACAI XL Bushey GRB both for 87.13. I understand that I did not read the portion of your buisness agreement that after 14 days you will be charged a large amount including the shipping, but let me tell you that your website if far from honest to your customers. It is full of all the positive things about your product and the benefits, yet what it fails to show is that you are trying to scam people into your "wonderful" product. If you were decent buisness people you would have your website say that after a 14day period you need to return it if you dont want to be charged 87.13.
I have called your company twice now and I want a refund. I will send the product back to you and I will be expecting my account to be reimbused for the total of 174.26. I will be expecting a reply to this.
It is amazing how people can go on knowing that they are cheating people out of hard earned money. I am appaled at your unhonest buisness!
Sarah Moore
sarah_marie87@hotmail.com

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ivadel
Hollywood, US
Mar 16, 2009 5:28 pm EDT

fwm labortory acai berry is a scam. cnn, doc. oz & cbs news warned agaginst these fake companies that promise, you products but never deliver. don't order anything from, 3007 greene st in hollywood, fl 33020. they'll take your money and will not deliver anything, except a compromizing debt on your account.
i'll have to go to a supplement store and spend more money. people are mean and crooks.
i spoke to joann

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ivadel
Hollywood, US
Mar 16, 2009 5:26 pm EDT

I believed acai berry detox FWM labortories inc, was a repitable company but they are a total SCAM."BEWARE"
They were suppose to charge and send me a 14 day trial sample for $3.95.
That never arrived in my mail box.
It's been five weeks since I first inquired about the trial sample. I never recieved the trial or the orginal package. Don't trust them. The FWM labortories reintered my account and withdrew $87.13 without my permission.
They comprised my credit card therefore, I contacted the credit card bank to take care of this unauthorized withdrawl. In addition to that I have spoken four times to this acai bery labortory to cancel my order and explain that I never received either order. I got no where they kept my money and I was left empty handed. I spoke with four separate women. I wish I would have viewed, cnn, do. oz and cbs news...they warned that there were companies that were scams.

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abby sloan
Springfield, US
Mar 16, 2009 1:44 am EDT

Your mistake falls on the fact that you didn't cancel within the 14 day trial period and so they charged you with the real price of Acai berry products. But there's still hope. Dial [protected] and they have very accommodating operators who can help you fix your refund. Good luck.

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Linda
Atlanta, US
Mar 15, 2009 5:32 pm EDT

I am having trouble stopping my order too. I told my credit card company not to honor the $87.13 charge. In addition, I called the 866 number referenced, and it said "this mailbox is full". A scam if I have ever heard one!
Linda Stone
Atlanta, Ga.

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npiccini
West Palm Beach, US
Mar 14, 2009 11:59 am EDT

FWM Laboratories

Got My REFUND!

Believe it or not I got my refund of $87.13 today! After reading through pages of complaints below I came across another post that also received her refund. I followed her instructions and it worked for me too! On 3/5/09 I filed a complaint with the West Palm Beach BBB http://www.seflorida.bbb.org/Home.aspx . They have numerous complaints on file for this company. On 3/6/09 I sent an email to all three addresses I got from the previous post: billing@fwmlabs.com, fwmcancellations4@gmail.com and west@firewatermail.com. In the email I told them that I had filed a report with the BBB and sent them my BBB complaint number along with my billing information (my name and adress). On 3/11/09 I received an email from the billing@fwmlabs.com email address saying that my refund has been processed and then today 03/13/09 my refund has hit my account. Now I'm probably going to cancel my account so they can't charge me again.

Hope this helps and GOOD LUCK!

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debi_00458
Massillon, US
Mar 14, 2009 10:49 am EDT

i canceled on March 11, 09 and on March 13 they took 87.13 out of my account.Called at lease 4 times wanting my refund they give you the run around they said I will get a email from them I am still waiting.My bank is involved now so we will see .If I dont get my refund I will call the BBB and get attorney

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Mark DuPont
Florida City, US
Mar 13, 2009 5:24 pm EDT

FWM Labs /Acai Berry

Unauthorized charges/fraud

FWM Labs
Florida
United States

In addition for billing me for a product that I have cancelled well within the 14 day period, I was billed twiced on 1/20 for $89.74 each time for merchandise that I am not receiving nor care to. After repeated complaints to company about unauthorized charges, I received credit on 2/17 for $87.13. Several calls later they still prohibit you from talking to a supervisor or the credit department. Obviously this company is in the business of scamming people which is evident by the numerous complaints people have sent it.

