Furniture Row

Furniture paid for in full November 17, 2020. The furniture was paid for before the sales person said the furniture would not be delivered until February 2021- In January we received a text saying it would be another 4 weeks until the order would be delivered. It is February 11, 2021, We are calling the Furniture Row Ikea Blvd Charlotte NC no answer. I called the headquarters in Denver CO. She gave me a Keith Gallagher phone no. (no answer). The headquarters called while I was holding. She could not get an answer. This morning my husband went to the store. This is the first written complaint about Furniture Row Ikea Blvd in Charlotte, NC

I purchased a bedroom set from this company on August 22nd. I spoke to the store manager Zach green. when purchasing the furniture we informed that that we were closing on the house but did not have a closing date if they could hold the furniture until we got a closing date to be delivered. He agreed. So I call to I called back to give him the date and he wasn't there but the young lady I spoke to informed me that we were set up for pickup not delivery. We live a hour away period Zach told us it would not be a problem having our furniture delivered just to call them a week ahead of time to give them a date. the young lady also stated to me that Zach will be there at 2:00 and for me to call him back. I called back at 2:00 someone told me he wasn't working today period so I asked to speak to a manager and they tell me that the manager is conducting an interview. so I asked to speak to another supervisor and then they proceed to tell me to hold on the manager was done with the interview period they kept me on hold for 20 minutes come back to the phone and says the manager left and he'll be back in 30 minutes period so I called back an hour later they tell me the manager is gone for the day so I asked to speak to another supervisor period and they tell me that supervisor won't be available for another 30 minutes. So at this point I'm pissed I want my money back I do not want your furniture. this place have been giving me the runarounds all day and I still have not spoken to a manager. I did report the problem to the better business bureau and I filed a complaint with the complaint line and still haven't heard from anyone.