Furniture Row
reviews and complaints

Ordered on May 8, 2021 with a delivery date to house on June 15, 2021 NOW store says NOT till August 2021 not ACCEPTABLE. Took our money with NO furniture in hand to date. Invoice number 88-[protected]

After looking at all the furniture stores in Springfield we found a loveseat at furniture row that we liked, we ordered it and paid for it in full and we were told it would take 2 months to get it, when we got out to our car we saw a big flashing sign that said free delivery, we looked at our invoice and saw that we were charged $150.00 for delivery, we called the store and were told that the charge was for them to take it out of the box and plug it in (we were told none of this when we ordered it) we said that we would take it out of the box and plug it in ourselves, they said that they would refund our setup charge when our love seat came in and that it would be here the middle of May. We heard no more from them and called on May 22 to see where our loveseat was and we were told that it now was going to be the end of June, we now knew that we were dealing with people that could be trusted so we told them to cancel our order and they said it would take 10 days to get our money back. We paid in full on the day we ordered, they have been using our money for 2 months and now they intend to use our money for 10 more days. DO NOT TRUST THESE PEOPLE!

Bought 4 stools from Furniture Row. They have been arriving here and there since early January. Presently, I am holding three of the four stools with one defective. I am told the replacements will come in June. They haven't even sent the 4th stool that I paid for and are calling it a replacement. Service is HORRIBLE!

HELLO
I recently purchased a loveseat at furniture row mansfield and was told it was a floor model and once i got it home there was cat hair galore i purchased it 09-08-19 and i have recently moved in house been busy with that and have cleaned it 7-8 time with compressed air and wiped it clean and still cat hair also when cleaning a can of SKOAL came out while blowing it out ! THAT IS NOT A FLOOR MODEL! It had a small tear in one of the cushions the they told me about a warranty that covers that.Well i think they have warrantied this couch and then set it out as a floor model and double dipping on the money and someone is benefiting from this? I asked for a refund and was told you bought a floor model and there is no refunds on that ... well i bought a floor model not a home use model! Is there anything you can do to help with this situation? I hope there is no diseases that comes with it thats why it has never been in the house could you please help in getting a refund?. The invoice # is 54-[protected] THANK YOU Steve Grayson email is [protected]@gmail.com

My husband and I move often as a military family. We moved into a new home a couple years ago and decided it was time to upgrade our secondhand furniture and some of the cheaper "particle board" pieces we bought to furnish our previous rental. Furniture Row was located down the street from us, so we took a peek at their show room and purchased living room furniture last fall. The living room furniture, thus far, has held up excellently. Happy with the quality, customer service, and delivery, we decided to purchase a dining room set AND a bedroom set from FR earlier this year. Our dining table had to be replaced just a few months after purchase because the varnish was already coming off revealing the bare wood. Surprising considering we only eat at our dining table maybe twice a week and have used only water to clean it. Now, the replacement is starting to have the same issue. Two tables in less than a year, and this set was one of their higher priced options. I know people who have their dining tables for a decade before they begin to show wear. Then, last week, our expensive bed from Furniture Row, just nine months old, broke. One of the slats broke in half when I laid my 18 pound child on the bed to change her clothes. When I called the store I purchased it from, I was told that I'd have to wait for the part, which was backordered, to arrive at the store and pay a 45 dollar surcharge for delivery. Excuse me? Never again. This company sells some really shoddy pieces of furniture with premium price tags. Not to mention that it takes a month following purchase for products to be delivered, which is unheard of. Furniture companies are doing next-day deliveries; it's 2019.

This is a horrible and dishonest company. While delivering furniture to one of my neighbors the delivery men knocked down my mailbox and destroyed my front yard trying to back out to the main road. The driver did not stop to inform us of what had just occurred he just drove away as if nothing happened. If my husband had not seen the truck leaving or our security camera caught footage of the incident we would have had no idea what happened. August 1, 2019

I purchased over $6000 worth of furniture from the Lone Tree location in Colorado to be delivered to my new home in Argyle, TX. I thought I was making a wise decision buying from what I thought was a reputable organization. It took almost two months after the original scheduled delivery date to receive out full order. Although we did have to cancel one piece due to damage. The local store did what they could to correct the problems, but ultimately I had to work with the Director of Customer Care, a lady by the named Angie. Their screw up were so bad that they even refunded us a substantial portion of our bill. It didn't make up for their errors, but at least it was a small token on their part.

Well...two months in and the sofa is falling apart and where is Furniture Row? Nowhere to be found. I have called twice and left messages and have even left a verbal complaint with a gentleman on the customer care team that was supposed to personally deliver it to Angie. Clearly that hasn't happened. The stitching on the sofa is coming out for crying out loud. The reclining backs won't return to their home position anymore. This couch cost me $3200! In my opinion both their products and their service are sub-par and I am making it my mission to let everyone know. Thanks for letting me down again Furniture Row!

I ordered two full size beds from Furniture Row Marion, IA. They called scheduled delivery, Porter Moving delivered & put beds together. The beds were not put together correctly & I had to provide tools. I called Marion, IA Furniture Row & spike to manager & was told that following Wednesday he'd be here around 3, so I left work early & no call & no show. It has been a week & nothing still has been done or a phone call.

January 25th, on Saturday I bought the bed, and told me to pick up on Monday was not properly, not a pickup OK stuff free delivery was supposed to give a decided set up only a fraction went over things not DAO so I called again and asked to wait, but there was no contact line I'm sorry to say a ton of unfriendly loose even without going to sleep waiting for things we have said to the children sleeping in the room the floor did not write the body had only been waiting for the staff was unfriendly and every time you call young staff at the phone while ignoring any logistic support for baths made up furniture If the end is the end of the arm is liable to

I purchased over $2000 worth of furniture which took 2 months to get the complete 4 piece set due to the constant damage of our furniture from delivery. It got to the point where pices were having to be reordered so many times that the associate said they will just knock a little money off because they can't get it right at the warehouse. I didn't want a discount, that's not why you by new furniture to have it be damaged. If I wanted a bargain I would have went to a rummage sale. It is now one month later and all of the cushions are completely deflated and lumpy. The furniture is so uncomfortable. This is not what I expect after 30 days. I would love to return the furniture and get a refund. Was told that was not a option! Also told when purchasing, when I specifically asked about how the furniture holds up that it's great...which is a lie. All I want is my money back and take your furniture!