Any lawyers out there with the guts to take on a class action lawsuit--I'd be the first plaintif to sign. My e-mail is Mdupont1957@yahoo.com.

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Karen Hartsough
Hollywood, US
Mar 13, 2009 11:36 am EDT

FWM

deceptive practice

FWM Laboratories
3007 Green Street
Hollywood, Florida
United States
resvmax.com

This company has taken $87.13 PLUS out of my bank account for three days straight for their product. The website is deceptive in that the consumer is NOT made aware of any subscription at the time of receiving the "FREE TRIAL". Their call center is obviously in India so there is a language problem when calling in. They promised to process credits to my account but, in fact, processed another daily charge for $87.13. The most recent charge came from Great Britain so they tacked on International Fees.

The fact that their product was touted on 60 minutes, cnn.com, etc. makes this rip-off even worse. I will alert the networks to this fact.

AND ASIDE FROM THE FRAUDULENT PRACTICES HERE, WHICH LEAVE CONSUMERS FEELING CHEATED AND LIED TO, HERE'S THE KICKER: THIS PRODUCT IS ADVERTISED TO RELIEVE WRINKLES. WRINKLES CAN BE CAUSED BY STRESS. THEIR PRODUCT CAUSES WRINKLES BECAUSE OF THE ANGST THAT THEY PUT THEIR CUSTOMERS THROUGH.

This company is evil. The employees are trained to lie. And I will no longer ingest the "FREE TRIAL" product that I received (which has now cost me over $300) because I have no idea what's in the capsules. In addition, they are charging $40 for shipping. I will be blogging in the future in order to take this company DOWN. ALSO, DERMAPRIL is in cahoots with these criminals. They, too, will be frequent topics for me to write about.

I will alert BBBonline, the Florida Attorney General, the Kentucky Attorney General, and now that they have to brilliantly processed a charge from a company in Great Britain, they are now guilty of FEDERAL AS WELL AS INTERNATIONAL INTERNET FRAUD.

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Jean
Branson, US
Mar 13, 2009 11:29 am EDT

Oprah does not endorse this company. On her web site it states:

"Consumers should be aware that Oprah Winfrey is not associated with nor does she endorse any açaí berry product or online solicitation of such products. Attorneys for Harpo are pursuing any companies that claim such an affiliation."

It's companies like FWM that give free enterprise a bad name. :(

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Jean
Branson, US
Mar 13, 2009 11:16 am EDT

Very disappointed in this company. I complied with their terms. Cancelled my order and was still charged. When I called the [protected], spent most of the hour on hold then was told to call back in 3 days to see if they would refund my money. Even more frustrating is I can't even talk to anyone who speaks english!

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birwin
Baton Rouge, US
Mar 13, 2009 3:14 am EDT

FWM Laboratories

Acai Berry Detox

Baton Rouge, Louisiana
United States

I would like to register a complaint concerning FWM Laboratories and the ACAI Berry Detox. After numerous tries to send the bottle back unopened, seal still on, they refused to give the address and how to contact the return department. I could have possibly overlooked the 14 day trial portion of the description when I ordered this, but not to even allow you to return an unopened bottle is really unbelievable.

I believe this is a very bad company and their practices should be banned.

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kate lane
Hollywood, US
Mar 13, 2009 3:07 am EDT

scam

FWM Laboratories
Hollywood, Florida
United States
Phone: [protected]-or 09
FWMlaboratories.com

I have been scammed buy this company. I tried the trial size at the price of $4.00 a bottle, I also purchased life cleanse also $4.oo a bottle. I recieved the products on 3-1-2009. On [protected] my bank account was charged $170.00 for the acai berry and life cleanse. This was not mentioned anywhere on the avertisement. The fine print said cancell within 14 business days.How many of you out there can count from 3-1 2009 to [protected]. I come up with 10 days, anyone else? and 2 of them were weekend days .I called the company and no answer I tried the net no answer. I can't believe Opera stands by this product. Do not try this rip off, please learn from my mistake. If you want to lose weight, train your elbo to not bend to the mouth, then take a walk.
K E E. in Florida

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justoldbill
Hollywood, US
Mar 13, 2009 2:54 am EDT

Free Trial cost $350.00 so far

FWM Laboratories
Hollywood, Florida
United States
Phone: [protected]

Company offered Free Trial. The Free Sample was not delivered. I then saw my bank account was charged for one bottle of Acai XL and one bottle of cologenix. Two days later the product came.
When I called to complain, the customer rep said the matter was handled and I would receive my refund in full, as per their guarenteeShortly thereafter two NEW charges for one bottle of each appeared. Two days later two more bottles came. I refused delivery and the Post Office sent them back.
I'm now being told that I "did it wrong" so they don't have to pay a refund.
How is this Not Fraud?

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louie
, US
Mar 12, 2009 8:08 pm EDT

I just cancelled my credit card and had them issue me a new card with a new number to prevent the thieves from robbing me...
This is a huge scam... prison time

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rhonda
Douglasville, US
Mar 12, 2009 8:01 pm EDT

I JUST GOT OFF THE PHONE WITH FWM LABORATORIES, I TOLD THEM I WANTED THE 40.00 BACK THEY TOOK FROM ME AND I WASNT PLAYING, MY FIRST WORDS OF THE CONVERSATION WAS SHUT UP, DO NOT HANG UP AND LISTEN TO ME.I WAS SPEAKING TO A PERSON WHO SEEMED TO NOT SPEAK GOOD ENGLISH BUT I MADE IT A POINT SHE UNDERSTOOD ME, SUPPOSEDLY I WILL BE REFUNDED MY MONEY, WE WILL SEE, BUT LIKE I TOLD HER I WILL NOT LET THEM TAKE MONEY FROM ME, I DO NOT STEAL AND THEY ARE NOT GONNA GET BY WITH STEALING FROM ME AND THERE ARE A LOT OF OTHERS TOO, WISH ME LUCK, I WILL NOT GIVE UP, MY BLOOD IS STILL BOILING

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kate lane
, US
Mar 12, 2009 5:15 pm EDT

THANK YOU KADIE, the number you gave me got me right to the company. I was able to cancil my account and get back half my money.aaaaaaai tried to get all $170.00 back but I ended up paying for the life cleanse. But at least I got some back. I also cancelled my card and have a new one on its way. Here's some NEWs, the gut at the co. told me, they count the 14 cancel days from the day you order, not the day you recieve it. So bewhere out there and red the very tiny fine lines.
K E E in Fl.

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Shaffer Bosco
Boca Raton, US
Mar 12, 2009 11:35 am EDT

FWM Laboratories

not answering / can't cancel

only listening to a computer w/ no one answering the phone . Feeling that this is a scam due to research and information from a friend who signed up. we both can not get through and I don't want to be charged for what I don't have or have not ordered

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wade johnson
Saint Paul, US
Aug 03, 2016 5:21 am EDT

Keep your worries behind. I advise you call [protected] and talk to the friendly operator on the line who'll help you resolve your issues. This phone no. works, I've tried it before. Good luck.

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cooldj
, PH
Mar 11, 2009 10:35 pm EDT

You may want also to check them on www.scamsearch.com if there are same complaints about them.

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cpacker
Boca Raton, US
Mar 11, 2009 10:14 pm EDT

FWM Laboratories

Charge on my credit card

Acai Berry/FWM laboratories
Hollywood, Florida
United States
FWMlaboratories.com

I too was scammed on this. They charged my credit card account within the 2 week period. When I called them and told them that I had sent it back to them and called and cancelled the product, I was told that I did not cancell in the allotted time frame, and I told them again that I had sent the package back to them, and they said that if I did not call to get a RMA # that I could not be credited. I am disputing this on my credit card right now. They charged $87.13 without my approval. Beware of these people, they are scam artists!

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rhonda
Douglasville, US
Mar 11, 2009 8:04 pm EDT

I TOO WAS SCAMMED BY THESE, OH THE WORDS THAT WANT TO COME OUT OF MY MOUTH, BUT I WILL BE RESPECTABLE.I FOUND OUT ONCE THEY GET YOUR CARD INFO, THEY WILL CHARGE YOU FOR WHAT YOU ARENT RECEIVING OR EVEN WANT FROM THEM.THERE HAS TO BE A WAY OF STOPPING INHUMANE PEOPLE LIKE THIS, WE ARE OWED OUR MONEY BACK

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teeny4356
, US
Aug 03, 2016 5:21 am EDT

I got through on this number
ACAI XL [protected]

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teeny4356
, US
Mar 11, 2009 7:48 pm EDT

Oh and here is the number I have for them, located in Hollywood, FL
ACAI XL [protected]